Our first room had a malfunctioning refrigerator and heating system, a closet door off the track so could not be moved, and a toilet that barely flushed, (very slow and very weak). When we complained, the very nice lady at the check-in desk sent a tech out immediately who was able to get the heat going and door back on track, but could not help the toilet. So they moved us to another room which had a dirty bathtub and we couldn't figure out how to work the TV. The tech returned immediately and reset the TV input, which now worked fine. We had decided not to use the bathtub so we did not complain about that. The second room had a coffeemaker but no cups or glasses. It did not have a microwave like the first room had. The people we dealt with were great, but the rooms needed preventive maintenance badly.