2 bars/lounges, cocktail bar, lobby lounge
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Reviews of Hilton Bournemouth

4 out of 5
Hilton Bournemouth
Terrace Road, Bournemouth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with partner
Very conveniently located to the Bournemouth International Centre. Great hotel with spa facilities.
Stayed 2 nights in May 2024
Response from Liv on May 22, 2024
Dear Philip,Thank you for your fantastic review! We're thrilled to hear you enjoyed our convenient location and spa facilities. We hope to welcome you back to our hotel soon!Kind Regards, Hilton Bournemouth

4/10 Poor

Yasmin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean at all. Really disappointed in my stay and wish I had stayed somewhere else for the amount paid
Stayed 1 night in Apr 2024
Response from Liv on May 22, 2024
Dear Yasmin, I’m very sorry to hear about your disappointing experience with the cleanliness of your room. This is certainly not the standard we strive to maintain.Please accept our sincere apologies. Your feedback is invaluable, and we will address this issue with our housekeeping team to ensure it does not happen again. We hope to welcome you back and offer you a much improved experience.Kind Regards,Hilton Bournemouth

10/10 Excellent

Fateha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing! Service at reception was underwhelming
Stayed 1 night in Mar 2024
Response from Liv on May 22, 2024
Dear Fateha,Thank you for your feedback. We're thrilled you enjoyed your room! We apologize for any underwhelming service at reception and will address this promptly. We hope to welcome you back for an even better experience.Kind Regards,Hilton Bournemouth

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showing signs of wear and tear. The Hilton is in a great location and has good facilities. From our recent experiences with hotels in Bournemouth - they are still impregnated with depression in a post Covid world several years down the line.
Stayed 2 nights in Mar 2024
Response from Liv on May 22, 2024
Thank you for your feedback. We appreciate your compliments about our location and facilities. We're sorry to hear about the signs of wear and tear you noticed. We're committed to maintaining our property to the highest standards and will address this matter promptly.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind Regards,Hilton Bournemouth

8/10 Good

Chris

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Sarah&Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, shame about the shower
We stayed in a junior suite, which was really nice with a huge bed and a big seating area. Big bathroom with lovely bath and a big shower cubicle, but virtually no water pressure. Bath took an age to fil, and even turned fully up the shower was never more than a dribble Decent gym and very good pool
Stayed 1 night in Feb 2024

2/10 Terrible

Ashlee

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check your bank statement
Charged my card without notification and didn’t provide a receipt. Called and queried. Staff didn’t seem to care. Managed to get a receipt but I got the impression this was a massive inconvenience for them.
Stayed 1 night in Feb 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Adam

Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Room comfort
Not as good as we would expect from Hilton
We stayed here this weekend for our wedding anniversary as we spent our honeymoon here in 2020. Check-in was quicker this time and lobby looked lovely. Got to the room, all seemed great from a distance (cleanliness is important to us). Huge bed but unfortunately it was too firm for me and kept creaking everytime one of us moved on it. Bathroom had some grime/mould and shower soap holder dangling off, the HDMI port wouldnt work so we couldnt put our laptop up to the tv, air conditioning kept clicking which was extremely annoying through the night. Could hear a baby crying all through the second day/night. Coffe stains splatteted on the big canvas picture. The hotel did give us a nice little note saying happy anniversary and some chocolates which was lovely but the the worker just opened our door and walked in to hand them to us!! Scared the absolute life out of me i hid behind the wall, luckily my husband was there! Disappointed this time in comparison to 2020, for what you expect from a 'Hilton'. Unfortunately we wont be rushing back.
Stayed 2 nights in Feb 2024

6/10 Okay

Maggie

Liked: Cleanliness, property conditions & facilities, room comfort
Location great restaurant service not so good!
All good except for the crazy Q and lack of service and space for guests at breakfast one morning. They did apologise but their restaurant capacity does not cater for the no of guests staying.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lucy

Stayed 1 night in Feb 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Staff could be a bit more friendly but was a good stay otherwise.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright if you dont drive!
Before arriving i called ahead as we were having to bring 2 cars. To then be made aware that parking your car was going to cost you £15 a night! An that it wasnt included in the price of the room. Which I thought it would have been since. It is a destination location. Whilst checking in I was made aware that a £100 deposit would be being taken even though i paid for my room upfront. Just in case i used any of the services i.e room service, the bar, or spa. So that i had the ability to charge to my room. Now checked in first night. Had to pull up outside the door to ask where to park. Got sent to this little 2 leveled multistorey car park. With plenty of parking on that night. Next day I went out during the day to see family. Returned back to go park and there were no spaces after driving round for 20 minutes and 2 other vehicles doing the same i gave up and went back to reception. To be told that they would remove the parking charge for the one night and i would have to park in the NCP which yes is cheaper but it is also wide open! The rooms however where very clean and tidy. Only thing i would have liked is extra sugar sachets in the tea tray in the rooms. As both me and my boyfriend take sugar with our drinks. There was just enough for one each in the morning. But check out isnt until 12 so you definitely have time for 2 cups before doing anything. Room is well equipped until you need to iron clothes. There is no where to hang them in between the iron and putting them on
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

6/10 Okay

Gyles

Traveled with partner
Liked: Cleanliness, amenities
Guests expected to pay for the use of the pool / Although ‘very’ quiet we walked out of the Sky bar due to waiting for drinks table service. Although we approached the bar they said someone will be with us soon but decided to leave 20 minutes later.
Stayed 2 nights in Feb 2024

10/10 Excellent

GARRY

Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Really nice stay. Cannot fault it at all
Stayed 2 nights in Jan 2024

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
Location is perfect
Stayed 2 nights in Jan 2024

4/10 Poor

Victor

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Many things didn’t work on the property including heating which during the cold week in Bournemouth it was not very pleasant. Also, the staff at the front desk was really unreliable and didn’t answer the phones on most occasions. Some things didn’t work like the outlet for the shaver in the bathroom. For the price the hotel charges customers should receive a much better class of service.
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Robyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I payed extra to stay in this hotel expecting it to be good. I couldnt use the spa facilities because the pool was freezing cold. The hot tub was also freezing cold and my bedroom was also freezing cold. I was told id get a full refund and i didnt. Not happy at all with the stay. Honestly iv had a better experience in travel lodge ! So dissapointed. This was a surprise for my daughter anf was totally ruined.
Stayed 1 night in Jan 2024

10/10 Excellent

jacelyn

Stayed 3 nights in Jan 2024

8/10 Good

Jackalyn

Liked: Cleanliness, property conditions & facilities, room comfort
variable service
the stay was good and the staff service in the restaurant was very good. However I left a pair of diamond earrings in the safe. On calling the hotel I got the answer that I have to go and collect them and they refused to send them by registered post even if I paid for it. As I live two hours drive away this is not possible to collect. I'm extremely disappointed in the reaction.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Hotel in ideal location with parking All clean and good working areas
Stayed 1 night in Jan 2024

6/10 Okay

Stella Mary

Stayed 2 nights in Dec 2023

10/10 Excellent

Arooma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

J.F.Hutton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husband 80th birthday celebration.
Stayed for one night as 80th birthday celebration for my husband. Everything was fantastic. The staff from the cocktail bar, downstairs bar, restaurant and reception were friendly, welcoming and very helpful. After an excellent night's sleep in the king size bed, we thoroughly enjoyed a delicious buffet cooked breakfast where everything one could want for breakfast was provided. The check in and check out system was easy and quick. We'll definitely want to visit again.
Stayed 1 night in Jan 2024

10/10 Excellent

Xanthe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Marti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used this hotel on a couple of occasions when visiting Bournemouth. Each time the staff have been amazing, very friendly and helpful. On my last stay, there was a party in the hotel and the music was extremely loud. I was located on the 7th floor and could hear it until the early hours, making it difficult to sleep. Other than that, my stay was very pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful!!!!
We had an overnight stay here, our room was ready early, the receptionist was friendly. It was a lovely room, so comfy and a great location. Breakfast was cooked beautifully. The whole experience was wonderful for our Christmas outing, love to go back again!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, breakfast is excellent too
Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Daryl, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Lorraine, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Soraya

Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Soraya, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Sameer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was lacking a bit at reception in terms of greeting people could do with a refresher on how to greet paying guests. Staff at breakfast & dinner however where excellent kind and courteous especially a chap called Marco he is a shining example of how Customer service should be done, well done Marco! Room was good few maintenance issue but were resolved quickly and efficiently. Spa was excellent had two treatments me and the Mrs, Naomi is very good masseuse. Overall good in areas but can be improved in the smaller details. Would use again 4/5.
Stayed 3 nights in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Sameer, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

4/10 Poor

julie

Traveled with family
Disliked: Cleanliness, staff & service
Not great, rude and unprofessional
The receptionist was extremely grumpy, no customer services capability at all. We got into our room and had only been there 5 minutes when a Hulton employee walked straight into our room with an iron. There was no knock, pretty uncomfortable for two women!
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Julie, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 Terrible

Caroline

Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Caroline, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant. However, unhappy with breakfast- many things weren't available such as smoked salmon, melon and other fruit. I asked and their excuse was "waiting for delivery". I paid a lot of money for breakfast (around £15) so the least they could do was ensure there was supply. If not, offer an alternative rather than do nothing!
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Raymond, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Rachel, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,good service and everything was easy and straightforward,only downfall was the shower…dreadful shower head
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Aaron, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Neily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Two night stay. I would like thank the hotel staff in Level 8 over both Wednesday & Thursday evening. You were all excellent. I would also like to say how brilliant Ed & his colleague were on Thursday night. such lovely polite gentlemen.
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Neily, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Nick, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Colin

Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on Dec 13, 2023
Dear Colin, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hilton Bournemouth team on Nov 9, 2023
Dear Richard, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 Terrible

Adam

Stayed 1 night in Oct 2023
Response from Hilton Bournemouth team on Nov 10, 2023
Dear Adam, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Muzhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel very modern also very clean, Fantastic Location, Good restaurant, Really liked everything and friendly staff too .. Will for sure stay here again 😊
Stayed 2 nights in Oct 2023
Response from Hilton Bournemouth team on Nov 9, 2023
Dear Muzhar, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team