ロビー

タウンプレイス スイーツ ボストン ローガン エアポート / チェルシーの口コミ

3 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 638 件が非常に良い" "
評価 8 - 1000 件の口コミ中 222 件が良い" "
評価 6 - 1000 件の口コミ中 73 件が普通" "
評価 4 - 1000 件の口コミ中 34 件が不満" "
評価 2 - 1000 件の口コミ中 33 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

NAGAKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a well facilitated hotel!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Nagako, it's great to hear you had a fine stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's always our goal to provide a well-equipped environment for all our guests. We're glad it made your visit enjoyable. Thank you for your feedback and we look forward to welcoming you back soon!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
シャトルは待つ覚悟が必要
無料のシャトルがあるというふれこみではあったが、空港やウェブにシャトルのスケジュール情報がなく、シャトルを見過ごさないよう冬のボストンで外で待つのはきつかった。あとでわかったことだったが夜のシャトルの本数は非常に少なく、しかもあまり時間通りでないようだった。結局50分ほど待って待ちくたびれてuberでホテルに行ったらそのすぐ後にシャトルが追いついて到着し、13ドルほどを無駄にしてしまった。シャトルを使うつもりの場合は30-60分ほど待つことを踏まえて利用するか、最初からuberなどを使う方が良い。ちなみに他のホテルのシャトルはより頻繁に来ていたので、シャトルの待ち時間からすると他のエアポートホテルの方が良い。宿泊費自体は他と比べて比較的安い。まわりに車通りが多く、音はややうるさい。
2018 年 12 月に 1 泊滞在
Julia Y. からの返信 (投稿日 : 2018 年 12 月 27 日)
To Our Valued Guest: Thank you for your feedback. We will share your comments with appropriate team members and work to make improvements for our future guests. We hope you'll consider staying with us again. Warm Regards, Julia Yanakopulos Senior Operations Manager

10/10 (非常に良い)

Maria

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great!
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very nice! Modern and new, with nice amenities. It was a little inconvenient to get to, and a little noisy, but overall, and for the price, it was great! Would stay again.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Steven Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The employees were very helpful, the surrounding neighborhood was a bit questionable.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Steven, thank you for your feedback. It's great to hear that our team members were very helpful during your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We understand your concern regarding the neighborhood, and we appreciate your input. We hope to welcome you back soon.

8/10 (良い)

Deborah

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Todo bien
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Débora, gracias por tus comentarios positivos. El equipo de TownePlace Suites by Marriott Boston Logan Airport/Chelsea está encantado de que haya tenido una gran experiencia. ¡Esperamos darle la bienvenida pronto!

10/10 (非常に良い)

Marthe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Better than I expected. Very clean and convenient to city and airport!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Marthe, thank you for sharing your positive experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We are thrilled to hear that our cleanliness and convenient location exceeded your expectations. We aim to create memorable stays for our valued guests. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff, nice property
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Across from train station
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Kevin, it's fantastic to hear your appreciation of the convenient location of the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Being close to transport options like the train station is a feature many guests appreciate. We appreciate your positive acknowledgment and hope to welcome you back soon.

8/10 (良い)

Ronnie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was clean. The staff was super helpful and friendly. The only issue we had was with noise. Apparently locals like to stay in that hotel and party till 4 AM on Saturday night.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Ronnie, it's great to hear that you appreciated the cleanliness of your room and the friendliness of our team members at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We strive to provide a comfortable and welcoming environment for all of our guests. Your mention of noise disturbances is noteworthy, and we assure you that providing a quiet stay for all guests remains our priority. We hope to serve you again and promise to do our best to provide a more serene experience.

10/10 (非常に良い)

Curtis

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Curtis, thank you for your positive rating for TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We tremendously appreciate your choice to stay with us and we're glad to know that you enjoyed your experience. We look forward to welcoming you again in the future.

10/10 (非常に良い)

Anthony

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Anthony, it's great to see such a positive rating and we're thrilled you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We hope to welcome you back soon for another fulfilling experience.

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access exiting and traveling to the airport.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Anthony, it's wonderful to hear you found the location of TownePlace Suites by Marriott Boston Logan Airport/Chelsea convenient for your travels. We're pleased that navigating to and from the airport was a breeze. We hope to welcome you back soon on your next visit!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, with gracious staff. Area is a bit sparse but the hotel offers transportation to offset.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Joseph, thank you for your fantastic review of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you appreciated our gracious team members and enjoyed our convenient transportation services. We look forward to welcoming you back soon for an even better experience.

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very confortable friendly service
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Anthony, thank you for your favorable review. We're delighted your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was comfortable and you appreciated our welcoming team members. We're looking forward to welcoming you back.

10/10 (非常に良い)

Katelyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome room size. Bathroom was a decent size. Amazing amenities.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Katelyn, it's wonderful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're thrilled that the dimensions of our rooms and bathrooms were able to meet your expectations, and it's fantastic that our comprehensive amenities left a positive impression on you. We hope to have the pleasure of welcoming you back again.

10/10 (非常に良い)

Siolly

家族旅行
Todo perfecto
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Sinceramente, estamos encantados de que haya encontrado que todo fue perfecto en TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Realmente apreciamos sus comentarios positivos y estamos ansiosos por recibirlo nuevamente pronto.

10/10 (非常に良い)

Paulo

良かった点 : 清潔度、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Paulo, it's delightful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're pleased that you found our property to be pleasant. We hope to have the opportunity to host you again in the future!

6/10 (普通)

Megan

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
We are really upset that the pool isn't in service. It's part of why we booked this hotel. If we would have known we would have booked another location. My 3 year old is very disappointed, as we booked this stay as part of his birthday weekend.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Megan, it is unfortunate to hear about your recent experience. We acknowledge that the unavailability of the pool caused some inconvenience to your plans, especially for your young one’s birthday weekend. We want to clarify that we prioritize the safety of our guests, which sometimes result in temporary amenities closure. Nevertheless, we hope you found the remaining aspects of your stay enjoyable and your needs were met by our dedicated team members. We appreciate your understanding and look forward to the opportunity of hosting you again under better circumstances.

8/10 (良い)

matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quite convenient traveling to and from Logan airport facilities.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Matthew, thank you for providing feedback on your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to hear you found our location advantageous for your travels. We hope to welcome you again in the near future.

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super nice hotel with super friendly staff!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 16 日)
Rachel, it's great to hear your positive comments on TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We strive to provide a welcoming experience and it sounds like our team members certainly added to the enjoyment of your stay. We hope to see you again soon for another successful visit.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
This is a great spot if you want to be close to BOS with an airport shuttle available. The room was awesome. Even came with a white noise machine, which was a huge plus for my wife and I. Staff were all great.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 13 日)
Michael, thank you for choosing to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know you found our proximity to BOS convenient along with the availability of an airport shuttle. It's fantastic to hear the room met your expectations, and it's encouraging to see that you appreciated the white noise machine. We're thrilled that our team members could contribute positively to your stay. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Richard

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for the great rating, Richard!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 (非常に良い)

Edin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Edin, thank you for your Expedia review. It's great to see you had an enjoyable stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We always strive to leave a superb impression and appreciate your endorsement. Don't hesitate to think of us next time your journey takes you to Boston!

10/10 (非常に良い)

viviane

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for the price paid. Very clean and friendly staff.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Viviane, we're thrilled to hear you found great value at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's wonderful knowing that our team's friendliness and our hotel's cleanliness met your expectations. We look forward to your next visit.

2/10 (非常に不満)

Holly

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very noisy all night into the day loud traffic, elevators were out of order, outlets in room did not work. Will never stay at this property again.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Holly, we're sorry to hear that your recent stay didn't meet your expectations. We acknowledge the concerns you raised about the noise and the maintenance issues. Assuring a comfortable, quiet stay and functioning facilities are among our top priorities. We regret that you're considering not returning and we hope to have an opportunity to turn your experience around in the future. We are surely committed to improving.

6/10 (普通)

J

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
We appreciate the feedback, J.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Dean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located in an industrial area.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Dean, thank you for your review. We're delighted that you chose to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Though our surroundings may be different, we strive for the comfort and satisfaction of our guests. We hope you found the convenience and amenities to your liking. We look forward to your return.

2/10 (非常に不満)

Dan

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
Extremely poor communication the front desk worker had no empathy or solutions for misinformation given by other staff members.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Dan, we deeply regret that your experience fell short of your expectations. We're sorry to hear about the misunderstandings you encountered and that our team was not able to provide the assistance you needed. We assure you, it's in our best interest to offer all our guests a seamless and pleasant stay. Your feedback will be used to review and improve our communication and guest support processes.

2/10 (非常に不満)

Charles

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
This is an airport hotel and I couldn’t park during our stay. The said we needed to book park and fly option, not an option on Expedia when booking. Phone didn’t work in the room. No bedding for the pullout couch. Front desk said they’d bring bedding, never did. They barely spoke English.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Charles, we regret to hear about the several challenges you encountered during your stay. Misunderstandings over parking arrangements are never pleasant and we apologize for any confusion. Additionally, it is disappointing to learn that the in-room amenities did not fully meet your expectations, and that there were language barriers with our team members. It's crucial to us that all guest requests are handled promptly, so we're sorry if this was not your experience. We appreciate you bringing these matters to our attention, as feedback like yours helps us improve. Thank you.

6/10 (普通)

Alison

家族旅行
気になった点 : 清潔度
Coulda been better ….
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
We appreciate the feedback, Alison.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Kate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Kate, it's genuinely delightful to know that you had a top-notch stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We trust our tailored services and welcoming ambiance contributed to your high rating. Please consider coming back in the future as we'd love another opportunity to serve you.

10/10 (非常に良い)

Julie

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 22 日)
Julie, your 10/10 rating for TownePlace Suites by Marriott Boston Logan Airport/Chelsea is greatly appreciated. The team is thrilled that your stay was exceptional. We're looking forward to your next visit and ensuring another exceptional experience with us. Thank you for your support!

10/10 (非常に良い)

Amanda

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Amanda, your stellar rating of the TownePlace Suites by Marriott Boston Logan Airport/Chelsea is genuinely appreciated. We're thrilled that you enjoyed your stay and hope to have the opportunity to serve you again soon!

6/10 (普通)

Jennifer

The sofa bed when opening up had crumbs under the mattress. When I went into the closet to get the sheet and blanket there was hair on the blanket. We were also excited about using the indoor pool, but it was not heated. So it was unbearable.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 16 日)
Jennifer, we regret to hear that certain aspects of your stay didn't meet your expectations. Your comments on the cleanliness and the temperature of the indoor pool are important to us, and we're dedicated to improving these aspects for a more comfortable and pleasant stay in the future. We appreciate your feedback and hope for another chance to serve you better.

10/10 (非常に良い)

Katherine、Indianapolis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 15 日)
Katherine, it's wonderful to see your 5-star rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea! Your positive feedback warms our heart and encourages us to continue providing excellent service. We hope to host you again in the future and strive to live up to your high expectations once more.

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for the excellent rating, Anne!Our goal is to go above and beyond to ensure our guests have a memorable experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We look forward to hosting you again soon.

10/10 (非常に良い)

Lilian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was very nice. Clean hotel,,friendly people!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 10 日)
Lilian, it's a pleasure to hear that your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea met your expectations. Our colleagues work diligently to maintain cleanliness and provide a friendly atmosphere for our valued guests. We hope to see you again on your next visit and it's wonderful that you found everything to your liking. Thank you for the feedback!

10/10 (非常に良い)

Dawn、North Andover

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was great however our room was directly facing the main street and it was constant tractor trailer noise!!! Literally believe if you book through Expedia you get this room!!!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 9 日)
Dawn, we appreciate your glowing review on your stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you found the room satisfying. On another note, we understand that the street noise might've somewhat hindered your stay. Remember, every booking platform provides a range of rooms with different features, and it's never our intention to associate specific rooms with any of them. We value all our guests equally. If you decide to stay with us again, please feel free to request a quieter room and we'll do our utmost to accommodate you. Thanks for choosing us!

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Easy access to the hotel.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 2 日)
Anthony, thank you for sharing your experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know that our team members were accommodating and that you found our location convenient. We appreciate your feedback, and hope to welcome you back soon.

10/10 (非常に良い)

J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
J, thank you for your stellar rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's terrific to know you had a positive experience with us. We eagerly anticipate your next stay with us, promising to deliver the same excellent service.

8/10 (良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They didn’t have stairs to take instead of the elevator.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Jessica, we're glad to hear that you appreciated your stay with us at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We value your review and understand your concern about the availability of an alternative to the elevator. Our hotel's design may not accommodate every preference, but we've taken note of this comment. We hope to welcome you back in the future, aiming to exceed your expectations. Thank you for choosing us.

10/10 (非常に良い)

Leona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff was very friendly and helpful. The shuttle took us right to the train station and both drivers we had were wonderful! Breakfast was good, room was clean.
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Leona, it truly warms our hearts to hear your positive experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's great to know our front desk colleagues were both welcoming and helpful and that you appreciated our convenient shuttle service. We're thrilled that our breakfast met your expectations and you found your room clean and comfortable. Looking forward to your next visit!

10/10 (非常に良い)

Christoforos

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Christoforos, thank you for your concise review. We're thrilled to know your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea met your expectations perfectly. It would be our pleasure to host you again on your next visit.

10/10 (非常に良い)

Ankit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for the fantastic rating, Ankit!We strive to make all of our guests feel welcome and relaxed during their time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We can't wait to see you again soon.

10/10 (非常に良い)

Samuel、Yorktown heights

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean.
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for the wonderful rating, Samuel!It's fantastic you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 (非常に良い)

Antonette、Haverhill

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service!!
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Antonette, we're glad to hear your experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was enjoyable, particularly noting our top-tier customer service! We look forward to providing you with excellent service again in the future.

10/10 (非常に良い)

Kathleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Free Logan shuttle was huge plus. Hotel Nee and very clean. Staff super friendly and accommodating. We went to our room and door would not lock when we went to leave. Door was definitely broken and they put us in another room upon our request instead of waiting for repairs. Always check! Nice breakfast with variety.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
Kathleen, thank you for the lovely review. It's wonderful to hear that you found immense value in the complimentary Logan shuttle service offered at TownePlace Suites by Marriott Boston Logan Airport/Chelsea, and appreciated the cleanliness of our hotel. Our team members always strive to accommodate our guests promptly, and we're glad they were able to resolve your door issue swiftly by moving you to another room. It's great to know that you also enjoyed our varied breakfast offerings as well. We hope to have the pleasure of welcoming you back in the near future!

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and caring
Impressed by the attention the staff paid us to be sure we were cared for. The crew worked as a team, including the friendly shuttle driver. Each room has a full kitchen with fullsize refrigerator and two-burner stove as well as a microwave, with more available at the front desk
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 26 日)
Cynthia, it's delightful to hear that you received the care and attention you deserved during your stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're glad our team, including our shuttle driver, left a lasting impression on you. It's also pleasing to know that our fully equipped in-room kitchen amenities lived up to your expectations. We hope to continue exceeding them on your future visits.

2/10 (非常に不満)

Patryk

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Noisy. Staff doesn’t care if people are blasting music and are scared to confront them. Cars outside are also loud constant honking; don’t book if you intend to sleep.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 23 日)
Patryk, it's regrettable to read that you had to deal with noise issues during your stay; a peaceful environment is certainly crucial for a good rest. While we don't typically encounter such problems, we're sorry this was not your experience. Rest assured our team members are trained to handle such situations with utmost importance, and we will make every effort to ensure that this scenario doesn't repeat in the future. We hope for the chance to better serve you next time.