Dear MADOKA, Thank you for your feedback regarding your recent visit to The Charles Hotel. We are sorry to hear that your guest room did not live up to your expectations. Our team regrets the circumstances that prevented us from providing you with the superior service that you expect and deserve.Thank you again for bringing this to our attention as it has been addressed with our Director of Services. Please know guest satisfaction is our main priority at The Charles and we are constantly working on improving.If we can assist you further, please do not hesitate to contact us. We appreciate your support and we hope to have the pleasure of welcoming you back to The Charles in near future.

Thank you for choosing The Charles! We look forward to seeing you again soon.

Thank you for the feedback, Satoko. We're sorry to hear you had a negative experience during your visit. We will pass along your comments to our staff to improve your guest experience in the future. We hope to make it up to you and welcome you back again soon. Sincerely, Alex Attia General Manager

Our sincerest thanks for sharing your review with us. I am happy to hear that our concierge team was able to assist you and that you enjoyed exploring Harvard Square. I apologize for any inconveniences caused by the washroom drain and accessing coffee or tea. Your comments have been passed along to the staff. We look forward to welcoming you again soon.

Dear Samira, Thank you for choosing to stay at The Charles Hotel! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back in the near future.

Dear Eliot, Thank you for taking the time to share with us your feedback! We are thrilled to hear you enjoy the property and we appreciate your continuous support. We look forward to welcoming you back to Harvard Square again soon.

Dear Dr. Eve, Thank you for choosing to stay at The Charles Hotel. We appreciate you taking the time to provide us with your feedback. We are very delighted to hear you enjoyed so many aspects of the property including your comfortable guestroom. Your kind words bout our team and their services provided are truly appreciated, and it will be our pleasure to share with them. Thank you again and we look forward to welcoming you back to The Charles soon!

Dear Gary, Thank you for choosing to stay at The Charles Hotel. We are delighted to hear you enjoyed so many aspects of the property including our In-Room Dining service and your guestroom. Your kind words are truly appreciated and we look forward to welcoming you back in the near future for another memorable stay in Harvard Square!

Dear Gary, Thank you for taking the time to respond to our survey. We are delighted to see that you enjoyed so many aspects of our property.On behalf of all our associates here at The Charles, I look forward to having you back with us again soon!

Dear Ethan, Thank you very much for making us aware of this issue. We are very sorry that your arrival experience was delayed, and unorganized. We certainly do not want this to occur for any of our guests. With your feedback we have been able to work with our team to target the problem and correct the issue to ensure we prevent this from occurring again. We do hope you reach out to us in the future and give us another opportunity to ensure an excellent experience for you.

Dear Gary, Thank you for choosing to stay at The Charles Hotel. We are delighted to hear that you had an enjoyable experience with us. We appreciate your kind words regarding our services, and we look forward to welcoming you back in the near future!

Dear Cesare, Thank you for choosing to stay at The Charles Hotel. We are sorry to hear your visit did not live up to your expectations. We welcome the opportunity to hear more about your experience as we are always working on improving. Your feedback is very valuable to us. Thank you again and we hope to have the pleasure of welcoming you back to Harvard Square and give you the experience you expect and deserve from our team.

Dear Darlene,Thank you for choosing to stay at The Charles Hotel! We are delighted to hear you enjoyed your stay with us and that you found our lobby to be beautiful. We hope to welcome you back soon for another memorable stay in Harvard Square!

Dear Michale, Thank you for staying with us, we hope to see you again soon.

Dear Michael, Thank you for choosing to stay at The Charles Hotel. We are sorry to see your recent visit to the property did not fully exceed your expectations. Your feedback is very valuable to us, and please know guest satisfaction is our top priority at the hotel. We hope to have the opportunity to welcome you back in the near future.

Dear Steven,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you enjoyed the location, and found your stay to be comfortable. We hope to have the pleasure of welcoming you back in the near future.

Dear Kirsten,Thank you for choosing to stay at The Charles Hotel! We are so happy to hear you had a comfortable stay with us. We look forward to having the pleasure of welcoming you back soon.

Dear Marjorie J, Thank you for choosing to stay at The Charles Hotel! We are thrilled to see you had an enjoyable visit, and we look forward to welcoming you back soon.

Dear Elizabeth, Thank you for choosing to stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property including your guestroom. We look forward to having the pleasure of welcoming you back for another memorable stay in Harvard Square soon!

Dear Gary,Thank you for taking the time to share with us your feedback regarding your recent stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property and that your visit exceeded your expectations. Our team hopes to have the pleasure of welcoming you back to Harvard Square soon.

Dear Andrew, Thank you for choosing The Charles Hotel. We appreciate you taking the time to share with us your feedback and we look forward to welcoming you back in the near future!

Dear Gary, Thank you for choosing The Charles Hotel. We are thrilled to hear that you enjoyed so many aspects of the property including your In-Room Dining service. Your kind words are truly appreciated. Our team hopes to have the pleasure of welcoming you back soon for another memorable stay in Harvard Square!

Dear Zheng, Thank you very much for choosing to stay at The Charles Hotel. We are sorry to hear your guestroom did not live up to your expectations. Please know guest satisfaction is our top priority at the hotel and we are constantly working on improving. We appreciate and value your feedback. In regards to a microwave and mini-fridge in your guestroom, you are able to request one and our front office team can have it delivered to your room. We apologize we were unable to effectively communicate this to you during your visit, but we hope to have another chance to give you the experience you expect and deserve from our team. Thank you again and we look forward to having the pleasure of welcoming you back in the near future.

Dear yukimi,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you had an overall enjoyable visit with us and we look forward to welcoming you back in the near future.

Dear Ms. Luiza, We are very sorry for this confusion to occur about your blazer. I do encourage you to contact us directly so we may be of further assistance. We understand that being left with this feeling can cause quite an upset and we do want to correct this. We hope yo have you with us again and leaving on much better circumstances.

Dear Pierre, Thank you very much for staying with us and your warm feedback. We hope to have you with us again soon.

Dear David, Thank you for choosing The Charles Hotel! We truly appreciate your kind words regarding our staff and we look forward to welcoming you back soon.

Dear Oscar, We are glad to see that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

Dear Anne, Thank you very much for your review. We hope to welcome you back again soon for an excellent visit.

We are so glad to have been able to welcome you back Judith! Enjoy your travels.

Dear Olga,Thank you for choosing to stay at The Charles Hotel. We are sorry to learn your recent visit did not exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.

Dear Heather,Thank you for choosing to stay at The Charles Hotel! We are thrilled to learn that you had an enjoyable stay with us, and we look forward to welcoming you back soon.

Thank you very much Courtenay!