6/10 (普通)
Anita
2025 年 10 月 29 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
This is not a 4-star hotel, even though the lobby looks nice. Details below -
Cleanliness: My bathroom tub had visible peeling and rust, and it looked like a bunch of caulk was slapped on to hide dirt and age — a poor attempt at renovation. The shower grout had black mold/mildew that came off easily with a scratch, so I don’t understand why housekeeping misses it. They seem to do the bare minimum. Dirt and luxury cannot coexist. A standard room should be as clean as a suite.
Facilities: Guests can’t control the air conditioner temperature. Seville is hot in October, and 22°C was the lowest setting, with barely any air flow. I ended up sweating through two nights until I requested a mobile AC/fan, which made all the difference. The pool, however, was a lovely amenity - clean, relaxing, and one of the few highlights of my stay.
Noise: You’ll hear hallway chatter and doors slamming. The hotel should invest in soft-close doors and better soundproofing.
Staff: Staff were helpful and responsive, though I’d recommend having a bilingual person at the front desk more consistently to assist tourists.
Anita
2025 年 10 月に 3 泊滞在