カズナリへインターコンチネンタル ボラボラ ル モアナ リゾートのイア オラナです！お時間を割いていただきありがとうございます。ご指摘の件につきましては、調査し、私の個人的な注意を払います。ご迷惑をおかけしましたことを心よりお詫び申し上げます。ご滞在をお楽しみいただけたこと、また当リゾートのサービスや設備にご満足いただけたことを大変嬉しく思います。有益なご提案をありがとうございました。お客様のようなご意見は、私どもの継続的な成功に欠かせないものです。 敬具ローレンス・レヴィ総支配人

Merci pour cette note maximum.Meilleures salutationsLaurence LevyDirectrice Générale

Dear Valuable guests, Please accept our sincerest apologies for the inconveneicnes caused. We shall bring this matter to our next reception meeting. Sincerely yours Mrs Laurence Levy General Manager

Maururu roa for this high rating. Happy New year

親愛なるお客様へ インターコンチネンタルボラボラルモアナリゾートよりイアオラナ！ 快適で安全な帰路につきましたことを強く願っております。 この度は貴重なお時間を頂戴して、コメントを投稿いただき誠にありがとうございました。 コメントより、お客様がモアナのサービスや施設を含め楽しいお時間を過ごされたことが分かり 大変嬉しく思います。 このコメントはホテルスタッフ全員で共有させていただきます。 またボラボラの美しいラグーンとお魚達をお楽しみいただけて、心から嬉しく思います。 近い将来に、お客様、あるいはご家族の方やご友人の方を当リゾートにてお出迎えできますことを心待ちにしております。 敬具 ローランスレヴァィ ホテル支配人

Dear Errol Iaorana,We hope you had a safe and comfortable trip back home.There is no better thanks for us than having happy guests. The whole staff will be delighted to read your feedback, and we’re glad that you put our resort as your first choice in Bora Bora should you wish to come back.Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Yosuke Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Lorre Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Stephen,Thank you for your kind comments. it was indeed a real pleasure having you.Sincerely yoursLaurence LevyGeneral Manager

Dear Crystal,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to share your experience.We are very pleased to learn that you enjoyed your stay with us and that you were satisfied with the service and facilities provided by our resort. We are really proud to have met your expectations.We have forwarded your kind comments to our team, who will be delighted to read them.We look forward to welcoming you, your family or friends in the near future.Yours sincerelyLynda TearaExecutive Assistant

Dear Andreas,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. We are very pleased to learn that you enjoyed your stay with us. We would be very happy to welcome you back. Yours sincerely,

Dear Mr Daniel,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We would like to thank you for having taken the time to fill out our guest comments form, and we sincerely apologise that, in your experience, we have fallen short of your expectations on some points.Although unusual, the matters you have raised will be investigated thoroughly with the staff and department heads involved and are receiving general manager attention.Once again, thank you for your helpful suggestions. Comments such as yours are vital to our continued success. Yours sincerely,Lynda Teara Executive assistant

Dear Mr Geoffrey,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to fill out our guest comments form to make us aware of your experience.We are pleased to learn that you enjoyed your stay with us and that overall you were satisfied with the service and facilities provided by our resort.May we thank you for your helpful suggestions; the matters you have raised have been discussed with the department heads concerned and corrective measures are being taken.Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.Yours sincerely,Lynda TearaExecutive Assistant

Dear Mr Fred,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to fill out our guest comments form to make us aware of your experience.We are pleased to learn that you enjoyed your stay with us and that overall you were satisfied with the service and facilities provided by our resort.Thank you for your helpful suggestions; the matters you have raised have been discussed with the department heads concerned and corrective measures are being taken.Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.Yours sincerely,Lynda TEARA Executive assistant

Dear YONG JIN,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,

Dear Peggy Iaorana,We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you were satisfied with the service and facilities provided by our resortWe look forward to welcoming you, your family or friends in the near future. Yours sincerely,Lynda TearaExecutive assistant

Dear Mitchell,Thank you for taking the time to post review about your stay at the InterContinental Bora Bora Le Moana Resort.Satisfying our guests is our goal, and we strive to exceed your expectations. Your reward will be forward it to the team. We hope to have the pleasure of seeing you again in the future.Sincerely yours.Laurence LévyGeneral Manager

Dear Gustavo Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Sarah Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mr Jérôme LerayExecutive Assistant Manager

Dear Anonymous guestIa Orana from the InterContinental Bora Bora Le Moana Resort!As we give much importance to the quality of service, our Resort is always much honoured to receive constructive comments from our guests about their stay and I am really sorry that we couldn’t reached your expectations. My team and myself always consider with much respect and attention all of our guests comments and we can admit some errors or imperfections when it happen. I must say however that we are all wondering about such a fierceness to denigrate our Resort. It reflects the tone you took when addressing our team, who no longer wanted to help you. It is without doubt a wrong casting for both the hotel and the destination.InterContinental Bora Bora Le Moana Resort is a 4 stars hotel renowned for its friendly atmosphere. Our customers choose for its traditional and authentic feeling and are especially appreciating its human scale. Often described as a "family" atmosphere, we owe the honour of receiving a regular returning clientele each year.I take this opportunity to inform all future guests who will be reading this review thatThe boat to our sister property does not cost 300 but 30 dollars round tripOur score for 2023 areCleanliness 93.30%Overall experience 90%Food and beverage 80% we still can improve 20%.Our major segment is USA from California 70%You have many activities to enjoy Bora BoraI take this opportunity to thank all of our guests for their kind mentions and their helpful suggestions that help us improving our quality of service.As a conclusion, you can be released on the fact that our Resort will not close and, as you can see in many other reviews from our guests, most of them are fortunately very satisfied of their sojourn.Sincerely,Laurence LévyDirectrice GénéraleGeneral Manager

Ia Orana Mr BrettWe thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Lynda Teara Executive assistant

Dear Sarah,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to fill out our guest comments form to make us aware of your experience.We are pleased to learn that you enjoyed your stay with us and that overall you were satisfied with the service and facilities provided by our resort.May I personally thank you for your helpful suggestions; the matters you have raised have been discussed with the department heads concerned and corrective measures are being taken.Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.Yours sincerely,Laurence LévyGeneral Manager

Dear Mrs Debra Sue,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.I would like to thank you for having taken the time to share your experience, and I sincerely apologise that, in your experience, we have fallen short your expectations. InterContinental Bora Bora Le Moana Resort is a 4 star hotel renowned for its friendly atmosphere. Our customers choose for its very traditional and authentic feeling and are especially appreciating its human scale. Often described as a "family" atmosphere, we owe the honour of receiving a regular returning clientele each year. Should you wish to secure a late check out you can book it at the time of your booking and the rate is 50% of your room rate. While the hotel is fully booked during Christmas and New years Eve it is difficult to book a late check out upon departure. Regarding the mosuqitoes we haveless that the other resorts are we are located on a peninsula. The breeze blows the mosuqitoes away versus compared to the Resorts on the Motu or mountain side. French Polynesia is a tropical destination. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Kenneth Iaorana,Thank you for this high rating that we shall share with our team. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Maria Mirella Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Mr Julian,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We hope to welcome you back in the future.We wish you a merry christmas and happy new years.Sincerely Yours,Lynda TearaExecutive Assistant

Dear Patrick,I would like to thank you for having taken the time to fill out our guest comments form, and I sincerely apologise that, in your experience, we have fallen short of your expectations.Don’t hesitate to contact us should you wish to share your concerns, it will help us to improve our service.Yours sincerely,Laurence LévyGeneral Manager

Iaorana Journey,We are delighted to read that your stay went well. It's always a pleasure to share our little corner of Paradise!Looking forward to having the pleasure of welcoming you once again, we wish you a happy holiday season in 2023.

Iaorana Douglas,We are delighted to read that your stay went well. It's always a pleasure to share our little corner of Paradise!Looking forward to having the pleasure of welcoming you once again, we wish you a happy holiday season in 2023.

Dear Erik Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We are taking the opprotunity to congratulate you once again for your honeymoon. We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Laurel,We are delighted to read that you enjoyed your stay.Thank you so much for coming to share our little corner of Paradise.We look forward to welcoming you next time.

Iaorana Mr and Mrs Garcia,I am sorry that your stay did not go as well as it should have.We hope to be able to change your mind during your next stay so that you can make the most of our little corner of Paradise.Te Aroha ia Rahi.

Iaorana Diana,Thank you for your kind comment.The entire Moana team is delighted to read that your stay went well and we are very grateful.We hope to have the chance to welcome you again to our little corner of Paradise, take care and see you soon!

Iaorana Lisa,Thank you for your kind comment.The entire Moana team is delighted to read that your stay went well and the people mentioned are very grateful to you.We hope to have the chance to welcome you again to our little corner of Paradise, take care and see you soon!

Iaorana Michel,Nous sommes ravis de savoir que votre séjour dans notre petit coin de Paradis s'est bien déroulé.Au plaisir de vous accueillir de nouveau !

Iaorana Rebecca,We are delighted to hear that your stay in our little corner of Paradise went well. We look forward to welcoming you back!

Iaorana Donna,We are delighted to read that you enjoyed your stay with us and that everything went well.We look forward to welcoming you back in the future.Take good care of yourself and we look forward to seeing you again!

Iaorana,We are delighted to read that you enjoyed your stay with us and that everything went well.We look forward to welcoming you back in the future.Take good care of yourself and we look forward to seeing you again!

Iaorana Elizabeth,Thank you very much for your comment.We are happy to hear that your stay went well.We look forward to welcoming you back to our little corner of Paradise.Te Aroha ia Rahi (Best regards),

Dear Mr John,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Lynda TearaExecutive Asistant

Dear Ginger,Ia Orana from the InterContinental Bora Bora Le Moana Resort!As we give much importance to the quality of service, our Resort is always much honoured to receive warm comments from our guests about their stay and I am really sorry that and you couldn’t experience the same. The InterContinental Bora Bora Le Moana Resort is a 4 stars hotel renowned for its friendly atmosphere. Our customers choose for its traditional and authentic feeling and are especially appreciating its human scale. Often described as a "family" atmosphere, we owe the honour of receiving a regular returning clientele each year. We are not in competition with the Four Seasons or the Conrad which are indeed 5 stars hotel. I can understand that you did not enjoy the hotel at fair values basis on the expectation you had regarding the two properties mentioned above, you might have mistaking our sister property the InterContinental Thalasso Spa which is indeed a 5 stars hotel when booking your stay. Some matters can be improved and other are not beyond our control. We shall of course share your comments with our owner. Once again, I thank you for your helpful suggestions. Comments such as yours are vital to our continued success. Whereas those matters you experienced are not common in our property, we’ll seriously consider it for improvement of our services. I am particularly concerned regarding your comments and I am reiterating my apologies for your dissatisfaction.Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear William,Thank you for this excellent rating, it was a pleasure having you.Sincerely yoursLaurence LevyGeneral Manager

Dear Josias Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear John,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you will have a comfortable trip.I would like to thank you for having taken the time to share your experience, and I sincerely apologise that, in your experience, we have fallen short of your expectations.The rate you have raised can’t be investigated without details but we shall do our best to improve our service.Yours sincerely,Laurence LévyGeneral Manager

Dear Paul,thanky ou for this wonderful feed back.Sincerely yoursMrs Laurence LevyGeneral Manager

Dear Eric,Thank you for taking the time to post such a fantastic review about your stay at the InterContinental Bora Bora Le Moana Resort.Satisfying our guests is our goal, and we strive to exceed your expectations. Your kind comment is our reward, and we will forward it to the team. We hope to have the pleasure of seeing you again in the future.Sincerely yours.Laurence LévyGeneral Manager

Dear Paul Iaorana,We hope you had a safe and comfortable trip back home.Thank you for recommending us as a great destination. We were delighted to read that you had a memorable time in our resort.It was a real pleasure for everyone to read your warm comments and special thanks to our team, who are indeed adorable people.We hope you will come back to our small paradise, maybe on another special occasion!Yours sincerely,Mrs Laurence LevyGeneral Manager

Dear Paul,Thank you for taking the time to post such a fantastic review about your stay at the InterContinental Bora Bora Le Moana Resort.Satisfying our guests is our goal, and we strive to exceed your expectations. Your kind comment is our reward, and we will forward it to the team.We hope to have the pleasure of seeing you again in the future.Sincerely yours.Laurence LévyGeneral Manager

Dear Candace,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.Thank you for your kind words! We truly appreciate you taking the time to review our resort! We love that you enjoyed very much your stay, and we are happy to hear that the staff was great and attentive – we work very hard to ensure that all guests enjoy their stay with us! Thank you again for sharing your experience, and we hope you’ll be back again one day!Yours sincerely,Laurence LévyGeneral Manager