1 室のベッドルーム、エジプト綿のシーツ、高級寝具、ピロートップベッド

インターコンチネンタル ボラ ボラ リゾート アンド タラソ スパ IHG ホテルの口コミ

5 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 255 件の口コミ中 206 件が非常に良い" "
評価 8 - 255 件の口コミ中 28 件が良い" "
評価 6 - 255 件の口コミ中 7 件が普通" "
評価 4 - 255 件の口コミ中 8 件が不満" "
評価 2 - 255 件の口コミ中 6 件が非常に不満" "

9.8/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
食事が良くない。 フロントの対応が良くない
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

Wataru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely wonderful experience. Really "the Heaven on the earth". Staffs are always friendly and helpful. Great facility in beautiful place. The view of Mount Oteman was super.
2017 年 9 月に 4 泊滞在
ICthalassoからの返信 (投稿日 : 2017 年 10 月 2 日)
Dear Wataru, Ia Ora na from Bora Bora ! We trust you had a safe and comfortable trip back home. We would like to thank you so much for taking the time to share such a magnificent review of your recent stay with us. We are thrilled to read that you had a wonderful time with us, our prime aim is to provide a relaxing environment in a paradisiac scenery. We trust we will have the opportunity to welcome you once again to this beautiful island paradise of ours. Mauruuru roa, Stéphane Massarini, General Manager

10/10 (非常に良い)

Masaka、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
またボラボラに行って泊まりたいホテル
日本人スタッフやスパのスタッフ他に何気ない気遣いに感謝です。とにかく親切でやさしいプロのスタッフにまたボラボラに行って泊まりたいホテルです。部屋も快適で大自然の中で家族の絆や笑いや癒しを与えてくれてここに泊まって心から良かったです。
#ICthalassoからの返信 (投稿日 : 2015 年 8 月 27 日)
Dear Guest, Warmest Greetings from Bora Bora, InterContinental Hotels thank you very much for your nice feedback. It is a pleasure to read that you enjoyed your stay with us. We are all very pleased to see that you enjoyed the facilities and the activities. We are thrilled to know you found the location excellent. We are facing the majestic Mount Otemanu and we think it is a great chance to have such a view. We will of course extend your warm words to our Japanese staff. Thank you again and we hope to welcome you back to beautiful Bora Bora. Sunny Regards Stéphane Massarini General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルでのんびり過ごすには最高
青い海を見ながらテラスやプールサイドでのんびりするには最高です。 本を持っていくと良いでしょう。 すべての調和が取れたリゾートホテルでハネムーンならモアナより高級感がありおすすめです。 食事はものすごく高く味は欧米人向きで日本人には感動はないと思います。 水ですらお金が取られますし、水を頼んでなくてもポワソンとしてなぜか1000フランとられたりしててよくわかりませんでした。 とはいえ、想定の範囲内なので総合的にはおすすめできます。

10/10 (非常に良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience
2024 年 5 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Fransisco, Sunny Greetings from Bora Bora Thank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa, StéphaneStéphane Rigaud, Genral Manager

2/10 (非常に不満)

anthony

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Staff very rude. Not willing yo help
2024 年 4 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Anthony, Sunny Greetings from Bora BoraI would like to thank you for having taken the time to share your experience, and I sincerely apologise that we have fallen of short your expectations on some aspects. Whereas those matters you experienced are not common in our property. We are very sorry that your experience with us has not met your expectations and would like to assure you that we always strive to provde the highest level of service. We hope this experience will not impair your trust in InterContinental Bora Bora Resort & Thalasso Spa and that you will give us the opportunity of welcoming you again soon.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Vikas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 4 月に 6 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Vikas, Sunny Greetings from Bora BoraThank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us at InterContinental Bora Bora Resort & Thalasso Spa.We are really proud and happy to learn we managed to meet your expectations in all terms.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Angélica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relajacion al maximo
2024 年 4 月に 5 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 19 日)
Querida Angélica, Saludos soleados desde Bora Bora.¡Gracias por la revisión de 5 estrellas! Creemos que tenemos el mejor equipo del sector y estamos encantados de que esté de acuerdo. Nos alegra saber que disfrutó muchísimo de su estadía y recibió un servicio excepcional.Estamos encantados de leer que pasó un tiempo maravilloso con nosotros, nuestro principal objetivo es brindarle un ambiente relajante en un paisaje paradisíaco.Una vez más, gracias por sus atentos comentarios.Esperamos tener la oportunidad de servirle en el futuro.Mauru'uru roa,StéphaneStéphane Rigaud, director general

8/10 (良い)

Nathalie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tout était parfait
2024 年 4 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 15 日)
Chère Nathalie, 'Ia Ora na ensoleillé de Bora Bora, Merci pour votre commentaire 5 étoiles! Nous pensons que nous avons la meilleure équipe qui soit et sommes heureux de lire que vous avez passé un fabuleux séjour grâce à un excellent service. Ce fut un plaisir et un privilège de vous servir et nous espérons vous accueillir de nouveau dans un futur très proche. Mauru'uru roa, StéphaneStéphane Rigaud, Directeur Général

10/10 (非常に良い)

jianqiang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
will back
2024 年 4 月に 1 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear jianqiang, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are very happy that you would consider us again should you return to Bora Bora. Please, let us know when you are packing for Bora Bora so we can greet you at the marina with a warm Ia Orana e Maeva.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Bayron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exelente
2024 年 3 月に 1 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 15 日)
Caro Bayron, saudações ensolaradas de Bora BoraMerci pour votre commentaire 5 estrelas! Nous pensons que nous avons la meilleure équipe qui soit et some heureux de lire que vous avez passé un fabuleux séjour grace a um excelente serviço.Agradecemos o seu apoio e esperamos que possamos ter o prazer de recebê-lo novamente.Mauru'uru roa,StéphaneStéphane Rigaud, Gerente Geral

10/10 (非常に良い)

Shelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent in every possible way. An absolute dream of a resort!
2024 年 3 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Shelly, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.It is a pleasure to read that you enjoyed your stay with us. We are all very pleased to see that you enjoyed the facilities and the activities.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Angie Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
beauty, quiet, service, room service
2024 年 2 月に 6 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Angie, Sunny Greetings from Bora BoraWe really appreciate your feedback and we would like to thank you for having taken your precious time to write it.It is a pleasure to read that you enjoyed your stay with us. We are all very pleased to see that you enjoyed the facilities and the room service.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Narimane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved everything about this resort , the staff are happy and so welcoming. Will definitely visit next year. Mauruuru
2024 年 2 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Narimane, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are very happy that you would consider us again should you return to Bora Bora. Please, let us know when you are packing for Bora Bora so we can greet you at the marina with a warm Ia Orana e Maeva.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Guillermo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Stéphane Rigaud, General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guillermo, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,Stéphane

10/10 (非常に良い)

Adriana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort is like paradise on Earth. We had an overwater villa with the Otemanu View and it was absolutely incredible. We had the option to either stay on our terrace or enjoy their beach. Everything was spotless, the food was delicious, the staff absolutely friendly. This was the best decision we ever made for our honeymoon.
2023 年 11 月に 5 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Adriana, Sunny Greetings from Bora BoraIs there a better way to start the day than reading your review? I think there is not! We would like to express our sincere gratitude for the time you have taken to write this amazing review here. Honeymoon are life time memories and we are so happy to be part of yours. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Thank you agin for sharing your experience and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,Stéphane Stéphane Rigaud, General Manager

10/10 (非常に良い)

Rafael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property with the best customer service. They care about safety of all there customers.
2023 年 12 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Rafael, Sunny Greetings from Bora BoraIs there a better way to start the day than reading your review? I think there is not! We would like to express our sincere gratitude for the time you have taken to write this amazing review here. We are delighted you experienced an exemplary customer service, especially as the team strives to exceed every guest's expectations.Once again, thank you for your thoughtful comments.We look forward to have the opportunity of serving you in the future.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Rafael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing people here! Always greeting you with a smile! Service is top notch and room service has been stunning! Would recommend this resort to any and all!
2023 年 11 月に 4 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Rafael, Sunny Greetings from Bora BoraThank you very much for your rewarding comment following your recent stay at the InterContinental Bora Bora Resort and Thalasso Spa. We are glad to read that your experience was a great success, thanks to the comfort our our villas, the quality of our restaurants as well as the excellent service from our teams.Thank you again for sharing your memories and recommendations with us, we look forward to welcoming you again soon in our resort.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Komal

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome peppery and kept very clean! Service and staff were really great!
2023 年 11 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Komal, Sunny Greetings from Bora BoraIs there a better way to start the day than reading your review? I think there is not! We would like to express our sincere gratitude for the time you have taken to write this amazing review here.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Brian

2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Jeysi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved this resort and the staff. This place is a paradise.
2023 年 10 月に 3 泊滞在
Nancy M at InterContinental Bora Bora Resortからの返信 (投稿日 : 2023 年 10 月 9 日)
We are so pleased that you enjoyed your stay with us, come back to Bora Bora very soon!

10/10 (非常に良い)

heidi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is beautiful and the staff are hardworking and kind. The overwater bungalows are luxurious and everything you are hoping for. I felt like the dining options left something to be desired. For the price I expected much more. The food was less inventive than I could get at home but 3x the cost. My recommendation would be to order most of your meals as room service and enjoy your room. One breakfast is more than enough for two, for example, and nothing beats the view from your room. One word of warning just generally for those coming to bora bora and staying at the large resorts—the experience feels very « canned ». I think a lot of ppl coming here like that—they don’t want to experience another culture or learn new things about the area etc, they want to stay in their insulated bubble and that’s fine, but just know that that’s what this is. It’s beautiful, luxurious, and made specifically for outsiders to relax and not see any of the « real » bora bora, kinda like White Lotus lol. If you’re not that kind of traveler, I would suggest splitting your time here and at another island like taha’a, which is what we did. We stayed on a motu there for a few days and on bora bora for a few days and did both, and met some great friends and had some unique experiences. Overall, would recommend this resort!
2023 年 9 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Heidi, Sunny Greetings from Bora BoraThank you very much for your rewarding comment following your recent stay at the InterContinental Bora Bora Resort and Thalasso Spa. We are glad to read that your experience was a great success, thanks to the comfort our our villas, the quality of our restaurants as well as the excellent service from our teams.We are thrilled to read that you had a wonderful time with us, our prime aim is to provide a relaxing environment in a paradisiac scenery.Thank you again for sharing your memories and recommendations with us, we look forward to welcoming you again soon in our resort.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Charlie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amaxmzing location and staff
2023 年 9 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Charlie, Sunny Greetings from Bora BoraThank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations.All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Thank you again for sharing your memories and recommendations with us, we look forward to welcoming you again soon in our resort.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

4/10 (不満)

Harish

気になった点 : スタッフとサービス
2023 年 9 月に 2 泊滞在

6/10 (普通)

liz

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
we had mixed service at this hotel. some of staff very helpful and provided excellent service ( Ralph at pool and beach) but very often when we asked for something the answer was a quick “no”. for example on return to boat dock we asked for ride to our bungalow and we’re told no because they were waiting for boat from airport. instead they should have said we have to stay but will call you another cart. another example was when all the beach lounge chairs were full, my daughter was told sorry we can’t get you a chair. when she complained someone did get the chairs. one day told she could get not food served at beach but again with complaining after seeing other guests being served they did serve us and all of the other guests. the property is so beautiful but staff need some training on providing exceptional service. be aware when you arrive you are told not to walk outside the grounds as the local dogs roam free and have bitten guests. our wait to check in was extremely long as there was only one person checking in
2023 年 8 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Liz, Sunny Greetings from Bora BoraI would like to thank you for having taken the time to share your experience, and I sincerely apologise that we have fallen of short your expectations on some aspects. I am sorry to read that you were unhappy with some of your experiences in our resort. Rest assured that the matters you have raised are not common in our property. We discussed the matters you have described with the heads of department concerned and corrected measures are already being taken in order to create a flawless guest experience. We hope this experience will not impair your trust in InterContinental Bora Bora Resort & Thalasso Spa and that you will give us the opportunity of welcoming you again soon.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Faria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Faria, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.Once again, thank you for your thoughtful comments.We look forward to have the opportunity of serving you in the future.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Ho Fung

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent and will come back again
2023 年 8 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Ho Fung, Sunny Greeting from Bora BoraThank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations.We are very happy that you would consider us again should you return to Bora Bora. Please, let us know when you are packing for Bora Bora so we can greet you at the marina with a warm Ia Orana e Maeva.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

4/10 (不満)

Chirag

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
For the class and price this hotel is terrible value for money. It’s a tired property, Hegler overpriced and they nickel and dime on everything: room service carries an extra $20 call out fee
2023 年 8 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Chirag, Sunny Greetings from Bora BoraI would like to thank you for having taken the time to share your experience, and I sincerely apologise that we have fallen of short your expectations on some aspects. I am sorry to read that you were unhappy with some of your experiences in our resort. Rest assured that the matters you have raised are not common in our property. We discussed the matters you have described with the heads of department concerned and corrected measures are already being taken in order to create a flawless guest experience. Thank you agin for sharing your experience and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Thanh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breathtaking views in overwater bungalows with a wonderful staff.
2023 年 7 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Thanh, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service. it is true that we have the best view on Mt Otemanu, we feel very lucky, and are proud to provide you with such a spectacular panorama!The entire team of the InterContinental Bora Bora Resort and Thalasso Spa would like to thank you for your warm feedback. We hope to welcome you very soon for another perfect stay in paradise.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

4/10 (不満)

CHIH-YUAN

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Fleas and attitude from Intercontinental Bora Bora
The facility of the bungalow is old and food is so so. Water is clean and beautiful. However the receptionist service is unfriendly and gave us attitude when we need help. We considered they want to get rid of their responsibilities when I got bitten by the fleas and requested to change the room. How disappointing it is !
2023 年 7 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 7 月 21 日)
Dear CHIH-YUAN, Sunny Greetings from Bora BoraI would like to sincerely thank you for taking the time to write this review regarding your very recent stay at our hotel.We are very saddened to read that you were disappointed by your experience and we would like to apologize and to assure you that this reflects in no way the high standards of quality we strive to achieve for our guests.We are always concerned about every feedback of our guests and have taken careful note of all the various points outlined.I hope, despite this unfortunate experience, I will be able to welcome you back in the future so we can demonstrate how we are involved into guests' experience.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Mohammad Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect! From personalized treats for the kids to the service! Absolutely a must!!
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Celeste

2023 年 6 月に 2 泊滞在

4/10 (不満)

Linh

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff in the reception are not giving us fully information. We suppose to have the VIP credit to use but they didn’t mention it during the check-in time. We have to paid our own bill for lunch and dinner.
2023 年 6 月に 1 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Linh, Sunny Greetings from Bora BoraWe are very sorry that your experience with us has not met your expectations and would like to assure you that we always strive to provde the highest level of service. I hope, despite this unfortunate experience, I will be able to welcome you back in the future so we can demonstrate how we are involved into guests' experience.Mauru'uru roa,Stéphane Stéphane Rigaud, General Manager

10/10 (非常に良い)

amandine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 5 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Amandine, Sunny Greetings from Bora BoraThank you for the 10-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful setting in a spectacular area. Friendly staff available to help at any time. $45 sandwiches and $30 drinks add up, but there’s nowhere else to go.
2023 年 6 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear James, Sunny Greetings from Bora BoraA big thank you for having taken your precious time by sharing your feedback about your recent stay at the InterContinental Bora Bora Resort & Thalasso Spa. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

6/10 (普通)

Hanbing

気になった点 : 施設のコンディションと設備
I stayed at both intercontinental and four season for this trip. No matter from facilities to the services, four season is far better than intercontinental. I will never come back to intercontinental bora bora again. The wifi is spotty, there is no farewell greetings. The welcome greeting is not as nice. The water and sands are not well maintained. The food was so so and the services not as attentive. The staff are not as friendly. They also charge for shuttle service to the airport. I would rather pay slightly more to stay at four season.
Stéphane Rigaudからの返信 (投稿日 : 2023 年 6 月 5 日)
Dear Hanbing, Sunny Greetings from Bora BoraI would like to sincerely thank you for taking the time to write this review regarding your very recent stay at our hotel. I am sorry to read that you were unhappy with some of your experiences in our resort. Rest assured that the matters you have raised are not common in our property. We discussed the matters you have described with the heads of department concerned and corrected measures are already being taken in order to create a flawless guest experience. We would be very happy to welcome you back soon to demonstrate our commitment on improving our guest experience.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Jay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 6 泊滞在

10/10 (非常に良い)

catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing, check in needs help
Absolutely beautiful property and stunning villa (as should be for the price). My only complaint was the check in. We arrived by boat from the airport with three other couples. They were immediately given cool towels and drinks and taken off by golf carts to their rooms. We sat there for over an hour with no explanation, no towels, no drinks. For over $1650 a night i expect better service. Rest of the trip was great. Super friendly staff. Loved swimming at night off the over the water villa, memories of a lifetime.
2023 年 4 月に 7 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Cahterine, Sunny Greetings from Bora BoraWe appreciate your kind assistance for having taken the time to make us aware of your experience. I am glad that you loved the property and you spent some memorable moments here with us.I am sorry to learn you were disappointed by your experience at your arrival, it will be briefly discussed with our front office manager. I am delighted to read that overall you had a wonderful time with us. The entire team of the InterContinental Bora Bora Resort and Thalasso Spa would like to thank you for your warm feedback. We hope to welcome you very soon for another perfect stay in paradise.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Peter N

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely resort. We went for our honeymoon and had a wonderful time. Staff is amazing. Over the water bungalows are really nice. We thought the food was ok, but everything else made up for it. Would highly recommend.
2023 年 4 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Peter N, Sunny Greetings from Bora BoraThank you very much for celebrating your honeymoon at our hotel and for your precious recommendation on this portal. We aim to provide our guests with a unique and authentic experience they will always keep in their memories, and we are so glad to learn that we have been successful with you. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Thank you again for sharing your memories and recommendations with us, we look forward to welcoming you again soon in our resort.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

joe、westmont

2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

Conrad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was breathtaking and peaceful yes you can the world behind and just enjoy living.
2023 年 4 月に 4 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Conrad, Sunny Greetings from Bora BoraThank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations.We are thrilled to read that you had a wonderful time with us, our prime aim is to provide a relaxing environment in a paradisiac scenery.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Nikolai

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 4 泊滞在

10/10 (非常に良い)

Lin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to be, staff are awesome!
2023 年 4 月に 4 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Lin, Sunny Greetings from Bora BoraThank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us at InterContinental Bora Bora Resort & Thalasso Spa. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Thank you again for sharing your memories and recommendations with us, we look forward to welcoming you again soon in our resort.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

candace

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous property in a fabulous location! Waters are so blue. Room and beds are sooooo comfortable!
2023 年 4 月に 2 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Candace, Sunny Greetings from Bora BoraA big thank you for having taken your precious time by sharing your feedback about your recent stay at the InterContinental Bora Bora Resort & Thalasso Spa. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Once again, thank you for your thoughtful comments.We look forward to have the opportunity of serving you in the future.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

Marc、Tucson

2023 年 3 月に 4 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Marc, Sunny Greetings from Bora BoraThank you for the 5-star review! We believe that we have the best team in the business, and we are delighted that you agree. We are happy to read that you thoroughly enjoyed your stay and received outstanding service.We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

8/10 (良い)

Tingting

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 1 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Tingting, Sunny Greetings from Bora BoraA big thank you for having taken your precious time by sharing your feedback about your recent stay at the InterContinental Bora Bora Resort & Thalasso Spa. We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

10/10 (非常に良い)

michael

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location Location Location!. Having said that, the property was immaculate! The upkeep and maintenance in a challenging environment were amazing.
2023 年 3 月に 6 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 3 月 16 日)
Dear michael, Sunny Greetings from Bora BoraThank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us at InterContinental Bora Bora Resort & Thalasso Spa.We are happy you liked the location. The beauty of turquoise lagoon blends perfectly with the mountains. It is absolutely breathtaking!We are grateful for your support and hope that we may have the pleasure of welcoming you again.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager

2/10 (非常に不満)

Mariah

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
It was really inconsiderate to contact us 24 hours before our stay to let us know that you guys wanted to rebook us at another property in a completely different island due to limited staff. Then said we can come but expect that resort won’t have all amenities and then do nothing to compensate us.
2023 年 3 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 3 月 16 日)
Dear Mariah, Sunny Greetings from Bora BoraI would like to thank you for having taken the time to share your experience, and I sincerely apologise that we have fallen short of your expectations.Indeed our hotel is facing up a strike and we had to offer our guest to stay in another property to make them aware of the situations. We can't control the workers who want to go on strike, this is their right, but we can inform our guest from the situation to make sure they have all the information needed to make a choice for their dream vacation. I am sorry this was a short notice information, but we could not forecast it. I hope, despite this unfortunate experience, I will be able to welcome you back in the future so we can demonstrate how we are involved into guests' experience.Mauru'uru roa, StéphaneStéphane Rigaud, General Manager

6/10 (普通)

Glenda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff was so friendly but the resort itself is a little boring. The overwater bungalows were overpriced, oddly laid out. Not comfortable inside and the outside was laid out very oddly, no shade on the deck and in such shallow water that my son couldn’t even jump off the deck. Just kind of a disappointment given how expensive they were. On a motu, which we knew but very expensive getting to and from bora. If you just want to go and stay at the resort, that isn’t an issue but we wanted to see Bora. Don’t go if you’re budget conscious at all or if you want to explore. Much better options on Bora itself.
2023 年 3 月に 3 泊滞在
Stéphane Rigaudからの返信 (投稿日 : 2023 年 3 月 11 日)
Dear Glenda, Sunny Greetings from Bora Bora We appreciate your kind assistance for having taken the time to make us aware of your experience.I am sorry to read that your stay was not as wonderful as expecting. Providing the best services mean a lot to the hotel staff we regret that this impacted your experience at our hotel and we really hope to have another possibility to take care of you in the future.We would be very happy to welcome you back soon to demonstrate our commitment on improving our guest experience.Mauru'uru roa,StéphaneStéphane Rigaud, General Manager