羽毛の掛け布団、ミニバー、セーフティボックス (室内)、デスク

ロイヤル ホテル カールトンの口コミ

4 out of 5
ロイヤル ホテル カールトン
Via Montebello 8, Bologna, BO

口コミ

8.8

非常に良い

評価 10 - 824 件の口コミ中 426 件が非常に良い" "
評価 8 - 824 件の口コミ中 292 件が良い" "
評価 6 - 824 件の口コミ中 67 件が普通" "
評価 4 - 824 件の口コミ中 20 件が不満" "
評価 2 - 824 件の口コミ中 19 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

MASAYUKI

2024 年 5 月に 1 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Sir,Thank you for taking the time to review your recent stay.We are pleased that your experience was memorable.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 (非常に良い)

YUKIHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Sir,We appreciate that you took the time to review your recent stay.It is rewarding to know that you had such a pleasant stay with us; this inspires our team to continue upholding our high standards of service.We would love to welcome you back on many more occasions. Best wishes,Dear Sir,We appreciate that you took the time to review your recent stay.It is rewarding to know that you had such a pleasant stay with us; this inspires our team to continue upholding our high standards of service.We would love to welcome you back on many more occasions. Best wishes,Davide Bonaccorso, Manager

10/10 (非常に良い)

Keiko

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The sruffs are so kind and treated with our problem with a lot of flexibility. The hotel has such a nice atomosphire.We really enjoyed our staying.
2023 年 12 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Guest,We are glad to receive such a positive review.We are thrilled to hear that you appreciated the kindness and flexibility of our staff during your stay. It's gratifying to know that the atmosphere of our hotel contributed to your enjoyment.We look forward to welcoming you on your next trip.Best wishes for the New Year!Davide Bonaccorso, Manager

8/10 (良い)

ueko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Gentile Ospite,Grazie per aver espresso la sua opinione sul nostro hotel.Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il servizio cortese ed efficace svolto dallo staff; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto gratificante quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.

2/10 (非常に不満)

MASAMI

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Guest,We are glad to receive such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 5 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2021 年 6 月 1 日)
ゲスト様 最高評価を頂きありがとうございました。 お客様のご要望に全て応えられてうれしく思います。 重ねてお礼申し上げます。 またお越しいただけることを心待ちにしております。よろしくお願いいたします。 Davide Bonaccorso, Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

Taka

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気に入ると思います サービス満点 フランスよりすみやすい
2019 年 2 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
初めての滞在だったが、四つ星にもかかわらずスリッパが用意されていない。さらに洗面所にテイシュペイパーのもなく、ヘヤードライヤーも粗末で使い難かった。
2019 年 1 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 3 泊滞在

10/10 (非常に良い)

Kazuya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best for sightseeing and comfortable hotel
The location is so good that we can walk to the city center and quiet place as located one block far away from main street. The hotel's facilities is relatively new and worked well. The person at front desk were also kind and I didn't have any stress. Breakfast was good too. It took 20 min from airport by taxi. It was clean, convenient and comfortable hotel.
2018 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
寒かった
部屋のエアコンが故障していて(送風もできない)、訴えると風は出るようにったが、全然暖かくならない。連絡しても10分待て、さらに1時間待てと言われ、待っても全く暖かくならないので、直接フロント交渉してフロントに初めて部屋がチェンジとなった。たにかく対応がよくな。い
2017 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
よかった
部屋は広くて快適でした。駅からも近く、便利な場所です。ただ、部屋掃除の際コップの交換を忘れていたこともありました。
2017 年 11 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
会議のあるビジネスマン用のホテル
高級感はあるが、ヨーロッパ独特の暗さがあり、宿泊客も少なかったため、少々気味が悪かった。夜中3時に火災報知器が鳴り、慌てて避難した。何事もなかったが、時差ボケ+避難で大変だった。朝食は大変優雅だが、色々なスイーツかハム3種、ゆで卵で野菜などバラエティが欲しかった。スタッフの対応は良い。掃除もきっちりしている。

8/10 (良い)

Ichiro、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rudon
特に朝食がバツグンですね。食べ物の質もウエイターのサービスも良かったです。部屋は以前は隣の声が聞こえNGでしたが 今回はGood でした。

8/10 (良い)

TON、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
レストラン
コンセルジュの勧めるレストランに行ったところ、大変おいしい料理を堪能することができた。親切な対応に満足できた。

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the staff was tremendous and extremely friendly! We had an amazing stay, the room was fantastic! Breakfast options were excellent! We loved our stay and will look forward to our next! Cheers.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス
Very comfortable room in a very large hotel. Excellent location between the train station and Old Town.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Domenic

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Sir,We appreciate that you took the time to review your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to welcome you back.Best wishes,

10/10 (非常に良い)

HERBERT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grand hotel with exceptional ambience.
2024 年 5 月に 2 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Sir,We appreciate that you took the time to review your recent stay.It is heartwarming to know that the cleanliness of our rooms, the condition of the hotel, the level of service, and our room amenities met your expectations. Our team strives to maintain the highest standards, and your recognition is a testament to their dedication. It’s a pleasure to know the ambiance of the Royal Hotel Carlton contributed to a grand experience.We hope to welcome you back in the future.Best wishes,

10/10 (非常に良い)

Erin

2024 年 5 月に 2 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Madam,Thank you for rating your recent stay.We are pleased that your experience was memorable.We look forward to welcoming you on your next trip.Best wishes,

10/10 (非常に良い)

WILLIAM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel. Very good service.
2024 年 5 月に 4 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you for another pleasant stay. Best wishes,

8/10 (良い)

Kathleen

家族旅行
良かった点 : 施設のコンディションと設備
Nice hotel close to train station and on edge of historic area. Old world elegant. Large hotel. Underground parking is handy if you’ve got a car. Breakfast was OK. Not the best I’ve had for included breakfasts in Italy but fine to start your day. Room very clean and comfortable. Large by Europe standards. Quite beautiful with high ceilings, fabric walls. Staff were very professional and courteous. Just one issue - WIFI was terrible. Hard to get connection, which dropped constantly. Many pages just can’t load due to bandwidth.
2024 年 5 月に 2 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Madam,We are grateful for the time you took to review your recent stay.We are delighted to hear that you appreciated the prime location of our hotel, conveniently situated close to the train station and the historic area. Our commitment to maintaining the elegance of our establishment is also something we take great pride in, and we are glad it contributed positively to your experience. The convenience of our underground parking is indeed a service we are happy to offer to our guests.We regret to hear that our Wi-Fi service did not meet your expectations, and we understand the importance of a reliable Internet connection. Please rest assured that we are taking steps to improve this service to enhance our guests' overall experience.It is heartening to know that you found your room to be clean and comfortable, noting its spaciousness and beautiful high ceilings. Your kind words regarding our team's professionalism are much appreciated, as we strive to provide courteous and attentive service to all our guests.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Davide Bonaccorso, Manager

2/10 (非常に不満)

JORGE

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
aire acondicionado no funciona
2024 年 5 月に 2 泊滞在
Davide Bonaccorso, Directorからの返信 (投稿日 : 2024 年 5 月 18 日)
Estimado huésped,Nos apena que su estancia no haya sido como esperaba.Nos complace saber que encontró la limpieza de la habitación a su gusto.Lamentamos que haya tenido una experiencia menos satisfactoria con el aire acondicionado y las amenidades de la habitación. En referencia al aire acondicionado, nuestro sistema se gestiona acorde con las estaciones y regulaciones energéticas actuales, lo que a veces puede causar inconvenientes durante periodos de fluctuaciones inesperadas en la temperatura exterior. Con respecto a las amenidades, estamos continuamente revisando nuestras ofertas para asegurar la satisfacción de nuestros huéspedes.Apreciamos que haya valorado la condición general del hotel y el servicio proporcionado por nuestro personal.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para una estancia más placentera.Atentamente,Davide Bonaccorso, Director

10/10 (非常に良い)

Lillian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous hotel. Easily walkable to main shopping streets and restaurants. Great breakfast buffet served.
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Madam,Thank you for sharing your experience with us.It is delightful to learn that you enjoyed the walkability of our location to the main shopping streets and restaurants. Our team at Royal Hotel Carlton takes great pride in our central setting, making it convenient for our guests to explore Bologna.We are also pleased that the breakfast buffet met your expectations. Offering a variety of choices to start the day right is something we love to hear appreciated.Your kind feedback on the cleanliness of your room, the overall condition of our hotel, the service provided, and the amenities available are greatly appreciated. We strive to maintain high standards and your review serves as a wonderful encouragement to our team.We look forward to welcoming you on your next trip.Best regards,Davide Bonaccorso, Manager

10/10 (非常に良い)

Katharine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We checked in late. Had a beautiful room. We had drinks on the terrace- excellent service. Many cafes nearby. Would definitely stay here again
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Madam,Thank you for sharing your experience with us.It is a pleasure to know that your late arrival was met with a seamless check-in process and that our accommodations exceeded your expectations. Your satisfaction with the excellent service and enjoyable drinks on our terrace is much appreciated by our team.Discovering the surrounding area's cafes adds to the charm of a visit to Bologna, and we are glad it enhanced your experience.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 (非常に良い)

SANDRA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic rooms in a safe location. Where old meets new.
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Madam,Thank you for taking the time to review your stay with us.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

4/10 (不満)

Vincenzo

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Direttoreからの返信 (投稿日 : 2024 年 5 月 15 日)
Gentile Signore,Grazie per il tempo speso a scrivere questa recensione.Ci sorprende non poco il suo giudizio riguardo il nostro albergo perché si discosta totalmente da quella che in genere è l'opinione positiva dei nostri ospiti. Avremmo preferito avere maggiori dettagli su quali sono stati, secondo lei, gli aspetti negativi del suo soggiorno perché solo in questo modo possiamo fare in modo di migliorare ulteriormente la nostra offerta ricettiva.Cordiali saluti.Davide Bonaccorso, Direttore

8/10 (良い)

Marie、Richmond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Hotel was quiet and had a lovely bar are. Buffet breakfast provided many choices. We enjoyed our stay.
2024 年 5 月に 2 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you found tranquility within our hotel and enjoyed the variety at our buffet breakfast. It is always gratifying to know our efforts in creating a pleasant atmosphere are appreciated by our guests.We regret to learn our hotel condition did not fully meet your expectations. Rest assured, we continuously strive to maintain and improve our facilities to ensure the comfort and satisfaction of our guests. With regards to room cleanliness, service, and amenities, we are pleased that these aspects met your approval and we aim to consistently deliver a high standard in all areas.It is our commitment to provide an exceptional experience and we are grateful for your patronage. Your thoughts are instrumental in guiding our improvements and we welcome any further suggestions you may have.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

6/10 (普通)

Scott

カップルで旅行
気になった点 : 施設のコンディションと設備
Hotel was nice but dated. Room was spacious but the AC was not working. They don’t turn on the COLD air part of the AC unless it’s middle of summer. Room was at least 80 degrees. Carpets were dirty and the bed was hard. Sheets were nice and shower was spacious. They had a decent breakfast buffet for $ 12e.
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,We thank you for sharing this feedback with us.We are pleased to hear that you found the room spacious and the quality of the sheets to your satisfaction.However, we regret to hear about your experience with the air conditioning and the room temperature. Our policy is to activate either heating or cooling systems according to the season, and we understand that the transition periods can sometimes lead to discomfort. We apologize for any inconvenience this may have caused. Regarding the cleanliness and the condition of the carpets, we assure you that we uphold high standards and your comments will be shared with our housekeeping team for attention. We also note your comment on the bed comfort - guest comfort is paramount to us, and we continuously strive to provide a restful experience.Nevertheless, the generous space of our showers is indeed something we are proud of, and we're glad you enjoyed the breakfast offerings.We hope to welcome you back to Royal Hotel Carlton on your next visit to Bologna.Kind regards,Davide Bonaccorso, Manager

8/10 (良い)

Francesco Saverio、Roma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottima , tornerò
2024 年 5 月に 1 泊滞在
Davide Bonaccorso, Direttoreからの返信 (投稿日 : 2024 年 5 月 7 日)
Gentile Signore,Ci fa piacere ricevere ottime recensioni come la sua.Apprezziamo il suo giudizio positivo riguardo il soggiorno nel nostro albergo. Lavoriamo quotidianamente per fornire sempre una permanenza serena e confortevole e la soddisfazione dei nostri ospiti ci gratifica enormemente.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore

10/10 (非常に良い)

TODD、Warriewood

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Sir,We appreciate that you took the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Kind regards,Davide Bonaccorso, Manager

10/10 (非常に良い)

Federico

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good stay in the center of Bologna.
2024 年 4 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Sir,Please accept our sincere thanks for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Davide Bonaccorso, Manager

8/10 (良い)

Hon Man、Mid-Levels

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old style era hotel which to me does not represent outdatedness. The rooms were clean and tidy and very spacious indeed. Minor drawbacks are: - lack of some toiletries like toothbrush and conditioner - Toilet was way too close to the sink and my leg just about fit in-between. Also the toilet dispenser was awkward to get too. - Drinking water was 2x 500ml of still and sparkling. Most hotels offer more. - Our room was very hot because the sun would heat up the windows. The aircon was not cooking the room even at full blast.
2024 年 4 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Guest,We'd like to thank you for reviewing your experience.We are delighted to hear that you found our rooms clean, tidy, and spacious, which are qualities we pride ourselves on.We regret to hear of the issues you encountered concerning the lack of certain toiletries and the placement of the toilet. Our commitment to our guests' comfort is unwavering, and we take your observations seriously. Furthermore, we apologize for any inconvenience you experienced regarding the temperature in your room. We would like to mention that the air conditioning system's effectiveness can indeed be influenced by external temperatures, and we are continuously working on ensuring the comfort of our guests within the regulatory constraints.Thank you for acknowledging the high standards of our service and the overall condition of our hotel. We truly appreciate your commendations on these aspects and assure you that we will continue to strive for excellence in all areas.We hope to welcome you back to Royal Hotel Carlton on your next visit to Bologna.Kind regards,Davide Bonaccorso, Manager

10/10 (非常に良い)

Despina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is lovely - very friendly and helpful staff, and very clean rooms. It is very close to the station and also within walking distance of the historic centre and all main attractions. It is more of a 'conference/business' hotel but was still very welcoming to families. Breakfast was very good!
2024 年 4 月に 2 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Madam,Thank you for letting us know your opinion of your recent stay.We are delighted to hear that our staff's friendliness contributed to the enjoyment of your visit, reflecting our commitment to exceptional service. It is also heartening to know that the cleanliness of our rooms met your expectations, ensuring a comfortable and pleasant experience.The convenience of our location, close to the station and within walking distance of Bologna's historic heart, is something we are proud of and glad it enhanced your stay. We also take pride in offering a welcoming atmosphere for all guests, including families, and it is wonderful to learn that this aspect of our hotel was appreciated.Lastly, we are thrilled you found our breakfast offerings to be very good, providing a delightful start to your day. At Royal Hotel Carlton, we strive to offer a culinary experience that caters to various tastes and preferences.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

8/10 (良い)

ariadna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un hotel cómodo y bonito a pocos minutos de la estación de tren y del centro.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Estimada huésped,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos sentimos muy contentos de comprobar a través de sus comentarios que realmente ha disfrutado de una experiencia agradable y confortable en nuestro hotel. Fue un placer para todo nuestro equipo haber podido brindarle una estancia tan satisfactoria.Es un placer saber que también la decoración e instalaciones del hotel fueron de su agrado.Ojalá pronto podamos ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo,

2/10 (非常に不満)

Man chi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Davide Bonaccorso, Direttoreからの返信 (投稿日 : 2024 年 5 月 7 日)
Gentile Signore,Grazie per il tempo che ci ha dedicato.Ci dispiace che il suo soggiorno nel nostro hotel non sia stato positivo e certamente avremmo preferito avere maggiori dettagli che spiegassero le ragioni di questa sua valutazione. Infatti è grazie ai feedback dei nostri ospiti che possiamo intervenire per correggere eventuali aspetti negativi e garantire un'offerta ricettiva adeguata ad ogni esigenza.Le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore

10/10 (非常に良い)

Karmela、Lebanon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel in a well located area. Underground parking was a huge convenience. Walked to the park and the center of town, easy walk past shopping and restaurants.
2024 年 4 月に 1 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.It is wonderful to know that our central location, complemented by our convenient underground parking, added to the satisfaction of your stay. Your ratings of the hotel's cleanliness and condition truly reflects the high standards we strive to uphold. Furthermore, we are delighted that our service and room amenities met your expectations, contributing to a memorable visit.We look forward to welcoming you back to the Royal Hotel Carlton for another delightful experience. Warm regards,Davide Bonaccorso, Manager

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we checked in, we were given a free upgrade to a junior suite. The room was huge, with two TVs and a large bathroom. There was a good variety at the breakfast, which was included. The gym on site is excellent--I used a treadmill three times while I was there; the treadmill had a fan and the hotel provided water bottles in the gym for those exercising.
2024 年 2 月に 3 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Guest,We are glad to receive such a positive review.It's wonderful to hear that the complimentary upgrade to a junior suite exceeded your expectations, offering ample space and comfort. We're also delighted that you enjoyed the variety offered at our breakfast buffet, designed to cater to diverse palates with both continental and American options. Your compliments on our gym facilities are much appreciated, and we're glad the amenities, including the treadmill with a fan and provided water bottles, contributed to a positive workout experience.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Davide Bonaccorso, Direttoreからの返信 (投稿日 : 2024 年 2 月 28 日)
Gentile Ospite,Grazie per la sua recensione.Siamo felici di sapere che la sua permanenza nel nostro albergo sia stata positiva da ogni punto di vista. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la sua valutazione, oltre ad essere una grande gratificazione, ci incoraggia a proseguire su questa strada.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore

10/10 (非常に良い)

Shaw

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elegant hotel .priced extremely good and service was excellent all around
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Shaw,Thank you for sharing your experience with us.We are thrilled to hear that you found our hotel to be elegant and our pricing extremely satisfactory. Our team takes great pride in offering excellent service, and your recognition of their efforts is much appreciated.We look forward to the pleasure of welcoming you back in the future. Warm regards.

10/10 (非常に良い)

Luigi

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
hotel in centro città favoloso
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Gentile Ospite,Grazie per la sua recensione.Siamo davvero molto felici di averle potuto offrire un soggiorno positivo sotto ogni punto di vista. Lavoriamo con grande impegno per raggiungere questo obiettivo e la sua soddisfazione, oltre ad essere una grande gratificazione, ci incoraggia a proseguire su questa strada.Ci farebbe piacere poterla accogliere di nuovo al Royal Hotel Carlton in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.

10/10 (非常に良い)

Ahmad

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay. I was supprised about the renovations at the Royal Carlton. The place is almost new. Breakfast was awesome 5*. Needless to say the location is perfect on between city center and tain station. I will definately stay here during my next visit.
2024 年 1 月に 2 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Sir,Thank you for your kind review.We're thrilled our breakfast selection impressed you and that our central location, conveniently situated between the city centre and the train station enhanced your stay. We are delighted that you found our rooms to be spotless and the overall condition of our hotel to your satisfaction. We are continually ensuring that our facilities meet all the needs of our guests.Your mention of the service quality is much appreciated and will be shared with our dedicated team.We look forward to welcoming you again during your next visit. Kind regards.Davide Bonaccorso, Manager

8/10 (良い)

Belinda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was a great location . I am not really a fan of carpets on the floor in rooms. Shower screen need replacing , the water went over the floor . Bathroom big and spacious . Rooms were very hot but opening a window resolved. The staff were very friendly amò helpful and real fast was plentiful and very good. I would stay here again if I came to Bologna.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Madam,Thank you for taking the time to share your experience with us.We're delighted to hear that our central location in Bologna met your needs and that our team's friendliness and helpfulness stood out during your stay. It's also wonderful to know that the breakfast offered was to your satisfaction and abundantly served. Regarding the temperature in the rooms, we appreciate your feedback and would like to highlight that our air conditioning system is seasonally adjusted for optimal comfort, with individual room controls allowing guests to fine-tune the temperature to their preference. We regret to hear about the inconvenience with the shower screen and will certainly look into this matter to ensure our facilities are maintained to the highest standards.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

10/10 (非常に良い)

Alfredo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la sua valutazione ci incoraggia a proseguire su questa strada.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.

10/10 (非常に良い)

RICCARDO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
MI è PIACIUTA MOLTO LA STANZA MESSA A DISPOSIZIONE E LA CORTESIA DI OGNI ADDETTO
2024 年 1 月に 1 泊滞在
Davide Bonaccorso, Direttoreからの返信 (投稿日 : 2024 年 2 月 8 日)
Gentile Signore,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che ha apprezzato la camera in cui ha alloggiato, curata in ogni dettaglio con l'obiettivo di garantire comfort e funzionalità.Ci fa piacere, inoltre, che abbia sottolineato la cortesia dello staff, il cui lavoro rappresenta uno dei principali punti di forza della nostra offerta ricettiva.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfasts.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Daniel,Thank you for taking the time to share your experience with us.We're delighted to hear that you enjoyed our comprehensive breakfast options, designed to cater to a variety of tastes with both continental and American choices.We look forward to a return visit from you in the future.Best wishes,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
3 day Bobogna visit
Excellent place to stay for business or family visit. Close to city center and train station. Nicely renovated.
2024 年 1 月に 4 泊滞在
Davide Bonaccorso, Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our central location and proximity to the train station added convenience to your visit, and that our recent renovations met your expectations for comfort and style. It's also gratifying to know that you found the cleanliness of our rooms and the overall condition of our hotel to be impeccable. We take great pride in our service and are thrilled that it contributed positively to your experience.We look forward to welcoming you back. Best wishes,Davide Bonaccorso, Manager