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レディ ラック カジノ ブラック ホークの口コミ

3 out of 5
レディ ラック カジノ ブラック ホーク
340 Main Street, Black Hawk, CO

口コミ

7.6

良い

評価 10 - 1785 件の口コミ中 679 件が非常に良い" "
評価 8 - 1785 件の口コミ中 509 件が良い" "
評価 6 - 1785 件の口コミ中 241 件が普通" "
評価 4 - 1785 件の口コミ中 166 件が不満" "
評価 2 - 1785 件の口コミ中 190 件が非常に不満" "

8.4/10

清潔度

7.6/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I see lady Lucy is dog friendly. Horrible to see dog poop in the garage as we are walking in
2024 年 5 月に 1 泊滞在

6/10 (普通)

Frances、Orange Park

良かった点 : 清潔度、スタッフとサービス
It may be a seasonal thing with temperatures in Colorado mountains with me being from a southern state but seems like the AC would not cool the temp down in room. Even after several hours. Cool out side so it could be saving power. Other than that and a do not disturb sign since I like to keep in all was great.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Cass

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Room was fine, water was hot and bed was comfortable. Only negative was the room temperature, it was too warm and the a/c was running. It made sleeping difficult.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Frankie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Other the the elvivators it was great
2024 年 5 月に 1 泊滞在

8/10 (良い)

Frank

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Didn’t like the fact that for a late check in you have to walk to a different casino to get your room key and then walk all the way across the other casino to get to the actual hotel
2024 年 5 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 24 日)
We value your input and apologize for the inconvenience you experienced with our check-in process. We will work on improving this to ensure a smoother experience for our guests. Thank you for bringing this to our attention.

2/10 (非常に不満)

Rosemary

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was under construction and there was nothing noted online warning us about the conditions of this. Elevators broke down, no air in the room it was ridiculously hot. Low water pressure in shower and clogged tub. Dirty floor, it looked like the room hadn't been vacuumed in a long time. Staff and manager we're very rude. If it wasn't for my group making the best of the situation this would have been the worst weekend ever at Lady Luck Casino
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Carol

グループ旅行
No air. Elevator broken. Check in person had a coould care less attitude no one at the desk the next morning. No dolly or anything to use to carry luggage to the room. Girl said we don’t keep track of it
2024 年 5 月に 2 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 22 日)
We take your feedback seriously and apologize for the inconveniences you experienced during your stay. We will address these issues with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention.

4/10 (不満)

Josephine

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Elevators were broken overnight and they put us on the 11th floor making us walk up 5 flights of stairs. The front desk was closed for half of the morning the next day. Air conditioning in the room was broken during the first night and they gave us a fan. Another couple was booked into a room that was already occupied.
2024 年 5 月に 2 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 22 日)
We are sorry to hear about your experience at Lady Luck Casino Black Hawk. Please excuse any inconvenience caused by the issues you encountered during your stay. We value your feedback and will address these issues to ensure a better experience for all our guests. Thank you for bringing this to our attention.

8/10 (良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like the stay here. Nice rooms with a views.
2024 年 3 月に 5 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 22 日)
We sincerely value your feedback and are thrilled to hear that you enjoyed your stay at Lady Luck Casino Black Hawk. Thank you for choosing us for your accommodations.

2/10 (非常に不満)

Matthew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Didn’t get the room that I reserved… the window was blocked off with construction plastic … it was a very low budget room in need of simple repairs
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Maria

気になった点 : 設備とサービス
Window broken, plastic covering, elevators not working, not very clea
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ralph、Ogema

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The guy who checked me in was witty!
2024 年 5 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 22 日)
We're honored to hear that the guy who checked you in was witty! Thank you for your positive feedback.

6/10 (普通)

Bernie

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 15 日)
Your feedback is invaluable to us. Please contact us with any comments or concerns you may have.

8/10 (良い)

Robin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We enjoyed our stay and my complaint would be that they need to replace the hvac system in the hotel. The windows were covered but we were understanding about the hotel remodel. We had a power outage but was back on quickly.
2024 年 5 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 14 日)
We're glad you enjoyed your stay, Robin. We appreciate your feedback and will look into the HVAC system in the hotel. Thank you for staying with us at Lady Luck Casino Black Hawk.

6/10 (普通)

Roberto

気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

6/10 (普通)

Kelly

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Check in was okay. Got 2 rooms and our 2nd room was DIRTY and had the hassle of getting a new one. 1st room was a clean as 3 rd. 1st room the window only opened 4 inches.. fine but holy moly this room was uncomfortably HOT ! The air “conditioner” sucks! Won’t book here
2024 年 5 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your concerns about your recent stay at Lady Luck Casino Black Hawk. We apologize for the issues you experienced with the cleanliness of the room and the air conditioning. We will address these concerns with our team to ensure a better experience for our guests in the future. If you have any further feedback, please feel free to contact us at (775) 786-5700.

8/10 (良い)

Devin

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Best 'no frills' hotel in Blackhawk.
2024 年 1 月に 1 泊滞在
Destinee Rodriguezからの返信 (投稿日 : 2024 年 5 月 8 日)
We're thrilled to hear that you enjoyed your stay at Lady Luck Casino Black Hawk. Thank you for your feedback!

2/10 (非常に不満)

Mary

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No microwave
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Karen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to
2024 年 5 月に 1 泊滞在
Destinee Rodriguezからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your wonderful feedback! We're glad you found it easy to get to Lady Luck Casino Black Hawk.

10/10 (非常に良い)

Dylan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cheep
2024 年 4 月に 1 泊滞在
Destinee Rodriguezからの返信 (投稿日 : 2024 年 5 月 8 日)
Apologies for any inconvenience. We strive to provide a top-notch experience for all our guests. Thank you for your review.

6/10 (普通)

Louanna

2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your feedback, Louanna!

10/10 (非常に良い)

Yvonne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your positive feedback, Yvonne! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 (普通)

Humberto

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Dane

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The room was extremely hot to the point i couldn't sleep and 0 ventilation from the window opening only 4 inches. . Fan on AC didnt work Maid busted in at 9am. At least wait till checkout....
2024 年 4 月に 1 泊滞在

4/10 (不満)

Sandra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms dated and not clean room was stuffy and smelled musty. Our first room the air conditioner was broken so they moved us to another room and THAT room was as hot as first one. There was only one elevator working.... needless to say the wait time was ridiculous. The worst birthday night I've spent in a hotel
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 29 日)
We apologize for the experience you had at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned to improve our services. Thank you for bringing this to our attention.

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room is very warm. AC not working barely
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gloria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The casino was nice and clean.
2024 年 4 月に 2 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 26 日)
We appreciate your positive feedback, Gloria. Thank you for visiting Lady Luck Casino Black Hawk.

10/10 (非常に良い)

Ebony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it just because it's Denver ❤️
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 29 日)
We're glad to hear you enjoyed your visit, Ebony! Thank you for choosing Lady Luck Casino Black Hawk!

2/10 (非常に不満)

Maria

Elevators didn’t work, noisy.
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 26 日)
We apologize for the inconvenience you experienced with the elevators and noise during your visit. We hope to have an opportunity to welcome you back again with a little less noise.

2/10 (非常に不満)

Irene

気になった点 : 施設のコンディションと設備
Horrible Construction work all evening & morning ..tub clogged ect
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 26 日)
We apologize for the inconvenience you experienced during your visit. We appreciate you feedback and hope to welcome you back again soon.

2/10 (非常に不満)

Diana、Aurora

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They say they have rooms available and they don't have them ready, I asked for my refund and nothing was returned to me and they never answered the call according to the people at Expedia
2024 年 4 月に 1 泊滞在

4/10 (不満)

Amanda

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Had trouble with our reservation, room wasn't as nice as we expected & paid more than expected, no microwave, you pay for the (complimentary) coffee & mini bottled water etc, tv's were down for a day of our stay, liquids in shower were empty (guessing the hotel went back to small bottles-those were available), sheets were the blankets, no outside view (hotel is having the windows redone & they were all covered)(would have been a good thing to know before booking with the hotel), hotel is pet friendly (we didn't take pets) but found poo outside our door, bar staff weren't very attentive & displaying frustration, cold entrances (recommend indoor heaters), front desk was closed during checkout & kiosks weren't working. Definitely my least favorite hotel stay. Best part were the restaurants & welcoming staff.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Sandra

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 26 日)
We appreciate your positive feedback, Sandra. Thank you for choosing Lady Luck Casino Black Hawk.

2/10 (非常に不満)

Terin

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Only one elevator works and our window is taped shut by construction work our tv won’t turn on. Not worth the money at all we should have spent the extra money and stayed somewhere else. Never again
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 25 日)
We apologize for the inconvenience you experienced during your stay. Please contact us at (303) 998-7777 so we can address your concerns and make it right. Thank you for your feedback.

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to the entire town.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Pam

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Tina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love it!
2024 年 4 月に 1 泊滞在

4/10 (不満)

alfred、Thornton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Made a reservation at Lady Luck and was told no rooms available and they got me room next door at horseshoe for more money and smaller room. Same owners different hotels. A lot of walking.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Hannah

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
We got moved to the Horseshoe hotel which was fine, only complaint was that the AC didn't work so it was pretty toasty. Staff was very nice and room was clean.
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 19 日)
We apologize for the inconvenience with the AC in your room at the Horseshoe hotel. We will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for your feedback.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very great will stay again
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 19 日)
We appreciate your positive feedback, David! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 (普通)

Shannon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It was fine until we carried all our luggage in to check in and then find out our room wasn’t ready….. had to carry everything back to the car and wait an hour before we could get Into our room. Otherwise the gentleman at the front desk was great.
2024 年 4 月に 1 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 15 日)
We apologize for the inconvenience you experienced during check-in. We will address this issue with our team to ensure a smoother process for our guests in the future. Thank you for your feedback.

10/10 (非常に良い)

Maritza

2024 年 4 月に 1 泊滞在

4/10 (不満)

Alberta

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Only one eating area (tacos). Had to walk to Horse shoe casino for other eating areas which was difficult for me due to back problems. No TV available due to weather issues. Unable to get a refund or discount because I went through Expedia for reservation. Restrooms not accessible between Lady Luck and Horseshoe casino.
2024 年 4 月に 2 泊滞在

4/10 (不満)

melonie

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
They were doing construction in the hallway. Woke us up at 8 am. Running on 3 hours sleep today...🤔
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Shelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value for the price
2024 年 4 月に 1 泊滞在

4/10 (不満)

Annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I tried 3 times to verify with hotel desk that we needed a roll away bed. Everytime my call was ended before answering my request. ✔️ Wouldn't give us one therefore forcing us to get an extra room and separating our group. Early hours...heavy construction on scaffolding immediately outside our window (RM 1216) started and never let up. No manager on site till 2 pm available for me to communicate with. I really feel that I should get compensated for this experience. Would have extra blanket and very odd bathrm doors Help...
2024 年 4 月に 1 泊滞在

4/10 (不満)

Paul

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

4/10 (不満)

Candy

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a room at LADY LUCK which is UNDER CONSTRUCTION & has their all their windows painted over with PAINT and LOCKED SHUT!!! It was totally claustrophobic!!! Possibly a safety issue if there was a fire??? We had hoped to enjoy the mountains!!! They refused to refund the room fee, but offered to transfer us to their Horseshoe Casino which they own as well. Our room there was beautiful, but the French doors to the outside did not lock! I wouldn’t have felt safe staying there at all, if I was alone! When opening the shower door, the door hits the shower faucet head! Tough to enter & exit without ripping it off the wall! They charged us a resort fee; but they have no pool, no hot tub, no weight room, nothing??? I asked about it at the desk & was told, “we have nothing for this fee!…? POOR CONDITION!!!
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Ronald

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
The staff were rude and could care less about the guests. The AC did not work in the room. We were told there was nothing they could do about it. The entire hotel was on heat due to the weather. Won’t be staying here again.
2024 年 4 月に 2 泊滞在
Tara Aragonからの返信 (投稿日 : 2024 年 4 月 10 日)
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We strive to provide exceptional guest service to every visitor, and we will address this with our team to ensure we better serve our guests. Thank you for bringing this to our attention.