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ザ グリーン マン ブティック ホテルの口コミ

3 out of 5
ザ グリーン マン ブティック ホテル
The Street, Bishop's Stortford, England

口コミ

6.8
評価 10 - 163 件の口コミ中 41 件が非常に良い" "
評価 8 - 163 件の口コミ中 47 件が良い" "
評価 6 - 163 件の口コミ中 30 件が普通" "
評価 4 - 163 件の口コミ中 17 件が不満" "
評価 2 - 163 件の口コミ中 28 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

6.4/10

設備とサービス

7.6/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Gabriella

2024 年 5 月に 1 泊滞在

8/10 (良い)

susie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super friendly staff, cosy room with pub that serves food and really close to stansted airport
2024 年 5 月に 1 泊滞在

4/10 (不満)

Lynette

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed and bedroom was nice, however there was no hot water in the bathroom, the shower was cold and the sink no hot water. The TV didn’t work, the remote control was missing a battery, managed to turn it on but it was stuck on 1 channel! There were 2 nice big bath towels but no hand towel in the bathroom. I phoned the reception downstairs, no answer, phoned the mobile/WhatsApp number and messaged no answer and no reply to my message. Very disappointed.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Ryan

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Warm and clean
2024 年 3 月に 1 泊滞在

8/10 (良い)

Clive

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely decor and very comfortable bed. Radiators were not on during our stay and bathroom was cold. Excellent location for visiting Stansted Airport which was only two miles away.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Andrew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fawlty Towers
We got there at about 6pm to find there was a problem and the room had no water. We were offered a cancellation option but had nowhere to go and a flight early next morning. We were offered to shower in the house next door in morning where the manager lived but didn’t feel comfortable with this. We were given one 500ml bottle of water for 2 of us. Upon request we were given a 5litre bottle of tap water. They told us the cistern was full so we had one flush available so couldn’t flush the loo until next morning. No heating except a small electric radiator that wasn’t working as the sockets were duff. We tried 3 sets of sockets until we found one that worked, the others were not secured to the wall properly. Put the kettle on to ding we had been given just 2 tea bag between us. We were told there would be hand sanitiser in the bathroom (there wasn’t). We sat down to share a cuppa and watch tv to find there were no batteries in the tv remote and no working buttons to use on the set. In the morning we boiled a kettle, poured it in the sink to have a wash but the plug didn’t fit and we just watched it all drain away in seconds. Oh, and when we entered the building the door lock handle broke off so it was insecure all night. - on the plus side it has free parking and is about 10 mins from the airport. I’ve had no reply to the direct feedback I gave them, can’t say I’d rush to stay there again but maybe we were just unlucky.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Charles

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fridge
Arrived place is freezing only 2 fan heaters didnt stay moved to another hotel
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Katherine

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Shocking Surprise…!!
We arrived at the hotel very Delayed ( by multiple public transport strikes or no show twice of scheduled train & bus..) wet, cold, tied & not in a happy place,4 hour journey from London We just wanted to check-in,warm up,eat &go to bed.. our flight is 6.30am the next day. We gave our name & was told they had no room for us…!! Did you not get an email..?? Understandably we were very confused until we were explained they had no hot water or eventually came out no water. Yes sometimes things do go wrong & out of your control. But to arrive knowing nothing, no communication, no phone call, no we have organised alternative accommodation, we will arrange a taxi & here is a voucher to return or something we are very sorry for the inconvenience. The owners were away..! No manger on duty but a poor receptionist only 3 weeks into her job dealing with this situation with little or know experience on what the procedures are.! So what are you or you going to do..I asked..? It was evident she didn’t know what to do. So immediately went onto my app & in 2 minutes had arranged new accommodation. Uber was ordered, a drink was offered by the receptionist , so we waited for the transport to arrive. Over an hour half later we got into the Uber & arrived at our new hotel which was 7 minutes away. Only then to be asked for £35 & not the £10.55 as originally booked for. Is our day going to get better..? I tried the Hotels.com app for help, no emergency support, pls now contact me
2024 年 2 月に 1 泊滞在

6/10 (普通)

Abigail

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

KC

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful room
I was blown away by the absolute beautiful room. It was clean and comfortable and very chic. Very helpful. Owner went above and beyond ordering my taxes and making sure that I was comfortable. I would definitely recommend
2023 年 12 月に 1 泊滞在

4/10 (不満)

Joshua

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty
Unfortunately the cleanliness was diabolical There was poo in the toilet, spiders/flies everywhere, the bed had crumbs and fluff in it, one walk on the floor bare foot and my feet was black. Won’t be staying again. Cute room with potential but failed.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Vanessa

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Angeline

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was dirty very cold and almost scary. We walked in to the place and ended up leaving for the holiday inn. There were stains everywhere and no staff to be found. Do not stay here If you want service or to feel safe.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Charlotte

良かった点 : 清潔度
気になった点 : 客室の快適度
Vi ankom sent aften og havde svært ved at komme ind, både på grund af sparsom belysning i gyden og at vi havde svært ved at få dørlåsen til at acceptere den oplyste kode. Sengene er korte og vi måtte ligge med fødderne ud mellem tremmerne i sengen. Toilettet løb, hvilket resulterede i at en pumpe startede på toilettet flere gange i løbet af natten. Værelserne er hyggelige og det er sikkert et fint sted for mennesker under 175 cm som sover tungt.
2023 年 10 月に 1 泊滞在

4/10 (不満)

Tilde

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

John

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

meera

気になった点 : 清潔度

2/10 (非常に不満)

SHAUN

2023 年 8 月に 1 泊滞在

4/10 (不満)

Paul

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
Room not available until two hours after check in. Black mold in bathroom. Too hot, no fan provided. Choice between loud road noise and being cool with shutters and secondary double glazing open or closing them for a quiet room and sweating all the time. Everything creaks. One side of bed was broken and uncomfortable. Glad to leave.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient for business travel, clean and all the room amenities I needed for one night.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Stephen

良かった点 : 施設のコンディションと設備、客室の快適度
Don't trust the photo, this isn't a pub.
If you were hoping for a stay in a quintessential English village pub, this isn't it. It is now Thai KoKo restaurant, no longer looks like the picture on the website and is in a hamlet with no amenities. Furthermore, whilst there is a limited bus service and the village of Takeley is within walking distance, the main road has many construction vehicles running down it on weekdays and the pavement is narrow & somewhat overgrown. My biggest issue was whilst check-in was supposed to be anytime from 3pm, I didn't receive my door access code & room number until 6:15. Even operating the key press, to get my room key was farcical since the lights turned off in seconds & I had to walk back down the corridor until motion sensor reactivated. I liked the room & bed was comfy but bathroom had areas of mildew, whilst understandable given 17 century vintage but would benefit from a damp proof coating. I liked the wooden shutters over the windows, they blocked the light superbly and construction traffic ceased when it got dark. The Thai restaurant was my idea of heaven. Warm, welcoming and busy. A big thank you to Dave for cooking amazing food and being such an amazing host.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Michael

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Boutique hotel close to the airport Would stay again
2023 年 5 月に 1 泊滞在

8/10 (良い)

Ian

家族旅行
良かった点 : 清潔度、客室の快適度
Not a boutique hotel, but pleasant and comfortable
Stayed in a separate self-contained building, which was comfortable and reasonably equipped. This is more of an Airbnb style accommodation - there's no reception or services, it's just a set of independent self-contained lets.
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Khaled

気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在

4/10 (不満)

Huw

The rooms we stayed in was freezing cold with a sofa bed that Jimmy Cranky would struggle to sleep in. The restaurant downstairs was really poor as they took from 1930 hrs until 21.15 to get the starters to us and by 21.45 we gave up and left without a main meal. We were told there was a forty minute wait at 1930!!!
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Joaab

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous
100% on point, can’t fault at all !
2023 年 3 月に 1 泊滞在

2/10 (非常に不満)

Albert

出張
気になった点 : 清潔度、スタッフとサービス
Dirty - the bed had lots of bits in it and the bathroom lots of hairs and dirt Cold - there was snow outside and the heating wasn’t working. Noisy - no sound insulation and right next to a main road. Also people fighting, arguing, shouting and slamming doors until 2am. Someone tried to get in my room. It was a very uncomfortable stay, would not recommend and wish I’d paid more money for a better stay else where
2023 年 3 月に 1 泊滞在

8/10 (良い)

steven

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean,parking good and easy access.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Richard

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Steve

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean character property with nicely decorated rooms. Very close to Stanstead airport. Just a shame the Thai restaurant was shut at short notice the night I was there as I was looking forward to a meal there. Would definitely stay there again. Excellent value for money as well.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Harley

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Christopher

2023 年 1 月に 1 泊滞在

6/10 (普通)

Christopher

気になった点 : 清潔度、スタッフとサービス、客室の快適度
Beautiful old home but lacking service
I booked a second day after checking out from this hotel due to flight cancellation but when attempting to contact hotel no one returned my call or my text me until after check in time when my call was finally answered. Dawn informed me they gave me the same room since I had just checked out and the cleaner was told to refresh my room but nothing has been refreshed. Towels were still on the floor in the bathroom and bed had not been made. The only thing that had been done was that they turned off the heat so it was freezing when we returned. I texted that nothing had been refreshed and we required new towels but never received a response nor new towels which was super disappointing. Also we attempted to use the cups for water but they were super soapy which was a little concerning.
2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

amanj

2023 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
Cleanliness
Good one night stay near Stanstead Airport. Room did smell of smoke. Wiped down surfaces and bathroom floor, wipes were black from floor, brown on services.
2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Robert

2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Matthew

2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Federica

2022 年 11 月に 1 泊滞在

2/10 (非常に不満)

Robert

家族旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
Seriously bad beds in need of replacement
Location relative to Stansted airport is great. The room itself is reasonably decorated, however, the beds are so worn and uncomfortable they are not fit for purpose. We also ordered an extra bed for our 9 year old which wasn’t there when we arrived and we had to wait 1.5hrs for someone to turn up with a mattress for the floor which was even worse than the main beds. When my wife washed her hair at 0400 she was not amused to find that the hairdryer had a European plug on it and didn’t work when plugged into the shaver point (which was 2 pin). All in all, a very uncomfortable stay which did not warrant the benefit of the extra hr in bed we achieved by staying locally rather than driving from home.
2022 年 10 月に 1 泊滞在

2/10 (非常に不満)

Julia

2022 年 10 月に 1 泊滞在

2/10 (非常に不満)

Steinar

気になった点 : スタッフとサービス
2022 年 10 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
Not Boutique.
Took 20 mins to get into self check-in. Outside stairs to entrance, took two trips with luggage. Two hands needed to open door with code. Another code to open room in dimly lit hallway. Light kept going off and hard to see code. No mention of key in box behind code. Had to get neighbour out in shorts to help me. Shower leaks over tiny bathroom with small hand wash basin. Signed Koko Thai, so passed on bus. No buses to airport on Sundays. Cost £27 for taxi. No human contact.
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在

4/10 (不満)

Rickilyn、Tucson

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
This stay was not what was advertised on Expedia. We booked a room in the Green Man boutique hotel and instead were directed 15 minutes away from the hotel to a random guest house on someone’s property. We took a $50 taxi to the Green Man hotel only to be told we had to take another $20 taxi to the guest house, which was in a totally different location.No wifi as advertised which sucked. We had to walk to the Stags Head pub down the road to get wifi for a few hours. The shower didn’t drain properly. The scenery in the surrounding English countryside was beautiful, but once again this was not what or where we had originally booked.
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The studio family room is a trick.
Please pay attention that the Studio is not part of the Green Man Boutique Hotel. It is not decorated and presented like the rest of the feature rooms in the Green Man pub, it is not even in the same town. It is not the same property as the main listing in the hotel advert You will be directed to travel to a village the other side of Bishop Stortford, to a sort of converted shed in the driveway of what looks like the owner's house. It is similar to staying in a static caravan. The decking is wonky, the beds are absolutely the cheapest possible available to buy, there were no towels out, it is crammed for space to get 6 beds in which means the aren't a bedroom and sitting room like the description. The lights buzz and flicker worryingly. There are two TVs, they are mounted high on the wall and tiny, maybe 19". There is no breakfast available, there is nothing in the village at all except an Indian restaurant. If you want to stay for the airport and just intend to show up, sleep make tea, then leave, and comfort isn't an issue then this would be fine. Very basic.
2022 年 5 月に 1 泊滞在

8/10 (良い)

Roger

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small, but ticks the box
Good solution for an overnight stay for Stansted. Close, easy to find, clean & character comfortable rooms. Small but perfectly formed. Host Dawn was really responsive and helpful. Restaurant is not open, but an alternative is available 5mins down the road and or via an Uber several other options are close by.
2022 年 4 月に 1 泊滞在

2/10 (非常に不満)

Anders

2022 年 4 月に 1 泊滞在