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リー マーストン ホテルの口コミ

4 out of 5
リー マーストン ホテル
Haunch Lane, Lea Marston, Sutton Coldfield, England

口コミ

8.0

とても良い

評価 10 - 978 件の口コミ中 366 件が非常に良い" "
評価 8 - 978 件の口コミ中 329 件が良い" "
評価 6 - 978 件の口コミ中 170 件が普通" "
評価 4 - 978 件の口コミ中 77 件が不満" "
評価 2 - 978 件の口コミ中 36 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

7.4/10

設備とサービス

7.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Hansa

気になった点 : 清潔度、施設のコンディションと設備
The spa treatment are excellent. The rooms and room service terrible. I needed my room to be cleaned asked twice and still no one came. this is meant to be 4 star hotel but i would say rooms are like a two star rating, rooms are very outdated and the bathroom were not great either.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Rhys

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location good bar
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Rhys,Thank you for your review.We are pleased you were happy with our location and managed to spend time in the bar.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Anna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely location and friendly staff.
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Anna,Thank you so much for your fantastic review.We are pleased you were happy with the location and found the team to be friendly.We look forward to welcoming you back in the future.Kind regards

4/10 (不満)

Rob

出張
気になった点 : 清潔度、施設のコンディションと設備
This is only a 4 star hotel because it has a spa/pool. Without that the rooms are dreadful. Poorly maintained, smelly, dated and noisy pipes even if you turn the radiator off. Not worth the £126 for one night, maybe half of that.
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Rob,Thank you for your review.Please be assured we take all feedback on board and use this to improve our guest experience.We do hope to have the opportunity to welcome you back in the future.Kind regards

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Andrea,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Awais

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this place!! first time in the area and it was lovely. The facilities were amazing and comfy homey feeling as you enter the building.
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Awais,Thank you so much for your lovely review.We are so happy you had such a good stay, and can't wait to welcome you back soon.Kind regards

8/10 (良い)

RICHARD

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location and benefits from the pool and spa.
2024 年 4 月に 4 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Richard,Thank you for your review.We are pleased the location was good for you and you enjoyed the facilities.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Satpal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service,, friendly staff really appreciate your service
2024 年 4 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Satpal,Thank you so much for your fantastic review.We are so happy you had a great stay and look forward to welcoming you back in the future.Kind regards

2/10 (非常に不満)

Simey

2024 年 3 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Simey,Thank you for your review.We hope to welcome you back in the future to to turn your 1 into a 5.Kind regards

10/10 (非常に良い)

Rajiv、Woodford Green

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet area of midlands. Away fro busy places
2024 年 1 月に 3 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Rajiv,We are so happy you enjoyed your stay with is and can't wait to welcome you back soon.Kind regards

10/10 (非常に良い)

Thomas、Teddington

2024 年 3 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Thomas,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 (良い)

Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value, but out of the way.
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Timothy,Thank you for your review.We are pleased you found us to be good value.I'm sorry our location wasn't more convenient for your needs.We look forward to welcoming you back in the future.Kind regards

6/10 (普通)

Dave

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Staff were very welcoming and helpful. Cleanliness was below standard in the shower and had to ask for towels. Cleanliness in the pub restaurant also not great.
2024 年 3 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Dave,Thank you for taking the time to leave a review.We are pleased you found the team to be welcoming and helpful, that is great to hear.I am sorry you had some issues with cleanliness. I have spoken to both departments involved to ensure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

6/10 (普通)

Lily

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Lily,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

10/10 (非常に良い)

Josh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wife had a spa day whilst I went to watch the villa. They upgraded us from an executive double to a deluxe suit when my wife checked in and it was lovely! Room was spacious, clean and had everything you would need. The staff were friendly. We are at a local pub, which was nice. Local area is a bit remote, have to travel a few miles in either direction for a shop or food, but apart that’s no problem if you’re driving. Will definitely stay again if we are in the area.
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Josh,Thank you for taking the time to leave a review.We are pleased you enjoyed the upgrade.What lovely comments regarding the team -thank youWe can't wait to welcome you back soon.Kind regards

6/10 (普通)

Sandra

家族旅行
良かった点 : 清潔度
Lea Marston Hotel
Nice hotel, disappointed with 1. children only allowed to use pool at certain times 2. pub area tired decor, service slow at times, closing at 11pm is a little early at weekends. 3. no room service after 9pm 4. housekeeping sign for room to be cleaned was placed on door, room not touched
2024 年 2 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Sandra,Thank you for your review.We do have set children's times in the pool which are 9-11am and 4-6pm. This is to enable all guests to be able to use the pool.We are currently implementing a room service menu which will be available after 9pm.Please be assured we take all guest feedback on board and use this to improve our guest journey.Kind regards

8/10 (良い)

Martin

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Martin,Thank you for your review.We look forward to welcoming you back soon to turn the 8 into a 10.Kind regards

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for your review.We look forward to welcoming you back to turn the 4 into a 10.Kind regards

6/10 (普通)

Wendy

2024 年 2 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Wendy,Thank you for taking the time to leave a review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

2/10 (非常に不満)

Paul

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Paul,Thank you for taking the time to leave a review.I am sorry you felt your stay was only worth a 2.We hope to have the opportunity to welcome you back in the future to turn this into a 10.Kind regards

6/10 (普通)

Jack

出張
良かった点 : 清潔度
No hot water.
Great staff very friendly and helpful. Just No hot water.
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Jack,Thank you for your review.We are pleased you found the team to be friendly and helpful.I am so sorry that you had no hot water. We did have an issue with the boiler which we are pleased to say has now been resolved.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Emmanuel A

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent facilities
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Emmanuel,Thank you so much for your 5* review.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Kay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Average
The room was comfortable, the shower was fantastic great pressure. Room a little tired, outlook into central courtyard was dreary, all concrete and a couple dirty looking ponds. Curtain in the room was torn. Bed were comfortable and clean. Pool was great our son enjoyed it once we were allowed to use as children can’t swim untill 4pm
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Kay,Thank you for taking the time to leave a review following your recent stay with us.We are pleased you found the room to be comfortable.We are in the process of making the courtyard look more appealing.We look forward to welcoming you back in the future.Kind regards

10/10 (非常に良い)

Leanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Couples stay away
Wonderful, bed not the most comfortable but pillows lovely. Food and drink were beautiful. Pool area felt clicky Gym ace Dog very comfortable too
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Leanne,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 (普通)

Daniel

気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Daniel,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

6/10 (普通)

Shaun

出張
良かった点 : スタッフとサービス
Above average but more to do
No food after 9 frustrating as didn’t arrive until later . Staff all very helpful the windows poor lots of noise I appreciate closeness to motorway. That said I’ve stayed in a hotel near the runway at Heathrow and couldn’t hear the planes so it can be done.
2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Shaun,Thank you for taking the time to leave a review.I would like to thank you for your feedback.This will be passed onto the relevant departments to review.We hope to be able to welcome you back in the future.Kind regards

2/10 (非常に不満)

Carl

2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Carl,Thank you for your review.We hope to welcome you back in the future to turn the 2* into a 10*.Kind regards

2/10 (非常に不満)

Ian

2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Ian,Thank you for your review.We look forward to welcoming you soon to turn the 2* into a 10*.Kind regards

8/10 (良い)

Robert

2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Robert,Thank you for your review.We look forward to welcoming you back to turn your 8 into a 10.Kind regards

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Adrian,Thank you so much for your review. We are pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Paige

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Paige,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 (普通)

Sukvinder

良かった点 : スタッフとサービス
I little tired in the standard double.
2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Sukvinder,Thank you for your review.I am sorry you found the room to be tired.We hope to welcome you back in the future.Kind regards

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overpriced , over coocked breakfast
2024 年 1 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Paul,Thank you for your review.I am sorry you were unhappy with breakfast and thought the food was overpriced. I have passed your feedback onto our Head Chef.We look forward to welcoming you back soon

6/10 (普通)

Ana

2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Ana,Thank you for your review.We look forward to welcoming you back in the future to turn this into a 5*Kind regards

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight stay
From Arriving to leaving the staff were exceptional. Front of house staff were really helpfull especially trying and succeeding in finding me a screwdriver because my car key fob was not working. My Room was spacious and very clean no complaints. Dinner was served in one of the restaurants which was quiet busy. But did not wait any extra for service. Breakfast was buffett style but great choice. The fitness suite was good also. Overall no faults.
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Andrew,Thank you for your fantastic review.We are so pleased you had such a good stay.Thank you for your kind words regarding the team, that is great to hear.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Janos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, good food.
2023 年 12 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Janos,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

PAUL

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
no mobile phone signal had to go out of the room to get service
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Paul,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a good location
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear James,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 (非常に良い)

Naveed

2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Naveed,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

6/10 (普通)

Steven

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Steven,Thank you for your review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Maria,Thank you so much for your review.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

2/10 (非常に不満)

Sameeullah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Sameeullah,Thank you for your review.I am sorry that you only felt your stay only deserved a 2.We really hope you will return in the future and give us the opportunity to turn this into a 10.Kind regards

8/10 (良い)

Sally

2023 年 12 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Sally,Thank you for your review.We look forward to welcoming you back soon.Kind regards

8/10 (良い)

Sonya

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We’ve stayed here a few times now. Didn’t do a great job of cleaning our room & there was a couple of small issues. Needs updating/modernising.
2023 年 11 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Sonya,Thank you for your review.I am sorry your room was not up to our normal standard.I will pass this onto our Housekeeping Manager to look into further.We look forward to welcoming you back in the future.Kind regards

8/10 (良い)

Lorraine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
my stay was lovely, the only complaint I have is at breakfast on both days - the plates were dirty, I had to move several plates before finidng an acceptable plate. On day 1 I had to wipe dirt off.
2023 年 11 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Lorraine,Thank you for taking the time to leave a review.We are pleased you enjoyed your stay.I would like to apologise for the breakfast plates being dirty, I have passed this feedback onto our Food and Beverage Manager to make sure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

8/10 (良い)

Rajpal

良かった点 : 清潔度、スタッフとサービス
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Rajpal,Thank you for taking the time to leave a review following your recent stay with us.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 (良い)

Mike

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay, staff v friendly for a 'big' hotel. Bit pricey though - nearly £200/night....
2023 年 11 月に 3 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Mike,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 (良い)

simon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stay here quite often and it’s generally always good. The food at the hotel is poor though , the menu never changes and quality is not so good , it’s always feels like it’s microwave food
2023 年 11 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Simon,Thank you for your review.I am sorry that you are not happy with the food.I would like to reassure you that we do not microwave any food on the premises, it is all cooked to order.We are changing our menu in the New Year so we will have new dishes for you to try.If there is something you would like the chefs to prepare for you as you stay with us a lot, the chefs will be more than happy to discuss different options with you.Please mention it on your next visit and we can look at this for you.Kind regards

10/10 (非常に良い)

Penelope

2023 年 11 月に 2 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Penelope,Thank you so much for your review. We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 (普通)

宿泊されたお客様

2023 年 11 月に 1 泊滞在
Shona - Operations Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Guest,Thank you for your review.We look forward to welcoming you back in the future ti turn your 6 into a 10.Kind regards