Dear Julie,Thank you for your feedback. We appreciate your comments and apologise for any inconvenience caused by the lift not working and no room service.Best regards,
10/10 (非常に良い)
Khadija
家族旅行
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The women at the receptionist was amazing and friendly. Defo recommend
Khadija
2024 年 1 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Khadija,Thank you for leaving an excellent score! We are happy to hear our receptionist was friendly and accommodating. We hope to see you again. Safe travels!Best regards
8/10 (良い)
Sue
カップルで旅行
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really liked this hotel, the only thing is that there wasn’t any hand towels in the bathroom.
Sue
2024 年 3 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Sue,Thank you for leaving your feedback. We hope to see you again very soon!Best regards
4/10 (不満)
lee
出張
2024 年 2 月 7 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not worth money
Noisy rooms from other rooms to fan in bathroom that won’t turn off
Food cheap but barely hot
Lift broken
lee
2024 年 2 月に 2 泊滞在
Campanile Teamからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Lee,Thank you for your feedback. We appreciate all of your comments as it helps us to improve our services. Kind regards
10/10 (非常に良い)
Charlene
2024 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charlene
2024 年 2 月に 1 泊滞在
samからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear guest,Thank you so much for thus super 10 on 10 review.Regards
10/10 (非常に良い)
Cathy
2024 年 2 月 2 日
Cathy
2024 年 2 月に 1 泊滞在
Samからの返信 (投稿日 : 2024 年 2 月 7 日)
Dearest Guest,Can i say a huge thank you for taking the time and leaving us this 5 star review.Regards
10/10 (非常に良い)
Christopher
2024 年 2 月 1 日
Christopher
2024 年 1 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Christopher,Thank you for taking time to leave your wonderful score! We appreciate your support and look forward to accommodating you again.Kind regards
10/10 (非常に良い)
John
出張
2024 年 1 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel, I will return.
Good clean Hotel ,with on-site free parking. looking to come back to Birmingham in March,
John
2024 年 1 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear John Thank you ever soo much for this amazing review.We look forward to welcoming you back in March.Kind regards
8/10 (良い)
Nimrah
2024 年 1 月 17 日
Nimrah
2024 年 1 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Nimrah Thank you ever so much for sharing this great rating.We cannot wait to have you back.Kind regards
10/10 (非常に良い)
Goyas
2024 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Goyas
2024 年 1 月に 1 泊滞在
Maria からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear GoyasThank you for leaving us a 10/10 rating.We look forward to welcoming you again soon.Kind regards
10/10 (非常に良い)
Aksar
2024 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay and location
Reception very clean and homely atmosphere.
Hopefully they can fix satellite tv to show other channels rather than sky news .
Overall room cleanness was spot on and I certainly will be revisiting and staying here.
Recommended 10/10
Well done all .
Aksar
2024 年 1 月に 1 泊滞在
Maria からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear AksarYour comments about your stay are greatly appreciated.We hope to have the pleasure of welcoming you again soon.Kind regards
10/10 (非常に良い)
宿泊されたお客様
2023 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely enjoyed my stay. Really appreciated Sam’s hospitality.
宿泊されたお客様
2023 年 12 月に 1 泊滞在
SAMからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear guest,I am so pleased to hear that I was able to make a difference to your stay and thank you for appreciating the hard work that all the staff put in around te clock to ensure customers top satisfaction.RegardsSam
6/10 (普通)
C M
家族旅行
2023 年 12 月 22 日
Not impressed
Hotel was clean. Staff were nice. Food lovely. The room was too cold it was set at 18.5 degrees which at night wasn’t warm enough and there were no extra blankets in room. We asked for blankets but reception couldn’t get into the room where they were. Neither of us slept well as cold. Next day I asked again and we were given 1 extra duvet.
Our last night there were no parking spaces which is not right. I asked reception and was told to park next door in a nursery car park. It didn’t feel safe as no Cctv. That is not right when within the price is states free parking On Site. The younger man on reception that night was helpful the other one couldn’t have cared less. Won’t be recommending this hotel unfortunately.
C M
2023 年 12 月に 2 泊滞在
samからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear guest,Am very sorry to hear that your recent stay with us was not as comfortable as we would have hoped for.I can assure you this is not the standard of our usual service provided. If you would like to contact us on our reception email we would like to make it up to you.RegardsSam
4/10 (不満)
宿泊されたお客様
家族旅行
2023 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and basic but very thin wall.
There was a very noisy group staying on the same floor so it was quite unpleasant.
The room was too warm even though the heating was off.
宿泊されたお客様
2023 年 12 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate you and care about your concerns, as they help us identify areas where we can improve.
8/10 (良い)
John
2023 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The refurb of the restaurant lobby is great and the staff are as helpful as ever, especially Alicia on reception.
John
2023 年 12 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about our hotel, please feel more than welcome to visit us again.Best regards.
10/10 (非常に良い)
Avinash
2023 年 11 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Avinash
2023 年 10 月に 1 泊滞在
Samからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear AvinashThank you for taking the time and leaving us this fantastic 5 star review.RegardsSam
8/10 (良い)
Martin
出張
2023 年 11 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only real issue was parking in the car park. There were many Autoglass vans parked in the car park even though their depot was "over the road" . Good, convenient hotel, friendly staff, will use again when I am in the area.
Martin
2023 年 11 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
10/10 (非常に良い)
Parth
出張
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean hotel. Good value.
Parth
2023 年 11 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
8/10 (良い)
Susan
家族旅行
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice to be away from town center but still within walkable distance. It's right along the canal line, which is very walkable.
The beds and pillows were hard and uncomfortable.
The staff was so helpful!
Susan
2023 年 11 月に 5 泊滞在
Fabio からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
2/10 (非常に不満)
宿泊されたお客様
出張
2023 年 11 月 2 日
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shouldn't take over an hour to check in
The hotel had no reservation for me - it took me over 1 hour to check in - I had to message and call you to get it sorted - not good enough. Ypu told me it was the hotels issue - they told me they often get reservations in the wrong names.
Sam (reception) was very helpful and ended up speaking to your team to help.
In morning found a bed bug on my covers - reported this to reception on way out - came back and they had checked the room and advised none others found - I ended up leaving and not spending the second night.
宿泊されたお客様
2023 年 10 月に 2 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We are also genuinely sorry to hear about the reported bed bug incident. Please know that we take matters of hygiene very seriously, and our team has promptly investigated the matter.Your feedback is valuable to us, and we will use it as an opportunity to improve our services. If there is anything more you would like to share or discuss regarding your stay, please feel free to reach out to our customer service team directly.Kind regards,
2/10 (非常に不満)
Shera
2023 年 10 月 28 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Shera
2023 年 10 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Shera,Thank you for taking time to provide us with your feedback. We are genuinely sorry to learn about the less than satisfactory experience you had during your recent stay. Please accept our sincere apologies for any inconvenience caused. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.Best regards
4/10 (不満)
Arif
出張
2023 年 10 月 27 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Air coming through the windows the duvet was not thick enough I felt cold from the moment I switched the heater off and the air coming through the windows did not help
Arif
2023 年 10 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Arif,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments about the temperature in the room are duly noted, and we will work on addressing the issue to ensure the comfort of our guests. We hope to have the opportunity to provide you with a more comfortable experience during your next visit.Best regards,
10/10 (非常に良い)
Arif
出張
2023 年 10 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always a warm welcome nice clean rooms and straight forward stay good location
Arif
2023 年 10 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Arif,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our warm hospitality, clean rooms, and convenient location. Our team strives to provide a seamless and straightforward experience for all our guests. We can't wait to welcome you back for another enjoyable stay.Best regards,
10/10 (非常に良い)
Paul
出張
2023 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent services 👌
Paul
2023 年 10 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Paul,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent services during your stay. Our team works tirelessly to ensure that every guest has a memorable and comfortable experience. We look forward to welcoming you back for another exceptional stay.Warm regards,
10/10 (非常に良い)
James
2023 年 10 月 1 日
James
2023 年 9 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear James,Thank you for taking time to leave your excellent score!We appreciate the feedback and your support. If you plan to visit the area again, we hope to have the opportunity to provide you with another good experience.
10/10 (非常に良い)
Mr. David
グループ旅行
2023 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight stay
Mr. David
2023 年 9 月に 1 泊滞在
Mariaからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear David,Thank you ever so much for leaving such an amazing review for us.It was a pleasure having you as our guest. We hope to welcome back soon.Kind regards
8/10 (良い)
Safa
2023 年 8 月 31 日
良かった点 : 清潔度、スタッフとサービス
Safa
2023 年 8 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Safa,Thank you for leaving your score! We would love to see you again very soon.Kind regards,
10/10 (非常に良い)
RAJPREET
グループ旅行
2023 年 8 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are clean and comfortable. But no toiletries provided like toothpaste.
RAJPREET
2023 年 8 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
6/10 (普通)
Arun
2023 年 8 月 29 日
Arun
2023 年 8 月に 2 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Arun,Thank you for taking time to leave your score! We hope you'll give us another chance to accommodate you.Kind regards,
8/10 (良い)
Peter
出張
2023 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proper hotel net good food and beer etc
We will come back it’s a good place to stay
Peter
2023 年 8 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Peter,Thank you for taking time to leave your lovely feedback! We look forward to seeing you again.Best regards,
8/10 (良い)
Glenn、Rushden
出張
2023 年 8 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the Aston Expressway but the double glazing didn't reduce the noise.
Glenn
2023 年 8 月に 1 泊滞在
Fabio からの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
8/10 (良い)
CRAIG
2023 年 8 月 18 日
CRAIG
2023 年 8 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Craig,Thank you for taking time to leave your excellent score! We do appreciate your feedback and hope you'll visit us again very soon.Kind regards,
10/10 (非常に良い)
D
出張
2023 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great for Business Guests
Clean Modern Comfortable and great WiFi. Free Parking and convenient for city centre - Ideal for business travellers.
D
2023 年 7 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Guest,Thank you so much for your lovely feedback! We cannot wait to see you again when your travels brings you back to Birmingham.Best regards,
10/10 (非常に良い)
Simon
出張
2023 年 7 月 27 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Simon
2023 年 7 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Simon,Thnak you for taking time to leave your fantastic score for us! We really appreciate it and we look forward to seeing you again.Best regards from the whole team,
8/10 (良い)
Arif
出張
2023 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good
Arif
2023 年 7 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Arif,Thank you for taking time to leave your score. We look forward to seeing you again when your travel brings you back to Birmingham.Kind regards,
10/10 (非常に良い)
Yemane
家族旅行
2023 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yemane
2023 年 7 月に 2 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Yemane,Thank you for the excellent score! We hope to welcome you back very soon.Best regards,
10/10 (非常に良い)
Nigel
グループ旅行
2023 年 7 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal for an overnight stay
(Relatively) cheap and cheerful. The room was clean, comfortable and perfect for an overnight stay. The location is ideal for the Utilita Arena, which is a pleasant 30 minute stroll away, nearly all of it on the canal towpath.
Nigel
2023 年 7 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
8/10 (良い)
stuart
2023 年 7 月 3 日
stuart
2023 年 7 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
8/10 (良い)
David
グループ旅行
2023 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
David
2023 年 6 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear David,Thank you so much for leaving this score for us, much appreciated. We look forward to welcoming you back in near future.Kind regards
6/10 (普通)
Martin
グループ旅行
2023 年 6 月 18 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Martin
2023 年 6 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Martin,Thank you for taking the time to post your feedback.We hope to welcome you back in the future.Best regards
10/10 (非常に良い)
Avril
2023 年 6 月 18 日
Avril
2023 年 6 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Avril,I greatly appreciate you taking the time and effort to provide us with this great score.Hoping to welcome you back in Campanile soon!Best regards
10/10 (非常に良い)
Beverley
2023 年 6 月 17 日
Beverley
2023 年 6 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
10/10 (非常に良い)
Margaret
2023 年 6 月 16 日
Margaret
2023 年 6 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Margaret,Thank you for the fantastic score!We look forward to welcoming you back soon.Kind Regards
8/10 (良い)
Jonathan
2023 年 6 月 11 日
Jonathan
2023 年 6 月に 1 泊滞在
Isaacからの返信 (投稿日 : 2023 年 6 月 13 日)
Dear guest, Can i start by thanking you for choosing Campanile Birmingham for your stay and above all this super review. Please do choose again as we would love to welcome you back in the future. Regards Isaac
4/10 (不満)
宿泊されたお客様
出張
2023 年 6 月 2 日
気になった点 : 施設のコンディションと設備、客室の快適度
Awful
It smells like your nans house, but the smell is so strong and EVERYWHERE apart from reception it gave me a really bad headache. Bathroom smelt like mould really badly. Beds were squeaky and uncomfortable. Walls are as thin as paper and there was a baby next door who liked to cry and liked to play with noisy toys really early. You can hear everything people say in the corridor too! Overall a really bad stay and I won’t be going back.
宿泊されたお客様
2023 年 5 月に 1 泊滞在
Campanile Teamからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Guest,Thank you for the feedback following your recent stay with us. I was sorry to hear about the issues encountered in your room, I will pass this feedback to the relevant departments. We have certainlytaken your comments on board. Kind regards
6/10 (普通)
Richard
2023 年 5 月 29 日
Richard
2023 年 5 月に 1 泊滞在
Hassanからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear Guest, Thank you ever so much for sharing your kind feedback. I'm delighted to see that you have had a pleasant experience of our hotel. We look forward to welcoming you back soon. Kind regards, Campanile Team
10/10 (非常に良い)
Chloe
カップルで旅行
2023 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and stylish hotel. Lovely breakfast. Safe and secure parking. Bed was a little hard for me but was still great. Shower in the bedroom was good and had a nice view of the canal too.
Chloe
2023 年 5 月に 1 泊滞在
Samからの返信 (投稿日 : 2023 年 5 月 27 日)
Dear guest,Thank you for taking out the time to leave us this super review. We hope you willbe giving us the chance to welcome you at Campanile Birmingham agin soon.Regards
10/10 (非常に良い)
Robert
2023 年 5 月 4 日
Robert
2023 年 5 月に 1 泊滞在
Hassanからの返信 (投稿日 : 2023 年 5 月 7 日)
Dear guest, Thank you so much for the kind review it was a pleasure to have you stay with us, we hope to see you again in the future. Regards Hassan