Thank you for your 5 Star Review which we appreciate and pleased that you enjoyed your stay. I was pleased that the team were able to make your stay so comfortable and you enjoyed your time at the hotel as all information is useful to us and taken seriously. I will ensure that the team are aware as they will be encouraged. We hope that you had the chance to experienced and enjoy our extensive ‘facelift’ of our public open lobby and food and beverage areas. We have now completed phase 2 with our additional bar, events and reception area which will greatly improve our product.

Dear Alexandra,Thank you for your rating. I am pleased to see you enjoyed your stay with us and we look forward to seeing you again when you are next in the area.

Dear Kathryn,Thank you for your rating. I am pleased to see you enjoyed your stay and we look forward to welcoming you back to the hotel in the near future.

Dear Michelle,Thank you for your feedback. I am pleased to see you enjoyed your stay with us and we look forward to the opportunity of welcoming you back to the hotel in the near future.

Dear Michael,Please send your Parking Fine Notification reference number to me and I will request a cancellation. Can you please also confirm that you typed your vehicle registration details into the touch screens located on the front desk as this is required by all drivers.Many Thankstami.mathiu@kewgreenhotels.com

Dear Sarah,Thank you for your rating.We look forward to the opportunity of welcoming you back to the hotel in the near future.

Dear Emma,Thank you for your feedback. I am sorry to hear that your breakfast cards were not collected. This is certainly something I can raise with the night team and the Food & Beverage teams.I do hope we have the opportunity of welcoming you back to the hotel in the future.

Dear Oluwole,Thank you for your rating. I am pleased to see you enjoyed your stay with us, and we look forward to welcoming you back to the hotel in the near future.

Dear Stephen,Thank you for your rating. I am sorry to see your stay with us was less than satisfactory. If you would like to share any additional information with us, please feel free to contact the hotel directly.

Dear Shaun,Thank you for your rating.We look forward to the opportunity of welcoming you back to the hotel in the near future.

Dear Syed,Thank you for your feedback. I am sorry to hear there were some issues with your stay, and that they were not resolved as efficiently as we would have hoped.Your feedback will shared with the hotel management team for review.

Dear Ian,Thank you for your lovely feedback. It will be a pleasure to share this with Fozia.We look forward to welcoming you back to the hotel in the future.

Dear Peter,Thank you for your rating. I am sorry to see you were not fully satisfied with your stay.If you would like to share any additional information, please feel free to contact me via the hotel.

Dear Altaf,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

Dear Christopher,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

Dear Peter,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

Dear Michael,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

Dear patricia,Thank you for your feedback. I am sorry to hear your stay was not as satisfactory as we would have hoped. Your comments have been shared with the Hotel Management team to review and consider for future groups such as this.I do hope we have the opportunity to welcome you back to the hotel in the future..

Dear M,Thank you for your rating. I am sorry to see we did not fully meet your expectations and that your stay was not as enjoyable as we have hoped.I hope we have the pleasure of welcoming you back to the hotel in the future.

Dear John,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

Dear FraneilThank you for your rating. I do hope we have the pleasure f welcoming you back to the hotel in the future.Sincerely,

Dear Chris,Thank you for your rating. I do hope we have the pleasure f welcoming you back to the hotel in the future.Sincerely,

Dear JohnThank you for your rating. We look forward to the pleasure of welcoming you back to the hotel in the near future

Dear Andrew,Thank you for your feedback.We look forward to the opportunity of welcoming you back to the hotel in the near future.

Dear Rose,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Kirsty,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Wing Piu Stanley,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Suk Yee Celes,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Sicily,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Sabeer,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Dawn,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Caroline,Sorry to hear of the disappointment caused by the Jacuzzi being out of order. Unfortunately, this happened unexpectedly and we were not able to contact all guests to advise them of this. I hope you were able to enjoy the rest of the leisure facilities while you were here.I do hope we have the opportunity to welcome you back to the hotel in the future.

Dear Jon,Thank you for your rating. We look forward to the pleasure of welcoming you back to the hotel next time you are in the area.

Thank you for your feedback.I'm glad to see the team looked after you during your stay and we look forward to the pleasure of welcoming you back to the hotel next time you are in the area.

Dear Paul,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

Dear Johnny, Thank you for your feedback. I am so pleased to see you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the near future.

Dear SRIVIDYALAKSHMIThank you for your rating. I am sorry to see you did not fully enjoy your stay. If you would like to share any additional information, please feel free to contact me directly via the hotel.

Dear Kerro, Thank you for your rating. Its great to see you enjoyed your stay with us and we look forward to seeing you again next time you are in the area.

Dear Christopher,Thank you for your feedback. I am sorry to see that you feel the level of service was not satisfactory.Our pool was taken out of service on Friday evening due to a technical fault that could not be resolved over the weekend. I am sorry if this impacted your stay. The pool is in fact now back in operation.The Reception desk is manned 24hrs a day, so I apologise if you were not able to reach a member of the team to report the noise issue to.While we did have a festive party at the hotel on the night of your stay, I can confirm that the attendees did not stay at the hotel and while we would like to think that guests would have consideration for others around them unfortunately this is not always the case.Thank you for bringing your concerns to our attention.

Dear Zulfigar,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

Dear Bryan,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

Dear Vitarosa,Thank you for your feedback. We look forward to the pleasure of welcoming you back to the hotel in the near future.Sincerely,

Dear Bryan,Thank you for your feedback. All our rooms have recently undergone a refurbishment so I'm a little disappointed to hear you feel the room was tired.I hope we have the opportunity to welcome you back to the hotel in the future.

Dear Elias,Thank you for your feedback. I am pleased to see you enjoyed your stay with us and wee look forward to welcoming you back to the hotel in the future.

Dear Mark,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

Dear Faiza,Thank you for your feedback. Its great to see you enjoyed your stayed with us. We look forward to welcoming you back to the hotel in the near future.

Dear Alan, Thank you for your feedback. We look forward to the opportunity of welcoming you back to the hotel in the near future.

Dear Altaf,Many thanks for taking the time to review your recent stay. We hope you choose to stay with us again in the near future.SincerelyElena

Dear P,Thank you for your rating.I am pleased to see you enjoyed your stay with us. If you would like to share any further information regarding your stay, please feel free to contact me via the hotel.

Dear Alex,Thank you for your rating.I hope we have the opportunity of welcoming you back to the hotel in the future.