From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.
Douglas
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Annamarie
2024 年 3 月 8 日
Annamarie
2024 年 3 月に 1 泊滞在
8/10 (良い)
Richard
2024 年 2 月 28 日
Richard
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Charlotte
グループ旅行
2024 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Stayed here last night with a friend, as we were going to a gig. The hotel was lovely and clean. The lady working on reception yesterday was so kind a friendly
Charlotte
2024 年 2 月に 1 泊滞在
8/10 (良い)
Jason
2024 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jason
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Ka Ho
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ka Ho
2024 年 2 月に 1 泊滞在
4/10 (不満)
John
2024 年 2 月 12 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Could be lovely but let down by a lack of staff.
This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.