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コックド ハット ホテル バイ グリーン キング インズの口コミ

3 out of 5
コックド ハット ホテル バイ グリーン キング インズ
Rugby Road, Binley Woods, Coventry, England

口コミ

7.8

良い

評価 10 - 275 件の口コミ中 90 件が非常に良い" "
評価 8 - 275 件の口コミ中 113 件が良い" "
評価 6 - 275 件の口コミ中 40 件が普通" "
評価 4 - 275 件の口コミ中 18 件が不満" "
評価 2 - 275 件の口コミ中 14 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Lizからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for taking the time to leave a review.We appreciate your feedback and look forward to you staying with us again.

8/10 (良い)

Daire

良かった点 : 清潔度、スタッフとサービス
Good location for our stay in Coventry. Breakfast was really good
2024 年 3 月に 3 泊滞在

8/10 (良い)

Laura

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice hotel attached to a pub/restaurant so good dining options easy to park with it’s own car park and close to a retail park for shops.
2024 年 1 月に 2 泊滞在

4/10 (不満)

Mrs Helen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very disappointing.
The only good thing about our stay was clean bedding, linen and bathroom. The room was in need of a very deep clean and redecorate. One skirting board was very dirty and plaster was coming off the wall by the exit door. The hostess tray had 2 teabags and 2 tubes of coffee with 4 sachets of milk!! Not overly generous, so after a 5hr journey, we had to choose - afternoon cuppa or morning tea. The room was cold - the radiator didn’t work and the feed in pipe was lukewarm, so no hot water going into the radiator itself. There was a musty smell because the room wasn’t heated well. The staff were polite but very indifferent. We didn’t get the impression that they were very happy in their job. It took an age for our drinks and meal to arrive. The meals were disappointing and not very hot. We’d hate to think how long we’d have to wait if it was busy. We ordered around 5:45pm. It was 7:15pm before we’d finished our main meal and one of us had a coffee. Following our evening meal experience, we decided that we'd have breakfast elsewhere.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Simon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

GARY

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very comfortable although another chair would have been useful, plus it was quiet, my wife loved the complimentary toiletries, the bed was so comfortable too. The breakfast was absolutely delicious and the staff were very accommodating about substituting items. We had decided before arriving that we'd have our evening meal at the hotel too, unfortunately there were 2 instances that marred the enjoyment of the dinner. On the first night my chips were hard and undercooked, I told the waitress who was nonchalant saying that they had a lot of complaints about the chips on a regular basis, on the second evening, after our meals had been delivered to the table, the waitress asked if we wanted anything else, we asked for salt - to be told that they didn't have any as it was all being used in the restaurant, we rectified that by speaking to the gentleman at the bar. Also my friend's steak was cold, it was taken away to be 'sorted' when it came back it was the same steak, still with the sauce on the top which was now slightly congealed and although the steak was warmer on the surface, it was only marginally warmer on the inside. Overall though we had a pleasant stay and we have already booked to return in March
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

8/10 (良い)

Colin Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, easy to find and park
2023 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Nice, but no heating
Lovely room for our family of 5. Was more likened to a mini apartment, with two rooms and a kitchen. Free parking, friendly check in, good location. My only gripe, is that there was no central heating. There was a mobile heater in one of the rooms, but not the other. When asked if the heating could be put on, they reluctantly boosted the thermostat in the foyer, and said it would heat up the room and that the staff member would come back and check in 20min. Suffice to say, the heating never came on and no one came back to check. Now, i'd rather the hotel were just upfront and said, we are not putting on the heating (for whatever reason) and give us another heater. With 3 children, one of which was 2yr, i felt was unacceptable.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Sandra

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good last minute business trip
Stayed here last minute as I was teaching in the area, quick and easy process, food was good in the pub, good value for money in hotel and bar.
2023 年 9 月に 3 泊滞在

2/10 (非常に不満)

Stuart

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Jamie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Cocked Hat is a gem. Fantastic staff, especially Liz who welcomed us uopn arrival and took great care of us while we were there every morning at breakfast. A true pleasure to stay here and is on my list for a revisit next trip. Thank you so much!
2023 年 8 月に 4 泊滞在

8/10 (良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Adequate and clean stay
This is a cute hotel that looks like is getting some needed attention/work done. Our kids were upset the tv’s in our rooms weren’t working, but not enough to call about.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Stephen

2023 年 8 月に 1 泊滞在

8/10 (良い)

louise

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Nicola

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent value for money
We travelled from Glasgow for a family party, only needed a family room for two nights.. was pleasantly surprised at the size of our accommodation, 2 rooms 3 beds, TVs in both rooms, big bathroom and a kitchen.
2023 年 7 月に 2 泊滞在

8/10 (良い)

Harry

出張
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 7 月に 1 泊滞在

8/10 (良い)

Craig

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

James

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good value for money, massive family room with good facilities, friendly staff at the pub and overall a good experience.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
Lovely warm friendly helpful staff recommendations 💯
2023 年 5 月に 1 泊滞在

8/10 (良い)

Chris

2023 年 5 月に 2 泊滞在

8/10 (良い)

Paul

2023 年 5 月に 1 泊滞在

8/10 (良い)

Lisa

2023 年 5 月に 1 泊滞在

8/10 (良い)

Charles

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Viv

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

8/10 (良い)

Sean

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 1 泊滞在

4/10 (不満)

Darryl

出張
気になった点 : 清潔度、施設のコンディションと設備
Grubby with cold shower
Cold shower Thursday morning. Roadworks until 03.30am. Grubby ‘family’ room
2023 年 1 月に 4 泊滞在

8/10 (良い)

Graham

2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Kay

2023 年 1 月に 1 泊滞在

8/10 (良い)

Alison

2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Nick

2022 年 12 月に 1 泊滞在

4/10 (不満)

Chris

出張
気になった点 : 施設のコンディションと設備
Fire alarm with a dangerous reaction
Moderate room next to what sounded like a worksite all night. Additionally, there was a fire alarm in the night (these things happen). However, there were no staff for a long long time to deal with it. No sense of urgency or focus on the potential danger. A serious safety risk that was extremely worrying
2022 年 12 月に 1 泊滞在

6/10 (普通)

Ciaran

2022 年 12 月に 2 泊滞在

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
clean and comfortable room if on the small side , especially the bathroom Staff were all friendly and helpful
2022 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在

4/10 (不満)

Michael

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在

8/10 (良い)

Jenny

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Great staff and food. Should have been warned about road closure, would have avoided 50 minute drive rather than 7 minute arrival. Rooms need updating, basic and shower over bath without adjustment not good for not avoiding washing hair which when your hair takes over an hour to dry is a pain. Carpet old and stained. Bed was comfortable.
2022 年 11 月に 1 泊滞在

4/10 (不満)

Vicki

2022 年 11 月に 1 泊滞在

4/10 (不満)

Jayne

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 9 月 30 日)
Dear JayneThank you for taking the time to leave us your review.Kind regardsChris & team

2/10 (非常に不満)

John

気になった点 : スタッフとサービス、設備とサービス
Hit head hard on dormer ceiling when going to toilet in the night. Very noisy as at same level as overpass that ran all night ! Nowhere to relax except in pub. This is NOT a hotel, but pub with rooms in a different area. I have written to the CEO of Greene King but no response !!
2022 年 9 月に 2 泊滞在
Chrisからの返信 (投稿日 : 2022 年 9 月 14 日)
Dear JohnThank you for your feedback and comments in your recent review regarding the issues you experienced during your recent stay with us. I am saddened to hear we did not provide you with a great overnight experience & I have tried unsuccessfully to contact you today by phone so would ask if you could contact myself, Chris Heap, General Manager to discuss your recent stay with us personally on my mobile 07554 014046.

10/10 (非常に良い)

Lynne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Excellent as usual, spotlessly clean, great staff .
2022 年 9 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 9 月 12 日)
Dear LynneThank you for your amazing 10/10 review and stating that your stay was excellent, room spotlessly clean and our staff gave great service. We look forward to your next stay with us again

6/10 (普通)

Steven

2022 年 8 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear Steven Thank you for your recent review. Kind regards Chris

8/10 (良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room was clean, the bed was comfortable, the staff and the food was great, especially the breakfast, my only gripe is there was no drawers in the room to store clothes in, so living out of the suitcase.
2022 年 7 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 8 月 3 日)
Dear Peter Thank you for your fantastic review we are so pleased you had a good nights sleep, your room was clean, bed comfortable and the staff and food (particularly breakfast ) were great. I will pass your comment on reference the lack of storage drawers on to the senior management and hotel projects team. We look forward to you staying with us again soon Kind regards Chris & Team

10/10 (非常に良い)

Graciela

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, very convenient to have pub and hotel, with own parking and surrounding grounds
2022 年 7 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 7 月 25 日)
Dear Graciela Thank you for your fantastic high scoring review. We are really pleased you found our staff very friendly and also very convenient to have pub and hotel together, with its own 100 parking spaces and surrounding garden grounds. We look forward to you staying again very soon Kind regards Chris & team

10/10 (非常に良い)

Leila

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable stay, staff were very accommodating, highly recommend this place.
2022 年 7 月に 4 泊滞在
Chrisからの返信 (投稿日 : 2022 年 7 月 25 日)
Dear Leila Thank you for your amazing high scoring review and for highlighting our very accommodating staff and comfortable rooms. Its great to know our guests would highly recommend us Kind regards Chris & Team

10/10 (非常に良い)

Malini

グループ旅行
2022 年 7 月に 1 泊滞在
Chrisからの返信 (投稿日 : 2022 年 7 月 16 日)
Dear Malini Thank you for your recent review and for scoring us 10/10 (100%) It is really great to hear you had a fantastic hotel stay with us & we look forward to you staying again soon Kind Regards Chris & team

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Could be better
Large room but for a three star hotel very Spartan. Bed was very hard and uncomfortable. Noisy next to the flyover. Not enough hooks anywhere. Service very friendly and helpful. Breakfast ok. Evening and lunch time menus unhealthy with all fried food. Very corporate feel. Could be so much better.
2022 年 6 月に 4 泊滞在
Chrisからの返信 (投稿日 : 2022 年 7 月 6 日)
Dear guest Thank you for your feedback in your recent review. We will use the information to improve our services going forward Kind regards Chris Heap