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ホリデイ イン ビンガムトン ダウンタウン IHG ホテルの口コミ

3 out of 5
ホリデイ イン ビンガムトン ダウンタウン IHG ホテル
2-8 Hawley Street, Binghamton, NY

口コミ

8.4

とても良い

評価 10 - 853 件の口コミ中 461 件が非常に良い" "
評価 8 - 853 件の口コミ中 194 件が良い" "
評価 6 - 853 件の口コミ中 95 件が普通" "
評価 4 - 853 件の口コミ中 46 件が不満" "
評価 2 - 853 件の口コミ中 57 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Colleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ADA room nice and lg. plenty of room for wheelchair. Only issue is for people that may need roll in shower, there was bath tub but did provide slide in shower chair
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Christine

家族旅行
Room was clean staff was friendly
2024 年 5 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Christine:Thank you for online review. We value your feedback. I am thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 (良い)

Hei Man

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel doesn’t provide toothbrushes and toothpaste.
2024 年 5 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Hei ManThank you for your online review. I would like to apologize for the miss communication. We do offer toothbrushes and toothpaste to our guests. I will share your comments with the team to ensure we continue to convey the proper information. We do hope you will stay with us again.

10/10 (非常に良い)

Antoinette

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
AntoinetteThank you for your online review we value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

2/10 (非常に不満)

Ed

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is a dive
2024 年 5 月に 2 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Ed:Thank you for your online review. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. You are welcome to contact me so we discuss your issues that you encountered during your stay. Again my sincerest apologies and we do hope you will try us again.

10/10 (非常に良い)

Juleysi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Juleysi:Looks like you enjoyed your stay with us. come back and see us again soon.

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Karen:Thank you for your online review. Looks like you had a great stay... Come back and see us again soon.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
RobertThank you for your online review. We value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

10/10 (非常に良い)

Ewa

2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Ewa: Thank you for your online review. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Car park was full but very help full to fit us in where the was no parking spot
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
HeatherThank you for your online review. Parking can sometimes be a challenge as we are in downtown. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 (非常に良い)

Tara

2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Tara:It looks like you had a great stay.. Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 (非常に良い)

Filipp、Rivervale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Flipp:Thank you for your online review. We value your feedback. I would like to apologize for the limited parking and noise level. This is not the level of service we prefer to offer at the hotel. We are glad the remainder of your stay was pleasant. Come back and see us again soon.

10/10 (非常に良い)

Pavel

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
PavelWe are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
MichelleThank you for your online review. I would like to apologize for our pool area. I will share your comments with the team to ensure we continue to offer exceptional guest experience. I am glad to hear you enjoyed the rest of your stay. Come back and see us again soon.

10/10 (非常に良い)

Barbara

良かった点 : 設備とサービス、施設のコンディションと設備
Clean Convenient and Congenial! The 3 C’s were met ! 😁
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Barbara:We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

Iris

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
IrisWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 (良い)

Jeannette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
JeannetteThank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
MikeWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

6/10 (普通)

Elizabeth

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Elizabeth:Thank you for your online review. We value your feedback. I would like to apologize for the cleanliness of your rooms and ac. This is not the level of service we prefer to offer at this hotel. I will share your comments with the team to ensure we continue to offer exceptional guest experience. We do hope you will try us again.

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location to sports related facilities in Binghamton.
2024 年 4 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Robert:We are glad you enjoyed your stay and found our location convenient. Come back and see us again soon

2/10 (非常に不満)

Arielle

2024 年 3 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Arielle:I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

4/10 (不満)

William

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
2024 年 3 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear WilliamI would like to offer my sincere apology for your experience at the hotel. The bartender should have been there and extend exceptional hospitality to you. I will address this with the team to ensure we continue to offer excellent guest experience.

8/10 (良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice

4/10 (不満)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Christina

2024 年 3 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Christina:Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 (非常に良い)

Maurice

2024 年 3 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
MauriceLooks like a great stay! Come back and see us again soon.

10/10 (非常に良い)

L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Phil

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

Joel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff. Nice property. Awesome shower!!
2024 年 2 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 2 月 17 日)
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 (良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 2 月 17 日)
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

Hector

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service
2024 年 2 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 2 月 17 日)
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 (不満)

Jill

2024 年 1 月に 2 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear JillLooks like we missed the mark on your stay. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

10/10 (非常に良い)

Nicholas

家族旅行
良かった点 : 施設のコンディションと設備
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
2024 年 1 月に 2 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 (非常に良い)

Norberto

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was very good, breakfast was excellent.
2024 年 1 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and very nice
2023 年 12 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 (非常に良い)

L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 (良い)

William

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 (非常に良い)

Holly

2024 年 1 月に 2 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 (非常に不満)

Tiffany

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
2024 年 1 月に 1 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 (普通)

Robert

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
Was good but room floor had trash on it and there was hair in the sink.
2024 年 1 月に 1 泊滞在
{AK} General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 (非常に不満)

Craig

家族旅行
気になった点 : 設備とサービス
they gave me the wrong room 3 times and the rooms were not clean
2024 年 1 月に 1 泊滞在
{AK} General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
{AK} General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 (普通)

Emily

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
2023 年 12 月に 3 泊滞在
[AK] - General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 (普通)

Michael

2023 年 12 月に 1 泊滞在
Maryanne Burchettからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 (普通)

Joel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 (良い)

Robert

2023 年 12 月に 1 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 (非常に良い)

Denise

2023 年 12 月に 6 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 (良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
{AK} - General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 (非常に良い)

Erika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
2023 年 12 月に 1 泊滞在
{AK} General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.