You would be hard pressed to find someone who communicated as quickly and effectively. I was in town for a competition, and the schedule unexpectedly changed, and she was so accommodating with allowing us to check in early AND check out late. Thoughtfulness: the small things matter to me, the welcome basket with a few small munchies, it was a great touch. Cleanliness: unfortunately, we ran into some issues. When we arrived,it didnt look cleaned (debris in the kitchen sink, ice cream bar in the freezer, and brown stains on sheets, and the floors needed to be vacuumed). When I reached out, it was addressed immediately, and I was told that the cleaners were not made aware that I was checking in early, so they had not cleaned the property. I cringe to think about how my family would have laid on unclean sheets had the stains not been there that alerted us that we needed clean sheets. Upkeep needs some help: in the master bedroom there were lots of stains on the carpet, one that was extremely large, and brown, the knob on the washing machine was broken, the ice/water dispenser on the fridge was broken, and the sofa needed to be deep cleaned.
