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ベスト ウエスタン イン ビッグ ベア シャトーの口コミ

3.5 out of 5
ベスト ウエスタン イン ビッグ ベア シャトー
42200 Moon Ridge Rd, Big Bear Lake, CA

口コミ

8.6

非常に良い

評価 10 - 1001 件の口コミ中 552 件が非常に良い" "
評価 8 - 1001 件の口コミ中 267 件が良い" "
評価 6 - 1001 件の口コミ中 89 件が普通" "
評価 4 - 1001 件の口コミ中 43 件が不満" "
評価 2 - 1001 件の口コミ中 50 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Raul

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente para lugar para vacaciones
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Veronika

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was really good service, clean nice room and good breakfast
2024 年 5 月に 1 泊滞在
pennyからの返信 (投稿日 : 2024 年 5 月 13 日)
so glad you enjoyed your stay with us

10/10 (非常に良い)

Nancy

家族旅行
Couldn’t get a luggage cart to room due to stairs and no ramp option.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Fayez

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent price
2024 年 5 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

2/10 (非常に不満)

Rolly

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 5 月 7 日)
I welcome you to call me personally to discuss your stay as you do not have appeared to left any information in your review .

8/10 (良い)

Rouben

良かった点 : 清潔度、スタッフとサービス
Stairs and hallways carpets were old.
2024 年 4 月に 1 泊滞在
Sherri/ GMからの返信 (投稿日 : 2024 年 4 月 29 日)
We are in the process of making upgrades to the guest rooms and the hallways and public areas. We will be receiving new carpet by the year a long with. We thank you for your reviews and letting us know how we are doing.

6/10 (普通)

Walter

カップルで旅行
良かった点 : スタッフとサービス
The facility should have notified us when we made our reservation that they were in the middle of a large renovation project. The work crew hammered and banged from 7 AM until. 7 PM
2024 年 4 月に 1 泊滞在
Sherri/ GMからの返信 (投稿日 : 2024 年 4 月 29 日)
We sincerely apologize for any inconvenience during your stay . We are trying to improve the facilities and guest rooms to provide a new level of comfort and guest satisfaction . We welcome you back soon

6/10 (普通)

Rocio

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Alma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sherri/ GMからの返信 (投稿日 : 2024 年 4 月 29 日)
We are pleased that you enjoyed your stay and we met your expectations

8/10 (良い)

Eduardo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a quiet area and relaxing good service.
2024 年 4 月に 3 泊滞在
sからの返信 (投稿日 : 2024 年 4 月 29 日)
We are pleased to hear that we have met your expectations and welcome you back as we continue to provide a new level of service and comfort.

2/10 (非常に不満)

maria rebecca

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was traumatic for me & my kids. The toilet overflowed with water nonstop the whole bathroom including the carpet next to the bed , called emergency no. only the Receptionist lady came , no maintenance present at the facility at that day , i was asking the plunger from the Receptionist who ran into our room , and i had to do the plunger myself so that the water will stop overflowing from the toilet & we're really so terrified , i had to do it because the Receptionist was holding her cellphone while doing the plunging , couldn't imagine that bad experience on our stay here .First time in my whole life experienced it , after the incident the Receptionist moved us to anorther room .
2024 年 4 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 4 月 24 日)
We apologize for any inconvenience during your stay and will be sure to follow through on your comments with our maintenance department. This was an unfortunate situation.Thank you again for your feedback and we welcome you back to our hotel to soon as we move to provide a new level of service and comfort

10/10 (非常に良い)

Ken

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Nice, friendly, convenient at a fair price.
2024 年 4 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your review. We appreciate your time and letting us know how we are doing

8/10 (良い)

Yvan

家族旅行
良かった点 : 清潔度、スタッフとサービス
fun hotel next to big bear. definitely would recommend going for the price, very kid friendly with ping pong, air hockey and a swimming pool. breakfast was okay, but free food is always welcome. staff was very nice and helpful. pool is closed in winter. smart tv in my room with netflix so that’s a massive plus. double queen room is a bit cramped. overall clean hotel with a fun atmosphere, many activities for people of all ages, quiet, fun staff and breakfast.
2024 年 4 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 4 月 24 日)
We are pleased that you enjoyed your overall stay and have met your expectations. We welcome you back as we continue to provide a new level of service and comfort

10/10 (非常に良い)

Ivan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ken

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great stay at the chateau
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

WAYNE、Corona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property, free breakfast is good
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very interesting Best Western. A mix between a typical BW, but with chandeliers, a piano in the lobby, and unique artwork. Clean rooms and a nice staff. I’d stay there again.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Berkin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay, nothing extraordinary nothing disappointing
2024 年 4 月に 1 泊滞在

8/10 (良い)

Liliana

良かった点 : 清潔度、施設のコンディションと設備
Tuvimos muy buena estancia
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

andrew、Rolling Hills Estates

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very good hotel in Big Bear lake.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Iris

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

LISA

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

cyrus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient and friendly place
2024 年 3 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

10/10 (非常に良い)

Jose Luis、la paz

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio y cómodas las habitaciones
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nealie

The Staff was Extremely helpful and professional, I love the complementary breakfast, I love that parking is included with the stay and there are plenty of spots, the location is fantastic and that’s why I’ve been coming back every year for the last 14 years!!
2024 年 3 月に 3 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for your review. We appreciate your many years of support and are pleased that we met your expectations and provided superior guest care and services. We welcome you back soon

6/10 (普通)

lupe、norwalk

カップルで旅行
I wish housekeeping was automatic and not upon request. Also, the restaurant/bar area needs to be a bit more inviting. The tv was not working. The location was good/central.
2024 年 3 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your review and we appreciate your comments to us improve . We are planning some improvements to the bar later this year and also the breakfast lobby area as well. We welcome you back as we continue to provide a new level of comfort and service

2/10 (非常に不満)

Wendy

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
It is a very run down hotel, the carpets are so dirty it was so gross, I was looking for an outlet and looked behind the bed and oh my !! you can tell they never clean . and the hotel has haunted mansion vibes .
2024 年 3 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your review. The new owner's have started to remodel rooms last year and will continue later this year to finish as time permits. We have plans to put in new carpet in the hallways and doing some upgrades to the bar/lounge area, and lobby breakfast as well. We want to welcome you back later and the year to see our new level of comfort and service.

2/10 (非常に不満)

Nina

気になった点 : 施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 24 日)
I welcome you to call me personally to discuss your stay as you do not have appeared to left any information in your review .

10/10 (非常に良い)

Bernardo、Irapuato

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 3 月に 1 泊滞在

8/10 (良い)

Priyanka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great very nice and quiet
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Dale

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 施設のコンディションと設備
Good stay
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family had a great experience. We enjoyed the gym, game room, and hot tub. The room was on the small side but we had space for our luggage. The restaurant on site served tasty good portioned meals and the included breakfast was amazing, although it doesn’t open before 7am.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I feel safe and comfortable.
2024 年 3 月に 2 泊滞在
pennyからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for your review so glad you were comfortable staying with us look forward to seeing you again

10/10 (非常に良い)

Jose Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo ok
2024 年 2 月に 3 泊滞在

8/10 (良い)

Jose Ramon、tlalnepantla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Solo no me gusto que no me hicieron la limpieza un día.
2024 年 2 月に 3 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 6 日)
Thanks for letting us know how your stay was and we appreciate your comments to help us improve and provide superior guest services.

6/10 (普通)

Tommaso

良かった点 : 清潔度、スタッフとサービス
The property was fine. The staff was kind and attentive. However, the AC/heating was INCREDIBLY noisy. It turned on and woke my up in the middle of the night. I had to turn it off. It sounds like having a helicopter in your room. That is not acceptable. Also the quality of the breakfast was generally poor, mediocre food at best. I paid $400 for a night and I expected more.
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We apologize for any inconvenience during your stay and will be sure to follow through on your comments with our maintenance department. We will also forward your comments Thank you again for your feedback and we welcome you back to our hotel to soon as we move towards providing a new level of comfort and service.to the breakfast staff.

10/10 (非常に良い)

Naser

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

2/10 (非常に不満)

JINFENG

気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 22 日)
We strive every day to provide a superior customer experience and I am reviewing your comments with our team members. Thank you again for your feedback which will help improve procedures and practices to better serve you in the future.On behalf of our entire team, I would like to apologize for not exceeding your expectations. We welcome you back to our hotel soon as we move towards providing a new level of comfort and service .

10/10 (非常に良い)

samantha

2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for taking the time to give us a review. We are pleased you enjoyed your stay and welcome you back as we continue to provide a new level of comfort and service

6/10 (普通)

Marco

2024 年 2 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

8/10 (良い)

Don

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 (非常に良い)

Devan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, good breakfast, easy and friendly staff.
2024 年 2 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

4/10 (不満)

Iftikhar

小さなお子様連れの家族旅行
I booked a double queen bed room but it was told there was a mistake and it is not available so after waiting for about half an hour I was given a king bed room. My elder kid had to sleep on the floor 😞
2024 年 2 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time to give a review. We do sincerely apologize for any inconvenience that you experienced during your stay. We will talk to the front desk and find out what happened to cause this room type unavailability. We hope to have you come back so we can provide a new level of comfort and service.

2/10 (非常に不満)

Angel

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Muy mala atencion del personal de reservacion
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 18 日)
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience and I am reviewing your comments with our team members. Thank you again for your feedback which will help improve procedures and practices to better serve you in the future.We welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 (非常に良い)

Christian James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

10/10 (非常に良い)

diana

THE LOBBY IS BEAUTIFUL, THE ROOMS ARE HOME VIBES, AND THE BREAKFAST >>>> BEST BANG FOR YOUR BUCK FOR SUREEEE AT BIG BEAR, MAY THEY NEVER INCREASE THEIR RATES (FINGERS CROSSED) BECAUSE I WILL BE COMING BACK HERE FOR THE REST OF MY LIFE (: and btw i never leave reviews soooooooo believe me
2024 年 2 月に 1 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Sherri H/ G. M.からの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

6/10 (普通)

Terra

2024 年 2 月に 1 泊滞在