4/10 (不満)
Pamela B
家族旅行
2025 年 10 月 16 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I'm not sure what is going on with this hotel because it should be much better than it is. It is in dire need of improvement. The room smells really bad, funky, like it isn't clean. It seems like it's coming from the carpet. The pillow cases were dingy. There weren't enough supplies for us and we ran out of soap, towels, and toilet paper. They couldn't give us anything in the evening because housekeeping locks the supplies up after they leave for the day at 3pm. When I asked the front desk for supplies in the morning it took about an hour and when I called the front desk to check on it, the person spoke rudely even though I had been very polite. They do not have any regular coffee, only decaf, which I think is strange. We didn't have enough pillows and they couldn't give us extras when we asked. It seems like they are struggling as a hotel. I don't know why. This could be a very nice hotel, especially if it was cleaned more thoroughly and had enough supplies available. The atrium in the lobby is nice. We didn't have breakfast because it was an extra cost. Most of the staff were nice, except for one. I thought the price was good, but I don't think I would stay here again in this condition.
Pamela B
2025 年 10 月に 2 泊滞在