nice cozy log cabin looking house tucked away near Powderhorn Mt - close to so many great attractions in the UP. Overall we had a great time, the house was very accommodating, but I do have some critical feedback if you are looking for honesty and a chance to improve.
1. communication with property management (Powderhorn Lodge Association) was horrible. i sent several emails and left multiple voice mails asking questions, and requesting extended checkout time. Nobody ever replied to me. I will give the benefit of the doubt that because of Covid-19 times, they are not fully staffed in the office, so their communication is probably not as good as it usually is. But that was 1 glaring need for improvement.
2. The appliances in the house are a bit dated and why is there is no laundry unit? we stayed there 6 nights, which incuded a lot of physical outdoor activities. would have been very nice to have laundry unit. I can't imagine during skiing season and not having a laundry unit for such a big house.
3. The hot tub is not available during the summer, and this detail was left out of your VRBO description, so that was misleading and extremely disappointing to discover when we got there. i understand that perhaps during the summer months, there are less tenants staying, so the upkeep is expensive. perhaps the property managers can charge a fee for summertime hot tub use. we totally would have paid extra for it.
