"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let down…the bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairs😕also found some in bathroom sink"
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let down…the bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairs😕also found some in bathroom sink"
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price we’ve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price we’ve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"4 días antes de salir, recibo un mensaje del dueño, al que todavía no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podíamos limpiarla nosotros por 95 € (dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedó la sensación de que es una práctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"4 días antes de salir, recibo un mensaje del dueño, al que todavía no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podíamos limpiarla nosotros por 95 € (dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedó la sensación de que es una práctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Guchan
10.0 out of 10, Exceptional, (6)
10/10
Exceptional
(6)
"Nous sommes une grande famille de 14 personnes et avons passé un excellent séjour à Casa Dartos.La maison est très bien équipée et vraiment spacieuse. Chacun a trouvé sa place, les plus jeunes comme les plus âgés.Le billard et le babyfoot ont permis aux enfants de passer de bons moments ensemble pendant que les autres lisaient dans le salon cheminée.Un havre de paix et de joie!A 10min du parking des télécabines, la maison est bien située si vous voulez skier, plusieurs commerces dans les...
"Nous sommes une grande famille de 14 personnes et avons passé un excellent séjour à Casa Dartos.La maison est très bien équipée et vraiment spacieuse. Chacun a trouvé sa place, les plus jeunes comme les plus âgés.Le billard et le babyfoot ont permis aux enfants de passer de bons moments ensemble pendant que les autres lisaient dans le salon cheminée.Un havre de paix et de joie!A 10min du parking des télécabines, la maison est bien située si vous voulez skier, plusieurs commerces dans les...
"The place is well equipped and the view of the mountain amazing! Easy to walk to the ski station. We look forward to returning. Thanks for the hospitality! "
"The place is well equipped and the view of the mountain amazing! Easy to walk to the ski station. We look forward to returning. Thanks for the hospitality! "
"This rating mostly reflects the inaccurate or incomplete information provided on the VRBO listing. The place is very difficult and unusual to locate, especially in the dark. Check in instructions lacked clarity and failed to note many important things: - The exterior of the building is not lit, making it nearly impossible to see signage- the remote control for parking confusingly opens and operates two different parking barriers for two completely separate parking areas. Despite this, it is...
"This rating mostly reflects the inaccurate or incomplete information provided on the VRBO listing. The place is very difficult and unusual to locate, especially in the dark. Check in instructions lacked clarity and failed to note many important things: - The exterior of the building is not lit, making it nearly impossible to see signage- the remote control for parking confusingly opens and operates two different parking barriers for two completely separate parking areas. Despite this, it is...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Staff lovely could not do enough for you very clean hotel food was good not a huge choice but good quality drink's very good and cheap £4.86 for 2 large san Miguel on draft spa very good gym looked good outside excellent little local bar also very cheap and packed in evenings room was very clean but smelly slightly of damp but great size for triple room 2 beds and two excellent bathrooms and if facing side street very close to opposite balcony’s noisy youngsters at 5am not hotels fault I would recommend and stay here again opt for pool view "
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel.
To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
"The hotel is located on a side road in a modest size village. Very little traffic passes so it's not likely to attract passing trade but does mean it's very quiet with no vehicle noise in the rooms. The staff speak good English so communication isn't a problem. The room has a balcony with views of the mountains in the distance. Breakfast costs extra but is of high quality. The only issue is the soap dispenser in the bathroom was empty but the shower gel provided an alternative."
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price we’ve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
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Frequently asked questions
Can I find vacation rentals in Bertren?
Yes, there are vacation rentals near popular attractions in Bertren, or you can select a secluded option if you're looking for relaxation.
What are some of the best vacation rentals that Bertren has to offer?
Pyrenees house, sleeps 2/12: SKIING, HIKING, FISHING. WIFI: This vacation home rental outside of Bertren is located on a lake and has a patio, a garden, and a barbecue grill to put you at ease in your new surroundings. It has 3 bedrooms as well as a kitchen with a dishwasher, a fridge, and a stovetop, so you can cook with friends or family.
What can I see and do in Bertren?
While exploring the area, visit family-friendly sights like Aran Park, or get outside and enjoy nature at Caves of Gargas. Cathédrale Ste-Marie and Saint-Bertrand-de-Comminges Cathedral are a couple of places you'll find in the larger area.
What are vacation rentals like in Bertren?
Vacation rentals are privately owned accommodations you can book for a couple days or more in Bertren. Vacation rentals feature extras such as WiFi and washers and dryers so you'll feel just like you're staying in your own home. If you're concerned about a sanitized environment, vacation rentals can provide a sense of safety away from shared hotel elevators and busy lobbies while still allowing you the experience of travel. You'll also get more space in a vacation rental than in a standard hotel, which makes a vacation rental an attractive option for small groups.
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