Find hotels near Bertha Brock Park, Ionia from ￥13,202

"The staff couldn’t seem to be bothered. The pool was out for weeks and a busload of kids were checking in. No one was told that the pool was out prior to booking the rooms. The breakfast spread was gone by 9 although they didn’t end breakfast until 10. The hotel was full of kids who didn’t get anything. I went to the front desk, she told me to find the breakfast person who was no where to be found. I had to go into a back room to find the staff member on her phone. I said the coffee and creamer was out as well as the food. She said that breakfast stuff takes to long to cook so there wouldn’t be any more food placed out there. I said you have a room full of teenagers waiting for breakfast, she shrugged her shoulders. I wasn’t even with the kids. Poor management. I wouldn’t go back when there are many other "

"Items in the room were damaged and very worn. we paid extra for a pool side room. I didn't know the pool was used for kids parties. The screaming didn't stop. The pool doesn't close until 10 pm. The smell of chlorine was overwhelming. The food at the restaurant was terrible, the service was great. The final straw was the adjoining room fight and someone threatening to stab another person. We left and went to another hotel. There were no other rooms to move to. The hotel did not refund and the additional insurance I paid for wouldn't refund due to my "high standards""

"The building is on the older side but very clean. Staff was super friendly and helpful. Good location!"

"This is very basic hotel but it is a good value for a short stay. Availability to park there and use the shuttle for the nearby GRR airport is a big plus."

"Clean rooms and friendly staff"

"Good value. Clean"

"The hotel was nice enough, but it was certainly understaffed and underequip. It was still a good stay, and I don't hold it against them for doing their best with what they had. "

"When i arrived the staff member was sitting on the couch and acted as tho i was disrupting him, but check in was ok. The breakfast food in the AM was barely luke warm and the room refrigerator was not cold. Bed was good and it was quiet so thankful for q place to rest"

"Staff was friendly, pool and hot tub were nice."