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"Rude staff"

"I picked this hotel for a fews days because it's 5 minutes from my Apt and my gym. Super convenient, with other options being 20 minutes away. However I would not stay here again, it's a shoddily run property with terrible staff and a few unsolvable problems. I cut my trip short and moved to a Sheraton. 1. Terrible views: from every room you have a view of a dirty parking lot. 2. Noisy: thin walls mean you can hear people from other rooms. You'll also get noise from the parking lot (a blaring car alarm at 3 AM). 3. Poorly managed: there's a very old lady who manages the property who seems lost and out of control with near zero management skills. Examples: > The staff that report to her seem disinterested and oblivious. > Despite a "do not disturb" sign, staff knocked on my door 3 times, waking me up. > When checking out I asked the male (black) desk clerk (i had another reservation in 2 days) to move 2 small items from my room into storage. This person seemed disinterested and confused. When I returned and asked for my items from storage, it took Janet 5 hours to get 'em to me. I noticed my items had been rifled through and many of my clothes, a credit card, and my keys had disappeared. > It turned out that the desk clerk did not inform housekeeping who mostly disposed off (or stole) items. > When reported this gentlemen turned aggressive and angry. His pupils were dilated and he seemed high. DO NOT STAY HERE. I'll have my lawyer resolve these issues with Best Western Co."

"Nice concept, great bar too"

"Nice room, easy parking, great shops nearby. Very nice staff. "

"Clean rooms, Some staff was friendly as always "

"My sister and I stayed for a quick overnight while attending a concert. Everything was good and clean! "

"Just 2 minor complaints: There weren’t sufficient towel racks in the bathroom (like most hotels). The bath tub was slippery when showering. A bath mat or non-slip surface is needed. If someone slips and hits his head on a hard surface, he could be severely injured or killed and sue you for $millions. "

"PET friendly"

"Good location, staff friendly."