Dear Atsushi,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team
Dear Guest,Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. Sorry about the grievances with the lift. Our guests can take any necessities such as towels from the essential closet. We provide a baby bed if requested for free. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team
Die kleinen Zimmer sind ziemlich eng und stickig und die Dusche läuft aus. Für den Preis etwas unterdurchschnittlich. Die größeren Zimmer sind geräumiger und die Bäder sind so ausgelegt, dass die offenen Duschkabinen nicht auslaufen. Also wenn überhaupt, dann darauf achten, dass man nicht ein kleines Eck Zimmer zum Innenhof bekommt
Andy
2024 年 5 月に 1 泊滞在
8/10 (良い)
Isabella
2024 年 5 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
Unkompliziert
Isabella
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Esmay
カップルで旅行
2024 年 4 月 29 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Schone en ruime kamers. Dichtbij de U-bahn!
Esmay
2024 年 4 月に 2 泊滞在
6/10 (普通)
Bernd、Augsburg
家族旅行
2024 年 2 月 14 日
良かった点 : 清潔度、設備とサービス
TV defekt (Antennenkabel), wurde nicht behoben, übler Geruch im Bad, vermutlich durch den Duschabfluss. Betten ok, Frückstück(stüte) ok aber überteuert.
Lieber Bernd, vielen Dank für dein Feedback! Wir hoffen, dass du trotz der kleinen Unannehmlichkeiten deinen Aufenthalt genießen konntest. Deine Nachricht wurde bereits an das verantwortliche Team weitergeleitet und wir geben unser Bestes, damit sich ein Vorfall dieser Art in Zukunft nicht mehr ereignet. Solltest du noch weitere Fragen oder Anliegen haben, kannst du uns jederzeit gerne kontaktieren. Freundliche Grüße,numa Guest Experience Team
Dear Jochem,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
10/10 (非常に良い)
vincenzo
2024 年 1 月 26 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Numa | Arc in Berlin is the epitome of cool! Stylish rooms, modern design, and a vibe that screams Berlin.Plus, its central location makes exploring Berlin a breeze. Numa | Arc, you've got my cool stamp of approval!
Dear Vincenzo,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such soulful experiences in the future.Best regards,numa Guest Experience Team
Dear Adriana,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
Dear Hussein,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team
8/10 (良い)
Edeltraud
2024 年 1 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Alles super 😊 bis auf die Tatsache, dass es im Zimmer etwas kalt war und auch die Temperatur nicht zu regeln war. Im Badezimmer war es aber angenehm warm.
Sehr sauber alles. U Bahn Station ganz in der Nähe.... Komme gerne wieder
Liebe Edeltraud, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Es tut uns leid dass das Zimmer nicht richtig geheizt und warm war. Deine Nachricht wurde bereits an das verantwortliche Team weitergeleitet und wir geben unser Bestes, damit sich ein Vorfall dieser Art in Zukunft nicht mehr ereignet. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,numa Guest Experience Team
Dear Kevin,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
Lieber Selver, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,numa Guest Experience Team
Dear Paola,We are thrilled to hear that you had a great experience with us. We look forward to seeing you again soon!Best regards,
10/10 (非常に良い)
Laura
2023 年 11 月 1 日
良かった点 : 清潔度、客室の快適度
Hotelli suositus omatoimiselle matkailijalle
Yövyimme Numa Arc rooms & apartments hotellissa 4 yötä puolisoni kanssa. Hotelli oli rauhallinen, siisti sekä hyvien kulkuyhteyksien varrella. Huone oli valoisa korkeiden ikkunoiden ansiosta ja yleisesti siisti. Meillä oli huoneeseen pääsemisessä aluksi pieniä ongelmia teknisistä syistä, mutta hotellin puhelinasiakaspalvelu oli nopeaa ja erittäin toimivaa. Hotelli on toimiva henkilöille jotka eivät tarvitse 24/7 vastaanottoa ja sen tarjoamia palveluja.
Dear Laura,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
8/10 (良い)
Sandra
家族旅行
2023 年 10 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
When we stayed there it was quiet. What was a little bit weird, is that they said we got an upgrade, but that was not true. We got the rooms we booked, so that was okay. Further the communications was okay and super easy to get in your rooms.
Dear Sandra,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,numa Guest Experience Team
8/10 (良い)
Betina
家族旅行
2023 年 10 月 18 日
Dejligt centralt sted og fint størrelse på værelset
Værelset virkede dog som om, det manglede et ekstra tjek. Sofabordet og en lampe var helt løs og ustabil. Køkkenarmaturet sad løst i bordpladen og afløbet var utæt.
Dear Betina,We are grateful for your feedback and suggestions. We are excited to discuss your ideas with our team and look forward to welcoming you back soon. Best regards,numa Guest Experience Team
Dear Rune André,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
Dear Tomasz,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
Dear Thomas,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards,
Dear Patrice,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
4/10 (不満)
Jose
グループ旅行
2023 年 10 月 6 日
気になった点 : 清潔度、施設のコンディションと設備
Wasn't too happy about no staff being on site for parking. The few employees I did observe didn't seem like working staff. Did like to self check in with pin but it could be better.
Dear Jose, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team
Dear,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team
10/10 (非常に良い)
Andrea
家族旅行
2023 年 9 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I loved that our room was very clean and in such a good area to walk around with many food and tourist spots
Dear Andrea,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
2/10 (非常に不満)
Samantha
2023 年 9 月 20 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There wasn’t hot water the entire stay and the way they “made it up” to me was with two pieces of milk chocolate.
Dear Samantha,Thank you for your feedback. We are happy to read that you loved the location. On the other hand, we are sorry to hear that there was no hot water during your stay. The comfort of our guests is our top priority. We would love to get the chance to follow up with you on your bad experiences. We’ll bring this up with our teams and see what we can do. Please let us know if you would like to discuss this personally, and we will get in contact with you. We would be delighted to be able to convince you of our services the next time you visit us.Best regards, numa Guest Experience Team
2/10 (非常に不満)
Joshua
家族旅行, グループ旅行
2023 年 9 月 18 日
良かった点 : 清潔度
気になった点 : 設備とサービス
No AC despite a thermostat in the room. The temperature in the room was 87 degrees F*. Didn’t get cooler in the room despite leaving windows open and having the fan on. Shower didn’t drain properly. They experienced a building wide hot water outage for an entire day. Also the fire alarm went off and the entire building had to be evacuated late at night. This was all during a 3 night stay. It was convenient for walking around in tourist sight seeing areas, that’s about it.
Dear Joshua,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. Sorry about the fire alarm going on but your safety is our top priority. Someone was pretending to be a top chef and triggered the alarm. We do not provide or advertise AC in any of the rooms at our property. We understand the summer in Europe can sometimes not be very pleasant as we expect but we take care of our guest's comfort and just reach out to our Guest experience team and they will arrange a fan in your room next time. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards, numa Guest Experience Team
6/10 (普通)
Robert、Portland
2023 年 9 月 10 日
良かった点 : 清潔度、施設のコンディションと設備
Online check-in process was onerous and glitchy. My stove never worked. I dealt with the help desk several times, but it was never resolved.
Dear Robert,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns.Best regards, numa Guest Experience Team
8/10 (良い)
Sarah
カップルで旅行
2023 年 9 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The building is amazing and in a great location for sight seeing. Our room was huge and beautifully designed with quality bedding, toiletries and coffee and a wonderful shower. Communication was good considering there is no reception.The only downside is that the air conditioning didn't work and because it was very hot we had to open the windows. Our room was at the front of the building with a busy street outside and there was a lot of traffic noise in the night and roadworks directly outside in the day. This took away the enjoyment of being in such a great space.
Dear Sarah,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
8/10 (良い)
Lydia
カップルで旅行
2023 年 9 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was great but there was no air conditioning which was a bit of an issue.
Dear Lydia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
6/10 (普通)
Thomas
2023 年 9 月 1 日
Thomas
2023 年 8 月に 1 泊滞在
10/10 (非常に良い)
Kara
カップルで旅行
2023 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was very clean and well presented. I felt very safe in this property and was close to all the attractions in Berlin. Loved our stay here
Dear Kara,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
2/10 (非常に不満)
Emelie
家族旅行
2023 年 8 月 9 日
気になった点 : スタッフとサービス、客室の快適度
Emelie
2023 年 8 月に 2 泊滞在
2/10 (非常に不満)
Prateek
2023 年 7 月 22 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Prateek Malhotra
The room was untidy with no aircon. Hair in bathroom. Upon asking for a fan, I was messaged the fan will be delivered in the room but nothing until checkout. The corridor was smelling of stale food, meat stink.
Overall, a very poor standard and stay. Not worth the money at all. Will never stay or recommend this accommodation.
Prateek
2023 年 7 月に 3 泊滞在
10/10 (非常に良い)
Oscar
家族旅行
2023 年 7 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing property and design, amazing looks and comfortable, and big room size, very close to tourist locations, the only back draw was no airconditioning that was a bit needed.
Oscar
2023 年 6 月に 2 泊滞在
10/10 (非常に良い)
Jens
2023 年 6 月 11 日
Jens
2023 年 6 月に 3 泊滞在
10/10 (非常に良い)
Ulla
家族旅行
2023 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super dejlig lejlighed. Vi var 2 voksne og 2 teenagere og vi havde god plads og sov godt. Ligger dejlig centralt.
Ulla
2023 年 6 月に 2 泊滞在
8/10 (良い)
Rebecca
家族旅行
2023 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent communication on WhatsApp prior to arrival. On the same street as Checkpoint Charlie.