ターラ・ベントタの口コミ

2 つの屋外プール、営業時間 7:00 ～ 19:30、プールパラソル、サンラウンジャー

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ターラ・ベントタの口コミ

ターラ・ベントタ

No 03 Hotel Road, Bentota

8.6

非常に良い

8.4/10

清潔度

8.4/10

スタッフとサービス

8.8/10

設備とサービス

8.2/10

施設のコンディションと設備

9.4/10

環境への配慮

8/10 (良い)

Takuya

2022 年 4 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2022 年 4 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 3 月 9 日

気になった点 : 施設のコンディションと設備

エアコンの音がうるさい、効きが悪い

2019 年 3 月に 4 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 3 月 13 日)

Dear Guest, Thank you for taking the time to share a review of your stay. Thank you fro your feedback which we will look into. With sunny regards from Bentota. David de Silva Senior Operations Manager

4/10 (不満)

Provia、スリランカ、キャンディ

2018 年 7 月 26 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

受付が遅い。スタッフの対応が悪い。食事中なのに、無断で食器を片づける。衛星テレビが途中で移らなくなった。インターネットが不安定。クーラーの風がベッドに直撃。就寝時にはクーラーを消す必要があり、朝方暑くなり不快であった。部屋やホテルの施設は4スターとしては優れているが、施設のメンテナンスが悪く、従業員にホスピタリティが欠如。管理運営が杜撰である。ただ清掃は行き届いている。リピーターには好まれないホテルと思う。

2018 年 7 月に 1 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 7 月 30 日)

Dear Guest, Thank you for having selected to stay with us and for taking the time to share a review of the time spent with us. Please do accept my sincere apologies for not meeting your expectations on this visit. I have given careful consideration to your feedback and rest assured that we will take corrective measures. On another note I am delighted to let you know that we have just completed renovating the main swimming pool which has now been re tiled and fitted with a completely new pool deck for the comfort and satisfaction of all our guests. I trust this will not deter you from visiting us again as we look forward to another opportunity to welcome you back. Sincerely David de Silva Operations Manager

8/10 (良い)

Yayaya、Singapore

2018 年 3 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

バワ建築のホテル

バワ建築のホテルで随所にセンスの良さが感じられます。とても綺麗できめ細かい砂の砂浜まで30秒、スタッフもフレンドリーで良い滞在になりました。

2018 年 2 月に 2 泊滞在

Davidからの返信 (投稿日 : 2018 年 5 月 13 日)

Dear Yayaya, Thank you for sharing such lovely photographs taken and for the equally lovely review of your stay with us. I was delighted to read that you had enjoyed the time spent with us. We all look forward to another opportunity to welcome you back to our resort. Sincerely David de Silva, Operations Manager.

8/10 (良い)

ちゃむ、tokyo

2017 年 5 月 7 日

良かった点 : スタッフとサービス、客室の快適度

部屋から直接ビーチへ

部屋のリビングから直接プールとビーチへアクセスできます。ダイニングもバーもオープンでとても移動は楽です。開放的でのんびりとしたホテルです。バワ建築の美しさもあり快適に過ごせました。毎日短時間ですが停電するのと、ビュッフェメニューがほぼ毎日同じなのでそこだけはちょっと気になりました。あと、バスルームに小型ですがゴキブリが…。面倒なので放っておきましたが驚きました。

AVANI Bentota Resort & Spaからの返信 (投稿日 : 2017 年 5 月 15 日)

Dear Guest, Thank you for your comments with regard to your stay with us at AVANI Bentota Resort & Spa. Glad to note that you have enjoyed your stay here with us and hope to see you back at the resort for another relaxing vacation. Regards, Roshan Fernando

10/10 (非常に良い)

NH、千葉県

2016 年 9 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

立地最高

ジェフリーバワのホテルの中で立地が最高です。ベントータ駅から1分です。コロンボやゴールに電車で行くのに便利です。ビーチにもすぐに出られます。食事の質もよく、オーシャンビューの部屋も快適でした。

2/10 (非常に不満)

Naka、愛知

2014 年 1 月 1 日

気になった点 : スタッフとサービス

二度と泊らない、誰にも勧めない！！

ビーチに面し、部屋も悪くはないが値段が高い割にサービスや従業員態度が大問題。クリスマスイブや大晦日はガラディナーと称して高額別料金が強制された。ガラディナー料理は悪くは無かったがとても値段に見合ったとは言えない。夜のバッフェも一度利用したが非常に不味く特にパスタは最悪。二度と泊らない、誰にも勧めない！！

8/10 (良い)

keisuke、日本, 東京都

2013 年 6 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

建築家にもGOOD!!!

太陽の高さによってホテルの様子が様々に変化して楽しい。プールもビーチも気持ちよさそうだけど、使用時間に注意が必要。それでも夜のライトアップされたホテルのプールは綺麗でした。

10/10 (非常に良い)

Ryu、HK

2012 年 12 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

広くてきれい！

リニューアルされたのか、部屋はとてもきれいで、広い。プールも良かった。食事は80点、可もなく不可もなく。ベントータに宿泊する機会があれば、また選ぶと思います。

10/10 (非常に良い)

Adli

2023 年 5 月 7 日

2023 年 5 月に 2 泊滞在

8/10 (良い)

Hiam

グループ旅行

2023 年 5 月 1 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

George

2023 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Beautiful Resort

We were welcomed with big smiles and fresh complimentary juices. Our room was upgraded without additional fees. Good variety of breakfast. The staff is very friendly and helpful. Special thanks to Mendis & Sudish who work at Breeze Restaurant. The hotel and surroundings are very neat, also easy access to the beach. Near to seafood restaurants. Excellent service throughout the stay. Totally recommend!

2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

Gamage

家族旅行

2022 年 12 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great buffet and friendly staff.

10/10 (非常に良い)

Chris

2022 年 12 月 29 日

10/10 (非常に良い)

Rob

2022 年 11 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Excellent

Amazing staff, super helpful, got an upgrade, couldn’t have asked for better!

2022 年 11 月に 3 泊滞在

8/10 (良い)

saad

2022 年 3 月 22 日

2022 年 3 月に 2 泊滞在

Team Avani Bentota Resortからの返信 (投稿日 : 2022 年 3 月 29 日)

Dear Saad, Thank you so much for your rating of 8/10 we are delighted that you enjoyed your stay! Come visit us again on your next travels to the region. Kind regards

8/10 (良い)

EISSA、DOHA

家族旅行

2022 年 3 月 18 日

良かった点 : スタッフとサービス

Good staff but hotel needs more maintenance & renovations in superior rooms at least.. flooring & bathrooms needs more more care of maintenance

2022 年 3 月に 1 泊滞在

Team Avani Bentota Resortからの返信 (投稿日 : 2022 年 3 月 29 日)

HI Eissa, Thanks very much for taking the time to write a review and for the rating. We are delighted that you appreciated our staff and service, your feedback means a lot to us! Thank you for your comments regarding maintenance and upgrades, we have been systematically addressing all issues and our team is very much focused on this. Thank you once again and we hope we have the pleasure of welcoming you once again at the Avani Bentota Resort! kind regards

8/10 (良い)

Evelyn

家族旅行

2020 年 3 月 11 日

良かった点 : スタッフとサービス、客室の快適度

Överlag är vi nöjda och det var väldigt avslappnat, vilket var syftet med hela resan. Menyn vid poolbaren behöver verkligen förbättras. Inget av det vi beställde smakade som det skulle

2020 年 3 月に 6 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 3 月 15 日)

Dear Evelyn, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Chaminda Samaranayake General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行, 小さなお子様連れの家族旅行

2020 年 3 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Beautiful beach and nice hotel garden with two beautiful pools. Quite and calm and pleasant atmosphere. Not crowdy. Good food at the restaurants but boring breakfast with very little to choose from with focus on indian style breakfast. Cheap cheese, cheap juices, cheap yoghurt. Perfect location for a beach holiday.

2020 年 2 月に 10 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 3 月 2 日)

Hi Guests, We're extremely sorry that you had to face such difficulties in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Regards, Chaminda Samaranayake General Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行, 家族旅行

2020 年 1 月 24 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great beach location, amazing breakfast at property

2020 年 1 月に 5 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 1 月 25 日)

Hi Guest Our team here at Avani Bentota Resort is thrilled to hear such good feedback, and we’re proud to be one of the most beautiful hotels in Bentota. Next time you’re here, you should try the Loft – Roof Top Bar “We hope to see you again soon and bring a friend!” Thank you, Chaminda Samaranayake General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2020 年 1 月 20 日

良かった点 : 客室の快適度

2020 年 1 月に 7 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 1 月 22 日)

Our team here at Avani Bentota Resort is thrilled to hear such good feedback, and we’re proud to be one of the most beautiful hotels in Bentota. Next time you’re here, you should try the Loft – Roof Top Bar “We hope to see you again soon and bring a friend!” Thank you, Chaminda Samaranayake General Manager

10/10 (非常に良い)

Claudia、München

カップルで旅行

2020 年 1 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Sehr schöne großzügige Anlage, toller großer Pool, unglaublich freundliches Personal, das sich gerne Zeit nimmt für eine kleine Unterhaltung, wunderbare große Frühstücksauswahl, schöner Strand.

2020 年 1 月に 1 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 1 月 10 日)

Hi Claudia, Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Thanks & Regards, Chaminda Samaranayake General Manager

8/10 (良い)

Sharon

2020 年 1 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Westernized Resort with Western Prices

Although the facility and location were lovely, the value for what staying here cost was not what I expected. For example, my room was provided only 2 small courtesy bottles of water a day. I guess I just expected more service and “perks” for the princely sum I paid per night. The first day I had no towels. I called the front desk before heading outside but they still were not delivered and I had to go in person to request them. The food in the breakfast buffet and one restaurant I ate at was only so-so. It seems they are catering more toward westerners who don’t want a local experience, but would rather stay in their comfort zone. I had a delicious meal outside the resort for much less money. When I was shown to my room, the resort features were pointed out including the restaurants, spa, and pools. I was cautioned about swimming in the ocean because of currents, but it felt like the staff was just trying to keep guests within the resort. The proximity to the beach is why I chose the location and despite the warnings I spent considerable time on the beach and in the ocean which was warm and inviting with gentle waves and no undertow.

2019 年 12 月に 3 泊滞在

Chamindaからの返信 (投稿日 : 2020 年 1 月 4 日)

Dear Sharon, Thanks for your review. We will use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review our business! Regards, Chaminda Samaranayake General Manager

10/10 (非常に良い)

LARISA

グループ旅行

2019 年 12 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Хороший отель на берегу океана

Расположен на жд станции Бентота. Ухоженная чистая территория с бурундучками, пляж желтый песок, море с волнами. На территории чистые бассейны в которых в основном все купались. Поезда изредка слышны, но это не напрягает. Отель советую на несколько дней

2019 年 12 月に 2 泊滞在

Chamindaからの返信 (投稿日 : 2019 年 12 月 24 日)

Hi Larisa, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Chaminda Samaranayake General Manager

8/10 (良い)

Anna

家族旅行

2019 年 11 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 11 月に 3 泊滞在

Chamindaからの返信 (投稿日 : 2019 年 11 月 17 日)

Hi Anna, Greetings from Avani Bentota Resort!! Thank you for rating given and let us know what are the areas to improve to reach five star rating. We thank you for choosing Avani Bentota Resort! Thank You, Chaminda Samaranayake General Manager

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2019 年 9 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Fantastic location where you could easily walk out to local restaurants or jump on the train for a day trip

2018 年 4 月に 9 泊滞在

davidからの返信 (投稿日 : 2019 年 9 月 8 日)

Hello there, Thank you for sharing a review and great to know that you liked our location. With sunny regards from Bentota. David de Silva Senior Operations Manager

2/10 (非常に不満)

Simon

2019 年 9 月 5 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Hold jer væk fra dette helvede!

Det her er alt andet end 5 stjernet! Værste hotel jeg nogensinde har været på! Da vi ankom havde de ikke vores booking, og de havde en arrogant opførelse. Vi fik hotels.com til at ringe til dem og bekræfte, og de løftede bare røret og lagde på igen. Efter næsten en time fik vi et værelse der havde mug på væggene og gulvet boblede op grundet vandskade. Der var spindelsvæv alle steder. Da vi gjorde opmærksom på dette blev vi mødt med en uinteresseret og arrogant attitude. De ville ikke engang se værelset. Vi fik nu et værelse der lå langt fra alt andet, lige ud til en jernbane, der holdte os vågen hele natten. Ved poolen fik vi en parasol der var levende! Flere 1000 myrer kravlede inde i den, da medarbejderen fra poolen åbnede den. Han lukkede den blot sammen og viste os over til en anden, der var helt gennemhullet. De gjorde ikke mere ved problemet efter. Der var et par der havde sex i poolen, foran 2 medarbejdere, der blot kiggede på. De gjorde intet ved dette problem heller ej. Halvdelen af restauranterne på hotellet, er lukket. De sprøjter gift mod myg på hele hotellet uden advarsel, så man indånder det. Generelt en forfærdelig oplevelse, hold jer væk fra det her sted.

2019 年 9 月に 1 泊滞在

davidからの返信 (投稿日 : 2019 年 9 月 8 日)

Hello Simon, Thank you for taking the time to give us some feedback following your recent stay with us. I have already responded to your response to the internal survey as well. I have given careful consideration to the feedback areas highlighted in your review and will ensure to look at each point in detail and take corrective actions as required. Thank you for having selected to stay with us on this visit to our paradise island. With sunny regards from all of us in Bentota. David de Silva Senior Operations Manager

8/10 (良い)

Max、Sydney

カップルで旅行

2019 年 8 月 31 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Check-in & check-out seemed to be at the same time so it was very chaotic when we arrived, we didn't get our room until 430pm but the manager was very lovely & gave us free drinks & food while we waited. Great size room with all the facilities we needed. Great choice at the buffet for breakfast. Overall we enjoyed our stay there.

2019 年 8 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 9 月 1 日)

Hello Max, Thank you for taking the time to share such a lovely review of your recent stay with us. It was a delight to know that overall you enjoyed the time spent at our resort and we hope to see you back. With sunny regards from Bentota. David de Silva Senior Operations Manager

8/10 (良い)

宿泊されたお客様

2019 年 7 月 26 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

気になった点 : スタッフとサービス

Nice hotel with clean rooms and awesome views but the staff lack a basic sense of service!

2019 年 7 月に 1 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 7 月 27 日)

Hello there, My apologies for the generic greetings as I dont have your name. Thank you for the rating and the feedback which we will look into. With sunny regards from Bentota. David de Silva Senior Operations Manager

8/10 (良い)

Rebecca Holt

2019 年 7 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

God service & god komfort

Veldig fornøyd med dette hotellet. Meget god service. Rent og pent. Noen mygg inne på rommet som kom inn mest sannsynlig under de daglige rengjøringene (morgen & kveld), men foruten om det var alt meget bra. Sluket og vannet trakk ned noe tregt. Fint området & basseng. Grei mat i bufféen. Fin romantisk middag på stranden.

2019 年 7 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 7 月 27 日)

Hello Rebecca, Thank you for the rating and lovely comments. Great to know that you enjoyed the time spent with us and we hope to see you soon. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 5 月 11 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

the staff were lovely the food was fantastic the location could not have been better right on a lovely beech 5 minutes walk to the local shops or a short tuk tuk ride to town or a nice easy walk all the staff were courteous and always smileing we would highly recommend this hotel.

2019 年 4 月に 7 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 5 月 12 日)

Dear Guest, Thank you for taking the time to share such a lovely review of the time spent with us. It was indeed a delight to learn that you had a fantastic time at our resort and we hope you will return. With sunny regards from Bentota David de Silva Senior Operations Manager

10/10 (非常に良い)

Peter

家族旅行

2019 年 5 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Mooie tuin met twee zwembaden , tevens kort loopje naar het strand.

2019 年 4 月に 13 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 5 月 8 日)

Hello Peter, Thank you for the lovely compliments. It was great to know that you enjoyed the location and facilities. Hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager David

10/10 (非常に良い)

Tilda

2019 年 4 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Parresa

Allt var superbra och personalen jättetrevlig!

2019 年 4 月に 6 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 4 月 25 日)

Thank you Parresa for the rating and compliments. Hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

Lori、Toronto Canada

家族旅行

2019 年 4 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great location on a fantastic beach. I booked the cheapest room through Expedia but for some reason management gave us a free upgrade to a spectacular villa. Gotta love that!

2019 年 4 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 5 月 8 日)

Hello Lori, Thank you for the lovely compliments and great to know that you enjoyed the time spent with us. Hope to see you back again. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Der Service und die Hotel Angestellten sind sehr nett und bemüht den Kunden höchstzufrieden zu stellen! Top Lage: direkt im Zentrum und neben der Bahnstation Bentota. Direkt am herrlichen Strand...Frühstück und Hotel top! Das einzige, was fehlte, sind die liegen am Strand, wenn man es denn nun perfekt haben möchte..wobei das Hotel direkt am Strand ist

2019 年 3 月に 4 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 4 月 25 日)

Dear Guest, Thank you for the rating and comments. Glad to note that you enjoyed the time spent with us. With sunny regards from all of us at Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 3 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We really enjoyed our stay at the Avani Resort. The location was wonderful, the combination of the beach, which is amazing, and the Avani grounds with the pools and chairs and shade was really relaxing. The staff was super helpful and the food and spa also great.

2019 年 3 月に 7 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 4 月 25 日)

Dear Guest, Thank you for the rating an lovely comments. It was a delight to note that you enjoyed the time spent with us. We hope you will visit us again. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

Alina

2019 年 2 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Лучшее место в Бентоте:)

От проживания в отеле остались только положительные впечатления! Мы приехали в 7 утра и персонал старался как можно скорее заселить нас в номер после долгого перелёта, в 12 нас проводили в номер. Отличный вид на океан, приятный номер, отзывчивый персонал, вкусные и разнообразные завтраки. В общем, мы остались довольны!

2019 年 2 月に 3 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 3 月 13 日)

Dear Guest, Thank you for taking the time to share such a lovely review of the time spent with us. It was a pleasure to learn that you had a super time in the hotel and we hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

Abdullah

2019 年 2 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

السعادة مصدرها الاسترخاء والاستمتاع بالحياة

المكان اكثر من رائع للاستجمام خدمات متكاملة فقط شي واحد يحتاجه المنتجع هو المصعد

2019 年 2 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2019 年 3 月 13 日)

Hello Abdullah, Thank you for the rating and lovely comment. It was great that you enjoyed your holiday at our resort and we hope you will come back again. With sunny regards from Bentota. David de Silva Senior Operations Manager

10/10 (非常に良い)

Rickard

2018 年 12 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Very nice hotel with good service.

2018 年 12 月に 3 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 12 月 28 日)

Thank you Rickard for the rating and lovely comments. Hope to see you again at our resort. With sunny regards from Bentota David de Silva Senior Operations Manager

6/10 (普通)

Jean

2018 年 11 月 29 日

I’ve been to a number of hotels in Sri Lanka. This one disappointed. The linen and room were a bit worn down. The staff did not always speak sufficient English (simple utterances). Breakfast was excellent though, but the rooms were definitely stuck in the previous century.

2018 年 11 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 12 月 4 日)

Hello Jean, Thank you for taking the time to share a review of our recent stay with us. Great to know that you enjoyed the breakfast spread on offer. Thank you for your feedback on the areas for improvement which we have already looked into. With sunny regards from Bentota David de Silva Operations Manager

10/10 (非常に良い)

Deepa

2018 年 11 月 20 日

We enjoyed our stay at Avani Bentota. The staff was very courteous and helpful. The food was outstanding and so was the hospitality. Great location, would like to be back sometime soon.

2018 年 10 月に 3 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 12 月 4 日)

Hello Deepa, Thank you for having selected to stay with us and for taking the time to share a review of your recent stay. It was a pleasure to know that overall you enjoyed the time spent with us and we hope to see you again. With sunny regards from Bentota David de Silva Operations Manager

10/10 (非常に良い)

Bhushan、Douglas, Isle of Man

2018 年 11 月 16 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Our first visit to Shri Lanka. Our stay at the resort was excellent and comfortable stay. The room was very clean which made our stay very comfortable. All the staffs are very polite and offer great customer service with a smile. We were only not satisfied with the massage and the gym facility is very poor so did not use it. Chatters can be improved with more entertaining facilities in the evening, having said that the service is great. In the chatters they should have facilities for the smokers outside the eatery/bar place. The beach is excellent with golden sand. We will definitely visit Shri Lanka and stay at Avani. Breakfast, lunch and dinner facilities are excellent and very appetizing.

2018 年 11 月に 12 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 11 月 17 日)

Hello Bhushan, Greetings from the Avani Bentota Resort and AYUBOWAN, as we traditionally greet in Sri Lanka which means 'May you enjoy long life' I am delighted to hear that you had such an enjoyable time during your stay with us and that the team looked after you well. Thank you for your comments about our resort which are truly appreciated. We thank you for having selected to stay with us and hope you will visit us on your next trip to Sri Lanka. With sunny regards from Bentota David de Silva Operations Manager

8/10 (良い)

Alex、Portsmouth

2018 年 10 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

NIce hotel, shame it was raining

Quite a nice hotel resort, we made the mistake of being there during monsoon season. it was quite quiet while we were there because of the season, so one of the restaurants and bars was closed unfortunately. the main restaurant that was open for the breakfast and evening buffets was amazing though. the selection of food was great, form local sri lankan dishes to western continental.

2018 年 10 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 10 月 15 日)

Hello Alex, AYUBOWAN, as we traditionally greet in Sri Lanka which means 'May you enjoy long life' Thank you for taking the time to share a review of the time spent with us. Glad to note that you liked the hotel and that overall you enjoyed your stay with us. Yes it was monsoon time but I hope that this did not stop you from enjoying your holiday. The rains however have stopped now and it is nice and sunny as I write this response. Thank you for having selected to stay with us and we hope you will visit us on your next trip to Sri Lanka. With sunny regards from Bentota and Sri Lanka. David de Silva Operations Manager

10/10 (非常に良い)

宿泊されたお客様

2018 年 9 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Friendly staff

The staff is outstanding, breakfast perfect en the room is clean

2018 年 9 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 9 月 24 日)

Dear Guest, Thank you for sharing such a lovely comment about our resort. It was great to know that you enjoyed the food on offer, the rooms and the friendliness of the team. We hope you will visit us again sometime. Sincerely David de Silva Operations Manager

2/10 (非常に不満)

Esther、Dubai and Atlanta

2018 年 9 月 16 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

The rating online For this property didn’t match what we found and we immediately left. The room were musty and the floors were worn out. The only thing that looked like the photos online was the bathroom which looked like it had been recently renovated. There were insects from the reception during checkin until we got to our room which was the last straw. We turned around and checked out. Overall very very dissappointed.

2018 年 9 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 9 月 16 日)

Hello Esther, Thank you for sharing a review of your short experience with us and my apologies if we were not able to meet your expectations on this visit. We hope that we will be able to be of greater assistance on another opportunity in the future. Sincerely David de Silva Operations Manager

10/10 (非常に良い)

Laura

2018 年 8 月 30 日

Hotel precioso,perfecto para descansar,una maravil

Gran hotel en la misma playa,preciosos jardines muy cuidados y atención inmejorable.Muy buena comida y desayuno fabuloso y muy variado,bien situado,perfecto!

2018 年 8 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 9 月 4 日)

Thank you Laura for your lovely comments about our resort. Glad to know that overall you enjoyed the time spent with us. Hope to see you again soon. Sincerely David de Silva Operations Manager

10/10 (非常に良い)

Hussain

2018 年 8 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 8 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 8 月 25 日)

Thank you Hussain for the rating. I would assume that you enjoyed the time spent at our resort and we hope you will return. Sincerely David de Silva Operations Manager

8/10 (良い)

Paul、london

2018 年 7 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Paradise island hotel

Great hotel right on the beach. Beautiful views over palm trees and sand. Hotel is going through some renovation work at the moment including a new pool which will look amazing when finished. Staff are very attentive and helpful especially Jay de Silva one of the reception staff. Food always good. Can't fault it. It's a tipping culture so be ready for hands held out! Mainly outside the hotel but still goes on inside. I would go back.

2018 年 7 月に 9 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 7 月 22 日)

Hello Paul, Thank you for having selected to stay with us and for sharing a review of the time spent at our resort. It was a delight to note that you enjoyed the views and the cuisine. Thank you for appreciating the friendliness of the team, especially Jayantha from the Reception. I will definitely convey your kind sentiments to him and the rest. Yes the pool has been through a major renovation and the new look pool is all set to be opened on the 25th of this month. We hope you will visit us again on your next visit to Sri Lanka. Sincerely David de Silva Operations Manager

2/10 (非常に不満)

Omer

2018 年 7 月 10 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Below average, over priced, in need of renovation

This hotel needs renovation, they have already started and closed one of the pools. We have booked 2 deluxe rooms, when we arrived to checkin got told only one room is available and they gave us a second room across the hotel which isn't practical with children. When we complaints the manager offered two superior rooms with full board, however food is average and due to the low number of guests they don't really spend that much effort in cooking. On the checkout they've added more that $150 on top of the price paid at Hotels.com, claiming it's some sort of local taxes. Very unhappy and will never come close to it again. Way Overpriced for the services offered

2018 年 7 月に 2 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 8 月 2 日)

Hello Omer, Thank you for having selected to stay with us and for taking the time to share a review of the time spent at our resort. Please do accept my sincere apologies for not having met some of your expectations on this recent visit to our resort. Rest assured that I have already taken corrective measures in a proactive bid to ensure that these circumstances do not repeat. I am also checking on the USD150 charge mentioned and appreciate if you will let me know how I can communicate the outcome of this to you. On a more positive note I am delighted to let you know that we have just completed renovating most of our rooms and the main swimming pool which has now been re tiled and fitted with a completely new pool deck for the comfort and satisfaction of all our guests. Omer, I trust that your last experience with us will not deter you from visiting us again. Do give us an opportunity to put things right on your next visit to Sri Lanka. Sincerely David de Silva Operations Manager

8/10 (良い)

宿泊されたお客様

2018 年 6 月 24 日

良かった点 : スタッフとサービス、施設のコンディションと設備

A night in Bentota, Sri Lanka.

At first we had issues with construction work around the room till 5pm, and problem with check in due to a mistake from my side reserving 1 adult instead of 2, they could have allowed us to check in and resolve that issue later but we were held up for a bit, that aside they gave us free dinner and late checkout therefore I am happy with how they handled it.

2018 年 6 月に 1 泊滞在

David de Silvaからの返信 (投稿日 : 2018 年 6 月 30 日)

Dear Guest, Thank you for selecting to stay with us and for sharing a review of your stay with us. My sincere apologies if we did not meet your expectation during this stay however I am glad to note that your concerns were addressed during your stay with us. We trust this will not deter you from visiting us again. Sincerely David de Silva Operations Manager

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