タジベントータリゾート & スパの口コミ

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タジベントータリゾート & スパの口コミ

タジベントータリゾート & スパ

National Holiday Resort, Bentota

8.4

とても良い

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

7.2/10

環境への配慮

10/10 (非常に良い)

MAKI

2024 年 5 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2017 年 9 月 30 日

良かった点 : スタッフとサービス、客室の快適度

リゾートホテルらしいリゾートホテル

プールサイドからの夕日が絶景だった。プールサイドのレストランで食べる朝食ビュッフェも美味しかった。フロントのスタッフのサービスが、素晴らしかった。

2017 年 9 月に 1 泊滞在

Ranjit Shankar からの返信 (投稿日 : 2017 年 10 月 2 日)

Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

2017 年 9 月 6 日

良かった点 : スタッフとサービス、客室の快適度

2017 年 9 月に 1 泊滞在

Thank you for taking the time to give us this survey. Look forward to welcoming you back during your future visits

8/10 (良い)

Keiko

2017 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

家族向けのインド系豪華なホテル

チェックイン時間前に到着したのでコーヒーを飲みながら時間を潰しましたが、レセプションのスタッフは感じ良かった。部屋もオーシャンビューで居心地よかった。小さな子供を連れた家族旅行者が多く、廊下を騒がしく走り回られてリラックスしづらかった。スパでのインド系アーユルヴェーダトリートメントが興味深かかった。チェックアウトの際に大変慇懃無礼な態度に不愉快な思いをした。

8/10 (良い)

宿泊されたお客様

2015 年 8 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

いいホテル

周辺にあまりレストランがない所が残念です

10/10 (非常に良い)

Mohan

家族旅行

2024 年 5 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great

2024 年 5 月に 1 泊滞在

SMからの返信 (投稿日 : 2024 年 5 月 10 日)

Dear Mr. Mohan,Greetings from Taj Bentota Resort & Spa At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates Once again we thank you for sharing your valuable feedback and look forward to welcome you back soon Warm regards, Sibi Mathew General Manager

2/10 (非常に不満)

Ahmed

家族旅行, 小さなお子様連れの家族旅行

2024 年 4 月 14 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.

2024 年 4 月に 2 泊滞在

SMからの返信 (投稿日 : 2024 年 4 月 22 日)

Dear Mr. Ahmed, Greetings from Taj Bentota Resort & Spa! At the outset I would like to thank you for being a valued patron It is the feedback from our esteemed and valued guests which allows us to enhance further and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and do hope to welcome you back soon Warm Regards Sibi Mathew General Manager

10/10 (非常に良い)

eileen

家族旅行

2024 年 4 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.

2024 年 4 月に 5 泊滞在

SMからの返信 (投稿日 : 2024 年 4 月 22 日)

Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

8/10 (良い)

Simon

カップルで旅行

2024 年 3 月 25 日

良かった点 : スタッフとサービス、設備とサービス

Good hotel, pricey wine

2024 年 3 月に 7 泊滞在

SMからの返信 (投稿日 : 2024 年 4 月 3 日)

Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

10/10 (非常に良い)

Nicolas

2024 年 2 月 21 日

2024 年 2 月に 6 泊滞在

SBからの返信 (投稿日 : 2024 年 4 月 3 日)

Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

10/10 (非常に良い)

Danielle

家族旅行

2024 年 1 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Fabuleux séjour en famille

Nous avons passé quelques jours très reposant au Taj Bentota. Les chambres sont confortables et refaites à neuf. La piscine et la plage sont facilement accessibles. Le personnel est vraiment très gentil et accueillant. Enfin le restaurant Shack est notre préféré avec une belle sélection de fruits de mer.

2023 年 12 月に 5 泊滞在

SBからの返信 (投稿日 : 2024 年 1 月 10 日)

Chère Mme Danielle,Salutations du Taj Bentota Resort & Spa ! Tout d'abord, je voudrais vous remercier d'être un mécène apprécié et ravi de savoir que vous avez passé un séjour heureux et confortable avec nous. Nous apprécions sincèrement vos précieux commentaires. Je partagerai vos commentaires avec notre équipe et je suis sûr que ces commentaires serviront d'encouragement à tous nos associés. Encore une fois, nous vous remercions d'avoir partagé vos précieux commentaires et nous sommes impatients de vous accueillir à nouveau bientôt.Cordialement,Sibi MathieuDirecteur général

8/10 (良い)

Suman

2023 年 12 月 23 日

2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

JOAQUIM

2023 年 10 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 8 泊滞在

SBからの返信 (投稿日 : 2023 年 10 月 16 日)

Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Sibi Mathew General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 (良い)

宿泊されたお客様

家族旅行

2023 年 4 月 29 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

気になった点 : 施設のコンディションと設備

2023 年 4 月に 2 泊滞在

SKからの返信 (投稿日 : 2023 年 5 月 2 日)

Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 (良い)

gurmukh

カップルで旅行

2023 年 4 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.

2023 年 4 月に 3 泊滞在

SKからの返信 (投稿日 : 2023 年 4 月 21 日)

Dear Guest,Thank you for sharing your experience.We are pleased to learn that you enjoyed your stay with us.On behalf of all my colleagues at Taj Bentota Resort & Spa, Sri Lanka, it was an absolute honor to have you, and we are all looking forward to your next visit with us.Best wishes,Samir KhannaGeneral ManagerTaj Bentota Resort & Spa, Sri Lanka

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2023 年 4 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 4 月に 2 泊滞在

SKからの返信 (投稿日 : 2023 年 4 月 21 日)

Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

6/10 (普通)

宿泊されたお客様

2022 年 12 月 9 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 客室の快適度

Bullrigt, men nära havet

Bra läge vid havet med fin pool och lätt att ta sig ner till stranden. Rummen har dålig lljudisolering och både grannar, tågen och AC-enheter låter. Det är mycket folk över allt så inget ställe att åka om man vill koppla av.

2022 年 12 月に 2 泊滞在

6/10 (普通)

Kamani、London

カップルで旅行

2022 年 9 月 21 日

気になった点 : 設備とサービス、施設のコンディションと設備

We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel

2022 年 9 月に 1 泊滞在

SMからの返信 (投稿日 : 2022 年 9 月 23 日)

Dear Guest, Thank you for your review. We have shared your concerns with our colleagues and our endeavours are to bring continuous efforts in improving our services. Best wishes from all of us. Samir Khanna General Manager

6/10 (普通)

Taniya

2022 年 8 月 7 日

2022 年 8 月に 1 泊滞在

SKからの返信 (投稿日 : 2022 年 8 月 10 日)

Dear Guest, Thank you for staying with us. We acknowledge your concerns shared in our feedback survey. Our endeavours are to take measures to have satisfied guests. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 (非常に良い)

Matt

2022 年 4 月 17 日

2022 年 4 月に 8 泊滞在

SMからの返信 (投稿日 : 2022 年 9 月 23 日)

Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 (非常に良い)

Stephan

2022 年 4 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Exclusiv

Besser gehts nicht, toller Service, tolles Zimmer, es gab sogar ein upgrade. Besomnmders nett: Gayan Gunasekara und Ranga Ruan aus dem Restaurantam Pool

2022 年 3 月に 2 泊滞在

SKからの返信 (投稿日 : 2022 年 4 月 7 日)

Dear Guest, Thank you for taking the time and sharing your experience with us. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 (良い)

Richard

2022 年 4 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2022 年 3 月に 2 泊滞在

SMからの返信 (投稿日 : 2022 年 9 月 23 日)

Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

4/10 (不満)

Katarzyna

家族旅行

2022 年 3 月 11 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

Fatalny hotel

Ten hotel nie zasluguje na wiecej niz 3 gwiazdki, brudno, lazienka w pokoju w stanie tragicznym! o 9ej rano WSzYSTKIE lezaki i parasole zajete. Personel przemily ale absolutnie nie jest to standard reklamowany na stronie. Sniadania srednie…

2022 年 3 月に 3 泊滞在

SKからの返信 (投稿日 : 2022 年 3 月 22 日)

Drogi Gościu, Dziękujemy za poświęcenie czasu i podzielenie się z nami swoimi opiniami na temat pobytu. Nasze wysiłki mają na celu ulepszanie naszych usług i dostarczanie najlepszych. Wszystkiego najlepszego Samir Channa Główny menadżer Taj Bentota Resort & Spa, Sri Lanka

8/10 (良い)

宿泊されたお客様

2022 年 2 月 17 日

良かった点 : 清潔度、客室の快適度

A Pleasant Stay

Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.

2022 年 2 月に 3 泊滞在

SKからの返信 (投稿日 : 2022 年 2 月 22 日)

Dear Guest, Thank you for taking the time to post your review. We are happy to read that you loved your experience during your stay with us. We have made a note of your feedback and assure you the same will be looked upon. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager.

10/10 (非常に良い)

NIKET

出張

2022 年 1 月 26 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

2022 年 1 月に 2 泊滞在

KBからの返信 (投稿日 : 2022 年 2 月 17 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Bentota! Best regards Kiran Bussari General Manager

4/10 (不満)

Ahmed

家族旅行

2022 年 1 月 12 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,

2022 年 1 月に 3 泊滞在

KBからの返信 (投稿日 : 2022 年 1 月 21 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for choosing to stay with us. It was kind of you to take time out to share your words of praise for the team. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating. I am happy to share your sentiments with the team. You feedback on the rooms and elevators will be shared with our projects and interiors team for due consideration in the upcoming renovation. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! With best wishes and regards, Kiran Bussari General Manager

6/10 (普通)

Joseph

グループ旅行

2022 年 1 月 6 日

良かった点 : 清潔度

Disappointed

Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star

2022 年 1 月に 1 泊滞在

KBからの返信 (投稿日 : 2022 年 1 月 7 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during your stay at the resort. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We assure you that we will do our best to deliver a great hotel experience in the future. Thank you once again for your feedback. Best regards Kiran Bussari General Manager

10/10 (非常に良い)

Garima

家族旅行

2021 年 12 月 30 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Perfect get away

Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.

2021 年 12 月に 2 泊滞在

KBからの返信 (投稿日 : 2022 年 1 月 4 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We are delighted that you had a fantastic stay at the hotel. Your feedback is truly appreciated and will certainly be shared with the team. It will be our privilege to have you stay with us again, during your future visits. Thank you so very much for taking the time to give us your valuable feedback and for choosing to stay at the resort. Please stay safe and look forward to welcoming you back! Warm regards Kiran Bussari General Manager Taj Bentota Resort & Spa, Sri Lanka.

4/10 (不満)

Christopher

2021 年 9 月 30 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

2021 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2021 年 5 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Fanstastic staff.

2021 年 4 月に 14 泊滞在

KBからの返信 (投稿日 : 2021 年 5 月 10 日)

Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and please stay safe and look forward to welcoming you back during your future visits to Bentota! Best regards Kiran Bussari General Manager

10/10 (非常に良い)

宿泊されたお客様

2021 年 3 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The Palms had a very nice menu and buffet. The staff were very pleasing and at your beckoned call. The pool was perfect.

2021 年 3 月に 14 泊滞在

RSからの返信 (投稿日 : 2021 年 3 月 22 日)

Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2020 年 3 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great!

Lovely place, really quiet and peaceful! The team are amazingly accommodating and friendly. Location was good, just walk up you’ll be in the heart of town

2020 年 3 月に 8 泊滞在

rsからの返信 (投稿日 : 2020 年 3 月 13 日)

Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 3 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We enjoyed the stay, food and the Beach. Really amazing property.

2020 年 3 月に 1 泊滞在

RSからの返信 (投稿日 : 2020 年 3 月 10 日)

10/10 (非常に良い)

宿泊されたお客様

2020 年 3 月 3 日

2020 年 2 月に 13 泊滞在

RSからの返信 (投稿日 : 2020 年 3 月 4 日)

Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 (普通)

Peter、North Yorkshire

カップルで旅行

2020 年 2 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Large hotel.The floors are a little confusing .The wonderful beach is quite a walk from the hotel pool, which is on the 4th floor of the hotel ( overlooking the beach and gardens.The curved pool was busy with families during our stay. Main restaurant serves buffet style breakfast/lunch/dinner with plenty of choice for most tastes.The little publicised Seaview Restaurant serves fantastic and very reasonably priced a la carte food.As always in Sri Lanka,be very cautious with the wine- it is expensive and generally not well-kept and therefore often past its best. Not much to see in Bentota itself. This hotel is probably best for families who wish to stay put,but it is not cheap.

2020 年 2 月に 3 泊滞在

RSからの返信 (投稿日 : 2020 年 2 月 28 日)

Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Thank you once again for sharing your feedback. Best regards

10/10 (非常に良い)

Parvati、Peterborough , UK

2020 年 2 月 7 日

良かった点 : 清潔度

Taj Bentota is a beautiful resort . Our room with a large balcony overlooking the sea was very comfortable and we were well looked after by our room attendant Janaka. He was always helpful and courteous . Food at all the restaurants was good . We enjoyed going to the Oriental Pavilion Chinese restaurant and Sea View restaurant where food and service by waiters was excellent. Daily buffet breakfast, lunch and dinner at The Palms was of high quality too with a huge choice of delicious regional and international cuisine. Sam, waiter at The Palms was particularly efficient , providing excellent service. At reception Dumith Nonis was very pleasant and helpful . Overall the entire hotel ambience is pleasing though some areas could do with a bit of renovation , like the ensuite bathroom in our room 424 and some of the toilets and changing rooms in public areas of the hotel.

2020 年 1 月に 7 泊滞在

RSからの返信 (投稿日 : 2020 年 2 月 10 日)

Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Thank you for complementing our associate Dumith, Sam and Janaka, our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 2 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great hotel, very attentive staff and a lovely atmosphere!

2020 年 1 月に 3 泊滞在

RSからの返信 (投稿日 : 2020 年 2 月 6 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for the great review of our hotel! Your feedback will be shared with our entire team. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2019 年 12 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The property has direct access to one of the best beaches of Sri Lanka

2019 年 12 月に 6 泊滞在

RSからの返信 (投稿日 : 2019 年 12 月 31 日)

Season’s Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

SHEFALI

家族旅行

2019 年 12 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

eXCELLENT

2019 年 12 月に 4 泊滞在

RSからの返信 (投稿日 : 2019 年 12 月 30 日)

8/10 (良い)

宿泊されたお客様

家族旅行, 小さなお子様連れの家族旅行

2019 年 12 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Good beach side property . Very good dining options if you are a vegetarian

2019 年 12 月に 2 泊滞在

RSからの返信 (投稿日 : 2019 年 12 月 30 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 (不満)

宿泊されたお客様

家族旅行

2019 年 12 月 20 日

気になった点 : 清潔度、スタッフとサービス

Its not Taj !!

We could not convince chef of best known Indian 5 star hotel to have atleast one Indian dessert in the buffet especially when Indians are one of major occupants at the hotel. Food scores zero if dessert is missing. Dirty closets, old bathroom fittings. I can’t believe there is no hand-shower in bathroom. Just not good enough. Staff also of mixed quality, some of them can’t speak one English sentence properly. Im wondering if Taj India has outsourced facilities at Bentota to some contractor to manage to their behalf ?

2019 年 12 月に 3 泊滞在

RSからの返信 (投稿日 : 2019 年 12 月 23 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

2/10 (非常に不満)

Carolyn

グループ旅行

2019 年 12 月 20 日

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

FAR FROM 5-Star more like 3-3.5

The Taj is coasting based on the Prestigious name. A complete disappointment and no where near a 5 star. Multiple issues one after another and we were approached by two managers one at dinner and the other upon checkout. This hotel is not an indicator of the general Sri Lankan hospitality. More of an embarrassment for me as a native Sri Lankan that came to Sri Lanka to propose to my girl friend and then did a mini tour with her and my best friend, both of whom are first time travelers to Sri Lanka.

2019 年 12 月に 1 泊滞在

RSからの返信 (投稿日 : 2019 年 12 月 23 日)

10/10 (非常に良い)

SERGEY

2019 年 12 月 10 日

2019 年 12 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Sanjula was very helpful

2019 年 11 月に 3 泊滞在

rsからの返信 (投稿日 : 2019 年 11 月 25 日)

Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We had an amazing time at Taj in Bentota, our little one in particular was spoilt by the staff who all went out of their way to ensure he had the best time. We enjoyed all the facilities especially the pool and the spa. Food choices at the Taj are great, there is plenty of choice and the quality is exceptional, who doesnt love a dosa for breakfast?! The main Palms restaurant caters for all and has a great range of options, we also tried the Chinese restaurant one of the evenings and again the choices and food were great. The beach is clean and just perfect for sunset views and for kids to play and build sandcastles. My husband and myself enjoyed some spa time too, the treatments were nice and again the staff were great. Definitely come back to the Taj and back to Bentota, we had a great little family holiday and it was made perfect by the Taj and its amazing team!

2019 年 11 月に 5 泊滞在

RSからの返信 (投稿日 : 2019 年 11 月 19 日)

8/10 (良い)

Dmitrii

グループ旅行

2019 年 11 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 11 月に 8 泊滞在

RSからの返信 (投稿日 : 2019 年 11 月 22 日)

6/10 (普通)

Daoud、Dubai

カップルで旅行

2019 年 10 月 4 日

良かった点 : スタッフとサービス

The hostel is a bit old need refurbishment, the area is poor, can not go out of hotel, not recommended for more than 2 days. The food is not very good but not bad

2019 年 10 月に 2 泊滞在

RSからの返信 (投稿日 : 2019 年 10 月 7 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 9 月に 2 泊滞在

rsからの返信 (投稿日 : 2019 年 9 月 16 日)

Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

8/10 (良い)

宿泊されたお客様

2019 年 9 月 14 日

2019 年 9 月に 2 泊滞在

rsからの返信 (投稿日 : 2019 年 9 月 16 日)

6/10 (普通)

宿泊されたお客様

家族旅行

2019 年 9 月 12 日

良かった点 : 清潔度、設備とサービス

気になった点 : スタッフとサービス、施設のコンディションと設備

I liked that it was clean, nice location, good breakfast. Dinner was disappointing, very short on staff at the restaurant, a tad rude, no waiters to fill water, clean tables. Room was good but right above stairs facing the pool so no privacy if you stand in the balcony. Bathroom needs a major update. Mold, flush not work, old style toilet and bathtub, sink was very low. Only one charging plug in the room. Iron and hair dryer needs to be changed.

2019 年 9 月に 1 泊滞在

rsからの返信 (投稿日 : 2019 年 9 月 12 日)

Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

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