高級寝具、ピロートップベッド、ミニバー、デスク

ITC ガーデニア ラグジュアリー コレクション ホテル ベンガルールの口コミ

5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 357 件の口コミ中 257 件が非常に良い" "
評価 8 - 357 件の口コミ中 63 件が良い" "
評価 6 - 357 件の口コミ中 21 件が普通" "
評価 4 - 357 件の口コミ中 4 件が不満" "
評価 2 - 357 件の口コミ中 12 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Yasuaki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
ホテルは古いですが清潔で綺麗にしているので良かったです。ただ、エアコンがあまりに効きすぎてるのか、エアコン消しても寒くて寝られず朝を迎えてしまいました… ホテルスタッフに伝えたところ、ヒーターを用意してくれたのが良かったです。 朝食は充実して美味しかったです。
2023 年 9 月に 2 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

8/10 (良い)

Nobuyuki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
建物や設備は古いが、スタッフは皆親切で、特に不満はありません。安心して過ごすことができました。
2023 年 1 月に 5 泊滞在
Manas V. Krishnamoorthyからの返信 (投稿日 : 2023 年 2 月 2 日)
Dear Mr. Nobuyuki,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the facilities and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

6/10 (普通)

Yasuaki

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
スタッフの対応があまり良くなかった。 ・メールの返信がなかなか来ない。  2度リマインドして、ようやくレスが来るレベル。  Expediaのメッセージは誰も読んでない。 ・コーヒーを頼んでも出てこず、何度も声をかけてやっと出てきた ・荷物を預けたいだけなのに、ベルボーイがやるからと受付の人は対応せず20分以上待たされた ・サンドイッチ頼んだのに、ハンバーガーが出てきた(謝罪に来たが、面倒なのでこれでOKと伝えたけど) 施設はキレイですが、五つ星と名乗るにはスタッフのレベルは低いと思います。 Oberoiのほうがずっとレベルが高かったです。
2022 年 7 月に 4 泊滞在
Manas V. Krishnamoorthyからの返信 (投稿日 : 2022 年 8 月 4 日)
Dear Guest, Thank you for bringing this to our attention. Please accept my sincere apology for this service lapse from our end. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Manas V. Krishnamoorthy and I am the General Manager at ITC Gardenia – please give me a call on +91 80 6682 5005 when you have a spare moment and I’ll try my best to make this situation right. Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru

10/10 (非常に良い)

Tomoyasu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 11 月に 1 泊滞在
Manas V. Krishnamoorthyからの返信 (投稿日 : 2023 年 1 月 3 日)
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

MEGUMI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 8 泊滞在
GMからの返信 (投稿日 : 2019 年 10 月 24 日)
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. It’s delighting to know that you had a memorable experience at our hotel. It is our core aim to provide bespoke detailing and extend authentic hospitality to our guests from the time they check-in. We look forward to welcoming you back soon for yet another memorable experience. Warm Regards, Amaan Kidwai. General Manager ITC Gardenia Bengaluru

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 9 月 25 日)
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. It’s delighting to know that you had a memorable experience at our hotel. It is our core aim to provide bespoke detailing and extend authentic hospitality to our guests from the time they check-in. We look forward to welcoming you back soon for yet another memorable experience. Warm Regards, Amaan Kidwai. General Manager ITC Gardenia Bengaluru

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 4 泊滞在
GMからの返信 (投稿日 : 2019 年 8 月 16 日)
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At ITC Gardenia, we offer tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. It was indeed a pleasure to have had your patronage and we look forward to your future visit to our hotel. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru

10/10 (非常に良い)

hydrop、Tokyo

ペット同伴の旅行, 出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
特に問題は見当たらなかった。
2019 年 6 月に 5 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear Guest, Thank you for taking out the time to post this review. At ITC Gardenia, our ultimate endeavor is to provide exceptional level of service coupled with the best of amenities and facilities. The team and I look forward to welcome you back for another memorable experience. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2018 年 12 月 8 日)
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At ITC Gardenia, we offer tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. It was indeed a pleasure to have had your patronage and we look forward to your future visit to our hotel. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent!!!
2018 年 11 月に 4 泊滞在
GMからの返信 (投稿日 : 2018 年 12 月 8 日)
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At ITC Gardenia, we offer tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. It was indeed a pleasure to have had your patronage and we look forward to your future visit to our hotel. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru

10/10 (非常に良い)

KO、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
サービスの良いホテルです。
サービスもよく、設備も申し分ありませんでした。 1階のレストランも何度も利用しましたが、とてもくつろげました。

2/10 (非常に不満)

tom、tokyo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
・早くから西欧を受け入れて、成熟したサービスや地元嗜好との融合を感じさせる。 ・特に、朝食が良い ・クラブハウスサンドイッチが絶品

10/10 (非常に良い)

Takashi、Yokohama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hotel!
It stayed two nights. First day, I arrive over midnight, but staffs was very kind with welcome. There are good facilities, good foods and good staffs! I could enjoy stay and relaxed.

10/10 (非常に良い)

Praveen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property
2024 年 4 月に 1 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 (良い)

Dibya Ranjan

Lovely hotel.
2024 年 6 月に 1 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Riyaz、Plano

2024 年 3 月に 2 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

B.K>

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay, staff is very hospitable and aim to please. Breakfast buffet is excellent. Japanese restaurant is awsome.
2024 年 3 月に 7 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 (良い)

Narayan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Our 2024 Bengaluru visit
It’s 20 plus years old property need upgrades their phones system is of date their toilet flushing is John Wayne time and the cafeteria for breakfast needs immediate improvement
2024 年 2 月に 1 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

6/10 (普通)

Andrew

良かった点 : スタッフとサービス、客室の快適度
2024 年 2 月に 4 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest,Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 (良い)

Narayan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All went well know the property has been visiting the property from the beginning Very serious incident happened a after we arrived went to visit a friend and was trying to reach our room a stranger got into our elevator without room key and got our floor 34 and when questioned he was flabbergasted We quickly went in to our room and locked What if had knife and taken us to our robbed us and threatened not inform anyone This was an usual situation and hotel security and front office staff to be more careful and alert
2024 年 2 月に 6 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

4/10 (不満)

Vivek

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Not worth an ITC
Despite of willingness to serve well, the staff failed again. IRD is too slow. No one picks up phone at IRD and Concierge. Restaurant for bf is a total disaster in managing the the number of guests. It is almost a chaos. 50 min I spent there waiting for few ordered items which never arrived. Small issues in room etc…
2024 年 2 月に 1 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for such a constructive review of your stay at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Our ultimate endeavor is to make our guests comfortable with the best culinary offerings and its rather unfortunate that we haven't succeeded in meeting your expectations of brand ITC Hotels. My sincere apologies for the reported inconvenience. Request you to drop me a mail at Amandeep.kaur@itchotels.in with your coordinates and the details of your feedback so I can address this better. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Book the stay, skip the breakfast
Great hotel. Breakfast buffet was horrible.
2024 年 2 月に 1 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
From the moment we arrived, we were treated like royalty! A beautiful hotel with amazing amenities. Very impressed with their “green” initiatives such as refillable glass bottles for drinking water, no plastic bags or accessories. 5 stars ⭐️ all the way!
2024 年 1 月に 3 泊滞在
Amandeep Kaurからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Ms. Mary,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Dinty、London

2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

RAMAN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an awesome property of ITC. I will come back here once again.
2024 年 1 月に 1 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Mr. Raman,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Kottur Chennareddy Chinnamuni

2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

pablo

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Senthil

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant stay and amazing staff hospitality
2023 年 12 月に 2 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Mr. Senthil, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Vaishali

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was, by far, our best experience at a hotel in India. Friendly, courteous service, buffet was expansive and delicious. Location was perfect as it was central to various friends and relatives. Restaurants were nearby. Ubers were easy to get. We will definitely return.
2023 年 12 月に 4 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Ms. Vaishali, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

6/10 (普通)

Sooraj、Anderson

気になった点 : スタッフとサービス
The property is spacious but poorly organized and maintained. Carpets everywhere is dirty. Towels don't seemed to be cleaned properly. The food is delicious but that's all. The breakfast restaurant staff is not attentive and there is a lot of staff but not organized so they stand and chit chat in the centre of the restaurant. Multiple times different waiters took the same order and never showed up. Breakfast buffet requires few items to be ordered and the staff is not organized by table so nobody or multiple waiters stop by the table. The filtered water upset my stomach so I switched to bottled water. The person who checked me in on the first day was good, all other front desk staff are not trained for international travelers - no line, take forever, rude. I requested my invoice twice in advance and still it took the front desk 15-20 minutes. The spa staff is good. Gym requires an upgrade and some bars have rust. Restaurant staff, front desk is not attentive and service is poor compared to other similar properties.
2023 年 12 月に 13 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Mr. Sooraj, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Nithianandan N

2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Rajiv

2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Vidit

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Lots of service issues and poorly trained staff. Lack of coordination at level of guest services .
2023 年 12 月に 1 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Guest, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

UDAY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Central location Wonderful setting Staff is awesome
2023 年 11 月に 1 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasantly Surprised
This was a wonderful oasis on our trip to India. Superior service and security. Breakfast bar has a great diversity, however, not very many vegan options. I would not exchange money at any hotel, the rate is high. I would use ATM machines. Room was excellent as well the facilities (pool, gym, etc.)
2023 年 11 月に 3 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在

8/10 (良い)

Balraj

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

KETAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2023 年 10 月に 1 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Mr. Ketan, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

8/10 (良い)

Sonia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hideaway in the middle of the city - some of the fixtures look dated and could be maintained better, but overall a pleasant experience, with great service.
2023 年 10 月に 4 泊滞在
Amandeep Kaur からの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Ms. Sonia, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Adish

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable stay
Stay was comfortable
2023 年 9 月に 5 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Guest, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Yalamati

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Adish

出張
良かった点 : 施設のコンディションと設備、客室の快適度
Wonderful stay
Wonderful experience. Balcony becomes dirty owing to pigeon droppings.
2023 年 8 月に 2 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Nikunj

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very good staycation
Very good service. Good rooms Good food
2023 年 8 月に 1 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Mr. Nikunj, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

10/10 (非常に良い)

Ashish

2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Bindu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Bindu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Bindu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

6/10 (普通)

Magesh

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Check-in was a disaster. It was a late check-in and the rude front desk manager made it even complicated. It took 45 mins or so to get the room. Not expected in a 5-star hotel. Could and should have been handled much gracefully. The rest of the crew compensated for the initial hiccup. Will i stay again - not sure
2023 年 8 月に 3 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Mr. Magesh,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

2/10 (非常に不満)

Madhu

2023 年 8 月に 1 泊滞在

6/10 (普通)

Vivek

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Not the ITC class
Mini bar fridge not working. Even after they changed, it was not working. Flush leaking all the time. Not the best experience at one of the finest property.
2023 年 7 月に 2 泊滞在
Manas Krishnamoorthyからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Mr. Vivek, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru