Find hotels near Benefield's Dog Park, Alabaster

"The place was very nice. Very clean and a most comfortable bed. However, what sets this place apart is the amazing staff. Everyone from the Valet and bellman to the front desk and housekeeping, were the kindest individuals possible. Customer service is always big on our lists, and the folks here took it to another level!! Thank you Hyatt"

"Yes"

"Nice Stay Except On Arrival. I Was Providing I Could Check In Early Due To Me Calling Earlier In The Week To Check & See & The Front Desk Gave Me There Word & Thr Clerk Advised Me That My Room Was Ready & I Would Be Able To Check In As Soon As I Arrive. The Ladies At The Front Desk Was Very Rude At The Beginning & When I Made It Close To Town Cause I Was Driving In From Nashville, My Niece & I To Attend An Event & A Concert, I Knew We Would Be Pressing For Time. However We Was Running Behind & I Called To See If Breakfast Was Still Bring Served & At What Time Does The Hotel Stop Serving, The Lady Advised Me Of The Time & Afterwards She Asked Me Have I Checked In Yet & I Advised Her No, Not Yet But Where Close & In Route & Will Be There Shortly. So Right After That I Was About To Ask Her Another Question Regarding Our Room & Early Arrival Confirmation, I Was Hung Up On. Once My Niece & I Arrived At The Hotel We Was Greeted By Several Rude Front Desk Staff, No One Made Me Or My Niece Feel Welcomed There Was 1 Carcausian Female & 2 Older Black Females, No One Had Heard Anything About My Early Check In Information. The Young Carcasion Female Was Rolling Her Eyes & Was Very Short & Rude With Me. I Asked For A Manager & One Of The Other Black Females Came To Assist, I Explained Everything, & After 2 1/2 Hours Close To 3 Hrs. We Were Finally Able To Check In. I Loved Everything About The Hotel & Ambiance. BUT THE STAFF NEED TO BE ADVISED THAT THEY DON'T HAVE TO BE RUDE! "

"Great shape and clean "