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"Very nice "

"The first day when we arrived at the hotel. It was so many people there and kids running wild all over the hotel. The room that the front desk clerk gave me was awful. Beds was sloppy made up, bathroom sink cracked, tub was stopped up, no heat, balcony door was broke and couldn’t open, couch was worn out and didn’t let out, the pillow covers and and one bedsheets had mildew stains on it, the wall had broken pieces of concrete on it, they just need to throw everything in that room in the garbage and remodel it over. My whole stay I called for house keeping to bring us clean towels, and toilet paper. They bought up clean towels one time and the rest of our stay we had to go downstairs to get whatever else we needed. I NEVER ever been to an Embassy suites hotel where me and my family was treated so bad. The staff there is rude, racist and needs to be re-trained on how to work with paying guests. The swimming pool area stayed dirty and no one never showed up to re-stock the towels. I went several times to the front desk to ask if I could get 3 towels for me and my kids and Jessica said I can’t give you any towels right now but I’m going to have someone bring them in the pool room. Me and my kids was in the pool for 2 hours and no one never showed up to restock the pool room towels. On our way out at 10 pm when the other guests arrive at the pool, I noticed the guy on his way in the pool room a bunch of towels to restock. Also the elevator stopped working. I stay was horrible."

"Nice place"

"Beautiful facility, very clean with friendly staff and good food."

"It has a huge indoor resort setting with an indoor pool, tables, chairs & lounges. Very nice & fun. It seems to be set up for large gatherings like banquets & company parties. Clean, comfortable with a free hot breakfast. The only negative is the highway road noise right outside the room windows. It is so loud you can hear individual trucks driving by. Suggest you bring ear plugs."

"I always pick this hotel because it’s clean, they have complimentary breakfast, and it’s pretty quiet here. "

"It was clean and the breakfast was excellent. However, the heater in the room was so, so loud that my family couldn't sleep. In the end, I turned off the heater in the early morning to sleep and slept in a cold room. This is a very tiring and terrible experience. "

"The staff was incredible and worked so hard. Madison tried so hard to get my room clean on Sunday. And Danny? (The snack shop guy) was incredible. So nice and kind. The kid guards were great! And my kids had a blast. But it was obvious the owners don’t care about them or the place. First deceiving guests about passes and how much they are when you book a room. But instead of fixing it they make these employees do their dirty work. Outlets in the room barely work. There was no “fun” at the water park. No music, the only reason I would comeback Is for the employees. "

"The suite was spacious and cleaned. Nice bathroom and front desk. Near the airport and everything we want to go. Breakfast good and frish . This one of the hotels that we want to check in again. "