after trying to find this location that is nowhere near correct by the address given, we arrived to a building that appeared abandoned, got to the room to find a cheap lock box that was broken and had no knob or button to open the lock box, just a broken bit of plastic, struggled for 3 hours to get into the room, no answer from host through messages on app or phone, when they did finally text me it was at nearly 10 PM after I had already gotten another hotel in another town, customer service was zero help, told me to take pictures, and I did, in the picture I had already moved the code so since the picture shows an incorrect code, its assumed I can't enter 4 digits correctly, host clearly neglects this property, refused to give me a refund, there are no protections for the traveler. STAY FAR AWAY