外観

メトロポールパレス ベオグラードの口コミ

5 out of 5
メトロポールパレス ベオグラード
Bulevar kralja Aleksandra 69, Belgrade

口コミ

8.8

非常に良い

評価 10 - 629 件の口コミ中 370 件が非常に良い" "
評価 8 - 629 件の口コミ中 164 件が良い" "
評価 6 - 629 件の口コミ中 48 件が普通" "
評価 4 - 629 件の口コミ中 24 件が不満" "
評価 2 - 629 件の口コミ中 23 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
セルビア全体が日本と比べて物価が安いということもあるのだろうが、価格(2019年7月段階で一泊一万円以下)に比して非常に豪華なホテルだった。不安だったWi-Fi接続も、問題なく使えた(かえって日本のホテルの方が、ほとんど通じないときがあったりする)。部屋の備品も不足がないが、ただし歯ブラシと歯磨きだけは用意されていないので、持参(あるいは現地購入)が必要。朝食のビュッフェも豪華。
2019 年 7 月に 4 泊滞在
Zoranからの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Valued Guest, May I thank you for your time taken to write such a positive comments regarding your stay with us and to extend the greetings from all here at the Hotel Metropol Palace Belgrade. Your positive comments will stimulate our staff to maintain and even evaluate even the excellent quality of service and I thank you once more. One more time thanks for you high appreciation and rest assured that we look forward to welcome you again, hopefully in the very near future. Sincerely Yours, Zoran Novakovic Assistant General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 3 泊滞在
Zoranからの返信 (投稿日 : 2019 年 8 月 13 日)
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Belgrade. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Metropol Palace, a Luxury Collection Hotel, Belgrade and we hope you choose to create more memories with us whenever your travels bring you back to Belgrade. Sincerely, Zoran Novakovic Assistant General Manager

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
シャワー
シャワーを浴びるとフロア中が水浸しになった。
2018 年 11 月に 3 泊滞在

10/10 (非常に良い)

Masa、Tokyo, JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
清潔でスタッフの対応も良い名門ホテル
ホテルの部屋は清潔で、スタッフもフレンドリーで対応は信頼のおけるものでした。 SPG加盟のホテルで私はSPGゴールド会員でしたが、Expediaの方が安かったのでこちらで予約しましたところ、部屋のアップグレードやラウンジの利用もしてもらえました。 ラウンジの食事は簡素ではありつつ質のいいものでした。また機会があれば滞在したいと思います。
2017 年 8 月に 2 泊滞在
Metropol Palace Teamからの返信 (投稿日 : 2017 年 9 月 11 日)
Dear Masa, I would like to thank you for your time taken to write such a positive comment regarding your stay with us and to extend the greetings from all here at the Hotel Metropol Palace in Belgrade. It is our great pleasure to know that you had a great stay with us and that our staff members have treated you well. It is always nice to know that we are doing a good job of providing the best service possible for our guests. Since hotel Metropol has always been the heart of Belgrade's social life and the host to all its most esteemed guests who came and stayed besieged by the charm of Belgrade, we believe that the spirit of the Metropol Palace is still unique experience for our guests. Thank you very much for your compliments on behalf of the entire team and we look forward to exceeding your expectations while keeping alive the well-established tradition of excellence at Metropol Palace. With Kind Regards, Irena Stanojkovic PR&Marketing Executive

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
フロントの対応は非常によい。が5星には値しない。
部屋のメイクアップが遅かったりtissue paperを置くのを忘れたりメイドの教育がもうひとつ足りない。 レストランも対応がのろくて不満足。 街のレストランには良いところがたくさんあるのに残念。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay, clean refined and comfortable
I like the design interior of the room. Not luxurious but sophisticated. I felt comfortable and most importantly room was clean.I also liked the Gym. It helped my stay.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
従業員は信頼がおけます
隣の公園の緑を見ながら朝食が◎ 立地としては中心ではないが、気持ちよく一日を始められる。また、ランドリーサービスもごわつかず、無臭◎

8/10 (良い)

Stefan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Stefan, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Luca

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing breakfast. Very clean room. Gorgeous fitness center
2024 年 5 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Luca, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Mirjana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Skot

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We appreciated our stay. Although the hotel is older, we liked its classic features. Enjoyed the spa and the breakfast buffet. The hotel staff was very pleasant and helpful. Loved Belgrade and our visit was made complete because of the comforts of Hotel Metropol Palace. Will happily return to the hotel on our next visit.
2024 年 4 月に 3 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Skot, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

8/10 (良い)

Nina

2024 年 4 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Le Courtyard Mariott ou j‘ai mes habitudes etant complet, j‘ai reserve au Metropol Palace. Service comparable, c.a.d. de qualite. Offre gastronomique plus large, et offre Wellness, massage et pool. Malheureusement, la piscine est surpeuplee et je ne suis pas sur que ce soient tous des clients de l‘hotel. Un peu plus eloigne du centre ville, mais encore faisable a pied. Une bonne alternative.
2024 年 4 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

8/10 (良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a nice hotel with a bit of history. The staff are friendly and helpful; they all spoke English well. There's a nice view from the roof, and the facilities are overall very good. Breakfast options were pretty good. A decent breakfast by local standards.
2024 年 4 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Jamie, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Engji

2024 年 4 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Engji, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Yixin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice hotel
2024 年 4 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

Sretenka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my seventh stay at this hotel and experience experience has always been fantastic! Keep up the good work.
2024 年 3 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
We would like to thank you for taking the time to share your experience, following your recent stay with us. I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them. We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

10/10 (非常に良い)

sung il

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
it was very affordable
2024 年 3 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Sung iL, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,Katarina Radic

10/10 (非常に良い)

Kostas、Lincolnwood

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a pleasure staying there.
2024 年 3 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Kostas, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear John, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

8/10 (良い)

mario mi

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice although a bit old, good for the rate you pay
Nice location, building, good breakfast, nice gym and spa, old locker room, room furniture and tv set. Good contact personnel, good courtesy.
2024 年 2 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

10/10 (非常に良い)

Valeriia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Valeriia, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

10/10 (非常に良い)

Vladeta、San Francisco

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent fitness center and spa services.
2024 年 1 月に 5 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Vladeta, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

10/10 (非常に良い)

Andrej

2024 年 1 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Andrej, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Prima kamer en ook mooie ruime badkamer, maar veel stopcontacten defect: vier in totaal! Staff was vriendelijk en luisterde en nam tijd voor input
2024 年 2 月に 3 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

10/10 (非常に良い)

yusuf

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Metropol Palace
Odanın konforu, banyo ve otel genel olarak güzeldi. Çalışanlar güler yüzlü ve yardımcıydı. Otopark ücreti yüksekti. Ücretsiz park yeri yoktu. Spa alanı güzeldi. Kahvaltı Türkler için yeterli değildi bence, Türk kahvaltısına benzer çeşitler çok yoktu, standart avrupa tarzındaydı.
2024 年 1 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Yusuf, Your kind words make us beam with pride! Knowing we could make your stay so enjoyable is incredibly rewarding. We're already excited to host you again for another exceptional visit! Warmest regards,

8/10 (良い)

ALEXANDER

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my fourth visit in the last 3 years and Metropol did not disappoint. Especially its service staff.
2024 年 1 月に 7 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Alexander, We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near future.

8/10 (良い)

Tomasz

2024 年 1 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Tomasz, On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!Hope to see you again soon.

10/10 (非常に良い)

Chrysostomos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Chrysostomos, We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us.Kind Regards,

6/10 (普通)

Kari E.

2023 年 12 月に 5 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kari, E., Thank you for taking the time to share your extended review following your recent stay at Metropol Hotel Palace.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every moment. We would like to apologize for not meeting your expectations whilst staying with us and we sincerely hope that you will give us another opportunity to offer a better experience for you in the future.Kind Regards,

6/10 (普通)

Riccardo

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Riccardo, Thank you for your feedback! We regret not having met your expectation in certain parts. We invite you to return and experience the improvements firsthand. Warmest regards,

10/10 (非常に良い)

Francesco

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Mr. Francesco, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Kind Regards,

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quality
One of the nicest hotels ive ever had the pleasure of stopping in. Nothing was too much trouble for the staff. The bar was excellent the room was comfy and spacious, bathroom was perfect. Gym and spa equipment second to none. Would 1000000% recommend a stay here. Out of this world and unreal value for money 👏
2023 年 12 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Paul, We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near futureWarm Regards, Katarina RadicGuest Relations Manager

2/10 (非常に不満)

Rotem

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
We would like to thank you for your time sharing this review.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every moment.By contacting us personally or anyone from our team, whilst you are with us, it gives us the opportunity to intervene in making your experience smoother and allow us to offer a greater stay.Overall, we kindly request to be contacted since each experience is not identical. Guests have enjoyed every moment whilst other experiences gave us the opportunity to elevate a service or element.We would like to apologize for not meeting your expectations whilst staying with us and we sincerely hope that you will give us another opportunity to offer a better experience for you in the future.Best regards,

8/10 (良い)

TAMER

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Belgrad’taki En İyi Otellerden Birisi
Genel olarak memnun kaldık. SPA ünitesi otel kapasitesi gözönüne alındığında yeterli değil.Çalışanlar da özverili ve yardım severlerdi.
2023 年 12 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

8/10 (良い)

stephen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Stephen,On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!Hope to see you again soon.Warm Regards,

8/10 (良い)

Mark

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Trip to Belgrade to watch City
The hotel is located on one of Belgrade's main streets, but a little away from bars and restaurants. Lobby area is great, as is the roof top bar. The one big issue I had was the the bedroom. For some reason you cannot have to thermostat lower than 22degC, which means the room is very warm and uncomfortable. Resulted in two poor nights sleep. Needs putting right that!!
2023 年 12 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

8/10 (良い)

Padmapriya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time staying at the property. The hotel stands up to their start rating but this time couple things didn't work out. Room didn't have the working phone and also items were not replaced every day or the trash was not removed without asking them specifically.
2023 年 12 月に 6 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

10/10 (非常に良い)

Andrew

2023 年 12 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Andrew,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! I will make sure your kind comments are shared with the team and we hope to welcome you back again soon.Best Regards,

8/10 (良い)

Torbjörn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Torbjorn, We would like to thank you for your time sharing this review.We would like to apologize for not meeting your expectations whilst staying with us and we sincerely hope that you will give us another opportunity to offer a better experience for you in the future.Kind Regards,

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 5 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear ______,We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.

10/10 (非常に良い)

Milica

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the location and the rooms.
2023 年 11 月に 1 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Ms. Milica,We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.

10/10 (非常に良い)

YILMAZ

良かった点 : 清潔度
2023 年 11 月に 3 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Yilmaz,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! I will make sure your kind comments are shared with the team and we hope to welcome you back again soon.Best Regards,

10/10 (非常に良い)

Paul

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 star stay
Top class stay. Fantastic hotel in a great location. Clean and polished all around with a good choice of Clarins toiletries in the bathroom. Very much liked seeing the refillable bottles in the bathroom rather than miniature plastics. Breakfast was great with a wide choice of everything anyone might need. Wonderful having the spa onsite which we fully utilised. Courteous staff at reception and behind the bar. About a 15 minute stroll to Republic Square so a good location. Extremely clean and tidy throughout.
2023 年 11 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Mr. Paul,We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near future. Best Regards,

10/10 (非常に良い)

Tugba

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Tugba,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! We hope to welcome you back again soon.Best Regards,

10/10 (非常に良い)

MEHMET PARALI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Güzel ve Konforlu Bir Otel
Otel çok merkezi bir konumdaydı. Kahvaltısı çok güzeldi. Resepsiyon ve vale arkadaşlar çok ilgiliydi. Çok memnun kaldık.
2023 年 10 月に 4 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Mr. Parali,On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!All of your kind words about our service, property and staff are much appreciated and valued.Hope to see you again soon.

8/10 (良い)

Michael、Brisbane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Metropole is a grand hotel but slightly showing its age. That said the service from staff was very efficient and helpful
2023 年 10 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Mr. Michael, Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.

4/10 (不満)

Dmitry

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Katarina Radic, Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Mr. Dmitry, Thank you for taking the time to share your review following your recent stay at Metropol Hotel Palace.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every moment. Please feel free to contact us directly, as constructive feedback empowers the team and works as a driving force towards our vision for an exclusive adult only escape that guarantees maximum luxury for a perfect stay.Warm Regards

10/10 (非常に良い)

Casper

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastisk oplevelse
Vi havde et rigtigt godt ophold på Metropol Palace. Rigtig god service og en god oplevelse hele vejen rundt.
2023 年 10 月に 3 泊滞在
Nikoleta Vlahovic, Guest Relations Manager からの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Casper, Thank you for providing us with your precious feedback, following your recent stay at Metropol Palace Hotel!We are thrilled to hear your kind words about our service, staff and property.If the travel ever brings you back to the area, we would be pleased to have you as our valued guest once again.Best regards,

6/10 (普通)

Visnja

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 9 泊滞在
Nikoleta Vlahovic, Guest Relations Manager からの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Visnja, Thank you for providing us with your feedback following your recent stay with us.It is with regret to know we have failed to completely fulfill your expectations, we sincerely hope we will have one another opportunity to redeem your opinion.Best regards,