2/10 (非常に不満)
Ifrah
家族旅行
2025 年 8 月 26 日
気になった点 : 清潔度、ス タッフとサービス、設備とサービス、施設のコンディションと設備
⭐ 1 out of 5 stars
There's so much I want to say and give more detail there just isnt enough characters.
Our stay at Spice Hotel and Spa was extremely stressful. On arrival, our room was dirty, furniture old and broken, walls peeling, and the toilet flush broken. On the first night, we found a bug on my sister’s pillow that bit her hand. Staff refused to identify it, and we later discovered it was head lice. Despite this, we were not moved, and guest services failed to act.
Housekeeping was unprofessional, sometimes ignoring requests, laughing at us, or walking away. I was reduced to tears before a manager finally intervened, and only then did the head of housekeeping take the matter seriously.
Communication with staff was very poor. Simple requests like water or towels were often ignored, and basic questions about entertainment could not be answered. While the pool, beach, and some waiters were fine, the lack of professionalism, repeated dismissals, and failure to address hygiene issues made this the worst hotel experience I have had.
This hotel is not five-star, and I would never return
Ifrah
2025 年 8 月に 6 泊滞在
