マウンテン ビュー

ニームラーナ フォートパレスの口コミ

4.5 out of 5
ニームラーナ フォートパレス
15th C, Delhi-Jaipur Highway, Behror

口コミ

8.2

とても良い

評価 10 - 106 件の口コミ中 45 件が非常に良い" "
評価 8 - 106 件の口コミ中 34 件が良い" "
評価 6 - 106 件の口コミ中 15 件が普通" "
評価 4 - 106 件の口コミ中 7 件が不満" "
評価 2 - 106 件の口コミ中 5 件が非常に不満" "

7.6/10

清潔度

8.2/10

スタッフとサービス

8.2/10

設備とサービス

7.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Masayo

小さなお子様連れの家族旅行
ダンスショー後のビュッフェスタイルの夕食もたくさんのメニューから楽しめたし、朝食はパレスの外観など眺めながらのビュッフェで、どちらも最高でした! 特に朝食のDOSAがお気に入りになりました! 2部屋予約したところ、1室はバルコニー付きで眺めも良く、室内も壁に城壁を残す仕様になっていて、これも気分が高揚しました!!!
2024 年 3 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear guest,Thank you so much for sharing your experience with us! We are delighted to hear that you enjoyed the dance show, buffet-style dinner, and breakfast during your stay at the Neemrana Fort-Palace. It's wonderful to know that our wide variety of menu options and the scenic view added to your dining experience. We are especially glad that you liked the breakfast at the hotel.It's fantastic that you found the rooms comfortable and enjoyed the balcony with its nice view. The architecture must have added a unique touch to your stay, and we are thrilled that it contributed to your excitement.We appreciate your kind words about our property and services. Your feedback motivates us to continue providing exceptional experiences to all our guests. We look forward to hosting you again in the future for another memorable stay!Warm regards,Team Neemrana

8/10 (良い)

Rena

良かった点 : スタッフとサービス、施設のコンディションと設備
2022 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2020 年 3 月に 1 泊滞在
TeamNeemranaからの返信 (投稿日 : 2020 年 5 月 8 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

10/10 (非常に良い)

YASUTAKA

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 8 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2020 年 2 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 8 日)
Dear Guest, We thank you for your positive review about the Neemrana Fort- Palace heritage resort near Delhi. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

6/10 (普通)

merry、デリー

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
掃除が行き届いてないのか小さな虫がたくさん落ちていた。
2019 年 8 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 11 日)
Dear Guest, We are extremely sorry to receive your feedback about your stay. Despite our best efforts, unfortunately the pest control team and the housekeeping team are unable to combat the insects during the monsoon season in some rooms. Since the property is located in the wilderness, it is difficult to gage when this can happen and inform guests in advance. We are very sorry for all the trouble that you had to face. Please be assured that this has been taken up with the pest control team who will be fumigating the property at regular intervals. We hope that you will not hold this against us and will give us a chance to welcome you at our properties across India ! Warm Regards, Team Neemrana fortpalace@neemranahotels.com

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
ディナーの欄にコンチネンタルと書いてあったがほぼインド料理で食べられるものがなかったのが残念だった。
2019 年 8 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 12 日)
Dear Guest, Thank you for your valuable feedback. With reference to the feedback about the food, please note that the lunch and dinner buffet includes approximately 15 dishes with a mixture of Indian, Chinese, and Continental cuisine including vegetarian and non-vegetarian soups, salads, starters, main courses, and various Indian and Continental bread and desserts Neemrana serves fresh produce of the season which is grown at the Neemrana Eco-farm at the foot of the hill. Resident guests that would like to eat something special from the region like Rajasthani cuisine are requested to let us know in advance or at the time of arrival. Although we have shared your feedback with the F&B team to enhance the dining experience for greater guest delight. Team Neemrana. We would love your suggestions about what more we could serve. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana Fortpalace@neemranahotels.com

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Old traditional property, we enjoyed very much.
2019 年 6 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 13 日)
Dear Guest, Thank you for your valuable review about the Neemrana Fort-Palace heritage resort near Delhi. We are delighted to read about your experience as this is exactly what we strive to achieve. We thank you for your patronage and look forward to welcoming you back for many more memorable getaways ! Warm Regards, Team Neemrana Fortpalace@neemranahotels.com

10/10 (非常に良い)

Natalie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in the castle.
2019 年 6 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 13 日)
Dear Guest, Thank you for your totally positive feedback about the Neemrana Fort-Palace heritage hotel near Delhi. We are delighted read about your experience at the Neemrana Fort-Palace and the deep sensitivity with which you appreciated our effort of three decades. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana Fortpalace@neemranahotels.com

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2018 年 10 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 18 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana Fortpalace@neemranahotels.com

8/10 (良い)

Sora、New Delhi

良かった点 : 客室の快適度
2018 年 8 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 18 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana Fortpalace@neemranahotels.com

10/10 (非常に良い)

Shalini

2024 年 3 月に 1 泊滞在
Neemrana Hotels(General Manager)からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear guest,We are thrilled to receive your feedback and learn that your stay at Neemrana Fort-Palace, Rajasthan, exceeded your expectations. Thank you for taking the time to share your experience with us.Your satisfaction is our utmost priority, and we are delighted that you enjoyed every aspect of your stay with us. It is heartening to know that our efforts to provide a memorable and comfortable experience were successful.If there are any specific highlights or moments from your stay that you would like to share or if there are areas where we can further improve, please feel free to let us know. Your feedback is invaluable in helping us continue to deliver exceptional service and experiences to our guests.We appreciate your patronage and hope to have the pleasure of welcoming you back to Neemrana Fort-Palace in the near future for another memorable stay.Warm regards,Team Neemrana

10/10 (非常に良い)

Nipun

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ambience & hospitality
2024 年 3 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed the ambience and hospitality during your stay at the 15th-century Neemrana Fort-Palace. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.Best regards,Team Neemrana

10/10 (非常に良い)

Gaurav

2024 年 3 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 3 月 27 日)
Dear guest,Thank you for choosing to stay at the 15th-century Neemrana Fort-Palace near Delhi and for taking the time to share your feedback with us. We are delighted to learn that you had a fantastic experience during your recent stay.Receiving a perfect 5 out of 5 rating from you is truly gratifying and serves as a testament to our team's dedication to providing exceptional service and experiences to our guests.Your positive feedback encourages us to continue delivering memorable stays and uphold the standards of hospitality that Neemrana Fort-Palace is known for.We appreciate your support and look forward to welcoming you back for another wonderful stay in the future.Warm regards,Team Neemrana

8/10 (良い)

claudio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is charming, with a beautiful view and it's historical place itself. Good restaurant. The food is too much Indian oriented and the service is very kind but it misses of experience.
2024 年 2 月に 2 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at the 15th-century Neemrana Fort-Palace near Delhi.We are delighted to hear that you found our property charming, with its beautiful view and rich historical significance. It's wonderful to know that you enjoyed dining at our restaurant and appreciated the diverse culinary offerings.We understand your feedback regarding the food being predominantly Indian-oriented. While we take pride in showcasing authentic Indian cuisine, we also strive to offer a variety of options to cater to diverse palates. Your input is valuable to us, and we will certainly review our menu offerings to ensure a more balanced selection in the future.Additionally, we appreciate your kind words about our service staff. Providing attentive and courteous service is a priority for us, and we regret if you felt that there was a lack of experience in some aspects. We will address this internally to enhance the overall guest experience.Once again, thank you for sharing your thoughts with us. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even more memorable stay in the future.Warm regards,Team Neemrana

8/10 (良い)

vijay

2024 年 1 月に 2 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear guest,Thank you for taking the time to provide feedback on your recent stay at the 15th-century Neemrana Fort-Palace near Delhi. We appreciate your valuable input and are pleased to hear that your experience earned a commendable 8 out of 10 points.Your satisfaction is our utmost priority, and we are grateful for your positive rating. If there are specific aspects you enjoyed or areas where we can improve to make your future visits even more memorable, please do not hesitate to share your insights.We look forward to the opportunity of welcoming you back to Neemrana Fort-Palace in the future and ensuring your stay is consistently exceptional.Warm regards,Team Neemrana

8/10 (良い)

Kelly

良かった点 : 清潔度、スタッフとサービス
A lovely building to stay in
Lovely building. I got the lunch and dinner which were great. The dance show was great. The breakfast was not good at all - very limited options. I got there early and it was only staff and everyone was coughing and spluttering all over the food. If people are ill they shouldn't be working with food or in food areas. The shower was very average - not hot enough and not enough pressure. The only heating was a little fan heater in the room.
2024 年 1 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 1 月 13 日)
Dear guest,Thank you for sharing your detailed feedback regarding your recent stay at Neemrana Fort-Palace. We truly value your insights as they help us identify areas for improvement.We are thrilled to hear that you enjoyed the ambiance of our 15th-century fort-palace, the delightful lunch and dinner, and the captivating dance show. Your positive comments on these aspects of your stay are greatly appreciated.However, we sincerely apologize for the shortcomings you experienced during breakfast. Your concerns about limited options and the staff's health protocols have been duly noted. Rest assured, we take such matters seriously, and we will address this with our team to ensure a more enjoyable dining experience for our guests.We also appreciate your feedback regarding the shower and heating in your room. However, we would like to inform you that the issue of hot water was promptly resolved within 10-15 minutes of receiving your complaint during your stay. Regarding the room heating, we understand the importance of guest comfort and will explore additional options to enhance the warmth of our rooms.Thank you for bringing these matters to our attention, as it allows us to refine and elevate the Neemrana experience. We sincerely hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Warm regards,Team Neemrana

10/10 (非常に良い)

Libbie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear guest,Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating for your recent stay at the 15th-century Neemrana Fort-Palace near Delhi.We are absolutely thrilled to hear that you had such a wonderful experience during your time with us. Providing exceptional service and creating unforgettable memories for our guests are our top priorities, and we are delighted that we were able to exceed your expectations.Your glowing rating means the world to us and serves as a testament to the hard work and dedication of our entire team. We truly appreciate your support and are grateful for the opportunity to have hosted you.We look forward to welcoming you back to Neemrana Fort-Palace for another extraordinary stay in the future.Warm regards,Team Neemrana

8/10 (良い)

Praveen

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 26 日)
Dear guest,Thank you for taking the time to share your rating and feedback following your recent stay at the 15th-century Neemrana Fort-Palace near Delhi. We appreciate your valuable input and insights.We're pleased to see that you rated your experience with a 4 out of 5, and we're grateful for your positive evaluation. Your feedback is instrumental in our continuous efforts to enhance the guest experience.If there are specific aspects of your stay that you'd like to highlight or share in more detail, or if there are areas where we can further improve, we would love to hear more from you. Your satisfaction is our priority, and your feedback helps us in our ongoing commitment to providing memorable stays.Thank you once again for choosing Neemrana Fort-Palace. We hope to have the pleasure of welcoming you back for another enriching experience in the future.Warm regards,Team Neemrana

6/10 (普通)

Caroline

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Give it a miss
Tiny room with grubby shower which bore no relation to pictures of room type. Failed to advise we needed to turn on geyser in advance for hot water, no facility for snacks/drinks outside of specific times, advised very curtly in arrival ‘it’s not a hotel, no room service etc’ - worst, enquired day prior to departure re taxi booking and informed they could book it. Next day the price had trebled and we were informed Ubers don’t come here. The taxi was in fact the hotel car which was vastly overpriced. Didn’t bother me but nothing in ad to say absolutely not suitable for mobility impaired. Interesting and quirky building but would not recommend.
Pool - unheated
Bar seating - on a parapet
Steps to upper bar area
2023 年 11 月に 2 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 29 日)
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at Neemrana Fort-Palace. We appreciate your insights, and we regret that your experience did not meet your expectations.We understand your concerns about the room and its amenities. We would like to inform you that all images and details related to the rooms are clearly mentioned on our official website. In case of any specific queries, our central reservations team is available to assist guests and provide detailed information before making a reservation.Regarding the geyser for hot water, we apologize for any inconvenience caused. We have noted your feedback, and we will work on providing more clearer instructions to our guests.We regret if there was any miscommunication regarding taxi services and the pricing structure. Your feedback is valuable, and we will review our communication to ensure that guests are well-informed about transportation services and associated costs.As for the dining facilities and timings, we would like to clarify that Neemrana Fort-Palace is a unique heritage property with its own set of policies to ensure efficient operations. We appreciate your understanding and will work on enhancing our communication to set clear expectations for our guests.Regarding the property's suitability for mobility-impaired individuals, we acknowledge that Neemrana Fort-Palace is a restored ruin with a 14-tiered structure, and this information is provided on our official website. We encourage guests to review this information to make informed decisions based on their preferences and requirements.Your feedback is crucial, and it inspires us to continually improve our services. We sincerely apologize for any inconvenience caused and appreciate your valuable input.Thank you for choosing Neemrana Fort-Palace. We hope to have the opportunity to welcome you again and provide a more satisfying experience.Warm regards,Team Neemrana

10/10 (非常に良い)

Bessam

2023 年 10 月に 2 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 13 日)
Dear guest,Warm greetings from the 15th-century Neemrana Fort-Palace near Delhi! We hope this message finds you in great spirits.We are overjoyed to receive your amazing rating! Your kind words mean the world to us, and we are pleased to know that your experience at Neemrana Fort-Palace was nothing short of spectacular.Our team is dedicated to providing exceptional hospitality, and it's truly rewarding to hear that we've succeeded in making your stay memorable. Your feedback inspires and motivates us to continue delivering outstanding service to all our guests.If there are any specific aspects of your visit that stood out, or if you have suggestions for how we can make future stays even more delightful, we would love to hear from you.Thank you once again for choosing Neemrana Fort-Palace. We look forward to the pleasure of welcoming you back for more amazing moments in the future!Best regards,Team Neemranafeedback@neemranahotels.com

8/10 (良い)

Warren

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not really tourist friendly. This place is really geared for locals. Lots, and I mean lots, of steps. Rustic is a polite way to describe it.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Hari Om

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The prices are bit high but it is worth it.
2023 年 10 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for taking the time to share your feedback about your recent stay at the 15th c. Neemrana Fort-Palace near Delhi. We appreciate your thoughtful comments.We're delighted to hear that you found your experience worth the value, even though you mentioned that the prices are a bit high. We strive to offer a unique and memorable experience that goes beyond expectations, and it's wonderful to know that we could achieve this during your stay.Your insights are invaluable to us, and we look forward to the opportunity of welcoming you back to Neemrana Fort-Palace for another exceptional experience.If you have any specific suggestions or details you'd like to share, please feel free to reach out. Your feedback helps us continually improve our services.Warm regards,Team Neemrana

10/10 (非常に良い)

Charanjit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every thing was excellent
2023 年 9 月に 2 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for your wonderful feedback following your recent stay at the 15th c. Neemrana Fort-Palace near Delhi!We are delighted to hear that everything during your stay was excellent. Your positive comments motivate our team to continue providing exceptional experiences to our guests.Should you have any specific highlights or details you'd like to share about your stay, or if there's anything we can do to make your next visit even more memorable, please feel free to let us know.We look forward to the pleasure of hosting you again at Neemrana Fort-Palace for another excellent experience.Warm regards,Team Neemrana

8/10 (良い)

Mugdha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Folk performances were a hit. Food was also really great, the high tea, breakfast and the dinner all were excellent. Since the room was at the rooftop, there was a bit of issue of having insects coming in, but other than that it was great.
2023 年 8 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for taking the time to share your experience at the 15th c. Neemrana Fort-Palace near Delhi! We appreciate your valuable feedback and are delighted to learn that your stay was overall enjoyable.It warms our hearts to know that the folk performances were a hit and that you thoroughly enjoyed the culinary offerings, including high tea, breakfast, and dinner – we strive to create a delightful culinary journey for our guests.We also appreciate your understanding regarding the issue with insects on the rooftop. However, we always have a regular pest control at the hotel. Rest assured, we are taking additional measures to address this concern and enhance our guests' experience.Your insights are invaluable to us, and we look forward to the pleasure of hosting you again at Neemrana Fort-Palace for another memorable stay.Warm regards,Team Neemrana

10/10 (非常に良い)

Sanjeev

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A wonderful place to relax in a setting full of lovely architectural details. Service is excellant.
2023 年 8 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you so much for sharing your delightful experience at the 15th c. Neemrana Fort-Palace near Delhi!We're pleased to hear that you found our historical haven to be a wonderful place for relaxation, surrounded by lovely architectural details. Our team is elated to know that our service met your expectations, and we appreciate your kind words.Your feedback inspires and motivates us to continue providing exceptional experiences. If there's anything specific that stood out during your stay or any additional insights you'd like to share, we'd love to hear more.We hope to have the pleasure of welcoming you back to Neemrana Fort-Palace for more moments of relaxation and architectural charm.Warm regards,Team Neemrana

10/10 (非常に良い)

Michelle

2023 年 8 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,We are truly delighted to receive your perfect 5 out of 5 points for your recent stay at the 15th c. Neemrana Fort-Palace near Delhi!Your feedback is immensely valuable to us, and we are overjoyed to learn that we could make your stay exceptional. Creating memorable experiences for our guests is our top priority, and your perfect rating reaffirms our commitment to excellence.Thank you for choosing Neemrana Fort-Palace. We look forward to the pleasure of hosting you again for another wonderful stay. If there's anything specific that made your experience exceptional or any details you'd like to share, we'd love to hear more!Warm regards,Team Neemrana

8/10 (良い)

Vishal

2023 年 8 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for taking the time to share your feedback on your recent stay at the 15th c. Neemrana Fort-Palace near Delhi. Your thoughts and insights are important to us, and we appreciate your thoughtful evaluation.We're pleased to hear that you had an overall positive experience during your stay. However, we understand that there might be areas where we could further enhance your satisfaction. Your feedback is crucial in helping us identify opportunities for improvement, and we are committed to addressing any concerns you may have.If you have specific details or suggestions you'd like to share, please feel free to reach out. We value your input and strive to make every guest's experience exceptional.Thank you once again for choosing Neemrana Fort-Palace. We look forward to the opportunity of welcoming you back for an even more delightful stay.Warm regards,Team Neemrana

10/10 (非常に良い)

Parvatipuja

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic 😍😍😍😍
2023 年 5 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,We are absolutely delighted to receive your fantastic feedback for your recent stay at the 15th c. Neemrana Fort-Palace near Delhi!Your emojis say it all, and we couldn't be happier to know that we could make your experience truly special. Creating moments that resonate with our guests is our utmost priority, and it's guests like you who make our efforts truly worthwhile.Thank you for choosing Neemrana Fort-Palace, and we look forward to the joy of hosting you again for another fantastic stay.Warm regards,Team Neemrana

10/10 (非常に良い)

Hem Raj

2023 年 4 月に 1 泊滞在
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,A sincere and heartfelt thank you for awarding us a perfect 10 for your recent stay at the 15th c. Neemrana Fort-Palace near Delhi!We are absolutely delighted to learn that we could make your experience exceptional in every aspect. Your perfect score is a testament to the hard work and dedication of our entire team, who strive tirelessly to create memorable moments for our valued guests.It was a pleasure hosting you, and we look forward to the opportunity of welcoming you back to Neemrana Fort-Palace in the near future. Thank you once again for choosing Neemrana Hotels. Your satisfaction is our utmost reward.Warm regards,Team Neemrana

8/10 (良い)

Saugat

2023 年 4 月に 1 泊滞在
General Manager(Neemrana Hotels) からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at the 15th c. Neemrana Fort-Palace near Delhi. Your input is invaluable to us, and we appreciate your thoughtful evaluation.While we are pleased to note that you had an overall positive experience, we also acknowledge that there might be areas where we could enhance your stay further. We are committed to continuous improvement and would love to learn more about your specific observations to address them effectively.Should you have any additional comments, suggestions, or details you'd like to share, please feel free to reach out. Your insights play a crucial role in helping us refine and elevate our services.Thank you once again for choosing Neemrana Fort-Palace. We hope to welcome you back for an even more delightful experience in the future.Warm regards,Team Neemrana

10/10 (非常に良い)

jerome

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Excellent...mais personnel parfois hostile
Un très bel endroit, un site remarquablement restauré. Le dépaysement est total, très beau puit à degrés à proximité. Par contre la politique des pourboires est à clarifier: boîte à pourboire pour tout le personnel à l'accueil ( ce qui est plus équitable à mon sens)...mais du coup nous avons eu des réflexions de la part des porteurs lors de notre arrivée car nous n'avons rien donné individuellement. Je peux comprendre leur frustration, mais je n'ai fait qu'appliquer les consignes...même chose lors du départ: regards et attente insistante pour laisser un pourboire...tout cela nous a mis très mal à l'aise et a un peu gâché le séjour...
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sidhant

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Historical and beautiful.
2023 年 2 月に 1 泊滞在

8/10 (良い)

Badal

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
General Manager(Neemrana Hotels)からの返信 (投稿日 : 2023 年 12 月 14 日)
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at the 15th c. Neemrana Fort-Palace near Delhi. Your input is invaluable to us, and we appreciate your thoughtful evaluation.While we are pleased to note that you had an overall positive experience, we also acknowledge that there might be areas where we could enhance your stay further. We are committed to continuous improvement and would love to learn more about your specific observations to address them effectively.Should you have any additional comments, suggestions, or details you'd like to share, please feel free to reach out. Your insights play a crucial role in helping us refine and elevate our services.Thank you once again for choosing Neemrana Fort-Palace. We hope to welcome you back for an even more delightful experience in the future.Warm regards,Team Neemrana

10/10 (非常に良い)

Gopesh

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks

8/10 (良い)

Naotoshi

2022 年 12 月に 1 泊滞在

4/10 (不満)

Sharmistha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property does not consider guest important and should have best experience when book them through Expedia or travel agent. We were not given room with best view feeling dissatisfied
2022 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 客室の快適度
The overall stay was ok. The ac was not cooling properly We were given room in very isolated location
2022 年 6 月に 1 泊滞在

4/10 (不満)

Ashish

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Room provided was different to the room advertised. Room advertised was Heritage but room provided was Sutra. This room was sun standard in build quality, it was not authentic and quality of workmanship was substandard.
2022 年 3 月に 1 泊滞在
Team Neemrana からの返信 (投稿日 : 2022 年 4 月 4 日)
Dear Guest, Thank you for sharing your valuable feedback. We are sorry to know that your stay at the property did not measure up to your expectations. Please accept our sincere apologies for the inconvenience caused to you during the stay. With reference to your feedback, as you have made the booking through an online travel portal. We would like to inform you that the pictures available with the categories of the rooms shown on online travel portals are for the reference purpose only. The rooms are allotted as per the availability of the category you have booked through online travel portal. Further, all the online travel portals are updated with the information that the rooms are allotted may differ from the photograph displayed. Further, Sutra Mahal comes under the same category which you have booked through the online travel portal. We would like to inform you that this room is mostly liked by the honeymooners and the couples. The rooms is based on kamasutra theme with erotic pictures and statue. This room also has direct access to the upper pool and has a standing balcony overlooking the pool, fort, garden and village. Moreover, as per the information received by the team at the hotel that they had not received any complaint/ feedback from you during the stay else they would have offered you another room as per the availability. However, please be assured that your feedback has been noted and have shared the same with the management. There are other rooms at the hotel with unique architecture and the décor. We are hopeful that you will not hold this against us and will give us a chance to overlay your past experience with a fresh and memorable one in the near future. Warm Regards, Team Neemrana

10/10 (非常に良い)

Puneet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My experience is never go back…
Receptionist uses very authoritative tone, absolutely no customer service skills, doesn’t even ask you to sit before pulling documents.As we had to drive 3 hours to reach, I requested to send my husband’s id after reaching room, but she is in insensitive towards our situation. Food is terrible, pathetic, nothing is fresh , edible.. some folks use dirty hands to hold serving spoon, put their fingers in the dish to taste .. very filthy… and to top it all , there is no hot water in the room, room is like a box , no ventilation, suffocating, no proper lighting … I checked in at 1 pm and checked out at 8 pm couldn’t stay longer than that...
2022 年 1 月に 1 泊滞在
Team Neemrana からの返信 (投稿日 : 2022 年 1 月 11 日)
Dear Guest, We would like to thank you for sharing your valuable feedback. At the outset, please accept our heartfelt apologies for the inconvenience caused to you during your stay. With reference to your feedback, the team at the hotel always ensures that all the guests are comfortable and have a smooth check-in and check-out. We would like to inform you that as per the check-in and check-out terms and conditions, all the guests are requested to show the valid id proofs at the reception as per the standard policy of all the hotels. As per the feedback received from our front office manager, when you checked in, the team member at the front desk was on the call with the other guest. Hence, she requested you to sit by the gesture and later apologized for keeping you waiting for some time. Further, the lunch and dinner buffet includes a variety of dishes with a mixture of Indian, Chinese, and Continental cuisine including vegetarian and non-vegetarian soups, salads, starters, main courses, and various Indian and continental breads and desserts. As per the feedback received by the f&b manager, we always assign a dedicated team member and a Chef at the restaurant during the buffet. However, please be assured that your feedback has been shared with the F&B Manager and the Chef who shall ensure that similar feedback does not recur in the future and shall focus on enhancing the dining experience for greater guest delight. As per your reservation details, you had made the reservation for the Heritage Romance category room through the online travel portal. Hence, you were offered a room ( Kaath Mahal ) which comes under the same category. Please note that this is one of the most liked rooms under this category. This room has a private terrace with low sit out overlooking Hill, Village and swimming pool. Moreover, the team has not received any feedback regarding the room neither during the stay nor at the check-out. We would like to inform you that each room at the Fort-Palace is different from another. The room size, decor, and bathroom amenities are in accordance with the price. We always recommend the guests to connect with our reservations team as they ensure to offer a best suitable room as per the guest’s preference. However, we sincerely apologize for the inconvenience caused to you once again during the stay. It is our endeavour to improve our services and feedback such as yours helps us to do so. We do hope that you will not hold this against us and will give us a chance to make this up to you in the future. Warm Regards, Team Neemrana

10/10 (非常に良い)

Mayuri

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 12 月に 1 泊滞在

4/10 (不満)

POORNIMA

グループ旅行
気になった点 : 施設のコンディションと設備
2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2021 年 8 月に 1 泊滞在

10/10 (非常に良い)

Javier C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing place!
Beautiful place! In the afternoon there was a free tour. My guide was Mr. Pankaj Jain and I enjoyed the tour of Neemrana fort a lot with him.
2020 年 12 月に 1 泊滞在

8/10 (良い)

silky

良かった点 : スタッフとサービス
2020 年 10 月に 1 泊滞在

6/10 (普通)

HANJIN

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
2020 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 8 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

8/10 (良い)

TARUN KUMAR

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy, memorable stay
Amazing experience. Nice , helping staff. Specially Mahesh Chand, who took us around the fort palace. Overall happy experience
2020 年 2 月に 1 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 8 日)
Dear Guest, We thank you for your positive review about the Neemrana Fort- Palace heritage resort near Delhi. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team. Your appreciation about the food and the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在
Team Neemranaからの返信 (投稿日 : 2020 年 5 月 11 日)
Dear Guest, It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana