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ベッドフォード スワン ホテル & サーマル スパの口コミ

4 out of 5
ベッドフォード スワン ホテル & サーマル スパ
The Embankment, Bedford, England

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 493 件が非常に良い" "
評価 8 - 1000 件の口コミ中 337 件が良い" "
評価 6 - 1000 件の口コミ中 92 件が普通" "
評価 4 - 1000 件の口コミ中 52 件が不満" "
評価 2 - 1000 件の口コミ中 26 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

KEIKO、Fujisawa, Kawana 181-18

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the atmoshere of the interior. Flea markets are open at nearby square on weekend.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Tsuyoshi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 11 月に 2 泊滞在

8/10 (良い)

Yusuke

2019 年 11 月に 2 泊滞在

8/10 (良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Busy
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

HELEN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Swan Hotel in Bedford was beautiful the bedroom and bathroom was very clean, there was tea & coffee in the rooms, shower gel and shampoo in the bathroom provided. The Spa was amazing with all different well-being jets in the pool and the steam and Finish rooms were great. I really recommend you try the Spa at this lovely hotel and the amazing Anna's afternoon tea in all 10/10👍
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gurnam、Edmonton

カップルで旅行
Location
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kunpaya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast buffet was amazing, especially the mushroom must say it’s the best mushroom I’ve ever had. The rooms and facilities are very nicely decorated spa was very clean and relaxing it gets booked up quite quickly because there’s only few people in a session which makes it more pleasant and less crowded. The area around the hotel is beautiful river front and park with nice outdoor cafe to enjoy. Overall beyond expectation for this hotel.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

David

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Shanice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are cosy
2024 年 3 月に 1 泊滞在

8/10 (良い)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was basically OK. Good position by the river and close to town centre. Let down by very small car park which cannot be booked in advance. Check-in made to wait even tho staff available. Room OK but tired.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Sethina

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great value for money. The hotel is immaculate with a gorgeous interior. One of the best in the UK.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Nick

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Last minute booking and this hotel came up, was a great choice
2024 年 3 月に 1 泊滞在

6/10 (普通)

Brenda、North Myrtle Beach

カップルで旅行
良かった点 : 清潔度
Lovely old hotel, but the Expedia room seemed to be directly over the pub and we were disturbed by loud music in the middle of the night.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Antony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel, nicely decorated. Close by to all the amenities
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Andrew

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was beautiful. Amazing location on the embankment, and central for the town. We had Afternoon Tea which was delicious, followed by a few drinks in the bar. The hotel was full, plus a wedding which meant parking wasn’t possible , but there is an NCP a short walk away. Staff very efficient , lovely rooms.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nina

2024 年 3 月に 1 泊滞在

6/10 (普通)

Karen

2024 年 3 月に 1 泊滞在

8/10 (良い)

Jorn

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice all the amenities you need but outside the property on a gloomy day of rain was disappointing. The river would be nice in the summer but the rest of the street was a dump. No really nice places to eat they all looked like real dives.

8/10 (良い)

Tracy

良かった点 : 清潔度、スタッフとサービス
The area outside is very poor and run down
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Adam

2024 年 3 月に 1 泊滞在

6/10 (普通)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel, great food and lovely spa
The hotel communal spaces are beautiful, very well presented and lovely decor. The restaurant was excellent and really good food and the breakfast was excellent value for money. The spa is lovely, 2 hours was perfect. It looks like it is quite new and really nice facilities. Only thing is there cpuld be a few more seats, but totally minor. Our room was nice, the bathroom really lovely, but the room a little tired. Our problem was a window that didnt close - in february! So our room was freezing. We reported it to the front desk and nothing was done, when we came out the spa we checled with the manager on duty who knew nothing about it. He was very good, came to room to investigate and realised window was clearly broken. Problem was the hotel was full so they couldnt move us! He made a fix of some towels and we kept the curtains closed and cranked up the heating. Not ideal but we lade the most of it best we could and he said he would sort out a refund. Upon checking out my refund was £16! I said this was not acceptable for a room with a broken window in february and the guy eventually gave me a proper refund for the room. Luckily this didnt spoil our stay but it could have been a lot worse, i guess we were just a little unfortunate that the hotel was full and we couldnt be moved. As i said the manager on the saturday night was great and did everything he could to try and make the situation better.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Carol

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Julie

2024 年 2 月に 1 泊滞在

4/10 (不満)

Tina

2024 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Ok but a little noisy and not fantastic
Clean and bed is comfortable, but reception not always staffed (although stafff are friendly) and sound proofing is poor. House keeping also tried to enter our room in the morning of check out day when we were asleep, instead of waiting a couple hours later till we have checked out, so some internal system wasn't working...
2024 年 2 月に 1 泊滞在

6/10 (普通)

Caroline

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice hotel
Hotel was lovely but the lack of parking spaces or nearby parking was a difficult. Breakfast style was basic and notvreally in keeping with the hotel. Disappointed to find you had to pay to use the spa.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Louise

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Pasquale

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Tina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The value is really good. Beautiful rooms, lots of tea/ coffee/milk in room and biscuits. Can’t fault. Parking really good.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay, I didn't use the facilities but local to the town. Lovely staff
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Dave

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 star
Amazing hotel
2024 年 1 月に 1 泊滞在

4/10 (不満)

Ahmad

2024 年 2 月に 1 泊滞在

8/10 (良い)

mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice, hotel with a great setting.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Kevin

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Miss V

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

David

出張
Alll clean and safe.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Robert

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Pete

2024 年 1 月に 1 泊滞在

8/10 (良い)

Lee

2024 年 1 月に 1 泊滞在

4/10 (不満)

Maxwell

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We spent 4 nights at this hotel - of which two nights we had no heat. The first night we were offered an extra quilt and after three phone calls the next day a small heater was brought in. No compensation was offered for the fact we had no heat for these two nights even after a request was made. We found the waitresses in the lounge and restaurant were very friendly but the bartender and hostess were actually rude! I would not recommend this hotel for these reasons.
2024 年 1 月に 4 泊滞在

4/10 (不満)

Aubrey

良かった点 : 清潔度
気になった点 : 客室の快適度
Our stay
Unfortunately, this was not a good visit. The hotel had a problem with their heating (although this was only admitted on the morning we left). As a result our room was cold and we had to make do with extra old blankets they provided for us
2024 年 1 月に 2 泊滞在

4/10 (不満)

Ian

2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Marie

小さなお子様連れの家族旅行
During my stay, the hotel was having problems with the heating. I explained how cold my room was, I was told they had been having problems with the heating for the past 6 days. No one had bothered to contact me in advance to warn me, giving me the option to book somewhere else and simply told me it was being worked on and there wasn't anything they could do. They did not offer any additional heating, and even the "apology" did not come across as sincere. It was delivered without empathy or concern and a "it's not my fault" attitude. Apart from the heating, my room was comfortable. I had booked 3 rooms for 5 adults and 1 infant. 2 of the adults who were due to stay with me did not attend due to illness. I was glad because although the beds were double, they were very small so I would not have been comfortable sharing the bed. My room had a stained carpet and the deadlock on the door did not work. After going out, I returned, at midnight, but there were no parking spaces. I spoke to someone in reception to ask where I could park and was directed to a Local Authority car park which was some way away - this meant that I would have to walk back unaccompanied - as a single female, I found this completely unacceptable. (bearing in mind I had booked 3 rooms, I would have expected to have at least 1 parking space). I had to ask my daughter to leave her baby with her elderly grandmother and come with me. (still not ideal). Staff did not care.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Ranjit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bedford swan hotel
Stayed one night Checkin was easy I would think about bed and breakfast prices. 10 pounds for breakfast without proper tea and coffee. Need to invest in machines not thermos flasks please Room was clean and shower good water and press good. Great views of the river and embankment. I would happily stay here again if I needed to be in Bedford for a family event.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jacquie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet and clean, very comfortable
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Sharmaine

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay again
Lovely hotel in a lovely position. Great views of the river from our room. Very handy for the town too.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Bethanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
We really enjoyed our stay here. The hotel is immaculate, the staff are lovely, and the amenities were great. It’s located in a great area, very convenient for the town centre and places to eat. Unfortunately we didn’t get to use the spa this time, but we would absolutely come back another time as well. Could not fault the hotel and would gladly stay here again.
2024 年 1 月に 1 泊滞在