4/10 (不満)
宿泊されたお客様
家族旅行
2019 年 7 月 5 日
気になった点 : スタッフとサービス
This hotel has some work to do.
The premises would need an up-grade. The pool area is very nice, however packed from morning onwards. If you have not booked a chair by 9am, forget about it.
The reception area reminds of a Soviet-era and the breakfast room is a bit run down. The building is in need for renovation. Pictures loooked much better than reality. Our basic room for 3 was stuffed, but that was to be expected. The shower leaked from the hose and one of the curtains was falling off;no one fixed this during our week’s stay. The room was cleaned daily allright.
- The breakfast was versatile, yes, but gosh would not touch many of the dishes, such as cheeses, because of lack of proper cooling... the majority of waitresses at breakfast lookes like bored or depresses robots who could not care less, nor dis they speak or understand a word of English. So just look for the napkins yourself if your table does not have any.
The pool waiters however were much more service-oriented and did they best. Many times they seemed overstressed with the workload.. The food in tthe pool bar was also tasty and worth the money.
Reception staff was mainly friendly and helpful, check-out could have left a better imptession. The best points were scored by super- friendly spa staff who provided good value for money as well.
In my opinion this is a 3,5 star hotel.
宿泊されたお客様
2019 年 6 月に 7 泊滞在