2/10 (非常に不満)
Lily
2025 年 11 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I rarely leave negative reviews, but this stay was unacceptable from start to finish.
We arrived around 11:00 PM after a long 4-hour drive, exhausted and ready for bed. There was no one at the front desk, and we waited approximately 10 minutes before a clerk appeared. The check-in process was painfully slow and disorganized. The employee seemed unfamiliar with the system and kept having technical difficulties with the machine. I was asked to show my ID four times during the process, which felt both unprofessional and excessive.
After finally receiving our room keys, we discovered they didn’t work when we reached our room. We had to return to the front desk, where we were issued keys to a different room. By this point, we just wanted to sleep.
At 1:30 AM, we were jolted awake by the fire alarm, which blared continuously for 30 minutes. There was no explanation or apology afterward.
Between the untrained staff, malfunctioning key cards, and the middle-of-the-night fire alarm incident, this was hands-down the worst hotel experience I’ve ever had. I cannot recommend this property and will not be returning.
Lily
2025 年 11 月に 1 泊滞在