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フランシス ホテル バスの口コミ

4 out of 5
フランシス ホテル バス
Queen Square, Bath, England

口コミ

9.0

とても素晴らしい

評価 10 - 1005 件の口コミ中 589 件が非常に良い" "
評価 8 - 1005 件の口コミ中 304 件が良い" "
評価 6 - 1005 件の口コミ中 70 件が普通" "
評価 4 - 1005 件の口コミ中 29 件が不満" "
評価 2 - 1005 件の口コミ中 13 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Satoshi

2024 年 4 月に 4 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Satoshi,Thank you for your rating of the hotel.Kind regardsBruceHotel Manager

8/10 (良い)

ZHONGYU

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
クラシックな部屋で綺麗です。市の中心にあり便利です。駐車場に20ポンドもかかりますが、、相場のようです。少し離れたところに泊まってバスで町に出るとかでよかったかと思いました。
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Tomoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ステキな滞在になるホテル
立地が良く徒歩圏内にスーパー含め便利。朝食レストランも良い内容。インテリアが女性好みのステキな雰囲気。
2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

TAEKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
You can enjoy a comfortable hotel life.
Though the hotel rates aren’t cheep, everything of the hotel is deserve it. I can say everything of the hotel is more than the rates.
2017 年 12 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
便利ですが。。。
英国のホテルでは珍しく快適なWiFi環境にあります。バースの街は小さいのでどこへ行くにも便利でした。しかしホテルの星の数とは裏腹に、朝食のコーヒーはコーヒーの味がせず、部屋は狭くお世辞にも清潔であるとはいえませんでした。
2017 年 8 月に 2 泊滞在

10/10 (非常に良い)

Mariana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay and pet friendly !
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Leanne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Really enjoyed our stay here. Walking distance to the shops. Comfortable twin rooms. Would definitely stay again
2024 年 5 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Leanne,Thank you for your perfect score! I am so glad we exceeded all expectationsKind regardsBruceHotel Manager

8/10 (良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Die Lage war hervorragend, das Zimmer war sehr schön. Ich hatte kein Frühstück, deshalb kann ich darüber nicht sagen aber die Räumlichkeiten sind sehr gemütlich .
2024 年 5 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Angela,Thank you for your lovely comments, next time hopefully you will have time for breakfast with us.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Juanita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a classy old world charm of a place. The ceilings are low so fair warning for anyone taller than 6ft - the details of the bath products and coffee and teas and biscuits in the room, the beds all high quality and so very comfy. Thank you for bringing us joy in the small things.
2024 年 5 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Juantia,Thank you for your wonderful feedback.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Tanya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really lovely hotel with great service and friendly staff. The parking is just too expensive.
2024 年 5 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Tanya,Thank you for your comments, we are very lucky to have parking facilities on site, and although the same price as most long stay car parks in the city, we are reviewing how much we charge. Hopefully next time you visit us you will see a change in this.Kind regardsBruceHotel Manager

10/10 (非常に良い)

VICTORIA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the history and the ambiance of the property. It was also in easy walking distance of the sights and shopping in Bath.
2024 年 4 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Victoria,Thank you for such lovely feedback after staying with us, please do not hesitate to come back and stay again.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Carl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff, fabulous view over the square. Ideal for tourists central location We loved the space of the living area, and modern bathroom. Good dinner recommendations very happy.
2024 年 5 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Carl,Thank you for such incredible feedback about the team and hotel, we all work hard to ensure we exceed guest expectations and looks like we have done just that on this occasion.Kind regardsBruceHotel Manager

10/10 (非常に良い)

James、Cheltenham

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed at The Francis and visited many times over the years, the character of the property and the location are big plus points, along with the service level of the staff. It is tired in places, but well kept and still a great hotel choice for Bath Centre.
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear James,Thank you for your lovely comments about our hotel and the team. We appreciate it.Kind regardsBruceHotel Manager

6/10 (普通)

Harkan

良かった点 : スタッフとサービス、設備とサービス
Positives: professional, polite reception staff. Great location, very comfortable and quiet room. Negatives: part of curtain in room hanging from rail, dodgy remote control/tv, stains on arm chair seats in room, stains in lounge area sofa. Overall, quite nice but..... finer detail in general appearance seems to have be neglected, lacks quality in relation to value for money.
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Harkan,Thank you for taking the time to share your feedback about your stay with us. I will look into the issues raised as we are starting our full hotel refurbishment project in a few weeks all these points will be addressed.Kind regardsBruceHotel Manager

10/10 (非常に良い)

tanita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very central hotel
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Tanita,Tank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Alwyne、Sturbridge

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice property easy access to anywhere I needed to go .
2024 年 4 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Alwyne,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Francine

Lovely hotel, lovely friendly staff, a really enjoyed our stay, would definitely return.
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Francine,Thank you for your wonderful feedback! We cannot wait for you to return.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Amber

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Amber,Thank you for your lovely review. We are so glad you scored us 5/5.Kind regardsBruceHotel Manager

10/10 (非常に良い)

John

2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear John,Thank you for giving us a perfect 5/5!Kind regardsBruceHotel Manager

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful!
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 (良い)

Valerie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 (不満)

Nandini

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Brenda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
2024 年 3 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location was fabulous - parking was a little tricky though!
2024 年 4 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ideally located in heart of Bath
2024 年 2 月に 1 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

4/10 (不満)

Suzanne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everywhere in the hotel looked tired, the bedroom was basic and needed an update tables in the lounge areas were left uncleared with staff walking past and not making any effort to keep them clean and tidy, food availability during the day outside of the restaurant didn’t match the expectation of a hotel of the Francis stature and at no time were we approached and asked if there was anything we needed we had to make the move for any service something the staff on duty seemed reluctant to give.at one point being told we had to wait as the member of staff was not ready to serve us
2024 年 2 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Suzanne,Thank you for taking the time to review The Francis Hotel. We are always working on bettering our service offering and all comments are greatly appreciated.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay in Bath
Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.
2024 年 2 月に 2 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Craig,Thank you for taking the tie to review The Francis, I am so glad we met and exceeded your expectations on this visit and hope to do so in the future.Kind regardsBruceHotel Manager

10/10 (非常に良い)

Anita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

2/10 (非常に不満)

Wayne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed
I made a reservation at the Francis Hotel, Bath through hotels.com to celebrate a wedding anniversary on the 28th December 2023, for a cost of £219. Unfortunately, my wife and I both came down with COVID shortly before our stay and decided to be safe and not attend. I contacted the Francis Hotel on the 26th December 2023 to inform them that we could not attend, requesting either a refund or change of date. The reception staff informed me that as the reservation was made through a third party (Hotels.com), there was nothing they could do, and encouraged me to contact Hotels.com direct. I subsequently contacted Hotels.com, who informed me that the decision on a refund or change of dates lies with the Francis Hotel, and not them. Confused as to who I should contact, I again emailed the Francis Hotel requesting a refund or change of date to the booking but have heard nothing in reply. Disappointed that neither hotels.com or the Francis Hotel can assist in this matter.
2023 年 12 月に 1 泊滞在

4/10 (不満)

Russ

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
2024 年 1 月に 1 泊滞在

8/10 (良い)

Chris

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Lee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
2023 年 12 月に 3 泊滞在
Bruce Marquesからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 (良い)

ALAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

8/10 (良い)

Freya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel - Breakfast £22
Lovely hotel, especially the communal areas and breakfast room and awesome location in central Bath. I wasnt impressed with the rooms apart from the bathroom which was well designed. Bedroom is drafty and cold, the heating didnt turn on. Breakfast is good but they charge you £22 this includes a service charge even for guests staying at the hotel. Staff everywhere are nice and helpful. Thanks!
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Gareth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really convenient in centre of Bath. Reception staff were excellent.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Richard

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

6/10 (普通)

Paul

良かった点 : 清潔度、施設のコンディションと設備
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Yolanda

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Karyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very central
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient and a quirky hotel
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Food was delicious and the staff were super efficient and very friendly.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Alison

カップルで旅行
良かった点 : 設備とサービス
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Philippa

グループ旅行
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Prefect
Lovely tradition hotel right in the centre of bath
2023 年 11 月に 2 泊滞在

8/10 (良い)

bridget

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideally located to walk around the beautiful historic city. Window in room needed replaced so was drafty. Some of the front desk staff were not that helpful. If they did not know the answer about parking and tours, they should have offered to find out. Great fish and chips though!
2023 年 10 月に 2 泊滞在