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ベストウェスタン プレミア パンビルの口コミ

5 out of 5
ベストウェスタン プレミア パンビル
Jl Ahmad Yani, Batam, Batam Island

口コミ

8.8

非常に良い

評価 10 - 279 件の口コミ中 149 件が非常に良い" "
評価 8 - 279 件の口コミ中 96 件が良い" "
評価 6 - 279 件の口コミ中 24 件が普通" "
評価 4 - 279 件の口コミ中 6 件が不満" "
評価 2 - 279 件の口コミ中 4 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

izumi

2020 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
近くにモールなどないため、買い物など、車移動が必要
2019 年 12 月に 2 泊滞在
Andrew Tampi からの返信 (投稿日 : 2019 年 12 月 16 日)
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

6/10 (普通)

宿泊されたお客様

2019 年 6 月に 1 泊滞在
Agus Sri Damanikからの返信 (投稿日 : 2019 年 6 月 24 日)
Dear Valued Guest, On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you back in the near future. Warmest regards, Management Best Western Premier Panbil

8/10 (良い)

SHUN

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
プールが広くてきれいでした
2019 年 2 月に 1 泊滞在
toto murtionoからの返信 (投稿日 : 2019 年 2 月 9 日)
Dear Mrs. Sun, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

8/10 (良い)

Tay、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good and cozy for family
clean and nice hotel with good facility (e.g., pool, spa, and gym). The location may be troublesome depending on what one is looking for, cause there’s basically nothing in the area. But if you wish to stay in the hotel and relax and only occasional trip to nearby places, staying here would be wonderful. A little bummer is that I was told they didn’t have a king-sized bedroom and put me in a twin room, even tho I had booked a king-sized... and a Korean-looking lady at a spa clearly showed irritation when I was considering which service to take, and eventually made me to go back to my room, decide and come back again... (I was not so good at deciding tho, it was my vacation... and it would’ve been nicer if I hadn’t felt pressure to decide right away...) but overall experience was fine.
2017 年 12 月に 3 泊滞在
Mr. Totoからの返信 (投稿日 : 2017 年 12 月 29 日)
Dear Mr. Tay, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice room and pool and breakfast. I enjoyed a very good holiday. Thank you.
2017 年 8 月に 2 泊滞在
Mr. Totoからの返信 (投稿日 : 2017 年 12 月 16 日)
Dear Our Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of any assistance in the future, please do not hesitate to reach me personally. Thank you again for taking the time to completing the survey. We appreciate your loyalty to our brand. Sincerely, Toto Murtiono General Manager Best Western Premier Panbil

10/10 (非常に良い)

lim chee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Lim Chee,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Eva

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast was sooo good, definitely will be back again!
2024 年 3 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Eva,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Kannan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The overall environment was very peaceful and serene.
2024 年 3 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Kannan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Edwin

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend gateway.
Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.
2024 年 2 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Edwin,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Shirley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 6 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Shirley,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Mohamed Ridhuan

2023 年 12 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Mohamed Ridhuan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

XIUSHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Xiushi,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

4/10 (不満)

Michele

2023 年 12 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Michele,Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

10/10 (非常に良い)

James

2023 年 12 月に 4 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear James,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

H R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Perfect Choice
Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again
2023 年 11 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear H R,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Suvian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Suvian,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room dirty! Not cleaned everyday. Dirty hair inside the water pipe. Water can’t flushing it. Front desk staff used my credit card without my permission. I was so surprised my credit card was charged from the unknown person today morning when received the message from the card company.
2023 年 11 月に 7 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Anonymous,Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

8/10 (良い)

Linda

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Breakfast wasnt many choices. Room is equipped and complimented.
2023 年 11 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Linda,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 (普通)

Tan Jin

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.
2023 年 11 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Tan JinThank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

8/10 (良い)

KhairudinYahya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.
2023 年 10 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear KhairudinYahya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Daniel、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 10 月 4 日)
Dear Daniel,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 8 月に 4 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Anonymous,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Mei Lian

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.
2023 年 6 月に 3 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Mei Lian, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

6/10 (普通)

MUI HUANG

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.
2023 年 6 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Mui Huang, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 (非常に良い)

Benedict

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.
2023 年 6 月に 2 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Benedict,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Gabin

2023 年 6 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Gabin,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Xing Ying Magdalene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.
2023 年 5 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Xing Ying, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

4/10 (不満)

LIM

出張
良かった点 : スタッフとサービス
water too big no good
2023 年 4 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 4 月 22 日)
Dear Lim, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 (非常に良い)

Ruzliawati Binte

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.
2023 年 3 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Ruzliawati Binte,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Yohanes

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love the free minibar!
2023 年 3 月に 1 泊滞在
Teezar Mirza - General Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Yohanes,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 (普通)

Johannes、London

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.
2023 年 1 月に 2 泊滞在
Management Best Western Premier Panbilからの返信 (投稿日 : 2023 年 1 月 31 日)
Dear Johannes, Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations. Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need. Yours truly, Teezar Mirza General Manager

10/10 (非常に良い)

Priya

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Great service!
2022 年 12 月に 3 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 12 月 27 日)
Dear Priya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Nurhisham

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel for family trip
Good hotel for family vacation
2022 年 11 月に 3 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Nurhisham,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

Milena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!
2022 年 11 月に 4 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Milena,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Worst stay ever!
Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant. After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting! Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.
2022 年 10 月に 3 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 11 月 14 日)
Dear Anonymous, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 (非常に良い)

Jason

2022 年 10 月に 1 泊滞在

4/10 (不満)

Sunny

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Staff slow to respond despite making requests.
2022 年 10 月に 2 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 10 月 10 日)
Dear Sunny, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 (非常に良い)

YEON SIL

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
최고입니다
가성비대비 매우만족입니다!!가시면 아리랑 식당 꼭 추천!!!!!완전맛있어요
2022 年 8 月に 1 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 9 月 2 日)
Dear Yeon Sil, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 (非常に良い)

YEON SIL

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
최고호텔
가격대비 너무너무 훌륭해요 한식당 아리랑 우와~~~와우~~~완전완전 대박입니다 김치찌개 골뱅이무침은 한국보다훨씬맛있어요 호텔내시설은매우매우만족입니다!!!
2022 年 8 月に 1 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 9 月 2 日)
Dear Yeon Sil, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Mariana

2022 年 8 月に 1 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 9 月 2 日)
Dear Mariana, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 (良い)

Asriandy

2022 年 7 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 7 月 28 日)
Dear Asriandy, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 (普通)

Khamidah

家族旅行
Not as good as before, after been there for few times before Covid.
2022 年 7 月に 3 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 7 月 14 日)
Dear Khamidah, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality With kindest regards, Management of Best Western Premier Panbil

10/10 (非常に良い)

SUNG JO

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Management of Best Western Premier Panbilからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear SUNG JO, Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 (普通)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely property, unfortunately very close to the road, couldn’t sleep at night because of the noise from outside and other guests, you can hear EVERYTHING, otherwise the hotel is nice.
2022 年 1 月に 2 泊滞在
Besrin Malau - Executive Assistant Managerからの返信 (投稿日 : 2022 年 1 月 17 日)
Dear Linda, Thank you for taking the time to share your experience of Best Western Premier Panbil. Thank you for your valuable feedback in regards to the concerns you have highlighted, guest satisfaction is of paramount importance to us, to ensure a comfortable stay whilst on the hotel and we will be reviewing the issue mentioned for the benefit of our future guests. We sincerely apologize for the shortfall you have experienced during your stay. Please know that we value your feedback very highly and we will use it for our improvement. We look forward to the opportunity of welcoming you back again to our hotel in the future as we continue to strive to exceed our guests expectations. Stay safe Besrin Malau

8/10 (良い)

wooi chong

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
2022 年 1 月に 5 泊滞在
Besrin Malau - Executive Assistant Managerからの返信 (投稿日 : 2022 年 1 月 11 日)
Dear wooi chong, We are honored you have chosen our hotel as your destination of choice in the Batam. We are looking forward to have the pleasure of welcoming you again for further great memories in our Hotel. Stay safe Besrin Malau Executive Assistant Manager

8/10 (良い)

Eungyo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
가성비 괜찮은듯
호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고
2021 年 12 月に 8 泊滞在
Besrin Malau - Executive Assistant Managerからの返信 (投稿日 : 2022 年 1 月 11 日)
Dear Eungyo, We are honored you have chosen our hotel as your destination of choice in the Batam. We are looking forward to have the pleasure of welcoming you again for further great memories in our Hotel. Stay safe Besrin Malau Executive Assistant Manager

10/10 (非常に良い)

Jamilatun

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2021 年 11 月 24 日)
Dear Jamilatun, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2021 年 9 月 1 日)
Dear Clement, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 2 泊滞在
Management からの返信 (投稿日 : 2020 年 9 月 17 日)
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil