Suite, 2 Bedrooms, Non Smoking, Kitchenette | Living area | TV
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Reviews of SureStay Hotel by Best Western Guam Airport South

2.5 out of 5
SureStay Hotel by Best Western Guam Airport South
122 Hasalao Street Route 8, Barrigada

Reviews

7.0

Good

Rating 10 - Excellent. 101 out of 423 reviews" "
Rating 8 - Good. 137 out of 423 reviews" "
Rating 6 - Okay. 87 out of 423 reviews" "
Rating 4 - Poor. 61 out of 423 reviews" "
Rating 2 - Terrible. 37 out of 423 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the room is spacious and safe, despite the maintenance around the hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy

Stayed 4 nights in Apr 2024

10/10 Excellent

ALVIN

Stayed 3 nights in Mar 2024

2/10 Terrible

giorgio

Business traveler
Disliked: Cleanliness, property conditions & facilities
can’t plainer to manager twice about bugs crawling on me in n bed. he apologized and said they had just sprayed. the next time bugs 🐜 n bed i could not get a replacement room due to defective shower and broken tv.
Stayed 7 nights in Feb 2024

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking situation is not so good
Stayed 9 nights in Feb 2024

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet environment and employees are accomodating
Stayed 3 nights in Jan 2024

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Shawn

Business traveler
Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Etsuko

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Low water pressure.
Stayed 4 nights in Dec 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly housekeeping and front desk, Walkable food options. Facilities are good. Great for airplane spotting and reasonable prices !
Stayed 3 nights in Nov 2023

8/10 Good

michael

Liked: Staff & service
Disliked: Amenities
Bathroom was not up to standards..weak shower..zero tv..been out for months front desk said.. totally not what i expected..said because if Covid no shuttle no breakfast.. Rented a car and it was a bomb..Definitely not cool.. only saving grace was staff..very friendly very helpful
Stayed 2 nights in Dec 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bea G - SS on Nov 25, 2023
Thank you for your staying with us and for your rating. See you again soon!

10/10 Excellent

Lanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Bea G - Operations Coordinatory on Nov 25, 2023
Thank you so mcuh for staying with us and for you rating. We hope to see you again soon.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very helpful and take fast care of your needs they also rent cars for a very good price per day free breakfast not too bad overall will book there again
Stayed 3 nights in Nov 2023
Response from Bea G - Operations Coordinatory on Nov 25, 2023
Thank you so much for staying with us. We are glad to hear that you had a pleasant stay. Looking foward in having you again soon.

6/10 Okay

Petrus

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My refer not working. Asked for fix or replacement but never come.
Stayed 4 nights in Oct 2023
Response from Bea G - Operations Coordinatory on Nov 25, 2023
We appreciate you patience and for staying with us. We are sorry that your request was not fulfilled in a timely manner. We are still recovering from the typhoon Mawar, but rest assured, we are working hard into getting everything back into order again. Hope you stay with us again.

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs facelift
Airport was a $28 taxi ride away from terminal. That’s $56 dollars over and back. Deceptive because on other side of the runway. Room was in poor condition. Tea bags were ancient. Cockroach on floor when on floor when I walked in. Staff was nice. Needs a facelift to be labellwd a Best Western.
Stayed 1 night in Oct 2023
Response from Bea G - Operations Coordinatory on Nov 25, 2023
We appreciate your patience and we apologize for any inconvenience as we are still recovering from the typhoon Mawar. Rest assured, we are working on improving on these issues. We hope you stay with us again.

10/10 Excellent

Armando

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve the Breakfast
Stayed 2 nights in Oct 2023
Response from SS on Oct 29, 2023
Thank you for taking the time to share your feedback about our breakfast offerings. We truly value your input and appreciate your honest comments.We apologize that our breakfast did not meet your expectations, and we are committed to making improvements.

10/10 Excellent

Nyome Leon

Stayed 3 nights in Oct 2023
Response from SS on Nov 30, 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

8/10 Good

Virginia, Saipan

Liked: Staff & service
Services is fine Parking is the problem
Stayed 4 nights in Oct 2023
Response from SS on Oct 29, 2023
Dear [Guest's Name],Thank you for your feedback, and we're pleased to hear that you're generally satisfied with our services. We appreciate your input regarding the parking situation.We understand that parking can be a concern, and we'll take your comments into consideration as we work on improving this aspect of our guest experience. If you have any specific suggestions or if there's anything more you'd like to share about your parking experience, please feel free to let us know. Your insights are important in helping us enhance our services.We value your continued patronage, and we aim to ensure that every aspect of your stay is enjoyable. We hope to address your concerns and provide a more convenient parking solution in the future.Thank you for choosing us, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 Good

Jennelyn

Stayed 2 nights in Oct 2023
Response from ss on Nov 30, 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Omg is the worst place evwr
Stayed 1 night in Oct 2023
Response from SS on Oct 29, 2023
Dear [Guest's Name],We're truly sorry to hear that you had such a disappointing experience at our hotel. We take your feedback seriously, and we would greatly appreciate any specific details or concerns you can share so we can address the issues that led to your dissatisfaction. Our goal is to provide our guests with a pleasant stay, and your comments are essential in helping us make the necessary improvements.Please know that we're committed to delivering a better experience, and we hope you'll give us another chance in the future to change your perception of our hotel.Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,

6/10 Okay

Pathya

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from SS on Nov 30, 2023
Hello"Thank you for taking the time to leave a review! We appreciate your feedback and look forward to welcoming you again."

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property with great staff!
Stayed 6 nights in Aug 2023

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay respectfully because of all the typhoon damage and recovery. The staff was outstanding and personable. The elevator was out due to typhoon. Staff helped me carry my suitcases up to the third floor. The room was clean and neat. Power went out a couple times due to rolling outages in the area. It was great these folks had good attitude and powered on.
Stayed 2 nights in Aug 2023

10/10 Excellent

WonGi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Stayed 1 night in Aug 2023

8/10 Good

Arthur

Liked: Property conditions & facilities
Stay at the SureStay Hotel in Guam. July 21 to July 26, 2023. The Hotel was at a disadvantage from the Super Typhoon that hit the Island at the end of May 2023. Supplies and materials on a small Island lead to repairs taking place requiring some time. The Hotel did not have any TV service due to the Typhoon and was waiting on their cable service to complete the repair. The restaurant was not serving Lunch or Dinner due to the Typhoon damage and was awaiting contractors to repair the damage. Overall, my stay at this Hotel was as pleasant as possible.
Stayed 5 nights in Jul 2023

6/10 Okay

Blaine

Traveled with family
Liked: Cleanliness, staff & service
Water issues
I stayed at the Sure Stay Guam Airport with my son on a layover to Hawaii from Japan. Check in was easy and the lady at the front desk was very nice. Soon after check in, we noticed the water stopped running. There was nothing at all. I went to the front desk and there was a male employee. I told him there was no water and he said it happens but it will come back. We went out and returned later that night and still no water. I had bottled water so used that to bathe. The next morning we had to check out early to get our flight home. Fortunately the water was back. I realize Guam is recovering from the recent typhoon so do not fault the hotel (I stayed in other hotels without problem). It was not a good stay. AC worked well, TV wasn't working. WiFi was okay. Not much around the hotel so a car is needed.
Stayed 1 night in Jul 2023

4/10 Poor

Jeremy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not helpful. Property is not operational.
Stayed 2 nights in Jun 2023

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at this hotel to find out they had no electricity or water and refused to let me in. Did they cancel my reservation before I spend a ton on taxi rides, no!! Did Expedia help mitigate the issue absolutely NOT after spending more than three hours on hold. Worst experience ever. Property is awful and so are the staff!!
Stayed 1 night in Jun 2023

2/10 Terrible

tim

Stayed 1 night in Jun 2023

2/10 Terrible

Miracle

Stayed 2 nights in May 2023

10/10 Excellent

Hameed Ullah

Stayed 2 nights in May 2023

10/10 Excellent

Ketsen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and secure
Stayed 6 nights in May 2023

6/10 Okay

Stephen, Sinapalo

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Had everything, but found blood stains on pillow. No outlet for coffee pot,cord too short to use only used outlets in bathroom. Otherwise, it's nice.
Stayed 1 night in May 2023

4/10 Poor

Hamanda

Stayed 5 nights in Apr 2023

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2023

8/10 Good

Miyuki

Liked: Staff & service
The staff were very friendly and helpful. The continental breakfast was very weak (toast, fruit, coffee). My sink was a little bit dirty, and no surprise that it was a little noisy because of the proximity to the air port.
Stayed 2 nights in Apr 2023

6/10 Okay

Betty

Stayed 8 nights in Mar 2023

8/10 Good

Lizalyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from sherries on Apr 4, 2023
Hello Lizalyn,WE really appreciate you feedback and we are looking forward for your return to our hotel.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it how they're always keeping the rooms clean and also going to the rooms and asking the guest if us guest need anything. I would rate this hotel 9.5/10
Stayed 4 nights in Mar 2023
Response from sherries on Apr 4, 2023
Hafa Adai Shawnthank you for taking the time to leave us a survey. We hope to welcome you back on future stays. And we will relay the message to our staff. Warm Regards,

4/10 Poor

Mercedes

Stayed 1 night in Mar 2023
Response from sherries on Apr 4, 2023
Hafa Adai Mercedes,Thank you for choosing the Sure Stay Hotel for your lodging. we apologize for not exceeding your needs. We appreciate your feedback. We hope you consider staying with us in Best Regards

8/10 Good

TERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fix up and improve the wheelchair ramp area, unsafe, narrow pathway and rough flooring.
Stayed 2 nights in Mar 2023
Response from ado on Mar 10, 2023
Dear Sir or Madam,Thank you for the feedback. Just to let you know, the Hotel already made some improvements to the wheelchair ramp.

10/10 Excellent

Keiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk people. Especially ms ida
Stayed 2 nights in Feb 2023
Response from ado on Mar 10, 2023
Dear Keiana,Thank you for your feedback and good review. We are very happy to know that you were satisfied with our services.

8/10 Good

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, good location, near restaurants Limited parking space, Needs better rules enforcement (guest hanging towels and clothes on patio rail) making hotel look trashy. Dirty stairway, Needs more selection on continental breakfast. Online pictures misleading
Stayed 18 nights in Feb 2023
Response from ado on Mar 10, 2023
Hello Kathleen, Thank you for your feedback. We will take note of your comments and will address it accordingly.

10/10 Excellent

RIC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2023
Response from ado on Mar 10, 2023
Hello RIC,Thank you for your feedback. We are happy to know that the hotel meet you expectations.

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service
Very accomodating adn friendly staff. Parking seems too small but you can always find a spot. Eatery is just a waking distance.
Stayed 4 nights in Jan 2023
Response from a on Mar 10, 2023
Hello Jeffrey,WE really appreciate you feedback and we are looking forward for your return to our hotel.

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Cleanliness
After I checked in, I was given a room where the air conditioning did not work. I was transferred to another room and again air conditioning did not work. I was transferred to a 3rd room and again air conditioning did not work. Finally I was put in a suite. Air conditioning worked. However, the bathroom got flooded with water every time I showered since the shower head was pointed straight to the wall instead of down. There was also no housekeeping to clean or change the towels.
Stayed 2 nights in Jan 2023
Response from ado on Mar 10, 2023
Hello Cecilia,Thank you for your feedback and we are very sorry for the inconvenience we have caused you. We want to offer you 10% discount on your next stay to our hotel.