屋内プール

サレス ホテル シウタット デル プラット バルセロナ エアポートの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1012 件の口コミ中 647 件が非常に良い" "
評価 8 - 1012 件の口コミ中 246 件が良い" "
評価 6 - 1012 件の口コミ中 68 件が普通" "
評価 4 - 1012 件の口コミ中 31 件が不満" "
評価 2 - 1012 件の口コミ中 20 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Yoko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
バルセロナ空港から30分毎にシャトルバスが出ています。空港のシャトルバス乗り場もわかりやすい。ホテルから空港へ向かうシャトルバスは予約制なのでチェックイン時にフロントで予約しました。 お部屋は清潔ですが、少し壁が薄いのか隣部屋や廊下の音が聞こえましたがそこまで気になりませんでした。
2024 年 1 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 1 月 11 日)
お忙しい中、ご感想をお寄せいただき誠にありがとうございます。私たちはバルセロナの空港からのシャトルサービスが便利であることをご満足いただけたことを嬉しく思います。また、予約制のシャトルバスサービスをフロントでご利用いただいたことも、スムーズなご旅行のお手伝いとなったことでしょう。お部屋が清潔であったことをお褒めいただき、誠にありがとうございます。ただし、壁が薄いことで隣の部屋や廊下の音が気になったとのご意見、重ねてお詫び申し上げます。お忙しい旅行中でもくつろいでいただけるように今後も改善に努めてまいります。何かご不明点や今後の改善点がございましたら、どうぞお気軽にお知らせください。またのご滞在を心よりお待ちしております。誠にありがとうございました。敬具、

10/10 (非常に良い)

URARA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は白を基調とし、とても清潔でした。 ベッドも広く2人で全く問題ありませんでした。 テレビは、YouTube、NETFLIX(←こちらは会員だと見れたのかもしれません)が見れられるものでした。 海外で日本のテレビが見られて良かったです。
2023 年 10 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2023 年 11 月 2 日)
当ホテルのご宿泊体験についてご感想を共有いただき、誠にありがとうございます。お部屋の清潔さと広さ、そしてベッドの快適さが、お客様に喜んでいただけたことを光栄に思います。また、日本のテレビ番組を視聴できることが、特に喜ばしいとのこと、私たちも嬉しく思います。お部屋の内装が白を基調としていることがお気に召されたようで、それは私たちの清潔さと快適性への取り組みを反映しています。お二人でごゆっくりおくつろぎいただけたこと、大変嬉しく思います。また、YouTubeやNETFLIXのような配信サービスがご利用いただけることは、お客様の利便性を高め、海外での滞在をさらに楽しいものにすることができる素晴らしい機能ですね。会員であれば、さらに便益を享受できるかもしれません。お忙しい中、ご感想をお寄せいただき、心より感謝申し上げます。またのご来訪を心よりお待ちしております。何かお手伝いが必要な際は、どうぞお気軽にお知らせください。心より、

10/10 (非常に良い)

SAKURA

2023 年 9 月に 5 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2023 年 10 月 18 日)
Thanks for sharing this excelent rating!

6/10 (普通)

Suguru

良かった点 : 清潔度、施設のコンディションと設備
Shuttle bus did not come on time, 15 minutes delay.
2023 年 8 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Suguru,We appreciate you sharing your feedback regarding your recent experience with our shuttle service.Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. Should your travels bring you back to the area, we hope to have the opportunity to provide you with a more seamless experience.Best regards,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
wonderful front desk service
arrived late night and left very early so my total stay was probably less than 5 hours but the front desk service was excellent, quick, stress-free. shuttle bus to airport left on time, room was clean, etc. so I have absolutely nothing to complain. I will use this hotel if I have the chance.
2021 年 11 月に 1 泊滞在
Sergi Hernández, GMからの返信 (投稿日 : 2021 年 11 月 29 日)
Dear guest, We appreciate you sharing your review with other travelers, and we are delighted you were 100% satisfied with our service and accommodations! Thanks once more for choosing our hotel, and we look forward to your next visit with us, maybe, with some more time to enjoy our installations! Best Regards,

6/10 (普通)

宿泊されたお客様

家族旅行
2020 年 1 月に 1 泊滞在
Magnus Haggren, General Managerからの返信 (投稿日 : 2020 年 1 月 7 日)
Dear Guest, Thank you for the review of our hotel! We hope to see you again very soon. Sincerely, Magnus Haggren General Manager

8/10 (良い)

Mekedes

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gut
2024 年 5 月に 2 泊滞在

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

4/10 (不満)

An

家族旅行
Sunday no business operation
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear An,Thank you for your feedback but our Hotel offer all its services 7/7. The restaurant, Snack-Bar, Roof Top bar, room service, breakfast buffet, swimming pool and sauna, gym an and sun deck, etc are open daily. Therefore, we do not understand your comment unless you are referring to shops or other business in the city, but which are not related to the hotel you are evaluating. We would be grateful if you could clarify this point.Sincerely,

6/10 (普通)

Kristine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very clean and bed was comfortable. But the room was very warm and the ac didn’t go very cool.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback. We're glad to hear that you found the room very clean and the bed comfortable. However, we apologize for the inconvenience caused by the room being too warm and the air conditioning not cooling sufficiently.We take your comments seriously and will address this issue with our maintenance team to ensure that our AC systems are functioning properly for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a more comfortable stay. If there's anything else we can do for you, please let us know. Sincerely,

10/10 (非常に良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel, no issues, very clean, very friendly personnel.
2024 年 5 月に 3 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our personnel very friendly. Your satisfaction is important to us, and we're glad there were no issues during your stay.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please let us know.

8/10 (良い)

Darryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Waited over an hour for hotel shuttle to hotel. Finally had to call hotel to send shuttle bus.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Darryl,We sincerely apologize for the inconvenience you experienced with our shuttle service.Your feedback is important to us, and we will investigate this issue to ensure that such delays do not happen in the future. We aim to provide timely and efficient service to all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on a future visit. If there's anything else we can do to assist you or if you have further feedback, please let us know. Safe travels!

10/10 (非常に良い)

Antonio

カップルで旅行
良かった点 : 清潔度、設備とサービス
La atencion
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Apreciado Antonio,¡Gracias por tu comentario! Nos alegra saber que recibiste una muy buena atención durante tu estancia. Nos esforzamos por brindar el mejor servicio a nuestros huéspedes y es gratificante saber que cumplimos con tus expectativas.Esperamos darte la bienvenida nuevamente en el futuro. Si hay algo más en lo que podamos asistirte, no dudes en hacérnoslo saber. ¡Gracias por elegirnos!

10/10 (非常に良い)

Donna

良かった点 : 清潔度、設備とサービス
I reported to staff that our room was hot. They said they would look into it and I asked for a fan. I was never contacted regarding the fan or fixing the ac. Otherwise, our stay was nice.
2024 年 5 月に 3 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Donna,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the temperature in your room and the lack of follow-up regarding the fan and the AC issue. This is certainly not the level of service we strive to provide, and we regret that it affected your otherwise pleasant stay.We appreciate you bringing this to our attention and will address this with our team to ensure better communication and prompt resolution of such issues in the future.Thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with a more comfortable experience. If there's anything else we can do to assist you, please let us know.Sincerely,

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s by the airport but in a cute local community. The staff is so nice and helpful and the food was wonderful. Easy trip into the city center as well.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Jennifer,Thank you for your lovely feedback! We're delighted to hear that you enjoyed our location near the airport within a charming local community. It's great to know that you found our staff to be nice and helpful and that you enjoyed the wonderful food we offer.We're also pleased that you found it easy to travel into the city center from our hotel.Your positive comments mean a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!

10/10 (非常に良い)

Gail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and comfortable. Staff was polite.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback! We're delighted to hear that you found our hotel very clean and comfortable. It's also wonderful to know that our staff were polite and contributed to your positive experience.We appreciate your comments and hope to welcome you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

10/10 (非常に良い)

June

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location close to airport with a shuttle. My flight was cancelled and they were super helpful booking an extra day. Wonderful staff.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear June,Thank you for sharing your positive experience! We're glad to hear that our convenient location close to the airport and shuttle service were helpful during your stay.It's great to know that our staff could assist you promptly and efficiently when your flight was canceled and that they made the process of booking an extra day hassle-free. We strive to provide excellent service, especially during unexpected situations.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even better, please let us know. Safe travels!

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice airport hotel. The airport shuttle was a grest bonus. It eould have been 30 euro for taxi from the airport to hotel but we cslled and they picked us up within 15 minutes. Very nice reception staff, quick check-in. Good variety offered at the breakfast but eggs were under cooked. We recommend this hotel.
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Dawn,Thank you for your feedback and recommendation! We're delighted to hear that you had a very nice experience at our airport hotel and that you found our shuttle service to be a great bonus. It's wonderful to know that we could save you the taxi fare and pick you up promptly.We're also pleased that you found our reception staff to be friendly and efficient, and that your check-in process was quick and smooth.We appreciate your comments on the breakfast variety and will address the issue with the undercooked eggs to ensure that we continue to improve our offerings.Thank you for recommending our hotel. We look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

8/10 (良い)

Tatiana、Alajuela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice option if you have an early flight, they offer Free Airport Shuttle The hotel and the overall stay is good, nice room and comfy bed Helpful staff
2024 年 5 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear TAtiana,We're delighted to hear that you found our hotel to be a nice option, especially if you have an early flight. Our complimentary Airport Shuttle service is designed to make your journey smoother and more convenient.It's wonderful that you enjoyed your stay with us, including the comfortable room and bed. We strive to provide a pleasant and relaxing environment for our guests.Thank you for your kind words about our staff. We're committed to offering helpful and attentive service to ensure that your needs are met throughout your stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My girlfriend got sick and needed doctor. The hotel staff were excellant in getting her MD
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Philip,I'm sorry to hear that your girlfriend fell ill during your stay, but I'm glad to hear that our hotel staff were able to assist you promptly in getting her the medical attention she needed. Your well-being and comfort are our top priorities, and we're always here to help in any way we can, especially during unexpected situations like this.If there's anything else we can do to assist you or make your stay more comfortable, please don't hesitate to reach out. We hope your girlfriend feels better soon. Thank you for choosing our hotel, and we look forward to welcoming you again inthe future,Sincerely,

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was just what I was looking for. It was super convenient to the airport and breakfast, and walkable for groceries and meals within a residential neighborhood.
2024 年 5 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Susan,We're thrilled to hear that our hotel met your expectations and provided the convenience you were looking for! It's great to know that you found our location near the airport convenient and that you enjoyed our breakfast offerings. We're also glad that you found the neighborhood walkable for groceries and meals. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 (非常に良い)

Marie-Josée

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Marie-Josée,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. We hope to have the pleasure of welcoming you back soon for another memorable stay. Thank you again, and see you soon!

10/10 (非常に良い)

Gwendolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Gwendolyn,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. Your satisfaction is our top priority, and we're grateful for your support and recommendation. If you need anything at all, please don't hesitate to contact us. Thank you again, and see you soon!

10/10 (非常に良い)

Joan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near the airport and the staff were super helpful to get us checked in and also with the shuttle operation.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Joan,We're thrilled to hear that you had a great experience with us! Our team strives to provide exceptional service, and it's wonderful to know that you found our staff super helpful during check-in and with the shuttle operation. We're also pleased that you found our location convenient near the airport. If you have any other comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

10/10 (非常に良い)

SANA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Sana,That's wonderful to hear! If there's anything specific you enjoyed about your stay or if you have any feedback to share, feel free to let me know.Sincerely,

6/10 (普通)

Alejandra

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Daisy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Daisy,Thank you very much for sharing such an excellent rating. we look forward to welcome you again in the near future.Sincerely,

10/10 (非常に良い)

Rebekah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful and the place was great!
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Rebekah,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be very helpful and that you enjoyed your overall experience with us. Providing excellent service is our priority, and we're glad that our team met your expectations.If there's anything specific that stood out to you or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful stay with us!Warm regards,

8/10 (良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was top notch. Especially the woman that served us lunch in the restaurant and breakfast. She was professional and attentive. The roof top bar was very cool and the bartender was great! Front desk staff were also professional and friendly.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Carlos,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our staff, especially with our waitress who served you lunch and breakfast in the restaurant. Providing professional and attentive service is one of our top priorities, and we're delighted that she exceeded your expectations. We'll be sure to pass along your compliments to her and the rest of our team.We're also glad that you enjoyed our Sunset rooftop bar and that our bartender provided great service. Our front desk staff will be delighted to hear that you found them to be professional and friendly as well.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,

10/10 (非常に良い)

Diana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is probably the nicest airport hotel we've stayed in. The shuttle driver could not have been nicer and always greeted us with us a smile. The hotel is very clean, the rooms are quiet.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Diana,We're thrilled to hear that you had such a positive experience during your stay with us! Providing excellent service and comfortable accommodations is our top priority, and it's wonderful to hear that you found our hotel to be the nicest airport hotel you've stayed in. We'll be sure to pass along your compliments to our shuttle driver for their friendly and welcoming attitude. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Best regards,

8/10 (良い)

Joseph、Lunenburg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we booked because of the airport shuttle. in our experience, there appears to be only 1 shuttle that comes around every 45 to 60 minutes and has limited capacity. all things being equal, next time i would opt for a taxi from the airport.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Joseph, Thank you for sharing your experience with us, and we apologize for any inconvenience you encountered with our airport shuttle service. We appreciate your feedback and will review our shuttle service to ensure a more efficient and convenient experience for our guests in the future.If you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable. We value your feedback and hope to have the opportunity to provide you with a better experience next time.Warm regards,

8/10 (良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Mary,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences.Warm regards,

10/10 (非常に良い)

Mary

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very nice and clean if you want to be close to the airport. This property is not in Barcelona. The cab is 25-30 Euros to go to central Barcelona.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Mary,Thank you for your feedback! We're glad to hear that you found our property very nice and clean. As you mentioned, we're located close to the airport for the convenience of our guests with early flights or layovers. If you have any other questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help!Warm regards,

8/10 (良い)

Kwan Ying

良かった点 : 施設のコンディションと設備
There’s no facial tissue in the room.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kwan Ying,Your feedback is important to us, and we will ensure that this issue is addressed promptly to provide a more comfortable stay for our guests in the future. If you require any additional amenities during your stay, please don't hesitate to contact our front desk, and we will be happy to assist you.Thank you for choosing to stay with us, and we hope you have an enjoyable stay overall.Warm regards,

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super nice near-the-airport hotel with a good bar and restaurant, a walkable neighborhood that not everyone sees on a trip to Barcelona, and staff that both speak English and put up with poorly spoken Catalan. They will also arrange a cab for you if your flight is super early and you need to arrive before their shuttle service begins.
2024 年 4 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Steven,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our bar and restaurant to be good. It's wonderful that you appreciated the walkable neighborhood, which offers a unique experience not often seen by visitors to Barcelona. We're also pleased to hear that our staff were accommodating and helpful, even with language barriers, and that they assisted you in arranging a cab for your early flight needs. We greatly appreciate your efforts to speak our languageYour feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,

10/10 (非常に良い)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff, service and food
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jeffrey,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our staff, service, and food. Providing exceptional service and delicious meals are top priorities for us, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Best regards,

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NA
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jeffrery,Thank you for rating us! We're delighted to hear that you had a great experience with us. If there's anything else we can do to ensure your future stays are just as enjoyable, please let us know. We look forward to welcoming you back for another excellent stay! Best regards,

10/10 (非常に良い)

Ravina

2024 年 4 月に 4 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ravina,Thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

10/10 (非常に良い)

Cecilia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is modern, clean, and well maintained. Breakfast was good. The free airport shuttle was great too.
2024 年 4 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Cecilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our modern, clean, and well-maintained hotel. We're glad that you found our breakfast offerings satisfactory and that you appreciated the convenience of our free airport shuttle service.Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 (非常に良い)

Andres、Miguel Hidalgo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good.
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Andrés,Thank you for the positive feedback! We're glad to hear that everything met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,

10/10 (非常に良い)

Charles

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very modern and clean. Very comfortable..
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Charles,Thank you for your feedback! We're delighted to hear that you found our hotel very modern, clean, and comfortable. Providing a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Best regards,

10/10 (非常に良い)

Sharon、Stony Plain

家族旅行
Location was great, quick shuttle to the airport, easy access to safe walking and a large amount of restaurants available. Food in the hotel was excellent.
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Sharon,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location of our hotel, the quick shuttle service to the airport, and the easy access to safe walking areas and a variety of restaurants nearby. We're also thrilled that you found the food to be excellent.We strive to provide our guests with a convenient and enjoyable experience, and we're glad that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

8/10 (良い)

alexandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L'hôtel est situé près de l aéroport, mais il est bien insonorisé. Le buffet du petit déjeuner est bien ,il y a du choix. La piscine est sympa , un peu petite et un peu trop froide . Les chambres sont petites ,la salle de douche assez grande.
2024 年 3 月に 4 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Chère Alexandra,Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement près de l'aéroport et que vous avez trouvé nos chambres bien insonorisées.Nous sommes également heureux que vous ayez apprécié notre buffet de petit-déjeuner varié ainsi que notre piscine, bien que nous prenions note de vos commentaires concernant sa taille et sa température. Nous ferons de notre mieux pour améliorer ces aspects afin de garantir une expérience optimale à nos clients.Nous vous remercions d'avoir choisi notre hôtel et espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,

10/10 (非常に良い)

Preston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Preston,Thank you very much for your positive feedback! If you have any further needs or concerns during your next visit, please don't hesitate to reach out. We're here to provide you with an exceptional experience every time you stay with us.Best regards,

6/10 (普通)

Laurie

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
got there at 8:30 pm so was dark. Saw nothing outside. Reserved a double bed in August for $140. When checked in got a king bed and was chaged $150. She said prices went up. Pretty scammy thing to do. Charged a lot for breakfast in the morning, extra.
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay.You booked the room for 129 and that was exactly the price you paid at the hotel. Please note that the currency in Europe is , and all services are paid in . Of course, the hotel is not responsible for fluctuations in the value of currencies.As you didn't book the breakfast when booking the room, breakfast was charged in your account. We look forward you enjoyed our Breakfast buffet!Sincerely,

8/10 (良い)

Mounir

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient shuttle to aitport
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Mounir,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our shuttle service to the airport convenient. Providing easy and reliable transportation options for our guests is a top priority, and we're glad we could meet your needs in this regard.We hope you had a pleasant journey, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 (良い)

Heikki

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your feedback! We're delighted to hear that you had a nice experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your next stay even further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

6/10 (普通)

Anthony

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Good location, great staff but unfortunately the pool wasn’t clean and my daughter contracted ring worm on her leg, We had a 2 day stay and disappointed that room service did not empty the bins or top up the complimentary coffee/tea and clean cups whilst we were out for the day.
2024 年 2 月に 2 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Anthony,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay.Please rest assured that we take matters of hygiene and guest safety very seriously, the pool is maintained daily and tested weekly so that the quality and cleanliness of the pool water is guaranteed.Additionally, we apologize for the lapse in our housekeeping services during your two-day stay. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we regret that we fell short on this occasion. We will address this with our housekeeping staff to ensure that such oversights are not repeated.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,

10/10 (非常に良い)

Donald

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Allowed early access to our room which was great and the pool & sauna are lovely. Ate a delicious lunch. Very relaxing atmosphere & so easy to get to airport with the free hotel bus. We ere unable to access the internet in our room - very disappointing. Receptionist said it was due to the rain! Rubbish because we still couldn't get it when the weather turned dry.
2024 年 3 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Donald,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the early access to your room, the pool, and sauna facilities, as well as the delicious lunch during your stay. It's wonderful to know that you found our hotel's atmosphere relaxing and that you found our free hotel bus service convenient for getting to the airport.However, we sincerely apologize for the inconvenience you experienced with the internet access in your room. Please rest assured that we take your concerns seriously, saturday's rain caused a service outage from our telecommunications provider which they were unable to repair until the following day. We apologize for any frustration this may have caused during your stay.Should your travels bring you back to our area in the future, we hope to have the opportunity to provide you with a much improved experience.Warm regards,

4/10 (不満)

Hyunjoon

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Sergi Hernàndez, GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for rating your experience. We appreciate your feedback. If you have any additional comments or suggestions to enhance your stay during your next visit, please feel free to share them. We are here to ensure a positive experience, and we hope to have the opportunity to welcome you again.Thank you for choosing our hotel. See you soon!Best regards,