2/10
Do not book this property! It ruined our stay in Barcelona. If we hadn’t already paid, we would have left. Day 2 & 3, we went to the office, voiced our concerns and asked to speak with a manager. Ultimately, we were told to “send an email with issues”. We did and included pictures. 15 hours before our departure, the “fix” was to re-clean the apartment…Too little, too late.
Here’s what we emailed: Never been cleaned or not cleaned in years - All light switches, Window shade remotes, Door handles, Bedroom closet doors handles, Refrigerator-door handles and inside. Other surfaces that were dirty: Bedroom side tables, Kitchen counter (Thank God we brought Lysol wipes so that we could clean all these disgusting surfaces.) The pool is not useable; it needs to be drained, scrubbed/mold removed. The showers have mold. Before using, one side of a towel rack fell out if the wall. One of the five towels we got was dirty/stained. The tables in the bedrooms are damaged and need to be replaced. In the living area, lights are missing/not working. There is considerable dust in all the bathroom fans, light fixtures and on top of the kitchen vent hood. The downstairs shade on the right raises without being touched. The kitchen faucet spray is damaged. All the kitchen cabinet door handles are rusted. The toilet on the first floor leaked so much we had to put paper towels down to avoid slipping. On day 3, the kitchen floor buckled/popped up in one area, causing a trip hazard.
Angela M.
2023 年 7 月に 4 泊滞在