日本料理 / 和食

ノブ ホテル バルセロナの口コミ

5 out of 5
ノブ ホテル バルセロナ
Avenida de Roma 2-4, Barcelona, Barcelona

口コミ

8.8

非常に良い

評価 10 - 555 件の口コミ中 367 件が非常に良い" "
評価 8 - 555 件の口コミ中 93 件が良い" "
評価 6 - 555 件の口コミ中 41 件が普通" "
評価 4 - 555 件の口コミ中 33 件が不満" "
評価 2 - 555 件の口コミ中 21 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

RURIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Ruriko, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

6/10 (普通)

hsiuhua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
こちらのホテルはスイートルーム以外はバスタブなく、それと朝食は期待しましたが普通です。そんなおいしいと思いませんでした。場所としては駅前で設備もよろしいですが、スタッフもとても親切でした。
2024 年 1 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Hsiuhua, we would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us. We are delighted to read we met your expectations during your days with us, even if we do not have a bath in all our rooms, as well as the breakfast in the restaurant. It would be a privilege to welcome you back in Nobu Barcelona during your next trip to the city. Warm regards

10/10 (非常に良い)

???

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 5 泊滞在
Gerard Sala, Operations and Quality Coordinator.からの返信 (投稿日 : 2023 年 10 月 13 日)
Thank you for choosing Nobu hotel Barcelona and taking the time to leave the review. Warm regards

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
毎朝サグラダファミリアを眺めてお風呂に浸かる幸せ
Umi Suites に1week宿泊。 下町のような地区に立つホテル、周りに高い建物がないのでサグラダファミリアがキレイに見えます。 部屋のバスタブはとても日本で肩までお湯に浸かって疲れを落とせます。 部屋のインテリアがとても良かったので、次回もこのホテルに泊まります。
2023 年 4 月に 7 泊滞在

10/10 (非常に良い)

Rie

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 4 泊滞在

10/10 (非常に良い)

Esayas Gebremichael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've read a mix of good and bad reviews about Nobu, and I must say, I feel the need to share my own experience. My stay at Nobu was truly outstanding. The elegant rooms provided a luxurious and comfortable stay. The customer service was exceptional, and the staff made me feel incredibly welcome. As someone who's quite picky with food, I was amazed at how effortlessly they catered to my tastes. The dishes at the restaurant were simply phenomenal. I will definitely be returning and highly recommend Nobu to anyone looking for a top-notch experience.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Easily accessible and great location for rail and metro links
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Harriet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely stay!
2024 年 5 月に 1 泊滞在
Guest Experience からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mr. Harriet, Greetings from Barcelona!Thank you for choosing Nobu Hotel Barcelona, we truly appreciate your feedback.We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,

10/10 (非常に良い)

martyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a lovely stay. Rooms lovely and the rooftop area was really nice. Staff really friendly and helpful, will come back again!!!
2024 年 5 月に 1 泊滞在
Guest Experience からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Martyn, Greetings from Barcelona!Thank you for choosing Nobu Hotel Barcelona, we truly appreciate your feedback.It is of utmost importance to us to ascertain that the facilities of the hotel have met your expectations and, above all, that your comfort has been ensured. We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,

10/10 (非常に良い)

Alexandra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was wonderful. Super helpful and accommodating when I accidentally booked the wrong dates. The hotel was great! Very clean. The rooftop area was amazing. Food and drinks were top notch!
2024 年 5 月に 4 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Alexandra, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We work hard to provide the best service and experiences to all our guests and we are pleased to know we did so. We look forward to welcoming you back very soon. Best regards,

8/10 (良い)

rebecca

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Service was poor; room and food were great
2024 年 5 月に 1 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Rebecca, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We work hard to provide the best services to all out guests during all their stay. We will transmit your opinion to all the team to lean and improve to become a better hotel. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
N/A
2024 年 4 月に 1 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Sina, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Carmela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff, especially Jesus, who helped with room, luggage and orientation. Extremely personable and knowledgeable. All staff friendly and helpful.
2024 年 5 月に 2 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Camela, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We will forward your comment to the team and specially to Jesus and the team to promote their amazing work. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Daniel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms, convenient location, excellent service.
2024 年 5 月に 1 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Daniel, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We are charmed to read you enjoyed the hotel and the facilities. We look forward to give you a warm welcome back very soon at Nobu hotel Barcelona. Best regards

10/10 (非常に良い)

Patricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Although it was not due to any fault of the hotel, there was so much construction going on around the property that it made it unattractive and inconvenient to be in that area. We only stayed one night so it really did not affect our visit, but anyone staying for a lengthy time might feel differently.
2024 年 5 月に 1 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Patricia, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We are charmed to read you enjoyed the hotel event though the outside construction may have bothered a bit, even if the construction is part of an external company and we cannot do much to solve the issue, we apologize. We look forward to give you a warm welcome back very soon at Nobu hotel Barcelona. Best regards

10/10 (非常に良い)

David、Flowery Branch

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear David, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Over all amazing hotel
2024 年 4 月に 6 泊滞在
Guest Experience からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Anne,Thank you for choosing Nobu Hotel Barcelona and to get the time to share your feedback with us. We are very glad you enjoyed and we hope to welcome you again soon.

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location to main train station and metro to get to other areas of the city
2024 年 5 月に 2 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Amanda, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Alex、Hazel Park

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful property. Will absolutely stay again.
2024 年 5 月に 2 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Alex, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Anna, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards,

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Lauren, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

8/10 (良い)

Adrian

出張
良かった点 : 清潔度、スタッフとサービス
Modern and stylish.
2024 年 4 月に 5 泊滞在
Patricia Osioからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Adrian,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

10/10 (非常に良い)

paul、East Greenwich

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great Staff is wonderful
2024 年 4 月に 2 泊滞在
Guest Experience Departmentからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Mr. Paul, First and foremost we would like to thank you for the praising review you shared following your recent visit to Nobu Hotel Barcelona, we are delighted to read that we were able to match your expectations and had a wonderful stay with us.

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Great staff. Will stay again.
2024 年 4 月に 2 泊滞在
Patricia Osioからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Kenneth,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

4/10 (不満)

harjinder

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Views from restaurant was stunning
2024 年 4 月に 3 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Harjinder, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards,

10/10 (非常に良い)

Ricki Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic service, great spa, great food
2024 年 4 月に 3 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ricki, We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Best regards.

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff & clean. Slightly out from the centre but metro station 2 min walk from the hotel
2024 年 4 月に 3 泊滞在
Patricia Osioからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Jordan,We sincerely thank you for choosing Nobu Hotel Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon.Sincerely,Patricia OsioQuality & Guest Experience Manager

8/10 (良い)

sophie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hôtel très bien sauf la chambre chambre familial lits très petits et vue sur la gare pas top ! Petit déjeuner hors de prix 35 euros pour pas grand chose .un peu sur fait .Ci non hôtel très propre
2024 年 4 月に 3 泊滞在
Patricia Osioからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Sophie,Thank you for choosing Nobu Hotel Barcelona and for taking the time to share your review with us. We deeply regret any inconvenience caused during your stay and we assure you that we will address the points you have raised with the utmost seriousness.We look forward to welcome you back in Nobu hotel during your next visit in Barcelona. Sincerely,Patricia OsioQuality & Guest Experience Manager

8/10 (良い)

JENHSIAN、Chestnut Hill

2024 年 4 月に 4 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Jenhsian, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

2/10 (非常に不満)

Yasmine

2024 年 4 月に 3 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Yasmine, First of all, we would like to thank your for stay in Nobu hotel Barcelona and we truly apologize for not meeting your expectations. For this reason, we will speak with all the team to know about your situation and what happened internally, to then improve from it and become better from now on. Even if you do not decide to do so, we would like to ask you to give Nobu hotel Barcelona a second chance and live a truly Nobu experience how it's disserved and redeem your experience. Warm regards.

8/10 (良い)

Autry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very nice and the hotel is definitely 5 star, albeit in a 2/3 star location. Room sizes reflected standard European room sizes. Breakfast was great if included, not worth 35Euro if paying separately.
2024 年 4 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Autry, Thank you for choosing Nobu hotel Barcelona and for writing your amazing review. We are charmed to read you enjoyed your stay and have met your expectations, we will forward your comment to ensure an improvement in the future. We will be delighted to give you a warm welcome back at Nobu hotel during your next visit to Barcelona. Best regards.

10/10 (非常に良い)

Autumn Skye

2024 年 4 月に 6 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Autumn Skye, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location , clean hotel. Staff were very accommodating
2024 年 4 月に 3 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Jane, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We are delighted to hear you enjoyed the hotel and our location. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards

6/10 (普通)

Nile

家族旅行
When they found out we had a wheelchair person with us even though we had notified them way in advance they charged us an extra $760 and acted surprised. They made us pay it in advance before we could move in.
2024 年 4 月に 5 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Nile, Firstly, we would like to thank you for choosing Nobu hotel. We would like to apologize for the situation, as we have adapted rooms for this stays. We will look into the reservation and with the team what happened and we will take the consequent actions. We would be delighted to give you a warm welcome back at Nobu hotel Barcelona to redeem your experience and make it memorable. Warm regards.

10/10 (非常に良い)

Oli

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional! From the hotel to the amazing staff, they made us feel so comfortable! They detailed the room so lovely with a bottle of cava and a cake for my partners birthday! Thanks will be staying here again!
2024 年 4 月に 1 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Oli, Thank you for choosing Nobu hotel Barcelona. We are delighted to read you enjoyed your stay with us and we met our goals to create a memorable experience. We look forward to give you a warm welcome back at Nobu hotel during your next visit to Barcelona. Best regards.

8/10 (良い)

Monique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Monique, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

6/10 (普通)

Juan

2024 年 4 月に 5 泊滞在
Gerard Sala, Duty Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Juan, We sincerely thank you for choosing Nobu Barcelona and for taking the time to share your opinion with us. We look forward to welcoming you back very soon. Best regards,

2/10 (非常に不満)

Marais

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Room was outstanding had the best views of town from the 20th floor. Sadly the staff was not great, waiting hour and a half for simple cocktails and food just never arrived. Breakfast was basic and would expected more from a hotel like Nobu. While the views were great the area the hotel is in was not great and felt very dirty and not in standing of what I would expect of the hotel chain. Overall exceptionally poor experience and best avoided.
2024 年 4 月に 2 泊滞在
Guest Experience からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Mr. Marais, Thank you for choosing Nobu Hotel Barcelona and for taking the time to share your review with us. We deeply regret any inconvenience caused during your stay and we assure you that we will address the points you have raised with the utmost seriousness, to avoid repeating these errors in the future.We sincerely apologize once again and sincerely hope for the opportunity to regain your trust. Should you choose to revisit Nobu Barcelona, please feel free to contact us directly. We are committed to ensuring your next experience exceeds your expectations.Sincerely,

10/10 (非常に良い)

Barrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gerard helped us with restaurant reservations and captured exactly what we wanted.
2024 年 4 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Barrie, Thank you for writing the review. It is a pleasure for us helping and going beyond your needs to provide an amazing experience. I wish to personally welcome you back at Nobu hotel Barcelona in the future again. Best regards.

4/10 (不満)

Edgar

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Front desk has no customer service. There was 4 people working the front desk and only one helping out with check in/outs. I felt like I was in a cheap hotel.
2024 年 4 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Edgar, We would like to extend our most sincere apologies on behalf of the entire team at Nobu Barcelona. We deeply regret any inconvenience caused during your check in and assure you that all our team works very hard to maintaining high-quality standards and providing unforgettable experiences for our guests. We will look into theh situation to understand why happened and learn for the future. We would be pleased if you could give Nobu Barcelona a second chance to redeem your stay and make it memorable. Best regards.

10/10 (非常に良い)

Mario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 3 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mario, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 (良い)

Megumi

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Megumi, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 (非常に良い)

Milan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice vibe and smells very good, clean, gentle calm w. special kind of esprit. Thx
2024 年 3 月に 3 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Milan, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We are charmed to read you enjoyed the hotel and our atmosphere. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 (良い)

Vanessa

2024 年 3 月に 1 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Vanessa, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 (非常に良い)

Jonathan

2024 年 3 月に 2 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jonathan, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

8/10 (良い)

JOSEY

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall our stay at this property was great. The location is great as well. 2 mins walk from the train station. Lots of dining options nearby. Rooms are spacious and equipped. Hotel staff were great and helpful. The negative, being a bit picky is that the washroom design is poor. The shower area is an open concept, so water splashes everywhere. The experience is messed up when you have to keep cleaning the floor to ensure your family, especially kids does not slip. The floor towel does not help as much as it gets wet fast. The rooms did not get ready till 3 pm. This is a bummer when you arrive after a long travel with kids especially.
2024 年 3 月に 3 泊滞在
Bruno Bellmuntからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear [Guest],Thank you for sharing your experience at Nobu Hotel.We are thrilled to hear that you had a great overall stay with us and that our location served you well, being just a short 2-minute walk from the train station and surrounded by plenty of dining options. It's fantastic to know that you found our rooms spacious and well-equipped, and that our team provided helpful assistance throughout your time with us.We apologize for any inconvenience caused by the design of the washroom. Your feedback regarding the open concept shower area and its challenges, especially with children, is valuable to us. We will take this into consideration as we continually strive to enhance our guests' experience.Regarding the timing of room readiness, we apologize for any inconvenience this may have caused, especially after a long journey with children. We understand the importance of a smooth check-in process and will work to ensure rooms are ready in a timely manner.We appreciate your feedback and hope that you were still able to enjoy your stay with us. We look forward to the opportunity to welcome you back to Nobu Hotel in the future and provide you with an even more memorable experience.Warm regards,Bruno Bellmunt.Guest Experience Supervisor.

8/10 (良い)

Jalil

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 4 泊滞在
Gerard Sala, Operations and Quality Coordinatorからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Jalil, We would like to thank you for choosing Nobu hotel Barcelona for your stay and for taking the time to rate us and give us your feedback. We look forward to give you a warm welcome back to Nobu hotel Barcelona during your next trip to the city. Best regards.

10/10 (非常に良い)

Johanna、CORAL SPRINGS

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are amazing
2024 年 3 月に 4 泊滞在
Bruno Bellmuntからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Ms. Johanna,Thank you so much for your kind words regarding our staff at Nobu Hotel.We are thrilled to hear that you had an amazing experience with our team. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's incredibly rewarding to hear that we succeeded in making your stay special.Your appreciation means the world to us, and we will be sure to pass along your compliments to our dedicated staff members. They will be delighted to know that their efforts contributed to your positive experience.We truly value your feedback and the opportunity to have been of service to you. Should your travels bring you back to our area, we would be honored to welcome you again to Nobu Hotel.Warm regards,Bruno Bellmunt.Guest Experience Supervisor.

10/10 (非常に良い)

Sylvia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Schönes 5-Sterne-Hotel mit Rooftop-Bar und Pool im 24.Stock. Metro ist 2 Minuten zu Fuß entfernt und 10 Minuten zum Plaza Espania. Sehr guter Service - besonders hervorzuheben ist Sebastian an der Rezeption und Nuria im Restaurant. Schöne große moderne Zimmer mit großem Bad und toller Aussicht. Frühstücksbuffet ist sehr gut: Sekt, Lachs, warme Speisen, Wurst, Käse, Müsli etc. Eierspeisen und Pancakes können bestellt werden. Kaffeespezialitäten können auch bestellt werden.
2024 年 3 月に 5 泊滞在
Soledad Ferini Guest Experience Supervisorからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Sylvia,Thank you for choosing Nobu hotel Barcelona and for taking the time to share your review with us.We are delighted to read you enjoyed the Nobu facilities and our staff service. We look forward to welcome you back in Nobu hotel during your next visit in Barcelona.Sincerely,