外観

キンプトン ヴィヴドラ ホテル IHG ホテルの口コミ

5 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 320 件の口コミ中 245 件が非常に良い" "
評価 8 - 320 件の口コミ中 50 件が良い" "
評価 6 - 320 件の口コミ中 18 件が普通" "
評価 4 - 320 件の口コミ中 2 件が不満" "
評価 2 - 320 件の口コミ中 5 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

AZUSA

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
ホテルのスタッフの方々の対応がとても良かったです。
2023 年 12 月に 4 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Azusa,Thank you for tking the time to share your thoughts about your stay with us. We're happy you enjoyed the staff and that your stay was great. We can't wait to welcome you back shortly.

10/10 (非常に良い)

Nanaho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Nanaho,Thank you so much for your outstanding review and the perfect 5-star rating! We're thrilled to learn that you had a wonderful experience at our hotel.It's fantastic to hear that everything met your expectations, and we truly appreciate your kind words. Our team works hard to create a comfortable and memorable stay for our guests, and we're delighted that their efforts made your visit special.Should you ever return to Barcelona, we'd be honored to host you once more. Until then, we wish you safe and pleasant travels!Warm regards,

6/10 (普通)

Naoki

2023 年 9 月に 4 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Naoki,Thank you for taking the time to share your feedback. We're sorry to hear that there were some issues during your stay. If you have any feedback or suggestions for us, please don't hesitate to share them with us so we can improve. We hope to welcome you again for an improved stay with us.

8/10 (良い)

dwight

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Suites are small Food ok
2024 年 5 月に 5 泊滞在
The Kimpton Team からの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Dwight, Thank you for taking the time to leave a review, and we are happy to hear that you enjoyed your stay. Thank you for choosing to stay at the Kimpton Vividora and we hope to welcome you back soon! Kind regards, The Kimpton Team

6/10 (普通)

Sarah

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Good location
2024 年 5 月に 3 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sarah,Thank you for taking the time to leave a review, were happy to hear that you enjoyed your stay and found our location especially convenient!Dont hesitate to reach out if there is anything else we can do for you, thank you for choosing to stay at Kimpton Vividora!Kind regards,

10/10 (非常に良い)

Petra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Petra,Thank you for taking your time to share about your recent experience with us at the Kimpton Vividora!We wish you all the best and that hopefully we can welcome you back to our property very soon!Kind regards,

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mark,Thank you for taking the time to leave a review, we are so happy to hear that you had a amazing experience at Kimpton Vividora.Dont hesitate to contact us if there is anything we can do for you. We hope to welcome you back soon, and thank you for choosing to stay at Kimpton Vividora!Kind regards,

10/10 (非常に良い)

Ricardo Bermudez、La Paz

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lo que más nos gustó fue la atención, TODOS los que están en cualquier área, hacen lo mejor para atenderte bien. Felicidades chicos, hacen que uno se sienta en casa.
2024 年 4 月に 4 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ricardo,Thank you for taking the time to leave a review, we are so happy to hear that you enjoyed your stay, in particular your experience with our staff. Making our guests feel at home is one of our top priorities. Dont hesitate to reach out if there is anything we can do for you and we hope to welcome you back soon!Kind regards,

8/10 (良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good property
2024 年 4 月に 1 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Kenneth,Thank you for taking you time to rate our property!We hope that you had a nice stay with us, and hopefully we will be able to welcome you back soon!Safe travels,

2/10 (非常に不満)

Laila

Management is very unflexible. Will never stay here again.
2024 年 4 月に 1 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Laila,We're sorry to hear about your experience, and we apologize for any inconvenience caused by our lack of flexibility. Ensuring our guests' satisfaction and comfort is paramount to us, and we regret if we fell short of meeting your expectations in this regard.Your feedback is valuable to us, and we will review our policies and procedures to identify areas where we can improve our flexibility in accommodating guests' needs and requests. We understand the importance of being adaptable and accommodating to ensure a positive guest experience, and we will take steps to address this issue.We hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future. If there's anything specific we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.Kind regards,

10/10 (非常に良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was great; the staff was friendly and helpful. Enjoyed the wine hour. Had an excellent dinner in the restaurant.
2024 年 4 月に 3 泊滞在
The Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Thomas,Thank you for taking the time to leave a review. We are so happy to hear that you had a great time at Kimpton Vividora, in particular your experience with our staff, the wine hour and fauna restaurant!Dont hesitate to contact us if there is anything we can do for you, we cant wait to welcome you back soon!Kind regards,

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent customer service. Wonderful & professional staff. Room design somewhat impractical & inconvenient. Too little storage and no hanging towel hooks. Shower room floor very slippery when wet. Suggest adding a non slip bath mat for safety.
2024 年 4 月に 3 泊滞在
Vividora teamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Stephen,Thank you for taking the time to share your feedback with us. We're delighted to hear that you experienced excellent customer service during your stay and that our staff left a positive impression on you with their professionalism.We appreciate your constructive criticism regarding the room design. Our guests' comfort and convenience are top priorities for us, and we regret any inconvenience caused by the lack of storage and hanging towel hooks. Your suggestion to add non-slip bath mats for safety is duly noted, and we will certainly take steps to address this concern promptly.Feedback like yours helps us identify areas for improvement, and we're committed to ensuring that each guest's stay is as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you again for choosing to stay with usKind regards,

8/10 (良い)

Paul、Dallas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception staff were friendly and helpful. Room was not cleaned onr day. The bar upstairs is nice but service is slow. Very comfortable room. Great location.
2024 年 4 月に 3 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Paul,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you found our reception staff to be friendly and helpful, and that you enjoyed the comfort of your room as well as our great location. It is true that we are walking distance from many emblematic spots of Barcelona!We apologize for the oversight in our housekeeping services that resulted in your room not being cleaned for one day. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we will be addressing this issue with our housekeeping team to ensure it doesn't happen again in the future.Additionally, we regret to learn that you experienced slow service at our rooftop bar. We strive to provide prompt and attentive service to all our guests. We try our best during these busy days to make sure that everyone gets fast, efficient service. Having said that, we are looking at ideas to prioritize time and make drinks more enjoyable for all in our rooftop terrace. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards.

10/10 (非常に良い)

Jean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Service du personnel
2024 年 4 月に 3 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Jean, Thank you so much for taking your time to share your feedback with us! We are thrilled to hear that the staff was really helpful during your stay, and that you had a great time at the Kimpton Vividora!It would be a pleasure to have you stay again with us, and we cannot wait to keep up with the good work!Kind regards,

10/10 (非常に良い)

Amy、Louisville

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was exceptional!
2024 年 4 月に 4 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Amy, Thank you for taking the time to share with us your recent experience with us. We value so much all feedbacks given and we are very happy to know that our staff went out of their way to make your stay even better!We hope to see you again sometime soon!Kindest regards,

10/10 (非常に良い)

Rocky

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful. Great stay
2024 年 3 月に 5 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Rocky, Thank you for taking your time to share your experience with us! I am happy our staff went above and beyond to help you with your stay. It is so important that all our guests feel welcome and at home! I hope we can welcome you our property anytime soon.

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel in an excellent location. I enjoyed my stay.
2024 年 3 月に 6 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Jessica, Thank you for taking the time to share your experience with us! Its great to hear that you enjoyed your stay, and specially the location. It is true that we are very centralized making it easy to get to any spot around the city! Hopefully we get to see you again soon!

10/10 (非常に良い)

Hyman

カップルで旅行
Very friendly staff and a high standard of cleanliness. Will definitely stay here again.
2024 年 3 月に 3 泊滞在
Vividoraからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Hyman, Thank you for sharing your experience with us at the Kimpton Vividora! I am happy to hear that you enjoyed your time with us! Barcelona is a beautiful city, and we hope you left with all good memories!Warm regards,

10/10 (非常に良い)

David Charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear David,Thank you for taking your time to share with us about your most recent experience at the Kimpton Vividora!We hope we get the chance to welcome you back to our property in the near future, and that you had a safe trip back home!Kindest regards,

10/10 (非常に良い)

Robin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooftop terrace is wonderful. Very helpful and friendly staff.
2024 年 3 月に 3 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Robin, Thankyou for taking your time to share your feedback with us. I am very happy to know that you enjoyed our rooftop! Barcelona is a beautiful city, and there is no better way than enjoying it from our design rooftop terrace with a cool drink in hand.

10/10 (非常に良い)

Phil

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, will stay again when in Barcelona.
2024 年 3 月に 1 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Phil,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our property in Barcelona. We look forward to welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. See you soon!

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Attention to detail was really noted. Staff very attentive. Made our stay special. Very good location.
2024 年 2 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Rebecca,Thank you for taking the time to share your experience with us. We are delighted to hear that our attention to detail and attentive staff made your stay special. It's wonderful to know that you appreciated our prime location as well.We strive to provide exceptional service to all our guests, and your kind words serve as great encouragement for our team. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 (非常に良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location.
Very nice experience.
2024 年 2 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Eddie,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a very nice experience during your stay with us.If there's anything specific that stood out to you or any areas where we can improve to make your next experience even better, please don't hesitate to let us know. We're always looking for ways to enhance our guests' stays and ensure they have a memorable time with us.We hope to have the pleasure of welcoming you back again soon!Warm regards,

10/10 (非常に良い)

Abu

2024 年 1 月に 2 泊滞在
Vividorasからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Abu,We are delighted to know that you enjoyed our property and services!Hope to see you again soon :)

10/10 (非常に良い)

Melanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our first visit to Barcelona was exceptional! The staff at this hotel went above and beyond at every step. Danny, Rome and Mared (all the concierges) truly cared about helping us have the best experience. Our check-in was fast and easy. The male staff member who did this for us was also friendly and gracious. We wish the rooftop terrace had been open during our whole visit- but the day it was- we enjoyed the beautiful view and delicious food. The hotel’s location could not have been better for us. It was easy to get to many great restaurants. We walked to everything during our visit except the airport! Our room was spotless. It could’ve had more storage space and the design was a bit different but didn’t affect our enjoyment of the property.
2024 年 1 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Melanie,Thank you so much for sharing your wonderful experience with us following your first visit to Barcelona! We're thrilled to hear that your stay at our hotel was exceptional and that the staff, especially Danny, Rome, and Mared, went above and beyond to ensure you had the best experience possible.It's fantastic to know that your check-in was fast and easy, and we appreciate your kind words about the friendly and gracious male staff member who assisted you.We apologize for any inconvenience caused by the limited availability of the rooftop terrace during your stay. We're glad you were able to enjoy it on the day it was open, and we appreciate your understanding as we work to enhance this feature.Your compliments on the hotel's location and its proximity to great restaurants are much appreciated. We're delighted that you found it easy to explore the city on foot and that the convenience of our location added to the enjoyment of your visit.Regarding your room, we're pleased to hear that it was spotless, but we acknowledge your feedback about storage space and the design. Guest feedback is crucial for us, and we will certainly take your comments into consideration for future improvements.Thank you once again for choosing our hotel for your stay in Barcelona. We look forward to the opportunity to welcome you back and provide you with another exceptional experience.Warm regards,

10/10 (非常に良い)

Marcy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel!
Everyone was wonderful! We had a problem with the initial room being noisy next to the elevator and our room was changed to a wonderful quiet suite, that we really loved! Thank you for that! Breakfasts were delicious, and front desk people were very helpful and friendly!
2024 年 1 月に 7 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Marcy,Thank you for taking the time to share your positive experience with us! We're delighted to hear that despite the initial hiccup with the room, our team was able to address it promptly and provide you with a wonderful and quiet suite. Your satisfaction is our priority, and we appreciate your understanding.It's heartening to know that you enjoyed the delicious breakfasts and that our front desk team left a positive impression with their helpful and friendly assistance. Providing exceptional service and a comfortable stay is what we aim for, and your feedback reaffirms that we're on the right track.We're grateful for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything specific you would like during your next visit, please don't hesitate to let us know.Thank you again for choosing our hotel, and we look forward to hosting you again in the future.Warm regards,

10/10 (非常に良い)

Mousumi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The biggest stand out at this hotel is the staff. They always had a smile and went above and beyond to make sure we were comfortable. We did ask for a room change, and they actually gave us a tour of 2 different room upgrades and let us pick. Additionally, my mother needed an ice pack for a foot injury. The staff supplied this whenever we asked with a smile. The concierge was also great and helped us arrange a day trip to Monserrat. The social hour was also fun and we made some friends staying at the hotel and would meet up every evening for a glass of wine and to chat. I would recommend getting a premium room with a balcony if you value space. I would also recommend the breakfast option. I'll definitely be back and would stay here again.
2024 年 1 月に 6 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Mousumi,Thank you for the fantastic review! We're thrilled to hear that our staff made your stay memorable, going the extra mile for your comfort. Your room change experience and the assistance with your mother's needs showcase our commitment to guest satisfaction. It's great to know that the concierge and social hour added to your positive experience. We appreciate your recommendations, and we look forward to welcoming you back for another enjoyable stay. Cheers to more shared moments and wonderful experiences in the future!"

2/10 (非常に不満)

Andreas

カップルで旅行
気になった点 : 施設のコンディションと設備
Zimmer hat kein Schrank,. kein Wellness oder SPA vor Ort Man hört jeden Lärm im Zimmer. Frühstück Empfangsdame sehr unfreundlich.
2023 年 12 月に 6 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Lieber Andreas, Vielen Dank für Ihr ehrliches Feedback. Es tut uns leid, dass Ihr Aufenthalt nicht ganz Ihren Erwartungen entsprochen hat. Wir schätzen Ihre Hinweise zum Zimmerkomfort und den Einrichtungen. Ihre Anmerkungen bezüglich des Lärms im Zimmer nehmen wir ernst und werden daran arbeiten, das Erlebnis unserer Gäste zu verbessern. Wir bedauern zutiefst, dass Sie eine unfreundliche Erfahrung mit unserem Empfangspersonal gemacht haben – das ist nicht das Niveau des Services, den wir anstreben. Ihre Rückmeldung ist äußerst wertvoll für uns, und wir werden sicherstellen, dass sich unsere Standards verbessern. Wir hoffen, dass Sie uns die Gelegenheit geben, Sie bei einem zukünftigen Besuch von unseren Verbesserungen zu überzeugen.

10/10 (非常に良い)

Justin Sanjeev

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the staff are so helpful and friendly. The hotel is quaint and beautifully situated in central Barcelona. I didn't see any dedicated Concierge but the reception desk were more than happy to assist with reservations and recommendations. I recommend doing the social hour at the bar, you get to sample some local Cava and chat with other guests. Will definitely stay here again and would try the other Kimpton locations.
2023 年 12 月に 5 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Justin,Thank you for your wonderful feedback! Our team is thrilled you found them helpful and friendly. We're delighted you enjoyed our quaint hotel in the heart of Barcelona and our reception team's assistance. The social hour at the bar is indeed a highlight! We can't wait to welcome you back for another fantastic stay and help you explore more amazing Kimpton locations in the future!

8/10 (良い)

Helene

2023 年 12 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Helene, We are genuinely grateful for your positive feedback and look forward to hosting you again for another comfortable, classy, and fun stay at Vividora Hotel!Warm regards,

10/10 (非常に良い)

Milad、New York

2023 年 12 月に 6 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Milad,Thank you for your 5-star review! We're happy you enjoyed your stay with us. If you have any further feedback or suggestions for us, please don't hesitate to let us know! We look forward to welcoming you back very soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Anonymous,Thank you so much for your incredible rating! We're absolutely thrilled that you had such a fantastic experience at our hotel. Your support means the world to us. Looking forward to hosting you again soon for another perfect stay!

10/10 (非常に良い)

Andrew

2023 年 12 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Andrew,Thank you for the exceptional 5-star rating! It's fantastic to know you had a wonderful experience. We're honored by your kind feedback and eagerly await the opportunity to host you again for another memorable stay.

8/10 (良い)

Toni-Diane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is well kept and clean. The restaurant and rooftop bar are excellent. Room was a bit small and strangely designed.
2023 年 12 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Toni-Diane,We appreciate your review! It's fantastic to hear that you found our hotel well-maintained and enjoyed our top-notch restaurant and rooftop bar. Your feedback about the room size and design is noted, and we'll use it to continue enhancing our accommodations. Thank you for choosing us, and we hope to welcome you back for an even better stay!

10/10 (非常に良い)

Dave

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service. Secure entry. Lovely room. Would stay again!
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Dave,Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed our great service, secure entry system, and lovely room during your stay with us. Your satisfaction is our top priority, and it's wonderful to know that we succeeded in providing you with a memorable experience.We would be absolutely delighted to welcome you back for another stay in the future. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

10/10 (非常に良い)

Jahangir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently stayed at this wonderful hotel and was impressed by its convenient location — close to the best shops and the famous Rambla street. It truly is the perfect spot for anyone looking to enjoy the cultural and shopping highlights of Barcelona. I'd like to extend special thanks to a staff member named Renat. His ability to communicate with me in a language I'm comfortable with greatly enhanced my stay. Renat provided invaluable recommendations on the city's best clubs and restaurants, as well as crucial advice on which areas to avoid for my safety. These tips were extremely helpful, helping me steer clear of trouble and making my stay in Barcelona even more comfortable and secure. Additionally, there was an incident where a district-wide fire alarm woke us up in the middle of the night. The hotel management responded outstandingly, swiftly ensuring our safety and comfort. They even compensated for the inconvenience with two bottles of excellent local wine, a gesture that I greatly appreciated. This efficient handling of an unexpected situation and the thoughtful response further elevated my opinion of the hotel. Overall, thanks to the high level of service and the personal approach of the staff, especially Renat, my stay at the hotel was unforgettable. The combination of a prime location, exceptional staff, and the proactive, caring management approach made my experience truly remarkable. I eagerly anticipate my next visit and highly recommend this hotel to anyone se
Kimpton Vividora Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jahangir,Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful stay with us and that our hotel's convenient location, close to Barcelona's best shops and attractions, added to your experience.We're especially delighted to hear that Renat's personalized assistance enhanced your stay. Providing exceptional service tailored to each guest's needs is what we strive for, and we'll be sure to pass on your kind words to Renat and the rest of our team.We sincerely apologize for the inconvenience caused by the district-wide fire alarm, but we're relieved to hear that our swift response ensured your safety and comfort. We're pleased that our gesture of two bottles of local wine helped to make up for any disruption to your night's sleep.Your recommendation means the world to us, and we can't wait to welcome you back on your next visit to Barcelona. If there's anything else we can do to make your future stays even more memorable, please don't hesitate to let us know.Warm regards,

10/10 (非常に良い)

Richard

2023 年 11 月に 4 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Richard,Thank you for your perfect rating. We're happy you enjoyed your stay with us. If you have any Feedback or Suggestions for us, please don't hesitate to let us know. We are looking forward to welcome you back very soon to your second home in Barcelona.

10/10 (非常に良い)

Darius

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great experience and we look forward to returning
2023 年 10 月に 1 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Darius,Thanl you for taking the time to share your thoughts about your recent stay with us! We're delighted to hear that you had a great experience amd we look forward to welcoming you back very soon!

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Melanie,Thank you for your 5-star review. We're hapy you enjoyed your stay. If you have any Feedback or Suggestions for me, please don't hesitiate to let us know. We can't wait to wlcome you back soon!

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was excellent. Breakfast very good. Dinner was ok.
2023 年 11 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Donald,It's great to hear that you enjoyed the service and the breakfast! Your feedback about dinner helps us improve and we'll certainly take your thoughts into consideration to enhance our dinner offerings. Thank you for sharing your experience!

8/10 (良い)

Alexandra

2023 年 11 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Alexandra,Thank you for taking the time to share your experience. We're pleased to hear you had a positive stay. Your input is valuable to us, and if there are any areas where we can further enhance your experience, please let us know, so we can further improve for your next stay with us!

10/10 (非常に良い)

Julieta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a beautiful hotel in a wonderful area. The staff were very kind and welcoming. They knew it was our anniversary trip so they gifted us a bottle of wine and some sweet treats. It is immaculately clean. The rooms are in the small side but so beautiful.
2023 年 11 月に 3 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Julieta,Thank you for your charming review! It's wonderful to hear that we could make your anniversary trip special with the thoughtful gift. We're happy that the beautiful hotel, impeccable cleanliness, and albeit cozy rooms made for a delightful stay in a fantastic area!We can't wait to host you again very soon in your second home away from home!

10/10 (非常に良い)

Stan C

カップルで旅行
良かった点 : 設備とサービス
Excellent service. Friendly staff. Fluent English.
2023 年 11 月に 1 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Stan,Thank you for sharing your thoughts about your recent stay with us. We're delighted you enjoyed our excellent service and our friendly staff. We are looking forward to welcome you back very soon.

10/10 (非常に良い)

Thaddeus

2023 年 11 月に 1 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Thaddeus,Thank you for your 5-star Rating! We're glad you enjoyed your stay with us. If you have any further feedback for us, please don't hesitate to let us know. We hope to welcome you back in the near future.

10/10 (非常に良い)

JOHN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
THE PROPERTY IS LOCATED AROUND ALL THE STORES, EVERYTHING WALKING DISTANCE FOR SHOPPING. THE RESTAURANT MENU IS THE SAME FOOD AND OVER PRICE. CHARGE YOU FOR WATER.
2023 年 11 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear John,Thank you for taking the time to share your latest experience with us. We're happy you enjoyed our central location. We hope to welcome you back soon!

10/10 (非常に良い)

Keith

2023 年 11 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Keith ,Thank you for your 5-star rating! we're delighted you enjoyed your stay with us. If you have any feedback or suggestions for us please don't hesitate to let us know.We're hoping to welcome you back soon!

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personne digne de mentions WOW
2023 年 11 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 14 日)
Cher Charles,Merci infiniment d'avoir pris le temps de partager votre expérience chez nous. Nous sommes ravis que notre personnel ait laissé une impression positive sur votre séjour. C'est toujours formidable de savoir que nous avons répondu à vos attentes.Nous sommes fiers de notre équipe et de l'attention qu'elle porte à nos clients, et nous transmettrons vos éloges à tous ceux mentionnés. Nous sommes reconnaissants de vous avoir comme invité, et nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.Si vous avez d'autres commentaires ou suggestions, n'hésitez pas à nous les faire savoir.Cordialement,

10/10 (非常に良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service from the staff
2023 年 11 月に 2 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Shaun,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience at our hotel, particularly with the service from our staff. Providing exceptional service is a top priority for us, and it's rewarding to know that our team made a positive impact on your stay.We appreciate your support and hope to have the pleasure of welcoming you back for another great experience in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.Safe travels, and we look forward to your next visit!Warm regards,

10/10 (非常に良い)

Shoko、New York

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service!
2023 年 11 月に 1 泊滞在
Kimpton Vividora Teamからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Shoko,Thank you for your kind words! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any specific feedback or if there's anything more we can do to make your next visit even better, please feel free to share. We look forward to welcoming you back soon!Warm regards,

8/10 (良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Kimpton Vividora Team からの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Frank,Thank you for your rating! We're happy you enjoyed your stay with us. Please let us know more in-depth what we could better to make your next stay with us even better.