内装

ホテル エスパーニャ ランブラスの口コミ

4 out of 5
ホテル エスパーニャ ランブラス
Carrer de Sant Pau 9-11, Barcelona

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 600 件が非常に良い" "
評価 8 - 1000 件の口コミ中 267 件が良い" "
評価 6 - 1000 件の口コミ中 83 件が普通" "
評価 4 - 1000 件の口コミ中 33 件が不満" "
評価 2 - 1000 件の口コミ中 17 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Makoto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地は最高
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Sayaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sayaka,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Thais F., General Manager

8/10 (良い)

Hiroaki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kind staff, clean and comfortable accommodation, excellent breakfast
2024 年 4 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Hiroaki,Thank you for this feedback concerning your recent visit.We are delighted to hear that you found our staff kind and our accommodations both clean and comfortable. It is our utmost priority to ensure that every guest feels well taken care of, and it seems we succeeded during your stay.The positive remarks regarding the excellent breakfast and the condition of our hotel are greatly appreciated. Thank you once again for recognizing the efforts of our service team. At Hotel España Ramblas, we strive to maintain a high standard of service and guest satisfaction.Thank you again; we look forward to welcoming you back in the future.Kind regards,Thais F., General Manager

8/10 (良い)

tatsuya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
泊まったお部屋は バスタブ 無し 無料の水が付いてきます。 利便性が良い場所です。
2024 年 4 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Tatsuya様、この度はHotel España Ramblasをご利用いただきまして、ありがとうございました。バルセロナの中心地、カタルーニャ広場から徒歩 5 分の場所にある当ホテルの立地が、お客様のご旅行の拠点としてお役に立てたのであれば、何よりです。バスタブがない点は、ご期待に添えず申し訳ございません。また、無料の水に喜んでもらえたようで、嬉しく思います。またのお越しをお待ちしております。Thais F., General Manager

8/10 (良い)

Hisakazu

良かった点 : スタッフとサービス
2024 年 4 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Hisakazu,Thank you for this feedback concerning your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Thais F., General Manager

8/10 (良い)

Keito

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
駅から徒歩3~5分の距離にあり立地が非常に良かった。
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
お客様。この度はHotel España Ramblasにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございましたバルセロナの旧市街にあるランブラス通りのリセウ駅からすぐの当ホテルの立地が、お客様のご旅行の拠点としてお役に立てたのであれば、何よりです。また、私共のサービスや清掃面もお客様のご期待に添えたようで、好評価をいただき、大変嬉しく思います。またのお越しを心よりお待ちしております。

8/10 (良い)

KAZUKI、Itoshima

2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Kazuki,Thank you for this feedback concerning your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,

6/10 (普通)

HIDEKO

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
I like the place of the hotel which is easy to access to ramblas street. But the only one thing that I didn’t like was that there wasn’t enough show gel when we got there.
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Hideko,Thank you for sharing this feedback about your recent stay.We are delighted to hear that you appreciated our convenient location near Las Ramblas, making it easy for you to explore the city. However, we regret to learn that you found the shower gel insufficient upon your arrival. Our rooms are equipped with a set of RITUALS toiletries, including gel, shampoo, hand soap, and body milk. We will ensure that our housekeeping team pays closer attention to this detail in the future to provide a more comfortable stay for our guests.We sincerely hope that you will return on another occasion in the future. All the best,

8/10 (良い)

Jing

良かった点 : 清潔度
2023 年 4 月に 8 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 9 日)
Jing様。この度は、Hotel Españaにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルでのご滞在が、楽しいものであったことを願っております。またのお越しをお待ちしております。

8/10 (良い)

Satoru

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 12 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2022 年 4 月 3 日)
Dear Satoru, Thank you for your rating. We are glad that we met your expectations. We would certainly like to learn more about that in a private message. We look forward to the pleasure of seeing you again in the future. Kind regards, Thais F., General Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地も完璧、綺麗で申し分なし。
2020 年 2 月に 2 泊滞在
Angel Lopoからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Guest, Thank you so much for taking the time to share with us and other visitors your comments following your stay at Hotel España. We are happy to know that the hotel facilities and service have fulfilled your expectations. We look forward to welcoming you back once again in the near future. Kind regards.

8/10 (良い)

Rika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear Rika. Thank you so much for taking the time to share with us and other visitors your comments following your stay at Hotel España. We are delighted to read that you had a wonderful time with us and got to sample all that the hotel has to offer. I really hope that you come back and stay with us again in the near future. My kindest regards.

8/10 (良い)

宿泊されたお客様

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地がとにかく最高でした。地下鉄のリセウ駅にも近く、どこの観光地、レストランに行くにしても抜群の立地。 スタッフの対応や清潔さも良かったです。レストランで訪れた他のホテルもそうでしたが、屋上階にはバーがあるために飲み足りないとき活用できました。 水周りは綺麗でしたが、シャワーの水が外に漏れてしまうのが少し気になりましたが、悪い点はその程度でした。
2019 年 4 月に 3 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 5 月 8 日)
Dear Guest, Thank you for choosing Hotel España for your stay in our city. We look forward to welcoming you at Hotel España in the near future. Kind regards.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 4 月に 2 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 5 月 6 日)
Dear Guest, Thank you for choosing Hotel España for your stay in our city. We look forward to welcoming you at Hotel España in the near future. Kind regards.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
全体的なサービスも良く非常に快適に過ごせました! ただこういうものなのかトイレの天井が空いておりちょっと落ち着かなかったです...
2019 年 4 月に 3 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 5 月 2 日)
Dear Guest, Thank you for choosing Hotel España for your stay in our city. We take note of your comments in order to improve service and facilities and prevent situations like the one you describe be repeated. We look forward to welcoming you at Hotel España in the near future. Kind regards.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方々がとても親切で快適に過ごせました。
2019 年 4 月に 3 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 4 月 30 日)
Dear Guest, Thank you so much for taking the time to post your comments following your stay at Hotel España. We am delighted to read that you enjoyed your stay with us and enjoyed our hospitality and service. I really hope that you can join us once again in the near future. Kind regards.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良い
良い
2019 年 2 月に 1 泊滞在
Angel Lopoからの返信 (投稿日 : 2019 年 3 月 4 日)
Dear Guest. Thank you so much for taking the time to share with us and other visitors your comments following your stay at Hotel España. We are happy to know that the hotel facilities and service have fulfilled your expectations. We look forward to welcoming you back once again in the near future. Kind regards.

8/10 (良い)

Jerry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The rooms are small and confusing layout. It was close to the famous Market.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Susan

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and helpful.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
This place was great and I would definitely stay there again. Staff was fantastic. They seemed to take a great deal of pride in their hotel. Located just off La Rambla, it was easy to walk to shops and dining. Good breakfast joint a half block away. Rooms are small, but clean and recently remodeled. Well worth the price.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Constance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff and great location. Beautiful building
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Min sung

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Victoria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A la carte breakfast would have been nice vs buffet.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Jacqueline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very close to shopping and tourist attractions.
2024 年 5 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jacqueline,Thank you for sharing this positive review.We are thrilled to learn that you enjoyed your time with us and our prime location enhanced your stay, providing easy access to the vibrant shopping areas and iconic attractions of Barcelona. It's also gratifying to know that our high standards and the level of service met your expectations. We believe that our historic hotel’s blend of modernist charm and contemporary facilities truly provides a unique stay for our guests.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Thais F., General Manager

4/10 (不満)

Lori

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wasn’t able to get access to room until after 3:30 pm
2024 年 5 月に 1 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Lori,Thank you for taking the time to share your feedback,It is with regret that we note your dissatisfaction regarding the check-in time. Our standard policy ensures rooms are ready by 2:00 p.m., and we genuinely apologize for any inconvenience caused by the delay you experienced. We constantly strive to provide prompt service and are saddened when we fall short.We hope we can provide you with an improved stay in the future.Kind regards,Thais F., General Manager

10/10 (非常に良い)

Jane Ann

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was in a great location, very accessible to Las Ramblas and the metro. The rooms are a great size with suitable amenities too. The roof terrace was slightly disappointing as there was nowhere to lay out. It was just tables and chairs. The pool is just a plunge pool too so not ideal if you are looking to lay and chill in the sunshine.
2024 年 5 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jane Ann,Thanks for the time taken to share your experience.We are thrilled to hear that the location of Hotel España Ramblas and the room size with its amenities met your expectations and contributed positively to your experience. Our aim is to provide a comfortable and convenient base from which our guests can explore the vibrant city of Barcelona.However, we regret to hear that our roof terrace did not fully meet your needs. Although our terrace is a space designed for guests to enjoy our gastronomic offerings and the view, we understand that some guests might expect more lounging options. Similarly, we are sorry that the pool's size was not as anticipated. As a historic building, we have certain limitations but we strive to ensure our guests have an enjoyable time with the facilities we provide.We are nevertheless pleased that you found our hotel to be clean and well-maintained, and that you were satisfied with the service provided by our team. It is our priority to ensure that every guest feels taken care of and supported throughout their stay.We all hope that we may have the pleasure of welcoming you back in the future. Best wishes,Thais F., General Manager

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel Espana was a beautiful turn of the century property to stunning frescos and decor with modern amenities. With a location right at the heart of La Rambla and easy access to Liceu metro station it made it ideal for exploring Barcelona.
2024 年 5 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Richard,Thank you for this feedback concerning your recent visit.We are thrilled to hear that the unique blend of historical charm and contemporary convenience at Hotel España Ramblas met your expectations and contributed to a memorable experience. Your appreciation of our prime location, just a heartbeat away from La Rambla and the Liceu metro station, delights us, as we strive to provide an ideal base for our guests to explore the vibrant city of Barcelona.We continuously aim to offer the highest standard of service and amenities, and we are dedicated to ensuring every aspect of our guests' stays is nothing short of exceptional.We look forward to seeing you again in the future.Best wishes,Thais F., General Manager

10/10 (非常に良い)

Russell Craig

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly helpful professional staff, great location very enjoyable!
2024 年 5 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Craig,Thank you for your kind review.We are delighted that you had such a nice time with us and our team's professionalism and helpfulness stood out during your stay. It is our highest priority to provide a service that ensures our guests feel valued and taken care of.The prime location of our hotel in Barcelona is indeed one of the qualities that we are very proud of. We are glad to know that this contributed positively to your overall experience.Your appreciation for your room's high standards of cleanliness and comfort fills us with great pride. Furthermore, we are pleased that the condition of our hotel met your expectations, reflecting the careful restoration and modern comforts that harmonize with our historical charm.We look forward to welcoming you back on a future occasion. Best wishes,Thais F., General Manager

6/10 (普通)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Thais F., Directora generalからの返信 (投稿日 : 2024 年 5 月 22 日)
Estimada Julia,Nos gustaría darle las gracias por compartir sus sensaciones tras su reciente estancia.Muchas gracias por elegir nuestro hotel para pasar estos días en Barcelona.Sentimos no haber podido ofrecerle, a tenor de su valoración, una experiencia 100% satisfactoria. Nos hubiera gustado conocer sus impresiones, para saber en qué puntos no hemos conseguido estar a la altura de sus expectativas.Le enviamos nuestros más cordiales saludos, esperando volver a verle muy pronto,Thais F., Directora general

6/10 (普通)

Julius

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Out side of hotel area was dirty.
2024 年 5 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Julius,Thank you very much for your feedback.We regret that the cleanliness of the area outside our hotel did not meet your expectations. We do our best to influence our surroundings positively, working in collaboration with local authorities to ensure our guests' comfort and safety. And we strive to create an exceptional experience for each guest, so we hope you enjoyed your stay with us, despite the point raised. It was a pleasure to have you.We hope that we can see you again in the future. Kindest regards,Thais F., General Manager

10/10 (非常に良い)

Chloe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very very classy ...good shower gels ...beautiful place with wonderful staff. Hubert particularly stands out.
2024 年 5 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Chloe,Thank you for sharing your opinion after your recent stay.Your appreciation for the elegance of Hotel España Ramblas, our selected shower gels, and the beauty of the premises fills us with pride. It is delightful to hear that our staff, especially Hubert, provided memorable service that stood out during your stay.We are also thrilled to know that the cleanliness of our rooms, the condition of our hotel, and the quality of our amenities met your expectations and contributed to a positive experience.We hope to see you again. Kind regards,Thais F., General Manager

10/10 (非常に良い)

Raymond

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Hôtel parfait
2024 年 5 月に 3 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 18 日)
Cher Raymond,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et nous espérons vous recevoir à nouveau.Bien à vous,

10/10 (非常に良い)

Nancy

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel a few hundred feet off The Rambles so it was quiet. Rooms were clean and spacious. We had an issue with AC which was quickly resolved. Loved the roof deck. We had drinks and Tapas two nights and quality and service was excellent. I would not recommend using Welcome Pickup (recommended by hotel) for car service. They were slow to respond with pickup verification and came with car that was too small for our stated luggage and tried to extort $30 EU to provide service. Hotel staff got us another taxi quickly.
2024 年 5 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Nancy,We appreciate that you took the time to share your experience with us.We are delighted to learn that the location of our hotel provided a peaceful retreat just off the bustling Ramblas. Your kind words regarding the cleanliness and spaciousness of our rooms are much appreciated, as we strive to ensure a comfortable experience for our guests.We regret to hear about the initial issue you encountered with the air conditioning but are glad that our team was able to resolve it quickly. Your satisfaction is paramount to us, and we are always on hand to address any concerns promptly.It is a pleasure to know that you enjoyed the ambiance and offerings on our roof deck. Quality and service are hallmarks of our hotel, and we are pleased that they met your expectations. Moreover, we are heartened by your acknowledgment of our team's efficiency in handling the transportation issue. We always aim for swift and effective solutions to any guest concerns.We hope to welcome you again. Best wishes,Thais F., General Manager

10/10 (非常に良い)

Patricia、Phoenix

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff were so helpful. One of the staff members helped us navigate buying train tickets. They always seem to go above and beyond to make our stay even more enjoyable.
2024 年 5 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Patricia,Thank you very much for your kind review.It delights us to hear that our front desk team provided you with exceptional assistance, especially when navigating train ticket purchases. We strive to exceed expectations and your mention of our staff's dedication is highly appreciated.Your commendation of the room's cleanliness, hotel's condition, service, and amenities reaffirms our commitment to offering a memorable experience. At Hotel España Ramblas, we take pride in ensuring our guests feel at home with our tailored services and attention to detail.Once again, thank you for choosing us for your stay and for recognizing the efforts of our wonderful team.We hope to see you again soon. Best wishes,Thais F., General Manager

6/10 (普通)

Jean Marc

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jean Marc,Thank you for sharing your feedback following your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back in the future.Best regards,Thais F., General Manager

10/10 (非常に良い)

Sydney

2024 年 3 月に 1 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sydney,Thank you for this feedback concerning your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Best wishes,Thais F., General Manager

2/10 (非常に不満)

Jose

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room facilities were very ugly and old, there were dogs barking in a room very close to our, we asked for a room change and they told us that, we had paid for a room like they were giving us, that they had rooms for 400 euros, I don't recommend that hotel, We have a very bad impression.
2024 年 4 月に 1 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Sir,Thank you for taking the time to share your review.It is with great concern that we read your comments about the room facilities not meeting your expectations. Our hotel prides itself on the charm of its decor and we regret this was not to your taste.We’re also sorry to hear of any disturbance due to noise. We strive to ensure a peaceful environment for all our guests and feel disheartened that this was not your experience. Regarding the room change, we apologise for any misunderstanding that may have occurred. Our team endeavors to provide options that align with our guests' bookings and preferences, within the availability of our hotel.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Thais F., General Manager

4/10 (不満)

Riccardo

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
La struttura seppure ben posizionata, offre un'immagine suggestiva/storica di se, ma le camere sono minuscole a e anguste, priva di finestre verso l'esterno (esposte a un cortile interno di passaggio), il parcheggio è a 10 minuti a piedi (con valigie non agevole) per un costo di 245 euro a notte (cosa non ben chiarita nel sito hotel). Personale gentile.
2024 年 5 月に 1 泊滞在
Thais F., Direttrice generaleからの返信 (投稿日 : 2024 年 5 月 14 日)
Gentile Riccardo,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Siamo lieti che abbiate apprezzato la posizione strategica del nostro hotel e il fascino storico che esso offre.Tuttavia, ci dispiace apprendere che la dimensione della camera e la vista non abbiano soddisfatto appieno le sue aspettative. Le nostre camere sono progettate per riflettere la struttura unica dell'edificio e alcune offrono viste sull'incantevole patio interno per garantire la quiete e la privacy. Riguardo al parcheggio, comprendiamo possa risultare scomodo. Purtroppo, non disponiamo di un garage interno, ma ci impegniamo nel fornire chiare indicazioni per la migliore soluzione nelle vicinanze.Desideriamo anche ringraziarla per aver riconosciuto la cortesia del personale. Il nostro team lavora con dedizione per offrire un servizio attento e personalizzato, mirando sempre all'eccellenza.Cordiali saluti.Thais F., Direttrice generale

10/10 (非常に良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Shaun,Thank you for this feedback concerning your recent visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit.Best wishes,Thais F., General Manager

6/10 (普通)

Marjolaine

2024 年 4 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Marjolaine,Thank you for taking the time to review your stay with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Thais F., General Manager

10/10 (非常に良い)

Jens

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Hotel with great Service. Good breakfast and nice bar. Short way to las Ramblas and harbour.
2024 年 4 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Jens,Thank you for this feedback concerning your recent visit.We are thrilled to hear that you appreciated our attentive service and enjoyed the variety of our breakfast offerings. Our Bar Arnau and our seasonal Terrace Bar provide unique atmospheres that we are glad resonated well with you.It is also pleasing to know that our central location, a stone's throw from Las Ramblas and the harbour, contributed positively to your stay. While our room cleanliness and hotel condition were rated slightly lower, please be assured that we are continuously striving to maintain and improve our standards to ensure the utmost comfort and aesthetic delight for all our guests.Thank you once again for choosing Hotel España Ramblas, and we are looking forward to the opportunity to host you again.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Thais F., General Manager

6/10 (普通)

Andrew、Tunbridge Wells

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
The property overall is quite plush.... However, overall it was underwhelming... Location is good, however, some might not like the road it is on. The dimley lit interior is cool, but for me the up-lights everywhere were very unpleasant on the eyes. When I first arrived, the greeting was very average, my expedia VIP note was slipped under the door hours after I arrived and I never got to use it. My first key didn't work (they only gave me on), so I was up and down the lift to get another one when this time they gave me two. The wifi passworded changed during my stay, but they did not alert guests, so again, up and down the stairs to get a new one. The bathroom had seen better days, the toilet roll holder was hanging off the wall and the shower head has not been descaled in some time.... For the money, this was not worth it to me.... I would not go back again....
2024 年 4 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Andrew,Thanks very much for your candid review.It is pleasing to hear that you found the room cleanliness to our high standards and acknowledged the positive aspects of our hotel condition and amenities.However, we regret to hear that some aspects of your stay did not meet your expectations. We take pride in our unique interior design, yet we understand that lighting preferences can vary; we are sorry to hear it was not to your liking. We apologize for any inconvenience caused by the key and Wi-Fi password issues; please be assured that our reception is always eager to resolve such matters promptly. We also take note of your comments regarding the bathroom condition and will strive to ensure our facilities are impeccably maintained. We are truly sorry if our service did not leave the positive impression we aim for, and we will reflect on your experience to improve our guest interactions.Despite the concerns raised, we remain dedicated to providing an exceptional experience for all our guests. We greatly appreciate you bringing these matters to our attention, and we will continue to work diligently to uphold the standards of quality and hospitality that Hotel España Ramblas is known for.We all hope to welcome you back in the future.Best wishes,Thais F., General Manager

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very beautiful and the staff was amazing
2024 年 4 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Daniel,Thank you for this feedback concerning your recent visit.Your appreciation of the hotel's beauty truly echoes the spirit of the architectural wonder that is Hotel España Ramblas, a gem of Catalonian Modernism. We are also thrilled that you found our staff to be amazing; our team takes great pride in offering exceptional service.While you expressed great satisfaction with our room cleanliness and the overall condition of the hotel, it seems there may be room for improvement regarding the room amenities. We continually strive to ensure our guests' comfort and will take your feedback as an opportunity to review our offerings.Thank you once again for acknowledging the hard work and dedication of our staff. We are committed to making each stay memorable, and your feedback is invaluable in that endeavor.We look forward to welcoming you back.Kind regards,Thais F., General Manager

10/10 (非常に良い)

mervyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near ramblas. Super helpful staff. Small adequate room.good value
2024 年 4 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mervyn,Thank you for taking the time to share your feedback.We are thrilled that you enjoyed our prime location right in the heart of Barcelona and found our staff to be super helpful. It is always encouraging for us to learn that our guests value the attentiveness of our team.While you found the room to be adequately sized, we hope it provided everything needed for a comfortable stay. Our range of room options from the cozy Petit Boutique to the spacious Suite Ramblas is designed to cater to various preferences and needs.Your commendation of the room's cleanliness and the condition of our hotel is greatly appreciated. These aspects, along with our dedicated service and the comprehensive amenities we offer, are what we hope will make every stay at Hotel España Ramblas exceptional.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Thais F., General Manager

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rien à ajouter tout était parfait
2024 年 4 月に 1 泊滞在
Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Cher Daniel,Merci pour ce retour très positif.Nous sommes heureux de lire que notre hôtel a répondu à toutes vos attentes.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement.Bien à vous,

6/10 (普通)

Ed

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Perfect location, friendly staff, Cleanliness in bathroom should improve.
2024 年 4 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sir,Thank you for taking the time to share your opinion with us regarding your stay.We are thrilled to hear that you found our location ideal and our staff friendly, as we strive to provide a welcoming atmosphere for all our guests.We regret to hear your concerns regarding the bathroom cleanliness. Please rest assured that we have a rigorous housekeeping protocol, though we have taken your feedback into serious consideration.We look forward to welcoming you back in the future.Best regards,Thais F., General Manager

8/10 (良い)

Deanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a nice hotel very close to the Ramblas, it does have a homeless mission near by. Be aware, but we felt safe walking there from the Ramblas. The WiFi was not good at all, nearly non existent unless you stood in our hallway.
2024 年 4 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Deanna,Thank you for your review.We are delighted to hear you appreciated our prime location close to the Ramblas, ensuring our guests have convenient access to one of Barcelona's most vibrant areas.While we understand the area's dynamic nature may present concerns, we are pleased that you felt safe during your time with us. The fact that we're situated next to a police station further enhances the security of our locale. However, we regret to hear about your experience with our WiFi service. We strive to provide excellent connectivity and will look into this matter to ensure our service meets our guests' expectations. Rest assured, the comfort and satisfaction of our guests are of paramount importance to us.We look forward to the pleasure of welcoming you back to our hotel in the future.Warm regards,Thais F., General Manager

6/10 (普通)

Denisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Hotel was nice and clean, good location but I never stayed in such a noisy hotel. Is like a echo and you can hear everything.
2024 年 4 月に 2 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Denisa,Thanks for taking the time to review your stay at our hotel.We are pleased to hear that you found our service exemplary and our rooms well-appointed and clean.However, we regret to hear that your experience was impacted by noise. We strive to ensure a comfortable environment for all our guests and will continue to work on improving this aspect. While our central location is ideal for exploring the city, it can sometimes contribute to the ambient noise. We do offer rooms with interior views which tend to be quieter, and we would be happy to accommodate such a request for any future visit.We hope to see you again in the future. Kind regards,Thais F., General Manager

8/10 (良い)

Harpreet

良かった点 : 清潔度
Hotel is located in a very convenient location and very close to great stores!
2024 年 4 月に 4 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,Thank you for sharing this positive feedback of your stay.We are delighted to hear that our prime location contributed positively to your experience with us, offering convenience and proximity to great stores and attractions.We are also glad to note that you appreciated the cleanliness of your room. Our housekeeping team works diligently to maintain a high standard of cleanliness and comfort for our valued guests.We look forward to welcoming you back.Best wishes,Thais F., General Manager

10/10 (非常に良い)

Steven

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel with great choice of breakfast, staff very friendly and accommodating. Very comfortable beds and lovely bathroom. Great roof bar with terrace and pool. Perfect location just off Las Ramblas.
2024 年 4 月に 3 泊滞在
Thais F., General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Steven,Thank you for this feedback concerning your recent visit.It is wonderful to hear that you enjoyed our varied breakfast options and found our staff to be friendly and accommodating. Your praise for the comfort of our beds and the quality of our bathroom facilities is much appreciated, as we strive to provide a restful experience for our guests. The rooftop bar with its terrace and pool, alongside our prime location just off Las Ramblas, are indeed guest favorites, and we are glad they contributed positively to your stay. Additionally, we are delighted that the cleanliness of our rooms and the overall condition of our hotel met your expectations, reflecting our commitment to excellence. Thank you for acknowledging our room amenities, which are thoughtfully designed for the comfort and convenience of our valued guests like yourself.We look forward to seeing you again.Kind regards,Thais F., General Manager