2/10 (非常に不満)
Carolyn
2024 年 5 月 15 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lies about 24/7 front desk in description. Apparently due to staffing issues. As I was arriving at 12:30am and leaving at 6:30am I chose this hotel due to having 24/7 front desk, and when they said there would be no one there and I would have to go down a back street, put in a code, take all my luggage upstairs - as a sole female traveler I was not comfortable doing this but they would not give me a refund. I’d booked that morning for that night as I had a 7 hour stopover at Barcelona. I decided I’d feel safer staying at the airport terminal where there would at least be security. But they are absolute thieves for not refunding because they have false advertising. It’s only $100 but I will take it further with Expedia as well as they are also accountable to ensure that the information is up to date and should force properties to refund if information incorrect.
Carolyn
2024 年 4 月に 1 泊滞在