Satoshi 様この度は、Barceló Sants をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。交通の便の良さを高く評価していただき、大変光栄です。お客様が清潔なお部屋、ホテルの状態、そしてサービスとアメニティに100%の満足を示してくださったこと、私たちのチームにとっても大きな喜びです。お客様が快適にお過ごしいただけたようで、私たちも嬉しい限りです。またのお越しをお待ちしております。Hotel Management

Emi様この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。宇宙をテーマにした当ホテルのデザインが印象的だったとのことで嬉しく思いますが、照明についてのお気づきの点は大変申し訳なく思います。ご滞在中の快適さは私たちにとって最優先事項であり、お客様のご意見は今後のサービス向上のために重要です。客室の清潔さやアメニティについても、ご期待に添えるレベルを提供できず残念です。しかしながら私たちは環境に配慮し、必要なアメニティをフロントでご用意しておりますので、次回ご滞在の際はお気軽にお申し付けください。またのお越しを心よりお待ちしております。Guest Experience Assistant

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Assistant

Takanobu様、この度はBarceló Santsをご利用いただきまして、ありがとうございました。お客様が清潔感に満足していただけたとお聞きして、私たちも大変嬉しく思います。VIPサービスにご満足いただけなかったとのことで、心よりお詫び申し上げます。またのお越しをお待ちしております。Hotel Management

Dear Keiichi, Thank you very much for your kind feedback.We're delighted to hear that our prime location contributed positively to your stay and that the cleanliness of your room met your expectations. It's also gratifying to know that our staff's friendly attitude made a lasting impression on you. We take pride in our hotel's condition and are pleased that it has resonated with you. Furthermore, your appreciation for the amenities provided in your room is truly valued by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

Hiroshi様、この度はBarceló Santsをご利用いただきまして、ありがとうございました。ご存じの通り中心部からは少し離れておりますが、駅直結で周辺に飲食店やスーパーがある便利な立地をお気に召していただけたようで、大変嬉しく思います。また、当ホテルのコンセプトにもご満足いただけたようで何よりです。また、清潔さやサービスに関しても高い評価をいただき、感謝申し上げます。またのお越しを心よりお待ちしております。Dirección / Hotel Management

Yui様。この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフの丁寧な対応をはじめ、お部屋のアメニティや清潔さなどに喜んでいただき、大変嬉しく思います。お褒めの言葉は、全スタッフで共有させていただきます。ありがとうございます。また、駅直結の当ホテルの立地が、お客様のご旅行の拠点としてお役にたてた様で、何よりでございます。またのお越しをお待ちしております。Dirección / Hotel Management

Takashi様この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。駅の上にある当ホテルの立地を喜んでいただき、何よりでございます。この度のご旅行が、快適で楽しいものであったことを願っております。またのお越しをお待ちしております。Dirección / Hotel Management

Dear Yoshikazu, Thank you very much for your kind feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

お客様,この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。この度は、スタッフの対応をはじめ、全ての面でお客様のご期待に添えることができ、当ホテルの誇る高いスタンダードをお楽しみいただけたたということで大変嬉しく思います。またのお越しを心よりお待ちしております。Hotel Management

Mayumi様、この度はBarceló Santsをご利用いただきまして、ありがとうございました。駅に隣接した、当ホテルの便利な立地を言及していただき、ありがとうございます。当ホテルのコンセプトはあまりお分かりいただけなかった様ですが、スタッフの対応やお部屋の綺麗さには、ご満足いただけたようで何よりです。またのお越しをお待ちしております。Dirección / Hotel Management

様この度は、Barceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルで、快適にお過ごしいただけたご様子で大変嬉しく思います。また、 清掃の際に、補充不足があり、ご不便をおかけしましたことお詫びするとともに、その場でお知らせ頂いたことに感謝の意を申し上げます。お客様のご意見は、スタッフ全体で共有し、より良いサービスに努めて参ります。またのお越しを心よりお待ちしております。Dirección / Hotel Management

Dear Babu, Thank you very much for your kind feedback.We are delighted to hear that the lighting in your room was to your satisfaction and that you appreciated its unique qualities compared to other hotels in the area. It's also great to know that our location, conveniently situated atop the railway station, contributed positively to your stay. Our team strives to maintain a high standard of cleanliness, comfort, and service, so your recognition of these aspects is truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Cristina,We appreciate that you took the time to share your experience with us.We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the towels, we strive to maintain the highest standards of cleanliness and presentation, and we regret if this was not reflected in your room. As for the lack of washcloths, we appreciate your feedback and will take it into consideration as we continuously aim to improve our guest experience.As for the coffee machine, all rooms have a kettle, coffees and tea bags located next to the minibar in the room, we encourage you in future occasions to contact the reception department who is available 24 hours a day to meet all such needs and queries. It is delightful to learn that you were pleased with the overall cleanliness of our hotel, the condition of our facilities, and the service provided by our team. Your acknowledgment of our room amenities is also greatly valued, although we understand there is room for enhancement.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Clive, Thank you very much for your kind feedback.We're thrilled to hear that our room design and the little touches made your stay enjoyable. It's wonderful to know that our staff's customer-centric approach met your expectations and that the amenities like the bed desks added to your comfort. Your appreciation for the sparkling wine upon check-in and the overall condition of our hotel is greatly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Lisa,We appreciate that you took the time to share your experience with us.We are sorry to hear that our amenities did not meet your expectations. We aim to provide a comfortable stay and appreciate your feedback as it is crucial for our ongoing commitment to improve our guest experience. It is delightful to learn that you found the room comfortable and enjoyed the tranquility, ensuring a good night's sleep despite our central location atop a train station.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Assistant General ManagerBarceló Sants Team

Dear Lisa,We appreciate that you took the time to share your experience with us.We are sorry that some aspects of your stay did not meet your expectations. We strive to provide excellent service and amenities, and we regret that we fell short in this instance. However, we are glad to hear that you found the room to be quiet and appreciated the convenience of our location above the transportation hub.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Ma,We appreciate that you took the time to share your experience with us.We apologize if the scent in our lobby was stronger than expected, and we appreciate you bringing this to our attention. It's great to hear that you were satisfied with the service provided by our team, and that the cleanliness and condition of our hotel, as well as the amenities in your room, met your expectations to a large extent.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Douglas, Thank you very much for your kind feedback.We are truly delighted to hear that our staff made a great impression and that you found the buffet breakfast to be phenomenal. It's also wonderful to know that our location contributed positively to your stay, making everything easily accessible for a pleasant experience. Your compliments on the room cleanliness, hotel condition, service, and amenities are greatly appreciated, and it pleases us to know that these aspects met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Tommy,Thank you for your review.We are sorry to hear that the air conditioning settings were not to your comfort. We strive to maintain a balance that suits all our guests with individual A/C systems and appreciate your feedback on this matter as we could inform right away maintenance to check it. It's delightful to hear you enjoyed the convenient location of our hotel right above the Sants station, making transportation seamless. Your positive comments about our bright decor and the separate showers also bring us joy.We hope to welcome you again in the future. Best regards,Guest Experience Manager

Dear John, Thank you very much for your kind feedback.We are delighted to hear that you found the check-in process pleasant and our staff kind and helpful. Your appreciation for the cleanliness of our rooms, the condition of the hotel, the services provided, and the room amenities truly means a lot to us. It is wonderful to know that your stay was up to your expectations and that our efforts to provide a comfortable and enjoyable experience were successful.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Apreciado huésped,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que ha encontrado la ubicación de nuestro hotel accesible y conveniente, y que todo lo que necesitaba estuvo cerca durante su estancia. Es gratificante leer que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos día a día para ofrecer una experiencia excepcional y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Guest Experience Manager

Dear Iason,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory. However, we are glad to hear that you found our location convenient for transportation. We take pride in our hotel's connectivity, offering direct access to Sants train station and proximity to various business and tourist sites.We hope to welcome you again in the future. Best regards,Hotel Management

Dear William,Thank you for your review.We apologize for any inconvenience you may have encountered with the bathroom layout and the condition of the walls. We are always working in the maintenance of our rooms.It's rewarding to hear that you enjoyed the comfort of our specially designed mattresses, the stunning views, and the high level of service provided by our staff. Your satisfaction with these aspects of your stay is very important to us.We hope to welcome you again in the future.Best regards,Hotel Management

Dear Seng,Thank you for your review.We are sorry to hear that the provision of complimentary water did not meet your expectations during your 3-night stay, and we provide free water for all our guests in the reception hall during the day. We're thrilled to know that you were satisfied with the overall cleanliness, condition of our hotel, and the services provided by our team. Your appreciation for the room amenities emphasizes our commitment to offering a comfortable and well-equipped environment for our guests.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

Dear Mary,Thank you for your positive feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Barcelona.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Juan Carlos,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos que el desayuno no haya cumplido con sus expectativas en cuanto a variedad. Nos esforzamos por ofrecer una experiencia culinaria placentera y tomamos su comentario como una oportunidad para revisar nuestro menú de desayuno. Nos alegra saber que la limpieza, el estado del hotel, el servicio y las comodidades de la habitación hayan sido de su agrado y alcanzado un alto porcentaje de satisfacción en su valoración.En su próxima visita a Barcelona, nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Guest Experience Assistant

Dear Martha,Thank you for your positive feedback.We're delated to hear that the comfort of our specially designed mattresses and the overall ambiance of your room met your expectations and contributed to a memorable stay!We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Heena,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant