Yukiko様、この度はAstoriaをご利用いただきまして、ありがとうございました。床や壁の薄さによる騒音では、ご迷惑をおかけしましたこと、心よりお詫び申し上げます。より快適にご滞在いただけるよう、改善に努めて参ります。またのお越しをお待ちしております。

Dear Hironori,Thank you for such a great review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to seeing you again on your next visit.Best wishes,

Dear Guest, Thank you for your feedback. We look forward to welcoming you again.

Dear Christine,Thank you for this kind feedback concerning your visit to our hotel museum.We are thrilled that the unique art deco and the spaciousness of our rooms contributed to your satisfaction. It's gratifying to know that the bathroom amenities, including the pleasant rain showers, met your expectations and added to the comfort of your visit. Our team takes great pride in ensuring every detail is well-appointed for our guests' enjoyment.We are also pleased that our central location served you well, making your experience in the heart of the city even more memorable.We look forward to welcoming you back.Kind regards,Pepe Camps, General Manager

Estimado Dawood,Nos alegra sobremanera recibir su positivo comentario.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio y estamos encantados de que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Atentamente,

Dear Emel,Thank you for taking the time to let us know your opinion of your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We hope to have the pleasure of welcoming you back in the future. Warm regards,

Dear Wesley,Thank you for this kind review.It is rewarding to know you had a pleasant stay with us and the room met your expectations. We take great pride in maintaining the highest standards of cleanliness and comfort. We're also thrilled you enjoyed the added perk of our rooftop terrace, which offers a lovely space to relax and soak in the Barcelona vista. And finally, your appreciation of our central location, conveniently close to restaurants, shopping and transportation options, is gratifying. We hope it helped make your stay memorable.We look forward to welcoming you again soon. Best wishes,Pepe Camps, General Manager

Dear Orlando,Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,

Dear Nancy,Thank you for this review about your recent stay.It brings us great joy to hear that our convenient location, with easy access to the metro and proximity to restaurants and shopping areas, contributed positively to your experience. We appreciate your suggestion regarding a coffee machine, and we will certainly consider this feedback as we strive to improve our guests' experiences. In the meantime, coffee and tea facilities are readily available at the reception, and our staff is always on hand to ensure your comfort.We look forward to the pleasure of welcoming you back to the heart of Barcelona.Warm regards,

Dear Stéphanie,Thank you for sharing your opinion of your stay with us.It is delightful to hear such positive feedback about our fabulous location, which indeed is conveniently nestled in the heart of Barcelona's vibrant atmosphere. Our team is overjoyed to know that you found the accommodations to be excellent, as we strive to provide a comfortable and inviting environment for our guests.The staff at Astoria takes great pride in delivering helpful and friendly service, and your commendation is a wonderful testament to their commitment. Your recommendation is the highest compliment we could receive, and it motivates us to continue offering exceptional experiences to all who stay with us.Once again, we thank you for your kind words and look forward to the opportunity of welcoming you back in the near future.We look forward to seeing you again on your next stay.Best wishes,Pepe Camps, General Manager

Dear Myrna,Thank you for your lovely review and for highlighting the many aspects that made your stay at Astoria enjoyable.We are thrilled to hear that our extensive art collections added a unique touch to your experience with us. Our team takes great pride in offering warm and accommodating service, and it's rewarding to know that this was reflected during your visit.It's wonderful to learn that our hotel's location provided the perfect starting point for your explorations of Barcelona's iconic landmarks and vibrant dining scene. Secret Tapas is indeed a local gem, and we're delighted you had the chance to enjoy it.Your satisfaction is our highest reward, and we are elated that you have enjoyed your stay to the fullest. Our commitment to providing guests with a memorable experience is unwavering, and we look forward to welcoming you back to Astoria in the future.Best wishes,

Dear Tim,We thank you for this kind review.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,

Dear Mark,Thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future.Kind regards,

Estimada Cristina,Ante todo, agradecer su positiva valoración.Nos alegra mucho saber que su estancia fue en general una experiencia favorable. Lamentamos el inconveniente que experimentó con el suministro de agua durante el último día de su estancia. Aunque situaciones como esta son inusuales y a menudo fuera de nuestro control, entendemos la situación. Nos esforzamos por ofrecer soluciones proactivas y tomamos nota de su sugerencia sobre las botellas de agua de cortesía.Sería muy grato volver a hospedarle. Cordiales saludos,Pepe Camps, Director general

Apreciado Claudio,Muchas gracias por sus comentarios.Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Un cordial saludo,

Kära Ban Mohammed,tack för att ni tog er tid att skriva en recension om er vistelse hos oss.Det är fint att höra att ni upplevde rummet som rent och fint, och att ni uppskattade hotellets skick. Vårt team arbetar ständigt för att upprätthålla höga standarder på både renlighet och bekvämligheter, och vi är tacksamma att ni märkte av detta. Vi är även glada att få läsa att ni tyckte om vår hjälpsamma personal. Vi strävar alltid efter att erbjuda en service som möter våra gästers förväntningar, och era positiva kommentarer är en bekräftelse på att vi är på rätt väg.Vi ser fram emot möjligheten att välkomna er tillbaka i framtiden. Med vänliga hälsningar,

Dear Carolina,Thank you for taking the time to share your feedback with us.We're delighted to hear that you appreciated our hotel's convenient location. It's also wonderful that you found the room cleanliness, hotel condition, and service to meet your expectations, as we strive to maintain our standards to ensure a comfortable and satisfying stay for all our guests.We look forward to the opportunity to welcome you back in the future. Best regards,

Estimada Natalia,Muchas gracias por dedicar un momento para compartir su opinión sobre el Astoria.Nos complace saber que encontró nuestra cama muy cómoda y que la ubicación del hotel fue de su agrado, así como la amabilidad de nuestro personal. Lamentamos los inconvenientes que menciona con respecto a la ducha y la sensación de calor en la habitación por la noche. Nuestros cuartos están equipados con control de clima individual y nuestro equipo de mantenimiento está siempre disponible para asegurar su óptimo funcionamiento. Además, tenemos un sistema de ventilación en todas las habitaciones para garantizar el confort de nuestros huéspedes.Ha sido un placer poder recibirle en nuestras instalaciones y esperamos volver a verle en un futuro muy próximo. Un saludo muy afectuoso,Pepe Camps, Director general

Estimado huésped,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy cómoda, pudiendo disfrutar de todos los servicios que ofrecemos a nuestros huéspedes.Le esperamos pronto de regreso en el Astoria.Un saludo cordial,

Kära Erik,tack för att ni tog er tid att dela med er av er upplevelse hos oss.Det är fint att höra att ni uppskattade vår personal som alltid strävar efter att erbjuda en service av högsta kvalitet. Vi är även glada att få läsa att ni tyckte om hotellets läge nära Barcelonas bästa shoppinggator, vilket är något vi är stolta över.Vi ser fram emot att välkomna er åter till oss i framtiden. Med vänliga hälsningar,

Dear Claus,Thank you so much for your positive feedback following your stay.We are delighted that everything met your expectations during your stay.We hope we have the pleasure of seeing you on many more occasions. Best regards,

Estimado Miguel,Hemos recibido su reseña.Lamentamos el inconveniente que ha mencionado y queremos asegurarle que no es la norma en nuestro establecimiento y nos esforzamos por ofrecer una experiencia impecable a todos los huéspedes. Por favor, póngase en contacto con nosotros directamente para resolver esta situación a la mayor brevedad posible a astoria@derbyhotels.com o josepcamps@derbyhotels.com.Quedamos a su entera disposición. Un saludo cordial,Pepe Camps, Director general

Dear Aarkarshita,Thank you for taking the time to share your feedback.We're thrilled to hear that you enjoyed our prime location and felt secure in the neighborhood, which is indeed surrounded by convenient dining options. It's rewarding to know that our dedicated staff's gesture of leaving chocolates in your room daily added a sweet touch to your stay.We look forward to seeing you again soon.Best regards,Pepe Camps, General Manager

Dear Joseph,Thank you so much for your positive feedback following your stay.We're delighted to hear that you found our hotel to be comfortable and valued the cleanliness of our facilities. Our team works diligently to maintain a high standard of cleanliness and comfort, so it's rewarding to know this contributed to a positive experience during your stay. Additionally, it's fantastic that you found our location convenient; we're fortunate to be situated in the heart of Barcelona's financial district, close to iconic shopping areas and tourist sites.Moreover, we're glad you felt that your stay offered good value for money. We always strive to provide our guests with quality service and amenities that exceed expectations while ensuring affordability.We hope that you will stay with us again many more times in the future. Best wishes,Pepe Camps, General Manager

Dear Amanda,Thank you for such a positive review of your stay.Our team is pleased that the hotel's location met your expectations for safety and convenience in the heart of Barcelona. We appreciate your kind words on the aesthetics of our lobby and exterior. While we strive to offer a comfortable and welcoming experience, we understand that luxury is a different concept and we're glad that our efforts in providing a quality stay were recognized by you.We all look forward to welcoming you back in the future.Kind regards,Pepe Camps, General Manager

Dear Esteban,Thank you very much for this kind review.We are glad that your stay with us was a pleasant one and that you enjoyed our location.We hope to have the occasion to welcome you back.Best wishes,

Dear Cerine,Thank you for taking the time to share your review.We are truly sorry to hear about your dissatisfaction regarding the extra bed; our aim is to provide clear and transparent pricing for all our services. Please rest assured that we take hygiene very seriously, and it concerns us to learn of your experience with the cleanliness of the room, as our housekeeping team diligently follows rigorous standards. We also apologize for any disturbance you experienced; we strive to allocate rooms as per guest requests for a peaceful stay and have soundproofing measures in place such as double-glazed windows to ensure a quiet environment. Your comments are taken earnestly as they are essential in our continuous efforts to improve our guest experience.We hope we can provide you with an improved stay in the future.Kind regards,Pepe Camps, General Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 호텔의 위치와 편리한 교통 덕분에 편안하게 여행하실 수 있으셨다니 저희도 기쁘네요. 또한 객실 청결 상태와 직원 서비스에 대한 칭찬의 말씀 감사합니다. 다른 불편함 없이 편안히 머물다 가신 것 같아 다행입니다. 소중한 의견 감사드리며, 부디 바르셀로나에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.

Dear Russell,Thank you for taking the time to leave your review.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back.Kind regards,

Estimado Alonso,Agradecemos enormemente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace saber que encontró nuestro hotel limpio y tranquilo, y que la amabilidad de nuestro personal cumplió con sus expectativas. Es un orgullo para nosotros que destaque la atención recibida por parte de nuestro compañero Domingo en la recepción; su sensibilidad y servicio son ejemplos del compromiso que tenemos con la excelencia en la atención al cliente.Esperamos que haya disfrutado de las comodidades de nuestras habitaciones, incluyendo el control individual de clima y el servicio de habitaciones disponible las 24 horas, así como de la variedad de canales de televisión y wifi gratuito.Será un placer darle la bienvenida de nuevo en su próxima visita. Reciba un cordial saludo,

Dear Stéphanie,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you will return for another memorable stay.Best wishes,

Dear Jean,Thank you for letting us know that you enjoyed your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again.Best wishes,

Dear Barbara,Thank you for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back. Best regards,

Estimada Akiko,Muchas gracias por compartir su experiencia en nuestro hotel.Nos alegra saber que ha encontrado nuestras instalaciones limpias y robustas, reflejo del cuidado y atención que dedicamos a mantener nuestro establecimiento. Apreciamos su reconocimiento al estado del hotel y al servicio proporcionado, así como a las amenidades de la habitación. Cada detalle es pensado para su confort y satisfacción.Esperamos tener el placer de recibirlo nuevamente y seguir superando sus expectativas. Atentamente,

Dear Jorge,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back on many more occasions. Best wishes for the New Year!

Dear Jorge,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes for 2024,

Cara Adriana,agradecemos a sua preferência e comentário.Ficamos muito satisfeitos por termos atendido as suas expectativas em termos de conforto e por a nossa localização próxima do metro se ter provado conveniente. Simultaneamente, lamentamos a situação com o elevador. Saiba que se tratou de um caso singular, resolvido o mais rapidamente possível — contamos com equipa de manutenção a tempo integral para solucionar tais ocorrências de forma eficiente, evitando inconvenientes para os nossos hóspedes.Esperamos que tenha a oportunidade de regressar em breve. Cumprimentos e votos de um excelente Ano Novo,Pepe Camps, Gerente Geral

Dear Francesco,Thank you for sharing your feedback about your recent stay.We're delighted to hear that you found our rooms comfortable and that you consider the quality and price ratio of our hotel to be very good. It's gratifying to know our guests appreciate the effort our team puts into ensuring a comfortable stay. Regarding the issue with the sink drain you've mentioned, we apologize for any inconvenience this may have caused. Our hotel is committed to maintaining high standards of facilities, and we have a dedicated maintenance team that endeavours to address and resolve such issues promptly. Your feedback is valuable to us and helps us to improve our services.It would be a pleasure to welcome you back. Warm wishes for 2024!Pepe Camps, General Manager

Estimado Svein,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que encontró nuestra limpieza al 100% de su satisfacción y que la ubicación le pareció relativamente buena. Trabajamos con esmero para ofrecer un entorno limpio y agradable para todos nuestros clientes. Lamentamos que la condición del hotel no haya cumplido completamente sus expectativas y valoramos su opinión, que nos ayuda a mejorar. Nos alegra mucho que haya calificado tan positivamente nuestro servicio; nos esforzamos constantemente para brindar una atención excepcional.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,Pepe Camps, Director general

Dear Sherry,Thank you very much for this kind review.We are delighted to hear that our hotel's location was convenient for your needs, surrounded by premier shopping destinations and a plethora of restaurants.Furthermore, our team's dedication to service is something we take great pride in, so it's gratifying to know that you found our staff to be very pleasant. We also appreciate your kind feedback on the cleanliness of our rooms and the overall condition of our hotel, reflecting our commitment to providing a comfortable and welcoming environment for our guests.We look forward to the pleasure of welcoming you back. Wishing you a very Happy New Year,Pepe Camps, General Manager

Dear Meera,Thank you for sharing the review of your stay with us.We're thrilled to hear that our hotel's convenient location contributed positively to your experience, allowing for easy access to various points of interest within walking distance.We look forward to welcoming you back. Wishing you a Happy New Year!Pepe Camps, General Manager

Dear Mark,Please accept our sincere thanks for this kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Wishing you a very Happy New Year,

Dear Anders,Thank you for positively reviewing your visit.We are delighted to know that you had a pleasant stay with us.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,

Estimado Lluis,Queremos agradecerle su inmejorable valoración sobre la experiencia que ha tenido con nosotros.Estamos complacidos de saber que nos ha calificado con un 10 absoluto en cuanto a la limpieza de la habitación y el servicio brindado. Trabajamos constantemente para ofrecer un ambiente elegante y moderno y nos alegra que haya disfrutado de los detalles y el confort de nuestras instalaciones. Lamentamos el inconveniente que menciona con la persiana; nuestro equipo de mantenimiento está siempre a disposición para resolver cualquier incidencia y garantizar la satisfacción de los huéspedes.Esperamos verle pronto de regreso, entre tanto, le hacemos llegar nuestros más cordiales saludos y los mejores deseos en esta Navidad.Pepe Camps, Director general

Dear Clara,Thank you for sharing your opinion of your stay with us.We're delighted to hear that you found our location central and convenient for exploring the nearby sites and accessing the Cruise Terminal.We look forward to welcoming you back on a future visit.Best wishes for the New Year!Pepe Camps, General Manager

Dear Radovan,Thank you for sharing your experience with us.We're delighted to hear that everything from room cleanliness to our services met your expectations. Furthermore, your appreciation for the condition of the hotel and the amenities provided reflects the commitment we have to maintain high standards. It's gratifying to know our efforts to ensure a seamless stay for our guests are recognised.We look forward to the pleasure of welcoming you back for another exceptional stay. Seasons greetings,