外観

バンブリー ロクストン ハウス ホテルの口コミ

3 out of 5
バンブリー ロクストン ハウス ホテル
Silver Street, Wroxton, Banbury, England

口コミ

8.8

非常に良い

評価 10 - 307 件の口コミ中 170 件が非常に良い" "
評価 8 - 307 件の口コミ中 90 件が良い" "
評価 6 - 307 件の口コミ中 27 件が普通" "
評価 4 - 307 件の口コミ中 16 件が不満" "
評価 2 - 307 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grounds, nice room and comfy bed. Well maintained.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Graham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely old building with a modern bedroom wing, good value breakfast and delightful staff. Our room had really poor Wi-Fi that kept dropping out and BBC1 HD had no sound on the Samsung TV. Apart from those technical glitches it was absolute great.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス
Relaxed
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

christine

良かった点 : 清潔度、スタッフとサービス
J'ai aimé le côté typique de l'hôtel, le calme environnant, j'ai trouvé que la douche n'était pas pratique
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Richard

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

D

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Camiele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfy
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Laura

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Malcolm

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charming country hotel
A short overnight visit to this lovely host. Room 16 was full of character and very cosy. Staff friendly and helpful.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming on reception upon arrival and our room was nice and big and the bed comfortable.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Dave

2024 年 1 月に 1 泊滞在

6/10 (普通)

Mohammed

出張
気になった点 : 施設のコンディションと設備
Lighting in the car park was non existent. Room was extremely cold, until i fouund heater in the wardrobe.
2024 年 1 月に 1 泊滞在

6/10 (普通)

Wassim

出張
良かった点 : 施設のコンディションと設備、客室の快適度
Difficult to connect to the internet and poor
Was fine. Apart from poor unreliable internet connection
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Susan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel
Perfectly kitted out room comfortable and quiet. Easy parking. Food and breakfast available. Quick and easy check in and check out. The only thing to mention is the radiator was off on my late arrival and it was very cold. Room was pre paid, would have been a nice touch if the room had been warmed before my arrival. It cannot complain the hotel was excellent
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Anchanpreet

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Melissa、Brackley

2023 年 12 月に 1 泊滞在

8/10 (良い)

Paul

2023 年 12 月に 3 泊滞在

8/10 (良い)

James

2023 年 12 月に 1 泊滞在

4/10 (不満)

Alistair

2023 年 11 月に 4 泊滞在

8/10 (良い)

Caroline

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
sweet little hotel and enjoyed my stay
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Chris

2023 年 11 月に 5 泊滞在

4/10 (不満)

Neil

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Lori

2023 年 9 月に 2 泊滞在

6/10 (普通)

Robert

It’s a a good location but the breakfast is expensive …. The carpets are not that clean and need replacing . The carpets were not hoovered so disappointing…. The staff were helpful and friendly but it’s needs upgrading. The furniture in the bedrooms are poor quality . The bathroom taps was stiff and the baths very old ..
2023 年 9 月に 2 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 19 日)
I hope this message finds you well. First and foremost, I want to express my gratitude for taking the time to provide us with feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us identify areas in need of improvement and ultimately enhance the overall experience for our valued guests.I would like to address the concerns you raised:Breakfast Pricing: We understand that the cost of breakfast was not in line with your expectations. We continually review our pricing to ensure it offers fair value for the quality of service and food provided. Your feedback will certainly be taken into consideration during our future pricing evaluations.Cleanliness and Carpet Condition: I apologize for the disappointment you experienced regarding the cleanliness of the carpets in your room. This is not the standard we aim to uphold, and I assure you that we are taking immediate steps to address this issue. Replacing carpets and maintaining cleanliness is a priority for us. As part of our commitment to improvement, I would like to inform you that we are currently in the process of renovating our property step by step, and addressing carpet cleanliness and replacement is one of our ongoing projects.Staff Service: We're delighted to hear that you found our staff to be helpful and friendly. We take great pride in our team's dedication to providing exceptional service, and your positive comments will be shared with them.Room Furniture and Bathroom Facilities: Your feedback concerning the quality of furniture and the condition of bathroom fixtures has been duly noted. We are in the process of evaluating room furnishings and will consider necessary upgrades in our future plans to ensure our guests' comfort. Our ongoing renovation efforts will include the refurbishment of guest room furniture and bathroom facilities to meet modern standards and provide an enhanced experience.Once again, thank you for sharing your thoughts with us. Your feedback is invaluable in helping us make the improvements necessary to provide an excellent guest experience. We genuinely hope that you will consider giving us another opportunity to serve you in the future, and we promise to make your next stay a much more enjoyable one.

10/10 (非常に良い)

David

2023 年 8 月に 1 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Dear David,Thank you for choosing Wroxton House Hotel, and for taking the time to share your wonderful experience. We feel honoured to have had the opportunity to host you, and we can't wait to create more cherished memories together.Best Regards,Florence Reception

10/10 (非常に良い)

Nicholas

2023 年 7 月に 2 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Nicholas,Thank you so much for you positive feedback. We look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Our team is always here to assist you in any way we can.Best regards,FlorenceReception

10/10 (非常に良い)

Luke、Waxhaw

2023 年 7 月に 1 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Luke,We extend our utmost gratitude to you for taking the time to share your recent experience at Wroxton House Hotel. We express our deepest gratitude for your kind words and commendation. Your support means the world to us, and we remain at your service to ensure your next stay is equally memorable.Best regards,FlorenceReception

10/10 (非常に良い)

robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really great people and lovely room - at Silverstone for three days and the hotel was ideal - great breakfast and evening meal thank you
2023 年 7 月に 3 泊滞在
Irinaからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for your kind review which is greatly appreciated. We are delighted to hear that you have enjoyed all the aspects of your stay.We are hoping to welcoming you back!

6/10 (普通)

Patrick

2023 年 7 月に 2 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Patrick, Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and are sorry to hear that your recent stay at our hotel didn't meet your expectations.If you would be willing to share more specific details about your stay, it would greatly assist us in making the necessary improvements. Our goal is to provide exceptional service, and your input is a crucial part of that process.We hope that you will consider giving us another chance to exceed your expectations during your next visit. Your satisfaction is very important to us, and we would love the opportunity to regain your trust.

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 客室の快適度
2023 年 7 月に 1 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest assessment, as it helps us continuously improve our services.We're sorry to hear that your experience was not up to your expectations, and we apologize for any inconveniences you may have encountered during your stay. Your comments are invaluable to us, and we take them seriously.We would like to learn more about the specific issues you encountered so that we can address them promptly and make the necessary improvements. If you could kindly share more details or suggestions, it would greatly assist us in enhancing our guest experience.Thank you for choosing to stay with us, and we appreciate your patience and understanding.Sincerely,Florence

10/10 (非常に良い)

sarjit

2023 年 6 月に 1 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that you had a 10/10 experience during your stay at our hotel. there's anything specific you'd like to share or any suggestions for further improvement, please do not hesitate to reach out. Your insights are invaluable to us.and we look forward to serving you again soon!

10/10 (非常に良い)

Chris

2023 年 6 月に 1 泊滞在
Florence からの返信 (投稿日 : 2023 年 9 月 3 日)
On behalf of the entire hotel staff, we would like to express our heartfelt gratitude for your fantastic 10/10 review! Your feedback is immensely appreciated, and it brings us great joy to hear that you had such a wonderful experience during your stay with us. We look forward to welcoming you back soon.

10/10 (非常に良い)

Debbi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location within a village near Banbury.
2023 年 5 月に 1 泊滞在
Irinaからの返信 (投稿日 : 2023 年 5 月 15 日)
Thank you for your kind review which is greatly appreciated. We are hoping to welcoming you back in the near future!

8/10 (良い)

john

2023 年 4 月に 1 泊滞在

6/10 (普通)

Petro

2023 年 4 月に 1 泊滞在

4/10 (不満)

Andrew

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
On approach this is a very nice looking place and the entrance/lounge/bar are all pleasant enough. However, I was allocated Room 8 which was billed as an Executive Room but in reality was a fairly bland porridge coloured space in the attic - certainly nothing like the pictures on the site. Not sure what made it Executive - a view of a flat roof and various satellite dishes through a pair of window shutters and a flat screen TV perhaps....However it was located right above the bar/restaurant and from the moment of check in to check out all I could hear was the piped bar music and the conversation of everyone in the bar/restaurant along with the close down and start up of the restaurant. I requested another room but was advised the stock answer of we're full so in effect tough. To add to this, the over shower in the bath was in a very narrow space and standing space virtually against the sloping attic roof so very cramped - watch your head! The only positve was a very soft but relatively comfortable bed and a clean room - hopefully the other rooms live up to the pictures but I suspect im not the only one who has complained about this room before.
Irinaからの返信 (投稿日 : 2023 年 3 月 24 日)
Thank you for taking the time to write the review. I am sorry to learn that your recent stay has not been satisfactory, and the executive room allocated for your stay was not to your expectations. We are pleased to hear that you found the room comfortable and clean. We are hoping you have the opportunity to return, to be able to offer you a different executive room as each one of them has a different character.

10/10 (非常に良い)

John

2023 年 2 月に 1 泊滞在

8/10 (良い)

patrick

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

IAIN

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在

8/10 (良い)

David

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

anju

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Elizabeth

2023 年 1 月に 1 泊滞在

8/10 (良い)

Reg

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was really good, the bedroom had a very comfortable bed. Only one small thing to mention, the lights by the bed didn’t work
2023 年 1 月に 2 泊滞在
Tracy からの返信 (投稿日 : 2023 年 1 月 27 日)
Dear Reg,Thank you for your feedback I will pass that on.I am so pleased you had a comfortable stay apart from the faulty lights.I hope we can welcome you back soon.Kind regardsTracy

4/10 (不満)

Paula

出張
良かった点 : 清潔度
The rooms are clean, warm and comfortable beds with friendly staff however the property is rather tired with draughty windows and bathrooms that require updating. On this visit there was only tepid water from the shower and on reporting it there was only cold water on offer the next morning. The bath ran warm water for a few minutes which then turned cold. When reported again on checkout was told I was supposed to have moved room the previous night however no one contact me to explain this. No refund was offered other than next time (not sure whenever this might be) they will upgrade my room.
Tracy からの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Paula,Thank you for taking the time to leave a review following your recent stay with us.I am pleased you had a comfortable stay and enjoyed the warm hospitality of our wonderful team.I am so sorry you had an issue with the hot water and that you weren't moved straight away. As offered to you we will upgrade you free of charge next time you visit.Kind regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Tracy からの返信 (投稿日 : 2022 年 10 月 22 日)
Thank you so much for your 10/10 review. Kind regards

8/10 (良い)

Jane

2022 年 10 月に 1 泊滞在
Tracy からの返信 (投稿日 : 2022 年 10 月 22 日)
Dear Jane,Thank you for your review. Your feedback is important to us. Kind regardsTracy

10/10 (非常に良い)

Paul

2022 年 9 月に 1 泊滞在
Tracy からの返信 (投稿日 : 2022 年 10 月 1 日)
Dear Paul,Thank you so much for your 10/10 review. Your feedback is important to us and I hope we can welcome you back soon.Kind regardsTracy