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ウッドスプリング スイーツ バルティモア ホワイト マーシュ - ノッティンハムの口コミ

2.5 out of 5

口コミ

5.8
評価 10 - 879 件の口コミ中 188 件が非常に良い" "
評価 8 - 879 件の口コミ中 164 件が良い" "
評価 6 - 879 件の口コミ中 140 件が普通" "
評価 4 - 879 件の口コミ中 143 件が不満" "
評価 2 - 879 件の口コミ中 244 件が非常に不満" "

6.4/10

清潔度

6.8/10

スタッフとサービス

5.2/10

設備とサービス

6.2/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Kerneisha

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kerneisha,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Baltimore White Marsh - Nottingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 (非常に不満)

Amya

気になった点 : 施設のコンディションと設備
2024 年 5 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
We are saddened to hear your time with us did not go well. It is our aim to provide clean and comfortable rooms to all of our guests. Your satisfaction is our top priority and we apologize for being unable to achieve that during your reservation. We hope for the opportunity to host you again once we have properly addressed your concerns.

2/10 (非常に不満)

kevin

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Hotel and room is not as advertised on the website, I book a queen size room that I did not get, front seat staff put me in a handicap room #123 that was dirty and smelling like sewage, bed lining was dirty, two pillows that were flat, the hotel looks great on the website and from outside but it’s a full 360 on the inside. One of my top 2 worst. Never again….
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kevin,We apologize for the concerns you had from your stay regarding cleanliness and accommodations. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Scott

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Scott,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

deanna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They are not clean they have roaches and your room is not clean. When you get there they showed me a room that housekeeper did not clean.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Deanna,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I needed somewhere to go in a pinch and this place was so kind accommodating and safe
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Brittany, We're grateful to hear your stay with us has been great! Rest assured we will share this success with our team and use it to provide all guests with the same experience. Thank you for your feedback.

2/10 (非常に不満)

Anika

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Anika,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Thomas、Perry Point

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I got to my floor, the smell of marijuana was so bad. Immediately when I opened my room door, mold/mildew over took me. I walked in, the furniture and walls were all damaged and filthy. Opened the fridge and it stank and was dirty. Turned around and checked out. It was horrible.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 (非常に不満)

Daniel

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was dirty and smelling Area's and Elevator Wa's smelling
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 (普通)

Damein

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
furniture need be replaced
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Nicholas

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were roaches in the bathroom
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Nicholas,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 (普通)

kiersten

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was helpful and friendly. The fan in the bathroom didn’t work, we had a washcloth that was dirty with toothpaste on it before we even used the restroom, the shower had hair still in it from the last room residents.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Kiersten,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Deanna

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was blood on the sheets and a hole punched in the bathroom door. The front desk was really nice though
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Deanna,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

4/10 (不満)

Wanya

It was dirty my room at hair all over the towels it’s was a horrible experience
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Wanya,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Anne

ペット同伴の旅行, 家族旅行
気になった点 : スタッフとサービス
This hotel is uniquely ridiculous with it's pet rules.Do not go here ever if you have a dog. They say pet friendly and, they make the reservation; without notifying the customer that that the pet fee is a non refundable $215.00. WHAT??? This was for one day and I was checking in at 10:30 PM.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Anne,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Tya

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Tya,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 (非常に不満)

Beata

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Beata,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Stephanie,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 (非常に不満)

saudatu

出張, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Not an ideal place. The bed was on top of rods. I checked my self out the next minute. I didn’t stay. I tried to cancel I was told to wait on the line and was disconnected several times.
2024 年 3 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Saudatu,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Monique

出張, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I will never go 2 this hotel again I should really get my money back It was so dirty and stink And a man was following me from this hotel The staff are young and never at the front desk I was so scared 2 stay here
2024 年 3 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Monique,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Gilbert

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Gilbert,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 (非常に不満)

mona

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
No Tub access as advertised
I booked this hotel for the amenities listed; jetted tub and kitchen use. Upon arriving, the clerk informed me that there are no tubs (not just available but they do not have the tubs). With this information and watching teenagers play soccer in the main hallway.. I left the hotel and booked elsewhere. The clerk was very helpful in trying to help me find another hotel.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Mona,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Shellee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn’t like that they had people smoking at the property, and we were told to leave. When we went outside to smoke & respected the property
General Manager からの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Shellee,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

monique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Monique,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

4/10 (不満)

Yacouba

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Yacouba,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Breunna

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room had roaches had to check out . The room felt dark dirty and cold . It also had a bad odor.
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Breunna,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Tyree

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Great room
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Tyree,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

10/10 (非常に良い)

Kristopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Kristopher,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

8/10 (良い)

Tre

良かった点 : 清潔度
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Tre,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 (非常に不満)

Marc

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
You shouldn't even charge to stay at this place. I want my money back!!!!
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Marc,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

brandon

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Hello Brandon,We apologize that your stay at our property did not meet expectations. We aim to provide clean comfortable accommodations with extended stay options and seem to have missed our mark. We hope for the opportunity to host you again in the future once we have addressed your concerns.

4/10 (不満)

Ashley

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Ashley,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Tyleq

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Tyleq,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

4/10 (不満)

Sarayah

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
This is not a place to stay unless you’re in a bind.
2023 年 12 月に 7 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Sarayah, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Baltimore White Marsh - Nottingham. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 (普通)

Sarayah

出張, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a decent stay. The place was clean. The staff had a mixture of polite and impolite workers. However, the respectful workers went above and beyond.
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Sarayah,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Ashley

気になった点 : 清潔度、設備とサービス
Rooms were roach infested
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Ashley,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Yasser

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bed sheets were dirty, there were bugs in the room. The hallway had a strong smell.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Yasser,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Rebecca

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I went to the hotel. They had no forks no spoons, no food. No flavored coffee no breakbest and the price was ridiculous
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Rebecca,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Isaiah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Isaiah,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

keronda

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Keronda,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Emily

気になった点 : 設備とサービス
They say to ask for blow dryer- they have none. TVs are cracked don’t work, killed two beetles in our room, no coffee makers, no cookware or utensils like it says, do not supply shampoo or conditioner, no breakfast is included. Worst hotel I’ve ever stayed in!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Emily,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Suzanne

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Awful! Walked in and walked out. Filthy, smelled like someone had smoked in the room for months, trash can full, torn furniture, holes in doors…pretty much where transients stay.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Suzanne,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Tosha

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Tosha,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 (普通)

Richard

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Richard,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 (非常に良い)

Wayne

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Wayne, Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

8/10 (良い)

Richard

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Richard,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 (非常に不満)

Devin

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely zero is included in the price. I had 2 rooms for over 3 months for a couple of my employees. Hotel Would not refund for early check out 3 weeks early. Charged to exchange towels. Charged to come in a clean. Charged to switch out bed linen. If anything had a stain charged for that too. I will not use this hotel again. I will be seeking legal assistance.
2023 年 11 月に 25 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Devin,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 (非常に不満)

Greg

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Greg,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 (普通)

Gary

家族旅行
気になった点 : 清潔度
The building a lobby were clean. The rooms are worn and walls and furniture dirty with burn holes on chair tub and toilet seat. I had to reject the first room because it was so bad.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Gary,We apologize for the concerns of cleanliness and comfort you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 (普通)

Gregory

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Gregory,Thank you for staying with us at Woodspring Suites White Marsh. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.