セーフティボックス (室内)、デスク、アイロン / アイロン台、WiFi (無料)

フェアフィールド イン & スイーツ ボルチモア ダウンタウン / インナー ハーバーの口コミ

3.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 559 件が非常に良い" "
評価 8 - 1000 件の口コミ中 340 件が良い" "
評価 6 - 1000 件の口コミ中 60 件が普通" "
評価 4 - 1000 件の口コミ中 23 件が不満" "
評価 2 - 1000 件の口コミ中 18 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

2.0/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Battered Woman's Shelter lodging purchased by city
This hotel, Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, transformed ALL ROOMS to a "battered woman's shelter" and a security officer stated we should have been notified by the hotel and agencies involved. After a 2-hour drive, I had to find accommodations for 2 days on our phone. I receive confirmation emails from Hotels.com. DO NOT BOOK AT THIS HOTEL !!!
2021 年 12 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel was closed and notified me days before my scheduled stay. The hotel representative ;however, was very professional and helpful in relocating me and my party !
2021 年 7 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2020 年 4 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
That there was no pool. The staff was excellent. I like the people at front desk.
2020 年 6 月に 2 泊滞在

2/10 (非常に不満)

Melissa

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Never Again!
First of all, the night front desk receptionist had no professionalism. Very short, not welcoming and kept leaving the front desk to chat with a group of "friends" outside. She was just so rude and after a 12 hour drive, it was not the best first impression in Baltimore. Secondly, we booked the hotel because it was all Non-Smoking, I have asthma that is easily agitated by the smell of smoke. We go up to the floor of our room, as soon as the elevator opens, It smells like weed. We disregarded that until we open the door of our room and it smelt like someone had been smoking for days in there. I called down to ask for another room, we would of had to pay for individual rooms and were not guaranteed they wouldn't smell either and we couldn't get our money back for the original room. My family and I were booked to stay 3 nights, after the poor front desk customer service and the horrible room, I cancelled the remaining reservation and moved to another hotel. Oh and good luck finding parking the hotel only has 8 parking slots for 100+ rooms.
2020 年 6 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 21 日)
Dear Melissa, thank you for your stay with us and for sharing your feedback. Please accept our apologies for the issues you experienced during your visit. We know a first impression is important, and a friendly smile and efficient check-in is a crucial step in setting the tone for a great stay. Your comments will be shared with our team to prevent such shortcomings in the future. Please know, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope you will consider giving our hotel a second chance so we can provide you with the perfect stay you deserve. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Albert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay at Fairfield It’s worth it!!
Will make another stay soon Very peaceful and relaxing Only the breakfast needs a bigger menu more fruits but the selection is fair Again the Fairfield Inn & Suites is a great place to stay
2020 年 6 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 19 日)
Dear Albert, we are delighted you enjoyed your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is nice to know that we exceeded all your expectations with our excellent service and well-appointed accommodations. We also appreciate your recommendations and love knowing you will return soon. Sincerely, Sam Sudah, General Manager

2/10 (非常に不満)

PhillipBosworth

良かった点 : スタッフとサービス
I was iver charged my second day staying at this hotel and still have not recived my refund SMH...
2020 年 6 月に 1 泊滞在

10/10 (非常に良い)

Vincent

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The person at the front desk was Awesome!!!
2020 年 6 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 11 日)
Dear Vincent, thank you for acknowledging our dedication to outstanding service at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are committed to providing an enriching experience for every guest, and we are rapturous to know we surpassed your expectations. We look forward to welcoming you back very soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Sharey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 13 日)
Dear Sharey, thank you so much for the terrific rating regarding your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We hope you are already planning another trip our way. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 3 日)
Dear Crystal, thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

DaMayyah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 3 日)
Dear DaMayyah, thank you for rating your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Fairfield、Baltimore

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
I had a good stay but I wanted a suite, they didn’t have it anymore so they gave me two rooms with a walk through door. There also was not a microwave on neither side I was very upset. Lucky my friend had her own room with a microwave.
2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 2 日)
Dear Guest, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are glad you enjoyed your stay and had a good time with us. Please know we have rooms with different configurations that provide a microwave and we will gladly assist you in selecting a room that will better meet your requirements. We appreciate your feedback and hope to welcome you back soon. Sincerely, Sam Sudah, General Manager

2/10 (非常に不満)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk was very niece but the room had blood on the sheets and had a dirty towel in the closet
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 2 日)
Dear Guest, thank you for taking the time to post a review of your recent visit. We are very sorry you experienced some housekeeping issues during your stay. We regret any oversight in the preparation of your room, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would welcome the opportunity to provide you with the hospitality you should have experienced during this stay. Thank you again for being our guest. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Ember

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My stay was great . Thank you. I had lost my key & the front desk associate was so nice , I was happy I didn’t have to pay out of pocket also she helped me save money instead of using cash for your deposit if you use a card it’s only $20
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 6 月 2 日)
Dear Ember, thank you for acknowledging our dedication to outstanding service at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are committed to providing an exceptional experience for every guest, and we are ecstatic to know we exceeded your expectations. Thank you once more for allowing us to be of service, and we look forward to doing so again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall my stay was excellent. The employees were very kind. The room was to die for.
2020 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 29 日)
Dear Guest, thank you for your delightful review of the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are thrilled our excellent associates and modern accommodations exceeded your expectations for a memorable stay. We enjoyed hosting you and hope to see you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Deborah、California

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our stay was awesome, hotel is very clean, staff is super friendly, hotel is walking distance from many attractions. Thank you for such a good weekend !
2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 27 日)
Dear Deborah, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is a pleasure to know you loved our immaculate property and exemplary service. Your praises about our terrific location are also a joy to read. We are grateful for your business and look forward to welcoming you again on your next visit to our area. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Tina、Delaware

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the location, valet service was very good. They room was great, but the vent should not be right over tge bed.
2020 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 27 日)
Dear Tina, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are glad you loved our convenient location and seamless service. We are grateful for your business and look forward to seeing you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I would definitely stay at this hotel again.
Overall, my stay was good...hotel, room, location were all great. My only complaint would be the loud party that was going in the next room. The first night my friend was not able to sleep and the second night I did not get much sleep. I had checked in around 7 p.m. and the music was already extremely loud and kids screaming. When I asked about changing rooms, there were only 3 rooms in the hotel like the one I had chosen and unfortunately they were all booked...so we had to deal with the loud music all hours of the night.
2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 22 日)
Dear Guest, thank you for reviewing your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are glad you and your friend liked everything we have to offer, including our great location, attentive staff, and well-appointed rooms. However, please accept our apologies for the disruptions you experienced due to the noise from your neighboring room. We appreciate your patience and look forward to welcoming you both back as we would love to provide you with a peaceful night's rest! Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Tay、Baltimore

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like everything about your property and I would love to come back someday
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 20 日)
Dear Tay, thank you for your terrific review of Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Todd

2020 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 29 日)
Dear Todd, thank you for staying with us and for your gracious rating. On behalf of all of us at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, we would like to invite you for another outstanding visit. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love This place. Can't wait til I come back that's place was amazing
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 18 日)
Dear Guest, thank you for choosing to stay with us at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we look forward to your next visit. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 16 日)
Dear Guest, thank you for the terrific rating regarding your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We hope you are already planning another trip our way. Sincerely, Sam Sudah, General Manager

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Everything even though they didn’t give me the room I requested for
2020 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 12 日)
Dear Guest, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are elated to know you had a wonderful stay and enjoyed your time with us. However, we do apologize for being unable to honor your request this visit, but we hope to welcome you back soon so we can make it up to you. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 12 日)
Dear Guest, we are delighted you had an outstanding stay at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Kechye

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 5 月 4 日)
Dear Kechye, thank you for rating your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 29 日)
Dear Guest, it was a pleasure having you here at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Elijah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 26 日)
Dear Elijah, thank you for your fantastic rating! We are pleased you stayed at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

LaTisha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 25 日)
Dear LaTisha, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, and we look forward to welcoming you back soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

otto

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 25 日)
Dear Otto, thank you for rating your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay!
Hotel was very charming, service was great, staff was outstanding, room clean and was laid out well! Really loved it there! Location was very convenient to John's Hopkins hospital!
2020 年 4 月に 11 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 22 日)
Dear Mary, thank you for sharing your comments regarding your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are glad you enjoyed your time in our city, and we especially appreciate your comments regarding our warm hospitality and clean accommodations. It is also nice to know that our location near John Hopkins was convenient for you. It was our pleasure having you as our guest, and we hope to see you again soon. Sincerely, Sam Sudah, General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 15 日)
Dear Guest, thank you for choosing our hotel. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Bob、Hershey PA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, walking distance to aquarium and other sites
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 21 日)
Dear Bob, thank you for being our guest at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor and for your terrific rating. We are delighted to know that our ideal location with easy access to the aquarium and other points of interest in the city was perfect for your plans. It was a pleasure having you, and we hope to see you again soon. Sincerely, Sam Sudah, General Manager

2/10 (非常に不満)

FredFlinstone、McMinnville

家族旅行
They revised their policy about room cancellations after I had cancelled for the Corona Virus concerns but they wouldn't refund my money.
2020 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Guest, thank you for your review. We regret any difficulties you experienced with your reservation due to the fluid situation and the inconvenience caused. As you have made your booking through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you reach out to them directly for the resolution. We appreciate your patience, and we hope you will allow us another opportunity to serve you in the future. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Viola、Chesapeake

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the convenience to the venue. The breakfast was good ccc
2020 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 17 日)
Dear Viola, thank you for your kind review of the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is nice to know that you found our location to be perfect for your needs and that you also enjoyed our breakfast. We hope you will come back whenever your travels bring you to Baltimore. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Lisette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 17 日)
Dear Lisette, we are glad you enjoyed your time at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
I am huge on reviews so that’s why I originally chose this hotel and I have to say we had an excellent experience. The staff were wonderful and the lady at the desk gave us a free upgrade to a suite as she said it would be a little more spacious with kids. The room was clean and the breakfast was good. We also had free parking around the side of the building. It was an easy walk to everywhere we were going. I highly recommend this hotel!
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 15 日)
Dear Guest, it was a pleasure welcoming you and your family to Fairfield Inn & Suites Baltimore Downtown/Inner Harbor! We are charmed to know how much everyone loved our convenient location, courteous staff, delicious breakfast, and well-appointed accommodations. Thank you for mentioning all the things about our hotel that make us an excellent choice for a family visit. We appreciate your kind recommendation and look forward to welcoming all of you again soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would recommend staying at this property. The breakfast was satisfactory and had plenty of options to choose from. Our room was clean when we got there and the hotel was easy to navigate. The bar staff and bar were nice enough. The only thing was they did close early the one night we stayed for an undisclosed reason. Overall the hotel was a 5 min walk to Power Plant Live and a 10 min walk to the inner harbor. There were plenty of places to go see and eat from this location. Our next time in town we'll be checking the availability.
2020 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Guest, thank you for staying with us at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are delighted to know how much you enjoyed our convenient location, complimentary breakfast, and refreshing accommodations. We appreciate your kind recommendation and look forward to your next visit. Sincerely, Sam Sudah, General Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The price was extremely high, especially for having to pay an additional price for parking.
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Guest, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are pleased to know you had a great stay. Please know our pricing is in line with what comparable hotels in our vicinity are charging. It was our pleasure hosting you, and we hope you will choose to stay with us again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Andre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great. We will be back when the weather breaks
2020 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear Andre, we are so happy you stayed with us at the LEED-certified Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, and we are grateful you took the time to share your feedback online. We were thrilled to read about your fantastic stay and how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Baltimore. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Grace

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Hotel is close to everything. Rooms were clean and comfortable. The bar at the hotel was disappointing. Staff there was rude. No one came to get orders we had to bring food from our room in and they proceeded to yell at us that no outside food was allowed. Still never brought the menu or took an order. We were with a large group celebrating milestone birthdays. They also served the drinks in plastic cups. Only after we went to the bar and ordered.
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear Grace, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are delighted to know how much you enjoyed our ideal location and well-appointed accommodations. However, we are sorry for the unsatisfactory experience you had at our bar; we will share your concerns with the appropriate individuals to ensure such instances are not repeated. We hope you will choose us again so we can provide you with the seamless hospitality we are known for. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Brandon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear Brandon, thank you for rating your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Satisfied
Registration clerk was very friendly and helpful( check in & check out). Most comfortable hotel bed ever. Would definitely stay there again.
2020 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear Jean, thank you for choosing to stay at the eco-friendly Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are thrilled to know our courteous service and comfortable accommodations helped to make your stay so memorable. It was a pleasure serving you, and we look forward to welcoming you back very soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

India

2020 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 4 月 30 日)
Dear India, thank you for the feedback of Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is good to know that we exceeded your expectations, and we hope you will be able to stay with us again soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

damon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 3 日)
Dear Damon, thank you for staying with us and for your gracious rating. On behalf of all of us at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor, we would like to invite you for another outstanding visit. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Chelby

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 2 日)
Dear Chelby, we appreciate your gracious rating about your stay at Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Sam Sudah, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best thing about this property for me was the ability to walk to and from Power Station Live! And with the valet parking, I didn't need to struggle with a thing. Not a bad price for a king size room at the inner harbor. Sounded a bit much for valet parking but later on looking back, it was worth it.
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 3 月 1 日)
Dear Guest, thank you for your feedback regarding your stay. We are thrilled you loved the location of the eco-friendly Fairfield Inn & Suites Baltimore Downtown/Inner Harbor within walking distance to the Power Plant Live and many other points of interest. We are especially glad you were able to take advantage of our convenient and friendly valet service. We appreciate you sharing your experience with us online, and we look forward to welcoming you back soon. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

MA、Ontario

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to harbor, shops and restaurants. Hotel is clean and staffs (especially Monet )are friendly, approachable and professional. Check in and out of the hotel is quick.
2020 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 29 日)
Dear Guest, thank you for choosing the unique Fairfield Inn & Suites Baltimore Downtown/Inner Harbor for your stay. We are ecstatic to know our convenient location worked well for you and that you were impressed by the prompt service provided by our dedicated associates. It will be a pleasure to share your kind remarks with our entire team, especially Monet. Thank you once more, and we look forward to welcoming you back on your next trip to Baltimore. Sincerely, Sam Sudah, General Manager

10/10 (非常に良い)

Ryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love the stay there it was nice and clean I recommend this hotel....
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 28 日)
Dear Ryan, it was our pleasure accommodating you at the eco-friendly Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are delighted to know how much you enjoyed your time with us and had a comfortable stay. Thank you once more for recommending us to future guests, and we look forward to welcoming you back on your next trip to Baltimore. Sincerely, Sam Sudah, General Manager

8/10 (良い)

srpdolphin、Bristow, VA

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel, clean and convenient to get to Inner Harbor. Parking is expensive, would recommend you looking into pre-paid parking before going as there are many parking garages within walking distance,
2020 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Guest, thank you for staying at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. It is nice to know you had a good time with us and that you were pleased with our spotless property and convenient location. We value your feedback and hope to see you again soon. Sincerely, Sam Sudah, General Manager

8/10 (良い)

Traci

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Centralized location
Great hotel and wonderful staff. The location is walkable to Inner Harbor and Rams Head/Power Plant. Bed was a little rough two days later and my back is still killing me.
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Traci, thank you for being our guest at the Fairfield Inn & Suites Baltimore Downtown/Inner Harbor. We are happy you loved our excellent associates and convenient location. However, we are sorry you were unhappy with our beds. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Sam Sudah, General Manager